The young lady working was excellent
Randy C
Battens Appliance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Marys, GA 31558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Too many times I go into an agreement and establishment and there is no heart or soul. And this location had that. I appreciate this opportunity to work with this team.
Alex GRude customer service. Called me 4 times starting at 8:25am Called the police on me due to how I was parked . And told me that they didn't want my vehicle parked on his property while I still was under uhaul with them. worse rental experience I have ever had .
Elyssa RThere was no dolly in the truck. I had prepaid for the dolly
Glinden AOne of the worst U-Haul reps place! They charged us for an extra day because they did not register the drop off properly! They had it looking as if we dropped off the U-Haul several hours past the time it should have been there. U-Haul refunded us for this error! There was a very rude lady who work there, who walked by my husband and I several times when absolutely no acknowledgement!!! She was on the pH with someone. We stood there was several minutes. I ended having to say "excuse me we're making sure this U-Haul is reflected that it was dropped off on time"!! I said "bc you act like you don't even see us standing here"!!! Then she proceeds to tell me she's on the pH with a customer and her boss. I told her I didn't care, she was rude!!! I've worked in customer service for years and plenty customers have seen me on the pH and I've always acknowledged them, it truly goes a long way!!!! She knows I specifically mentioned the time and they were still nasty putting it in as if the truck was used several hours over!!! Thank God we had a great U-Haul rep who contacted this crappy place and we were refunded. We were charged 19.95 for gas bc the line was slightly below the mark according to the U-Haul rep. It's what it is about the gas. We'll happily pay that vs the nearly $100 they lied about!!! Needless to say, I'll never give this place my business or recommend anyone there!!! U-Haul really needs to do better about who they contract with. These places just was a few dollars they make renting those trucks!! Some fool called themselves responded to the 1star review I posted about the experience. They had the audacity to say a video is available of how I spoke to the women. That was laughable to me. I said please post it and while you're at it, let that video also show that U-Haul truck was dropped off in time!! What a bunch of crooks!!! Absolutely never will I turn up in that place again!!!
Shalada J