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MARTIN D
Customer Reviews for Battens Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Friendly customer service
CHARLES OThis location is amazing, the staff is always so super helpful!
KATHERINE SWe always use this location for all uhaul needs. Customer service is great!
Mary HWe always use this location for any uhaul needs. Customer service is great here.
MICHAEL WThe truck shook so bad it was extremely horrible trip - not sure I would rent again next week
CLAY MThis location closes very early, at 4:30pm
MICHAEL AGreat customer service. They had everything ready upon arrival.
ANGELA MVery friendly but professional.
RANDOLPH MI really dislike writing bad reviews, and I can't even remember the last time I wrote one. Unfortunately, I think this warrants it. From the first moment I arrived, it wasn't a welcoming experience. They didn't seem happy to be there. Not everyone is a morning person, so I'll chalk that up to lack of coffee or something else. As I was waiting, I saw the ex-FUEL OPTIONS card sitting on the counter. Option 1 is self-refueling, and option 2 is ez-FUEL SERVICE. I inquired about option 2 and was told they don't do that. I suggested removing the card and they said no because people need to read it. Didn't make sense to me. The gentleman went and blew out the back of the truck and I was given the keys. Did what I needed to do and the mom of one of the kids helping asked about the rental. She is an employee of U-Haul and gave me her employee discount code to use when I dropped it back off. When I dropped it back off, I informed the employee at Battens I had an employee discount code and she very quickly told me they don't do discounts there and kept on walking. I left, but when I got home I realized I left a pair of sunglasses in the truck. I called and asked if they found them, and she said she did. I asked when they closed and I had about 35 minutes to get up there before they closed. She did say that if they left before I got there, she could leave them on the drop box if that was okay. I was very thankful for that gesture, and honestly, that's the only reason they are getting a two star instead of a one. When I got back up there, I asked if the truck was satisfactory, to which she replied that it had fake Christmas tree needles in the back. She let me know that she tried to upload a picture so she could charge me a $25 fee, but it didn't upload, so she wasn't able to charge me. How nice of her. I personally won't be using them again, and I will be sure to let everyone I know who is thinking of renting a U-Haul to not use them as well, as the customer services was very lacking. No issues with the truck though, so that was a plus.
CHARLES SNice employee
CLAY MThe person at the desk was rude and confrontational. When I went to pick up the truck she said I was late and she didn't know if she still had it (she did). I said to her I told you when I made the reservation in person with her that I wouldn't pick up until 10:30 or 11 am. She said very rudly I'll get my boss to play back the tape. When I showed her the reservation with the time on it she said someone must have changed it. I had also made a reservation online for 2 days earlier and when I went there she said I don't have that truck or any truck available. Blamed it on online reservations. No concern of hers! I'll never use them again and wish I had just walked out.
FRANCIS FFantastic service
DOROTHY BU haul is to expensive
Earl LKiki was amazingly helpful with my rental. I will definitely use this U-Haul again!
HOLLY RThe location was closed where I returned the trailer but I used the app to return it. I had no issues.
DANIEL TDropped off trailer on Sunday, this location is not open on Sundays.
PAUL VYour customer service representative was great! She made the difference!
Danny FIt is best to download the uhaul app first and do all activity from it. Take pictures of before pick up including mileage and gas. App require that you take new pictures once you return the uhaul.
Herman BI spoke to the lady at this location and she told me to either call or put in a review for the pickup location.
CANDRA KOrginal vehicle not available called customer service had to change to a different vehicle that one wasn't accessible as it was blocked in so had to change again
Stacy BDisorganized and trashed-out location. Warning to others - GPS thinks location is in a different spot a few miles away.
MICHAEL VBusy location because of the excellent service.
JOHN BWas fine dropping off but some lady called me the next morning and I had missed her call and while I was on the way to work. I called her back and we got it worked out. But I just heard the voicemail and it was nasty and unprofessional. She threatened to charge me for having to break into the truck because there was a different lock on the truck than she was expecting. She called me asking for the combination for it. She said someone was there trying to pick it up and she seemed flustered and not able to handle the situation well. She needs to be more professional or find another job because we dropped off the truck the exact way we were told to online. There is no reason she should be threatening to steal peoples money over it and there are better ways of handling the issue than calling me freaking out and angry. She should probably not be working in a customer service position. Her and “Bart” should not be charging anyone for situations like this. It was an irritating morning right before going into my own customer service job. We do not act like this she needs to be held accountable.
Emily LVery friendly, was extremely helpful when I ran into a glitch.
ROBERT TIt could be better if I can rent a dolly for less than 9 days
GILBERTO GThe cab hadn’t been vacuumed but the truck ran great!
TRUDY NI was told and forced to purchase insurance on a 5 x 8 cargo trailer that I did not want and I find out after the fact that it was not mandatory as the woman was stating. Also, they carry absolutely no accessories if you need anything boxes, blankets hitches pins adapters Which forced you to have to drive down the road and find a place that sells the stuff.
KELLI PLocation was fine. The appliance dolly was not helpful as it was missing parts that made it functional. This greatly hindered my move and left me struggling to safely move heavy appliances.
Josh TGreat customer service! In and out in less than 10 minutes.
DANIEL BRenting the U-Haul truck was quick and easy and very convenient. The people in the office are very friendly and helpful. I would highly recommend if you need to move to go to the location on Highway 40 at.Batten’s Appliances as this company rents out the U-haul trucks
JANET TKiki , the girl who works there, is very helpful...
ROBERT MNothing
IRA CPads and dolly were not available and did not find out until the day we picked up the trailer. These were reserved for weeks before picking up trailer.
Michael SThe lady who was opening the shop was 20 minutes late. Then my husband went inside to get the keys and she was very rude to him .
ALAN LVery nice people, accommodating and knowledgeable. I would definitively use their services again.
SHERRI CVery great people to deal with. Walked us through everything.
RICHARD RNA
Sarah MGreat customer service
JARVIS RNothing Staff was awesome at Battens
GEORGE FHave the back end clean. Make sure things are as they should be. The passenger door shutting/seal was so bad my ears kept on popping. My wife wrecked a few shirts trying to make a better seal.
JEFFREY GThe truck was not clean, flooring was dirty,eating plate left behind. I took pictures.
JOHN TFriendly and courteous people to me always
OLLIE MThe clerk was very helpful and informative. Smoothly transaction.
Rudy RNothing
OLLIE MThey close early 4:30 pm
NORMA CEverything was great.
Richard GThe only thing I can think of for improvement is the cigarette smell in the trucks. The cabs are clean, but the cigarette smoke is a problem.
MICHAEL GWonderful customer service! Everything was great
JOHN MApparent owner was rude, rude, rude in every way.
ELTON GUse a drop off location closer to were the finally destination is at.
ARTHUR MGet new trucks. These trucks suck for long distances
AKTIN C