The location was ok but the people who worked there were not professional. There was no gas in the truck. They didn't explain how many miles I had for my trip and that anything over that I would be charged.Tara W.
Customer Reviews for Bass Carpet and Upholstery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have employees on site. I had to call someone on their cell to come help me.Neal K.
Vehicle had low tire pressure in two tires. Agent said it had just had a tires replaced so the TPMS may not have been reset. Despite this I put air in the tires to ensure I didn't have a flat. The oil life was at 0% When I rented, verbally told the agent what the gauge read for 1/4 tank, the agent acknowledged this. The agent emailed the contract last thing and didn't receive it until I left the lot. Turned out the contract had the fuel listed at 15/16 of a tank and I was charged for fuel refilling at $8 a gallon. It took hours to get ahold of an agent via online chat to get this rectified.JONATHAN L.
Customer did not leave a comment.mohamad A.
I loved the quick response and convenience I had at this location. Deano was great with customer service. I will definitely be back to this location as well as recommend others. Thank you Deano! Singed, lauranLAURAN J.
Nothing is fine the way it is.😀Vanessa W.
Customer did not leave a comment.KIM B.
I always like to have the truck full of gas and then return full, but I can do it for a partial tank as well. Overall I got very good service. Thanks.Michael M.
Make sure I get the money back. That is owedMichael E.
Customer did not leave a comment.Jian H.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.karlo M.
Customer did not leave a comment.William H.
I couldn't use the truck because it was filthy and filled with poop. I returned it and i was told that i won't be charged but they still charged me.Nouf A.
Dean delivered great customer service!Rebecca D.
The area is a little rough, but the service was really good. We like Dean, he is efficient and friendly! Thanks.Jessica B.
The owner lied amount of gas the vehicle was returned with, he wasn't there when I returned it so its my word against whatever he decided to enter on the receipt. He also specifically told me that people had been stealing gas from his trucks. Total scammer! I would never rent from the location again.Katie R.
Dean is great. Always picks up when I call. I would like to drop off my equipment earlier than 9am, but I guess this location doesnt get as much traffic as the Solano ave or new Benicia location.ZACK H.
I was very happy with my rental. I appreciate how everything was done on your app and that the equipment was timely, clean and in great condition! Thank you for choosing dealers that care about your business. It was all very easy, fast and affordable!Edward B.
Customer did not leave a comment.Aladdin W.
Customer did not leave a comment.Edgar S.
Customer did not leave a comment.Charles W.
Great job guys!Caleb G.
I found the overall experience to be very personable and efficient, and I would rent from them again, as well as recommend them.MICHELLE M.
Customer did not leave a comment.Moises C.
Customer did not leave a comment.george F.
Great service!traci B.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.charles M.
Customer did not leave a comment.JAMES G.
Van was not cleaned. Had issues with first cargo van. Returned it, got another van not cleaned. Everything seemed to be fine until it Rained. I discovered there was no weather stripping around the rear doors and water leaked in on equipment.CLIFFORD B.
Customer did not leave a comment.George A.
Customer did not leave a comment.NICOLE L.
Improve Everything they gave me the truck on empty with the gas light on and charged me for 1/4 of a tank of gas and they charged a cleaning fee when the truck was filthy when we got it that is unacceptableEDUARDO R.
THIS COMPANY HAS COMMITED FRAUD AGAINST ME!!! AND I AM VERY UNHAPPY WITH THIS PLACE OF BUSINESS ...I WAS NEVER PROVIDED A RECEIPT UPON LEAVING AND THEN THEY CHARGE ME FOR MILES I DID NOT USE!!!AND THEN THEY CHARGE ME $755 FOR 12 DAYS OF USE WHEN I NEVER USED THE TRUCK FOR THAT LONG...I USED IT FOR 1 DAY!!!THEY NEED TO RETURN MY MONEY AND KEEP THEIR STICKY PAWS OF MY CREDIT CARD!!SARAH O.
Great customer serviceKeri W.
Local store worked hard to meet our immediate need for a moving vanDANIEL L.
Truck was not prepared for pick up (tables 4 big ones left in it) VERY dirty blankets I wouldn't give to a homeless person to use. Staff could not explain clearly the breakdown of the expenses I was charged when I challenged the amount because I drove less mileage than my estimate, so why would my final price exceed my original balance at pick up. Location is FILTHY, FILTHY and the truck had not been disinfected, so I used my products to clean it so I could feel comfortable driving it. Staff did not have mask on and apparently do not take Covid 19 pandemic seriously. I will never pick up for there again.ALICIA J.
Customer did not leave a comment.JOSEPHINE C.
Made reservation with uhaul for a time the location wasn't open for another hour. Once received truck was filled with garbage in the cab and truck. And to move items out and clean ourselves.JORDAN W.
Customer did not leave a comment.Shedrick M.
Great CustomerLATEASHA M.
When we arrived at evening time, the U-Haul Attendant was available. He helped us by being nearby, and took the truck and key. We want to express our gratitude for the thorough, professional and complete assistance we received from the moment we rented the truck. ***THX U-Haul *** Walter Barnes and Laura AyalaWALTER B.
Very friendly gentleman helping me. However, the truck wasn't quite ready at time of pickup. Easy check in and out.Kenneth G.
great servicesMIGUEL A.
Customer did not leave a comment.WARREN S.
Customer did not leave a comment.STEVEN W.
This was my worst uhaul experience ever. The shop didn't look like a uhaul store. There was one guy there who didn't know anything about uhaul. There was nobody there to help at first. He had to call someone who was apart of the uhaul to come and that took 5 minutes of us standing around then we had to wait for him to turn the computer on which took another 5 minutes just for him to ring me up on his handheld device. It was sketchy asf! Then once we were finished with the transaction he just gave us the keys and that was it. He never told me to check the mileage or do an inspection around the vehicle. Even though I already knew to do it from renting previously with you guys. There was a scratch on the front but the drivers side and he tried to blame it on us when we got back. Then when I got in the car to check the miles and gas, the miles were at 81562 and the place we were going in total was only 15 miles meaning when we dropped it off it was at 81577. When I checked my emailed receipt he over charged me for the mileage. He charged me 24 miles. Then when I tried calling the store he answered the first time and told me to come by and get my refund. When I got there I called him ( like he asked ) and the phone wasn't even ringing meaning he had blocked my number because I had my boyfriend call on his phone and the call went straight through to him. Then he said he was going to send someone out to give us the money in cash and it took 20 minutes for him to do that and the guy came outside shirtless and in sandals. It wasn't even the guy who worked for uhaul it was some random guy . I'm very disappointed if I could get a full refund I would . He overcharged me and knew exactly who I was. If I never checked my receipt he would've gotten away with charging me 10 extra miles â€¦ then he had the audacity to block my number after he told me to call him when I was outside. Highly DONT recommend this place for anything!!!! Very sketchy and looks like a chop shop ! Never again !!!Jordan E.
Customer did not leave a comment.SANDRA R.
Returned truck on holiday, the facility was fenced and locked, parked on street and used drop box but wasn't really sure if process was ok but it did work out. Received an email confirmation the following day saying transaction was complete. Maybe experience would be better during normal hours.Peter W.
The guy I spoke to said since I was driving so far he would drop the mileage from $1.19-$.99 a mile. Him and his website I believed he would be open on Sunday for me to talk about the charges as I said it for 45 minutes waiting on him finally called him he said he was not open he will take care of it on Tuesday. The bill came to me on Tuesday afternoon and it was still $1.19 per mile and I don't understand What all the extra charges are for.AARON T.
Customer did not leave a comment.SOPHIA B.
Owner did not show up to open at 9 and had us all waiting, it took a customer looking up a number to reach the owner personally, then he instructed the owner of the neighboring business to give us keys. I reserved it for 4 hrs was supposed to be billed $54. I had it a hr and a half, returned it, a d got billed $124 for an hr and a half! Terrible. Not to mention because the truck was out on the street someone had broke the gas intake door, which made it extremely hard to fill it up. I have reached out to the email that was given to me in the reciept to complain about the charges, and it came back undeliverableTina S.
The young man assisting me with my reservation was very kind, helpful and courteous.KAY K.
Customer did not leave a comment.JESSICA P.
Excellent customer serviceSPENCER T.
Customer did not leave a comment.CARLOS D.
Customer did not leave a comment.RONALD M.
I will come back for my U-Haul serviceRoxanne I.
The pickup was poor, no one answered the phone the first time. Then someone picked up the phone and told me vans were available but by the time I arrived no one was there. During drop off the door was closed and there were no instructions to where I should leave the van. When I checked I saw the rolling door was open so I parked the van and was approached by 3 men who stated I was lucky the dogs weren't let loose as they would have attacked me. This was a "24-hour location". Terrible experience at best.Sirpreet S.
He did a excellent job. Great serviceALLEN W.
Charged $20 for insurance that I declined when filling out the form online, and when I called to try to get the charges settled, the line at this location is always busy. Even during business hours, and after hours, doesn't matter. They cannot be reached.SARAH G.
Customer did not leave a comment.CHARLES P.
I wanted a pick up but they didn't have one but I was assured that the box truck would tow my Wells Cargo trailer. I spent an hour loading the truck then discovered that the space from the ball to the truck bumper was about a half inch to narrow. So I unloaded the truck and returned it and went to a different location for a pickup. All this cost $ and about 4 hours of my time.JOHN L.
Good people. Great customer serviceEBBY A.
The you g man that assisted me was very polite & when I arrived my truck was clean & ready to go. He was such a gentleman.Valeria L.
Customer did not leave a comment.JEFFREY M.
This place was awesome great service. The previous reservations however sucked butt. I was in the ghetto at night and my truck wasn't ready for me and the system ::::self service on line:::: was not convenient. Was glitchy and other customers were having issues. I need to find out how I can complain about that location at the coliseum in Oakland on San Leandro street. Hell woth themMARIPAZ D.
Customer did not leave a comment.GENEEN B.
Customer did not leave a comment.elisabeth I.
Great location. Great customer serviceMICHAEL A.
Customer did not leave a comment.DANIEL L.
The attendant, Cameron, at this location was very helpful and professional. I would recommend this location on his assistance alone.SHANEMICHAEL REE M.
Just an awful looking place to do business.CURLEY H.
Customer did not leave a comment.EBONY RENAE Y.
This place was an excellent choice! Great staff, and they charged exactly what was quoted. That is very important, as I've had the experience of "unforeseen charges and the fine print". Not so with this location - very ethical, and honest. The owner even called me directly, to ask if I was satisfied with the experience. ABOVE & BEYOND!!Jennifer E.
Customer did not leave a comment.phea K.
This Uhaul location is great!! Easy in, easy out! The people that work here are also easy and always helpful!!Christine P.
Customer did not leave a comment.Sharon W.
I thought the people were very polite and efficient. I had a hard day moving but it started and ended with kind people. Thank goodness and thank you.Ajit D.
Nothing great customer serviceDwayne S.
There was no one on site when I arrived. I had to call a number, which did not answer. 2 mins later a person showed up. It is confusing to call a specific location and have a different location answer.GREG A.
Customer did not leave a comment.Kevin W.
Dean was very courteous angs helpful. I would definitely recommend this location.'Glorina C.
When I arrived the cashier was having a extended long conversation with another customer that was totally inappropriate. When I got to the counter the cashier attempted to make advances towards me and when I returned the truck said he was â€œto highâ€ because he was starring off in space while checking my truck in. When we attempted to give me change he asked me how much change he needed to give me with. The manger came (I assume) and was very professional and he was the one who advised how much change was suppose to be given.Crystal W.
No printer want to show me the contract on his phone. Upon return tried to charge me for over 100 miles. after I show him were I wrote the mileage out in my note book he changed it like he was doing me a favor. If the customer ask for a printed copy he should be able to give one. I warn all customer to write the mileage down before you leave also gas and compare it to your contract before you leave. If I have to go to another city to rent that is what I will do.Mary S.
Went above and beyond to correct the issues from pick up location.Kristy J.
Scheduled for a 6am pick up with app. Truck was not left out or ready. Spend 1.5 hour on the phone and then was told I needed to wait until 9. The store attendant didn't arrive until after 9 and it's was 9:20 when I was finally give my truck. I reserved 2 packages of moving blankets and they didn't have any. Overall very poorBrian V.
There was a line of customers when I arrived, but within 10 minutes all customers were taken care of and on their way. These guys were the best.Kevin H.
Customer did not leave a comment.Shikara E.
Customer did not leave a comment.NORRIS S.
Customer did not leave a comment.Aladdin W.
The left mirror was broke.Dulce L.
Customer service was exceptional. I reserved at the last minute and my truck was clean and ready to go upon arrival. It was a hot day and the awesome AC saved me!Michelle H.
Customer did not leave a comment.Brenda J.
The employee that assisted me was overly kind and was willing to take me step by step through the proper procedures leading up to my rental. I would highly recommend a friend or anybody to rent from this particular U-Haul location. Thanks a bunch for the kind service-you just don't get that anywhere! D.H.DANNY H.
Falsely billing and extra charges Very bad location for rent a truck Be careful !!!Majid E.
Customer did not leave a comment.steve H.
Service at this location for pick up of vehicle was disorganized. Return service was ok. Employees are difficult to identify who is who.PETER K.