Right away, the cashier refused to rent me the equipment, claiming it is for their local use. After waiting for 25 min on the phone to get some assistance to no avail and seeing the store was about to close, I agreed to drive hour and half the next day and return the trailer back to them. Only then, he realized what I am renting is not for local use and let me rent it one way. The worker who was supposed to help me was on something that could not even keep his eyes open, nevermind hooking the trailer. I had to help and tie up the trailer to my hitch to ensure the safe attachment. The next day, the station where I was supposed to return the trailer refused to accept it and I had to record him on my phone refusing, and keep the trailer till next day to return to one of Uhaul facilities. it seems, I paid and still worked for you instead of being a customer and getting the service I paid for. I wish I could give the experience negative stars!SASAN K.
Customer Reviews for Basic Needs Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David D.
Perfect brand new Chevy pick up beautiful excellent polite serviceNICHOLAS P.
Customer did not leave a comment.KEITH Y.
Great service and easy process ! Recommended !ADEL S.
Customer did not leave a comment.KURT B.
Customer did not leave a comment.Brianna H.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.ROBERT R.
We rented a car trailer online about an hour before we needed to get it and Akbar was extremely helpful and nice while helping us set up our very last minute rental. Highly recommend this location for any uhaul needs and will definitely come back if needed again.SOELL L.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.ALAN B.
When I arrived the man at the counter told me that he gave my truck to someone else 5 minutes before I arrived. He explained that it's first come, first serve and that if someone else comes ahead of another person with a reservation and will pay, then he gives them a truck. I then had to pay and extra $30 to get a giant truck when I had only reserved a 15' truck. A couple walked in right after me as he was giving away their reservation. I was able to upgrade to the larger truck but unfortunately there were no trucks lest in inventory for them, so they had to take a Lyft to another U-Haul location. The truck had trash and food in the cab and ran okay but did make a lot of engine noise and shuddered. It all worked out but I don't believe that Uhual would condone giving out reservations to people who show up within their window to pick up equipment on their already stressful move day. Very unprofessional!TAMRA B.
I ordered a 26' truck, 2 furniture dollies and a hand truck one month in advance of the move. On the day of the move, or arrival at the pick-up location, the truck was there but no dollies and no hand trucks - the moving crew that I reserved through U-haul had to spend extra time on my move because of this. You should review your online ordering system.WILLIAM J.
The proprietor of this location (Basic Needs Food Mart) is courteous, efficient, and professional. Excellent rental experience!LANCE L.
Customer did not leave a comment.JEREMY W.
Customer did not leave a comment.YANIS L.
I was charged $40 for moving pads that were not in the truck. I would like to refunded for that chargeZachary J.
Customer did not leave a comment.ALEXANDRA D.
Great customer service. 5 star transaction Thank youCaleb M.
Customer did not leave a comment.ELIZABETH K.
Always a great experience with the staff and service here... recommended to everyone.DOMINGO C.
There was a bottle of urine left in vehicle from previous renter.LAURIE G.
Customer did not leave a comment.Ashley Q.
Customer did not leave a comment.Sharon R.
Equipment was clean but someone heavy smoked in the truck it was hard to drive with the windows up would recommended putting a no smoking sign inside the truck.SARAH B.
Customer did not leave a comment.Kimberly D.
It would have been helpful to know up front that this would all be paperless and on line, but it worked out great and was easy to use! I will definitely use this location for my rental needs!!!JOHN C.
Good ðŸ‘ðŸ¾DORIAN S.
Customer did not leave a comment.DOUGLAS C.
It was pretty disappointing how I booked a location near my house, but a couple hours before the reservation you guys switched to a location that was a lot further away from my house. I chose mobile check-in, but the location for pick up closes at 9:30 so I had to rush over there to get the keys before the place closed. It's also interesting how you guys switch to a further place and you charge by the mile, that worked out well for you guys. Will look for a different one company next month when I move out the storage unitSpencer S.
Customer did not leave a comment.Jorge G.
Customer did not leave a comment.Kimberly D.
The truck I rented was dirty, but otherwise fine (we cleaned it prior to return). U-Haul didn't ask (probably doesn't want to know) but they switched my rental location without informing me. THAT was a hassle and the main reason for the 3 stars. The Food Mart folks were great.MATTHEW L.
The speed limit from 98 wins be brought up more there should be no speed limit on the truck ðŸ˜… 2500 HD 6.6l is amazingJUDAH O.
Customer did not leave a comment.STEPHEN D.
The truck wasn't clean and the customer service is really bad.MARILUZ C.
Customer did not leave a comment.MARIA P.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Robin L.
Customer did not leave a comment.JUDAH O.
The location and truck itself were completely fine and satisfactory. The issue I had was with approving a secondary contact. It took 30 minutes to actually get approved, with my contacts receiving a call but then no one would say anything on the line and then hang up, then I would receive a message that my contact didn't pick up and to try again. It was rather frustrating. That process could use some TLC to be better.Amanda C.
It took over an hour to rent it due to the lady was working front window along with Uhaul window. She really needed help. Not her fault. It only had 1/4 tank so we filled it up to make sure cost 100.00 to do it. My mistake. Other than that , it was fine. You ended up with 3/4 tank left.CHASE S.
Customer did not leave a comment.BIANCA C.
Customer did not leave a comment.Vanderlan D.
Customer did not leave a comment.AARONDA DANIELLE B.
Customer did not leave a comment.JERRICA L.
Great customer service from beginning to end.SHANON F.
Customer did not leave a comment.SUSAN S.
Customer did not leave a comment.GABRIELLA V.
Customer did not leave a comment.Stacey G.
Customer did not leave a comment.NICHOLAS C.
Customer did not leave a comment.Harsh P.
Akbar is the best !CURTIS C.
Great serviceRAYLY R.
Customer did not leave a comment.Antonio J S.
I was charged for a dolly which was not provided, then charged a fee for not returning the dolly that was never provided and have not heard back regarding my request for refund. The clerk at this location was extremely unhelpful when I came back to get the dolly I was charged for since it had already been rented out to someone else and it was a Sunday so many locations were closed, he also then became rude to my wife and I when further inquiring as to other options to the point that we were threatened with a hunting knife.Trent D.
Customer did not leave a comment.Patricia A.
Get more staff the employee at gas station kept attending the regular customers and made us wait 40 minute for truck and when we ask if he could finish with us firstt he told us that we can go to another uhaul to pickup a truck very unprofessional and cursing numerous times.BERLIZA P.
Super quick and easy to drop off, really convienentERIC B.
Customer did not leave a comment.Ian H.
Pleasantly surprised at the level of customer service and interaction from the owner! Very personable and genuine. I will strongly recommend him for future needsRAYMOND S.
Customer did not leave a comment.RICHARD S.
Mr. Akbar was so nice and helped me with everything. He is very professional.ELIZABETH G.
Customer did not leave a comment.Melvin Jerrell S.
Awesome customer service would definitely rent from them againMOHAMAD IMRAN B.
Customer did not leave a comment.Gerald R.
Customer did not leave a comment.CHRISTOPHER M.
Keep furniture blankets and doilies for customers. Have a few vans for rental too.ALFRED M.
Upon my arrival, the clerk would not take the truck and advised that I take it to another location. I showed her the rental agreement and advised her that this is where the truck was to be dropped off, if she did not want the truck then she was to call around for me. After a brief discussion she decided to take the truck.mike C.
1 person running a u haul business and a convenience store, with the convenience store/gas station customers receiving first priority. On top of that, the guy had only worked there for 2 weeks and didn't know anything about the trucks. I received no guidance or information about the features on the truck such as how to move the side mirrors. He just gave me the keys and said good luck.William D.
Great staff!!!!!ADRIENNE V.
This is the ONLY place I rent from. Efficient system for contracts and vehicles are always ready to go. Very well run rental operation. This is where I refer anyone who asks.JASON F.
The lot is not large enough for as many trucks that were there so it was difficult to find parking. Also, the cashier was by herself and had to juggle between Uhaul customers and the gas station customers so the process took forever.Christopher R.
Customer did not leave a comment.LUIS F.
Customer did not leave a comment.Santiago D.
Seemed way too expensiveWILLIAM V.
Customer did not leave a comment.ROBERTNOAH P.
Customer did not leave a comment.HONGHA L.
professional personRaul M.
Customer did not leave a comment.Zachary T.
Customer did not leave a comment.KIMBERLY T.
Agent had no clue.CSABA R.
Customer did not leave a comment.Alfredo B.
Customer did not leave a comment.NICHOLAS G.
Mr. Akbar at Basic Needs Chevron made my experience very easy. He operates a very clean, safe and well-stocked station. He was able to help make my reservation in just a minute or two. On the day of my rental, he made sure that everything was ready and fully functional and that I had no questions. Returning the vehicle also was really easy. I look forward to renting from U-Haul again soon and I have genuine confidence in the great customer service that I will receive from Mr. Akbar at Basic Needs Chevron. Thanks.JOHN C.
It takes too long to check out. The staff takes gas station customers over u-haul renters so every 30 seconds we are interrupted and have to wait. The result is a check out process that takes twice the amount of time as other locations.MAHMOUD H.
Truck was NOT clean. I had to spend time removing old water bottles, and paper wrappers that were left inside the truck. Paperwork said it should have 3/4 tank of fuel, but I filled it up at the pick-up location (they are a Chevron gas station), and it took 11 gallons of fuel, so it was only 2/3 full....not 3/4 full. Then, the stores computer to U-Haul was DOWN, so everything had to be done by hand, which negated my having done everything in advance on my home computer.Michael L.
Customer did not leave a comment.LAURA M.
Clean the vehicle before renting I had to do that serviceRODERICK W.
Bill was incorrect and much higher than the reservation because the wrong drop off location was used to determine the charge. It took multiple attempts over 2 days to get through to customer service on the 800 number to get the billing corrected.ALAN H.
Customer did not leave a comment.Irene V.
Customer did not leave a comment.SAMUEL P.
Customer did not leave a comment.Gene S.
The gas was less than 3/4 tank, but in a hurry I left and they marked it as 3/4 tank. When I dropped it off it was as before: a little less rhan 3/4 tank. They charged me for leaving it at 5/8KRISTIAN S.
We tried calling back yesterday, and were unable to reach anyone after I received the contract with the final charge. We were charged a fuel charge even though we returned the truck with a full tank of gas just as we had received it.FRANCIS R.
Customer did not leave a comment.DEROSEMA E.
Customer did not leave a comment.RICARDO N.
Customer did not leave a comment.Leo P.