This staff was unusually friendly. Drop off too 5 minutes
Kray K
Batavia Parcel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Batavia, IL 60510
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Customer Reviews
- 4.5 Average Customer Rating
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This location is a complete and total rip off completely unsatisfied. I would literally go to any other U-Haul than this location. If I could give negative stars I would! THEY CHARGE DECEPTIVE CHARGES STATING THAT THE TRUCK WAS DIRTY WHEN IT WAS IN FACT BROUGHT BACK CLEAN. OWNER WAS UPSET BECAUSE I DIDN’T PUT A BUNCH OF MILES ON THE TRUCK SO THEY HAD TO CHARGE ME FOR SOMETHING. VERY DISHONEST BUSINESS!
Jared MThe last minute pickup and drop off change (and the confusion caused) was handled poorly by Uhaul customer service (the location staff was fine) but the UHaul service was rude and difficult. Also my pickup was changed to a 4 hour rental even though that UHaul mistake was supposedly resolved by the rude service woman on Friday the 23rd... of course she DID NOT correct this and I had to deal with that mistake as well at pickup causing even more delays... in general if I was not in such a bad spot last minute, I would have walked out and gone to another company for my rental. I will be sharing my awful experience with family and friends urging them to go elsewhere.
Brian S10/10 experience. Very easy to deal with, good pricing, friendly customer service and clean equipment.
AJ HThere was no one in the office when I arrived and another person was ahead of me and said he'd been waiting over 10 minutes. Maybe put up a sign that you will be back soon or something. When he finally got back inside he said he was out back cleaning out a truck, etc. I had also left 3 voice mails regarding our rental over 2 days and finally rec'd a call back. It's a one man show, I get it but still.
Scott B