Nothing. This was a great experience!
CAROLYN J
Customer Reviews for Batavia Parcel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve used a closer UHaul with needs, but will go further next time to use this location reflective to the experience with the staff.
JOSEPH EGreat service
ROY GIt was easy, fast, and affordable. Appreciate the assistance from Batavia Parcel explaining the process.
Lynn QGreat location. Easy and friendly to deal with.
Thomas PManager has a great friendly personality and is very easy to talk with. I have used this location twice in the last 6 months and will continue to use this location.
DARLA CNothing but a superior experience from entry to exit.
REGINALD SI was extremely pleased with my rental experience at this location. Everything went without any problems and the staff was very pleasant. It was very convenient to pick up my rental vehicle as well as return it after hours. I will certainly rent from this location again in the future.
Rolland RGetting checked out when you return unit while your there would be less concerning. Otherwise perfect and helpful and great rates. THankyou
ALBERT DNo need for improvement.
Thomas NCheck in and check out was very easy no more than 5 minutes total - very nice people to deal with no equipment issues.
DAVID KThe windshield wiper fluid would not disburse. That was an issue but the people and overall were great.
RAMONA RVery friendly staff
TIMOTHY SAlways a good experience at this location.
RICHARD AI had an unbelievably poor experience at this site. I really like the idea of using a rental trailer but the customer service at this site was terrible. I will might not use U-Haul again - never this site. The owner / operator? Was absent from the facility (door open) when trying to return the rented trailer. He- wouldn’t answer the phone at all. No one available for over a half an hour during Saturday working hours. I had the trailer ready to lift off the ball of my hitch and after a half hour walked through the store found the trailer jack (Sean) used to put the trailer on my hitch and then raised the trailer off my hitch. I drove around the front and for the third time attempted to get someone’s attention to let them know I dropped the trailer in the back and to check me out. Again no one at the counter I took two steps past the counter and called out to the back …. Then Sean came running out yelling at me very confrontational told me he was going to call the police etc… I told him I used the trailer jack disconnect the trailer because after being in the store 2x making three phone calls and waiting over a half hour no one came to assist… I just wanted to drop the trailer (which I did) and close out my contract. I used the trailer for less than 4 hours on a 24 hour contract. He continued very confrontational told me he would call the police for me trespassing and to get out of his store and he would close out the contract. 4 hours later I got a text that I left the trailer in front of the building (which I didn’t… I put it exactly where he told me to leave it when I picked it up). The text stated that he would charge me 60$ for moving the trailer. I didn’t
RICHARD GI was grateful for the availability of a cargo van for an unplanned need. The mileage rate was quite high, and the rental would have been less expensive and more convenient if I had been able to drop off the van at a Uhaul near my home.
CAROL MJust a few tips - 1. Please don't leave customers with only a quarter of a tank of gas to start. It's inconvenient. 2. I'm not a religious person and I didn't appreciate the lockbox code being PRAY. This is just a personal comment. I took no offense, just a preference.
Sheryl EThis was minor but the passenger side rear tire was very low on air pressure. Not a big deal but I had to stop and air up the tire. Again not a big deal but the tire was low right from pick up.
KELLY BThe people were nice however some of the policies could be revised. I drove 3.4 miles and was charged for 2 gallons of gas. There's no way I used 2 gallons of gas. She said to look at the line and I did, and it was the same place as when I started. I also paid for the $15 coverage and I feel this should be refunded for a short trip like mine. I literally used the truck to move a couch a few blocks. I can understand if I had it all day and drove all over the place, but 3 miles and I'm charged for gas? That's just being petty. Not great customer service.
Andrea WI asked if I could take vehicle early and was told sure no problem. I sent my ride home and did paperwork. Then I'm told I would have to have truck back 2 hours earlier because I took early delivery. I get rental is 24 hours but I asked him and he didn't mention I would be charged extra. I would have never taken truck early. Live and learn. Won't rent from Uhaul again. I'm moving again on Thursday also.
Lee MOwner was far too slow checking in rental taking 25+ minutes when fuel was full and no damage.
PAUL SNA
CHARLES BOutstanding service, location is awesome
BRUCE HJust keep doing what you are doing. It's very much appreciated.
THOMAS RExcellent customer service
Martin fSelected a closed trailer, and when I went to pick it up. I was informed I got the open 6x12. Site manager was fanstastic, but your website automatically switched my order because the enclosed was already rented out. I would’ve planned better for a DAMN RAINY DAY . Yes I missed the summary page, but no heads up of the change. 7 selling pages of boxes and moving help to get through but no heads up of the change of my selection. Booooooo
Jacob EForgot my phone holder inside the vehicle. Hope I'll be able to retrieve it tomorrow 🙏
Adam KThe staff was amazing They made the whole rental process a breeze. They were super nice and courteous Low prices with great service I will definitely use them again
DAWN BThe operator of this location is typically pleasant to deal with and accommodating. He is clearly overworked and underappreciated. I don't deserve of appreciate being called a liar or his hanging up the phone on me. There are plenty of truck rental facilities this will not be the one I use going forward.
GARY PAll around, excellent customer service and a great experience. Very reliable. Thank you Shawn!
GREGORY LEveryone was helpful and friendly.
SHARON LQuick and easy service with great staff
PREM BThe owner was extremely nice and helpful! Would definitely return if I still lived in that area ! Best U-Haul location
BARBARA HNothing everything was perfect.
William MQuick and easy.
Patricia LI’ll be submitting a formal complaint to higher management. My interactions with Batavia Parcel’s owner was absolutely awful and unprofessional. I had extended my rental (called the 800# after no one picked up the local line) and the customer service rep confirmed my truck was available for a few more days. I received a very unkind email from the owner, indicating because I didn’t “fulfill my promise” for returning the truck timely (despite me having full rights to extend my rental) he is now being penalized because of me. I explained that I called ahead and the rep said my truck was free and to follow up with them. He talked down about the U-Haul customer service line & “ you're probably talking to a minimum wage customer rep who just checks the boxes and leaves it to the local people to handle the repercussions.” None of this was professional. I absolutely will not recommend to anyone this location.
Meliha PI was charged for more fuel .... It was a small 14 mile rental and I added 6.00 to the tank to the exact level I received the truck and was still charged. Call the store but they haven't returned my call. Make sure you check the level with them and return it at the same with them seeing the amount you returned. I just dropped as they were working with other customer.
JEFFRY HEveryone at Batavia Parcel is always eager to help and I never have to wait long regardless of how many people are at the store. Whenever I rent a uhaul I always choose this choose because I know that I'll never have an issue. I usually always see Shawn there who goes out of his way to make sure I have everything I need before I leave. would give more than 5 stars if I could.
MARK PThe folks running this location are rude, and complete jerks. I returned my vehicle with gas slightly above the amount I had when I picked up the truck and they still charged me stating that it was not filled up. When I called to question it, some jerk picked up the phone and said "It wasn't filled up" and hung up the phone like a complete ass. NEVER will I rent from this location again.
ANDREW LLove the place where I rented. Ninety people in the world
THOMAS MEverything worked like a charm people at the facilities or fantastic.
Bill MDid not like the fact that I had to put fuel in the second I pulled out of the parking lot , you should never send a truck out with less then an 1/8 of a tank , I put $30 of fuel in for 20 miles and will not get any return on that , other then that I was ok with the truck
Chad PNothing, great experience.
Richard FThe staff is very helpful!
KEVIN WLet them know exactly where to park.
Kristin ANo improvement needed. Customer Service was excellent. The representative who assisted us was competent, professional and helpful.
Brent MThe truck was clean and the staff was so great to work with. The location is great.
MARY Z