Customer Reviews for Bass Carpet and Upholstery
(U-Haul Neighborhood Dealer)

468 reviews

400 Benicia Rd   Vallejo, CA 94590

(707) 642-6355

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(707) 642-6355

400 Benicia Rd
Vallejo, CA 94590

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Convenient. Of any location it could be in Vallejo, best it could be. Clean and easy

Trisha D 
Rating:
4.0

Customer did not leave a comment.

Tameka S 
Rating:
5.0

Nothing Really. The guy that runs this station is very professional and very outgoing and professional. I will for sure return to this station to pick up my next U-Haul. Vans were very clean and are kept in very good shape.

John B 
Rating:
5.0

Customer did not leave a comment.

Clarissa J 
Rating:
5.0

Everyone knows moving can be a terrible experience. Luckily, my u-haul rental helped make the process less miserable. When I arrived to pick up my vehicle, I was greeted by an incredibly friendly and helpful staff member and a clean and well-maintained vehicle. At the end of the day I was greeted by the same smiling face who helped me return my rental smoothly. The staff made this a 10/10 experience.

Nicole G 
Rating:
5.0

I don’t recall the gentleman’s name who helped us on Saturday, 3/30/24 but he was very helpful . I appreciate his customer service as it made our moving experience less hectic.

saba s 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
1.0

Charged me extra days when I only rented vehicle for 1 day

Zacchaeus Z 
Rating:
5.0

Great service, Thank you

Cetin G 
Rating:
4.0

Customer did not leave a comment.

Miguel Z 
Rating:
5.0

Very full hard to find a parking spot but the employee came out and parked it for me. He was very nice and friendly

Steven J 
Rating:
5.0

Actually Nothing great customer service

Paris T 
Rating:
1.0

Customer did not leave a comment.

Angella B 
Rating:
5.0

Fast, easy, in and out. Conveniently located. Definitely better than past experiences at other locations.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Jay W 
Rating:
5.0

Customer did not leave a comment.

gustavo m 
Rating:
5.0

Awesome place. No hassle

jeff m 
Rating:
5.0

Excellent customer service

Debra R 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
4.0

Customer did not leave a comment.

Barry D 
Rating:
4.0

They were just too professional and not good

RATU V 
Rating:
1.0

This was the worst experience I have ever had with U-Haul if it wasn’t short notice and I had somewhere else to get a truck I would’ve done it. that’s for customer care to reach out to me so I can make a complaint and that still did not happen.

Marquis S 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Awesome customer service, very friendly. Helped with advice on usage of trailer. Would recommend 10/10

Karl K 
Rating:
5.0

Customer did not leave a comment.

Lula W 
Rating:
1.0

On the contract they added 40 extra miles, reported a 1/4 tank when it was empty and added insurance when i declined it on the reservation. Go to the Solano Ave location as its the actual UHaul company. Have been screwed multiple times by the other dealers in town. Sad world we live in

Allen l 
Rating:
4.0

Customer did not leave a comment.

April M 
Rating:
1.0

Gate was closed. Waited 1.5 hrs to get truck. Owner did apologize.

Caroline P 
Rating:
5.0

Thank you for the flexibility.

Gladys B 
Rating:
4.0

Customer did not leave a comment.

MALCOLM M 
Rating:
5.0

Good as is

Jovan G 
Rating:
5.0

There is no improvement needed, considering this being a last minute the service provided was fast easy to handle, and I’m happy that I was able to get a truck. i will definitely come back. will definitely come back

Gladys B 
Rating:
5.0

Great customer service.

Dean B 
Rating:
4.0

Friendly service

jonathan c 
Rating:
5.0

Good attitude, very helpful and attentive to our needs.

Casert B 
Rating:
3.0

The location worker was extremely kind and helpful but I found the app did not make it easy to know what was going on or how to document any issues with the vehicle so that I would not be charged for damages.

Sarah R 
Rating:
4.0

One problem was when I drove out of the uhaul lot , I found the gas was on empty. I stoped at the first gas station I found

Emmett k 
Rating:
5.0

Customer did not leave a comment.

Jerry L 
Rating:
5.0

Customer did not leave a comment.

Jamie V 
Rating:
5.0

Customer did not leave a comment.

Lavenciah L 
Rating:
5.0

Customer did not leave a comment.

Andy M 
Rating:
5.0

Keep up the good work

ROGELIO A 
Rating:
3.0

The mileage count was off & I was charged more miles than I drove it (charged 102 miles and only should have been 100) and it was not charged at the rate I was told of $0.99 if at least 100 miles and instead I was charged 102 miles at $1.19/mile. It should have been $99 and I was charged 121.38. I am due a refund of $22.38 +tax.

SHANNON B 
Rating:
4.0

Customer did not leave a comment.

Musa B 
Rating:
5.0

Could not turn off the heater so had to drive with windows down to blow the heat out. Heat was not even slightly adjustable. Air conditioning did not work at all.

gerald c 
Rating:
2.0

This store does not have a pull through for pickup or returns. We returned the trailer, no one met us, and we had to push it by hand back up into the rental lot.Both of us have bad backs, we were there for the rental, not to do the heavy lifting.

Marty C 
Rating:
1.0

wasnt open , had to call, ill be there in 10min 945am

William B 
Rating:
2.0

The location was ok but the people who worked there were not professional. There was no gas in the truck. They didn’t explain how many miles I had for my trip and that anything over that I would be charged.

Tara W 
Rating:
1.0

Have employees on site. I had to call someone on their cell to come help me.

Neal K 
Rating:
2.0

Vehicle had low tire pressure in two tires. Agent said it had just had a tires replaced so the TPMS may not have been reset. Despite this I put air in the tires to ensure I didn’t have a flat. The oil life was at 0% When I rented, verbally told the agent what the gauge read for 1/4 tank, the agent acknowledged this. The agent emailed the contract last thing and didn’t receive it until I left the lot. Turned out the contract had the fuel listed at 15/16 of a tank and I was charged for fuel refilling at $8 a gallon. It took hours to get ahold of an agent via online chat to get this rectified.

JONATHAN L 
Rating:
5.0

Customer did not leave a comment.

mohamad a 
Rating:
5.0

I loved the quick response and convenience I had at this location. Deano was great with customer service. I will definitely be back to this location as well as recommend others. Thank you Deano! Singed, lauran

LAURAN J 
Rating:
5.0

Nothing is fine the way it is.😀

Vanessa W 
Rating:
5.0

Customer did not leave a comment.

KIM B 
Rating:
5.0

I always like to have the truck full of gas and then return full, but I can do it for a partial tank as well. Overall I got very good service. Thanks.

Michael M 
Rating:
5.0

Make sure I get the money back. That is owed

Michael E 
Rating:
5.0

Customer did not leave a comment.

Jian H 
Rating:
5.0

Good

hector C 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Customer did not leave a comment.

karlo m 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
1.0

I couldn't use the truck because it was filthy and filled with poop. I returned it and i was told that i won't be charged but they still charged me.

Nouf A 
Rating:
4.0

Dean delivered great customer service!

Rebecca D 
Rating:
4.0

The area is a little rough, but the service was really good. We like Dean, he is efficient and friendly! Thanks.

Jessica B 
Rating:
1.0

The owner lied amount of gas the vehicle was returned with, he wasn't there when I returned it so its my word against whatever he decided to enter on the receipt. He also specifically told me that people had been stealing gas from his trucks. Total scammer! I would never rent from the location again.

Katie R 
Rating:
3.0

Dean is great. Always picks up when I call. I would like to drop off my equipment earlier than 9am, but I guess this location doesnt get as much traffic as the Solano ave or new Benicia location.

ZACK H 
Rating:
5.0

I was very happy with my rental. I appreciate how everything was done on your app and that the equipment was timely, clean and in great condition! Thank you for choosing dealers that care about your business. It was all very easy, fast and affordable!

Edward B 
Rating:
5.0

Customer did not leave a comment.

Aladdin W 
Rating:
4.0

Customer did not leave a comment.

Edgar S 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Great job guys!

Caleb G 
Rating:
3.0

I found the overall experience to be very personable and efficient, and I would rent from them again, as well as recommend them.

MICHELLE M 
Rating:
5.0

Customer did not leave a comment.

Moises C 
Rating:
3.0

Customer did not leave a comment.

george f 
Rating:
5.0

Great service!

traci b 
Rating:
5.0

Customer did not leave a comment.

CHARLES M 
Rating:
5.0

Customer did not leave a comment.

charles m 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
1.0

Van was not cleaned. Had issues with first cargo van. Returned it, got another van not cleaned. Everything seemed to be fine until it Rained. I discovered there was no weather stripping around the rear doors and water leaked in on equipment.

CLIFFORD B 
Rating:
5.0

Customer did not leave a comment.

George A 
Rating:
5.0

Customer did not leave a comment.

NICOLE L 
Rating:
1.0

Improve Everything they gave me the truck on empty with the gas light on and charged me for 1/4 of a tank of gas and they charged a cleaning fee when the truck was filthy when we got it that is unacceptable

EDUARDO R 
Rating:
1.0

THIS COMPANY HAS COMMITED FRAUD AGAINST ME!!! AND I AM VERY UNHAPPY WITH THIS PLACE OF BUSINESS ...I WAS NEVER PROVIDED A RECEIPT UPON LEAVING AND THEN THEY CHARGE ME FOR MILES I DID NOT USE!!!AND THEN THEY CHARGE ME $755 FOR 12 DAYS OF USE WHEN I NEVER USED THE TRUCK FOR THAT LONG...I USED IT FOR 1 DAY!!!THEY NEED TO RETURN MY MONEY AND KEEP THEIR STICKY PAWS OF MY CREDIT CARD!!

SARAH O 
Rating:
5.0

Great customer service

Keri W 
Rating:
5.0

Local store worked hard to meet our immediate need for a moving van

DANIEL L 
Rating:
2.0

Truck was not prepared for pick up (tables 4 big ones left in it) VERY dirty blankets I wouldn't give to a homeless person to use. Staff could not explain clearly the breakdown of the expenses I was charged when I challenged the amount because I drove less mileage than my estimate, so why would my final price exceed my original balance at pick up. Location is FILTHY, FILTHY and the truck had not been disinfected, so I used my products to clean it so I could feel comfortable driving it. Staff did not have mask on and apparently do not take Covid 19 pandemic seriously. I will never pick up for there again.

ALICIA J 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE C 
Rating:
1.0

Made reservation with uhaul for a time the location wasn’t open for another hour. Once received truck was filled with garbage in the cab and truck. And to move items out and clean ourselves.

JORDAN W 
Rating:
3.0

Customer did not leave a comment.

Shedrick M 
Rating:
5.0

Great Customer

LATEASHA M 
Rating:
5.0

When we arrived at evening time, the U-Haul Attendant was available. He helped us by being nearby, and took the truck and key. We want to express our gratitude for the thorough, professional and complete assistance we received from the moment we rented the truck. ***THX U-Haul *** Walter Barnes and Laura Ayala

WALTER B 
Rating:
3.0

Very friendly gentleman helping me. However, the truck wasn't quite ready at time of pickup. Easy check in and out.

Kenneth G 
Rating:
5.0

great services

MIGUEL A 
Rating:
3.0

Customer did not leave a comment.

WARREN S 
Rating:
5.0

Customer did not leave a comment.

STEVEN W 
Rating:
1.0

This was my worst uhaul experience ever. The shop didn’t look like a uhaul store. There was one guy there who didn’t know anything about uhaul. There was nobody there to help at first. He had to call someone who was apart of the uhaul to come and that took 5 minutes of us standing around then we had to wait for him to turn the computer on which took another 5 minutes just for him to ring me up on his handheld device. It was sketchy asf! Then once we were finished with the transaction he just gave us the keys and that was it. He never told me to check the mileage or do an inspection around the vehicle. Even though I already knew to do it from renting previously with you guys. There was a scratch on the front but the drivers side and he tried to blame it on us when we got back. Then when I got in the car to check the miles and gas, the miles were at 81562 and the place we were going in total was only 15 miles meaning when we dropped it off it was at 81577. When I checked my emailed receipt he over charged me for the mileage. He charged me 24 miles. Then when I tried calling the store he answered the first time and told me to come by and get my refund. When I got there I called him ( like he asked ) and the phone wasn’t even ringing meaning he had blocked my number because I had my boyfriend call on his phone and the call went straight through to him. Then he said he was going to send someone out to give us the money in cash and it took 20 minutes for him to do that and the guy came outside shirtless and in sandals. It wasn’t even the guy who worked for uhaul it was some random guy . I’m very disappointed if I could get a full refund I would . He overcharged me and knew exactly who I was. If I never checked my receipt he would’ve gotten away with charging me 10 extra miles … then he had the audacity to block my number after he told me to call him when I was outside. Highly DONT recommend this place for anything!!!! Very sketchy and looks like a chop shop ! Never again !!!

Jordan E 
Rating:
5.0

Customer did not leave a comment.

SANDRA R 
Rating:
2.0

Returned truck on holiday, the facility was fenced and locked, parked on street and used drop box but wasn’t really sure if process was ok but it did work out. Received an email confirmation the following day saying transaction was complete. Maybe experience would be better during normal hours.

Peter W 
Rating:
3.0

The guy I spoke to said since I was driving so far he would drop the mileage from $1.19-$.99 a mile. Him and his website I believed he would be open on Sunday for me to talk about the charges as I said it for 45 minutes waiting on him finally called him he said he was not open he will take care of it on Tuesday. The bill came to me on Tuesday afternoon and it was still $1.19 per mile and I don’t understand What all the extra charges are for.

AARON T 
Rating:
5.0

Customer did not leave a comment.

SOPHIA B 
No reviews have been submitted for this location.

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