Orginal vehicle not available called customer service had to change to a different vehicle that one wasn't accessible as it was blocked in so had to change again
Stacy B
Battens Appliance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Marys, GA 31558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Disorganized and trashed-out location. Warning to others - GPS thinks location is in a different spot a few miles away.
MICHAEL VBusy location because of the excellent service.
JOHN BWas fine dropping off but some lady called me the next morning and I had missed her call and while I was on the way to work. I called her back and we got it worked out. But I just heard the voicemail and it was nasty and unprofessional. She threatened to charge me for having to break into the truck because there was a different lock on the truck than she was expecting. She called me asking for the combination for it. She said someone was there trying to pick it up and she seemed flustered and not able to handle the situation well. She needs to be more professional or find another job because we dropped off the truck the exact way we were told to online. There is no reason she should be threatening to steal peoples money over it and there are better ways of handling the issue than calling me freaking out and angry. She should probably not be working in a customer service position. Her and “Bart” should not be charging anyone for situations like this. It was an irritating morning right before going into my own customer service job. We do not act like this she needs to be held accountable.
Emily LVery friendly, was extremely helpful when I ran into a glitch.
ROBERT T