Customer Reviews for Batavia Automotive Inc
(U-Haul Neighborhood Dealer)

44 reviews

50 Liberty St   Batavia, NY 14020

(585) 343-9910

Location Hours

  • Mon: 8 am - 6 pm
  • Tue: Closed
  • Wed-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 343-9910

50 Liberty St
Batavia, NY 14020

Services at this Location:

Location Hours

  • Mon: 8 am - 6 pm
  • Tue: Closed
  • Wed-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
1.0

I was advised to pick up my key in the lock box an hour before the facility opened and they neglected to put the key in the box. I was forced to wait an extra hour for the shop owner to give me the key. I was also transferred to this location the day before my trip after booking my truck WEEKS in advance. Not to mention the new location added an additional hour and a half drive on top of my already very long car trip. Needless to say I am very disappointed in my experience and hope I never need to rent a uhual ever again.

Natalie H. 
Rating:
2.0

Vehicle should have been clean and sanitized as required. Site was more concerned with running his garage than properly addressing his U-Haul section. Informed me vehicle was dirty, he offered to sweep out the cab with a broom. I was already behind schedule and realized he could really care less. Not how this should work.

Steven P. 
Rating:
4.0

Only dropped off after hours

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
4.0

Customer did not leave a comment.

Tammy D. 
Rating:
4.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

sandra E. 
Rating:
5.0

Customer did not leave a comment.

JARED C. 
Rating:
5.0

Great courteous staff!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Agnes B. 
Rating:
3.0

Unfortunately, it took several phone calls to get the details right. After each call, I received a text or email giving different details (pickup location, date and time, etc.) from what I'd discussed on the phone. Then after using the truck and returning it, an additional charge was added to my credit card bill. This was credited back to me after I complained about it.

mike W. 
Rating:
5.0

It was a good experience, friendly staff, equipment in good condition

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

leivh R. 
Rating:
3.0

Remove charges that were not supposed to be, I was charged for a dolley that they said they did not have when I picked up the truck but said they did when I made the reservation.

tim M. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

The experience was a quick and easy rental

stanley B. 
Rating:
3.0

The lockbox system to retrieve the keys was a problem. I never received the code so had to call several different people at uhaul to do several different things in order to get the code. It took an hour just to get the code! There is too much going on on the uhaul website to figure out what thing to click on to get things to work. Instructions were not clear but that is a separate issue from the poor setup of the code retrieval system.

JUSTIN Y. 
Rating:
1.0

Excellent and fast service.He knew exactly what to do and quickly answered any of the questions I asked.Very friendly and easy with no problems

pasqualino D. 
Rating:
5.0

Very friendly and quick process both for pick up and return. Would definitely recommend Batavia Automotive.

Ronald E. 
Rating:
3.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
3.0

Customer did not leave a comment.

Eugene V. 
Rating:
5.0

Nothing they were great

Mirsada R. 
Rating:
5.0

Customer did not leave a comment.

Corrine B. 
Rating:
5.0

The mobile pickup process was so convenient. Definitely will use again.

Kevin S. 
Rating:
5.0

It was so easy to do was nervous but very easy to do dropping off parking lot was full could have been more spaces. But all in all was very easy to do would recommend to anyone

Cynthia M. 
Rating:
2.0

The problem with my UHaul experience was not with the dealership where I was to pick up the equipment I needed. I was due to pick up the trailer on a Monday and I was notified of the change on Saturday. As you know it is hard to do anything to correct the problem on a Sunday. The problem I had was with the fact that my pick up point for the trailer had been changed by you; not me. The point was 30+ miles from my home. That would have meant I would have to put over 60 miles on my vehicle to pick up the trailer which would have made an extra 2-4 hours delay in our loading . Also the call center which I was told to call after we dropped off the 6'x12" trailer was a problem too. I gave them the address where I was located after unloading and they gave me the wrong address for the drop off point. I was heading back tnorth, but they directed me to an address that was over 14 miles SE which was totally inconvenient for me. I called back and got a gentleman who was excellent. He directed us to a drop off location that was a little over 2 miles from where we unloaded. Needless to say I was completely dumbfounded that I was told the original info. I had a couple of guys who were loading/unloading the trailer and I had my phone on speaker so they heard the lady tell me the wrong info. They were more agitated than I was. I had no problem with the van, but I went over the pro-rated mileage when I was given the wrong info. The van was the only vehicle I had to follow the trailer. We did have a problem at the "real" drop off point in that the sign for returning equipment was turned inward so we didn't see it from the street. I got yelled at for not going in the right driveway. The lady that worked there was nice, but the guy left me more agitated than the wrong info. I hate it when a man gives a woman a hard time, but when Dave (one of my helpers) came up, this man at UHaul treated him cordially. He really shouldn't be in the position he is in if he treats customers with such arrogance. Based on my experience with the return of the trailer and the attitude(s) of your employees, I need to explore my options for equipment due to my move not being completed yet. There are a lot of issues with the people you hire to represent your company. Maybe they need to go through some remedial training on customer service. I don't like spending my money ($1100.00) to get crappy service.

Kara B. 
Rating:
5.0

Customer did not leave a comment.

Joanne M J. 
Rating:
5.0

Customer did not leave a comment.

karen O. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Nice guy did everything for me!

brian S. 
Rating:
3.0

1) The hand truck I requested was not available. 2) I feel the stations should have the option to give customers hard copy receipts upon request and your company should not rely simply on customers printing them off of their home computers which some people do not have.

Edward H. 
Rating:
5.0

Helpful customer service.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

Customer did not leave a comment.

Kally F. 
Rating:
5.0

Set up delivery of truck nearer to home

donna S. 
No reviews have been submitted for this location.

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