Customer Reviews for Bastrop Feed & Supply LP
(U-Haul Neighborhood Dealer)

582 reviews

777 State Hwy 95 N   Bastrop, TX 78602

(512) 321-2638

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 321-2638

777 State Hwy 95 N
Bastrop, TX 78602

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No locations nearby had the 6x12 enclosed trailer I needed which made our move difficult. This location at Bastrop Feed and supply was very accommodating and professional compared to the other locations in Bastrop.

jason C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Original drop off site was in Elgin Texas but when we got there they don't accept trailers. Had to go another 15 miles to drop off units rented.

Gary S. 
Rating:
5.0

Flawless experience!

Joe A. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

I check in and out quick with no problems

Barry R. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK R. 
Rating:
5.0

I need to provide you with a promise note, because my bank account did not have enough funds to cover the rental...! But I would rate a 10 on the rental,

Jack B. 
Rating:
5.0

Nothing

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Location is convenient and staff is very friendly and helpful.

Michael T. 
Rating:
5.0

The person that helped us was very nice, looked at all the dings on the trailer , and said this was an older trailer.

stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
3.0

Drop off location was excellent very helpful customer service but that was just a drop off location

Chelsea D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Great team, super friendly. Very helpful.

clifford C. 
Rating:
3.0

Did not return it personally, my brother did

Amy D. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
4.0

Internet was slow, so it took a while to get the process rolling,

Rodger G. 
Rating:
3.0

Service was fine and courteous, but I had to go 40 minutes out of Austin to pick up the truck, when the main Uhaul center was less than a mile from my loading site.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

rebecca R. 
Rating:
5.0

Customer did not leave a comment.

kaaumoana A. 
Rating:
5.0

Customer did not leave a comment.

Barron V. 
Rating:
3.0

They were very helpful and understanding

RANDY M. 
Rating:
5.0

This location was great and so was Clara's in Smithville, where we rented a truck last week. HOWEVER! Monarch Storage (between Smithville and Bastrop) was NOT GOOD! We had a 4:30 pickup for our truck on Friday, June 19. He was closed when we got there at 4:20 (supposed to be open till 5). We called the emergency number and he said he'd been closed since Wednesday. We called the uhaul 800 number and got switched to Clara in Smithville and she was GREAT! But the guy at Monarch is apparently closed often. There are SOOO many uhauls on his lot. I'm guessing no one can ever get them picked up. Just FYI....

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Anita W. 
Rating:
5.0

great service and knowledge

ken L. 
Rating:
5.0

Great service. Easy use. Highly recommended.

CARLA RENEE G. 
Rating:
1.0

I was charged 30-40 miles more the. the mileage I actually traveled.

Terrance K. 
Rating:
5.0

I have no issue with the pick up location what so ever. My issue is with UHAUL itself. I picked this location because it was 5 min away from my location when I got to this location i got a email at time of pick up saying i needed to pick up my trailer in Dale texas 28min away from my location. luckily the gentlemen at the location helped me out. no thanks to UHAUL reservations at all.

brandi K. 
Rating:
3.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Considering that I had checked in online and pre-paid, it took a long time for the clerk to check me out. The online forms should be streamlined. Compared to Hertz where it takes about one minute to check out a car.

Earl E. 
Rating:
5.0

Awesome place with great people. They always have what I need.

Jessie C. 
Rating:
5.0

Excellent customer service.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Manager is the nicest kindest person you ever want to meet... Enjoyed doing business with him

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Johnny G. 
Rating:
4.0

The vehicle used had so many "X" stickers on it already and so many marks that weren't marked that I was concerned about being possibly held responsible for the damages not previously identified.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Murray M. 
Rating:
5.0

The ball hitch of my trailer was not tightened down AT ALL. When loading the car I just purchased, the trailer lifted and crashed into the back of my truck and drug the new driveway of the prior owner. There should be a fail safe method of verification of lock down.

Kim D. 
Rating:
5.0

was perfect for my needs

LES M. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Only issue was a broken ground to the passenger side turn signal. Did not effect the over all rental. The staff are great at Bastrop Feed and supply. Very friendly and great place !

Richard F. 
Rating:
5.0

Customer did not leave a comment.

JIm P. 
Rating:
5.0

Excellent Work!!!

MELVIN A. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
3.0

Customer did not leave a comment.

Zavanah O. 
Rating:
5.0

Customer did not leave a comment.

jamie B. 
Rating:
4.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Analisa Z. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
1.0

See comments above.

Linda G. 
Rating:
4.0

Customer did not leave a comment.

Merilee P. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Excellent service!

james j H. 
Rating:
5.0

They were very professional and overall smooth transaction

CHRIS B. 
Rating:
4.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Bryanscott W. 
Rating:
5.0

The guys at Bastrop Feed & Supply were absolutely wonderful! Extremely helpful and professional. Will be using this location for all future moves.

Vanessa C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

The business was closed and I was unable to put the truck in the yard.

David S. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

stephyn H. 
Rating:
3.0

I have rented (2) trailers in the last few weeks from this location and experienced (3) blowouts. Two on the same day! After the second new tire I noticed that one of the remaining tires on this dual axle trailer was also newish as it still had the small nubs that new tires have. I guess the next renter will get to replace the 4th tire. To their credit, roadside assistance got someone to me within 90 minutes each time, however I don't use Uhaul to sit on the side of the road.

William O. 
Rating:
5.0

Great staff

Rex P. 
Rating:
1.0

the truck was given to us with a warning light on. when we asked the employees at the pick up location to verify it was okay to drive, they explained the truck's tire was low. although they tried to fill the tire with air, they claimed they did not have the right equipment to do so. we were sent off to fill the tire ourselves, which took considerable time out of our busy moving schedule. the next day, along our drive, we had to stop roadside to have a new tire put on. this also took time from our moving schedule. none of this would have happened if the truck was ready for us to use at the designated pick up time.

Sofia C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Bastrop feed is so customer servuce focused. They help put the trailer on the hitch.. Just good people

bonnie K. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Very friendly service

Bonnie S. 
Rating:
5.0

Very nice folks at Bastrop Feed!

David R. 
Rating:
5.0

Customer did not leave a comment.

Annabel M. 
Rating:
4.0

The computer system/on-line reservation is very frustrating and turns in to a lengthy process. We almost always have to regive all of our information upon arrival and create a new reservation.

Merilee P. 
Rating:
5.0

Customer did not leave a comment.

Sherri V. 
Rating:
3.0

Brake job and new shocks prior to renting this truck again. It was the worst truck I've ever rented! We did not feel safe! The back door broke so we had to call roadside service. I sent in an email about the experience and I'm going to call customer service tomorrow.

Lisa B. 
Rating:
4.0

The truck was full of dog hair and smelled terribly from "air freshener". I had to clean the truck thoroughly before using it.The passenger side wiper blade had a clip missing also. I have used this location numerous times and have not had this issue previously.

Linda P. 
No reviews have been submitted for this location.

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