The checkout process took entirely way too long (40 minutes) because the teller was training someone. I understand needing to train but moving is a tight schedule and i lost nearly an hour of my time with my movers.
HAILE R
Basic Needs Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orlando, FL 32803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Drop off was quick
KEVIN RThe van is infested with roaches
BIANCA MGreat customer service.
KAI KThis location does not automate everything in the application. I had to go inside and wait 30 minutes for them to verify who I was. Then when they finally triple checked it was ok to give me the keys my truck was blocked in by another truck that was returned. I asked the person to move the truck. At this point I had been waiting 45 minutes and when I walked back inside to see why the truck isn’t moved the person was helping other customers in the gas station instead of taking 2 minutes to move the truck. I have rented trucks from other locations with zero issues and fully automated where I didn’t need to speak to anyone which is amazing. This location does not work that way at all. The person I was dealing with did say they were new and kept calling someone else to ask questions which I can understand but it shouldn’t take 30 minutes. Secondly the person kept helping other customer in the gas station and telling me to wait while my time is being wasted.
JALEN C