There was no dolly in the truck. I had prepaid for the dolly
Glinden A
Battens Appliance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Marys, GA 31558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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One of the worst U-Haul reps place! They charged us for an extra day because they did not register the drop off properly! They had it looking as if we dropped off the U-Haul several hours past the time it should have been there. U-Haul refunded us for this error! There was a very rude lady who work there, who walked by my husband and I several times when absolutely no acknowledgement!!! She was on the pH with someone. We stood there was several minutes. I ended having to say "excuse me we're making sure this U-Haul is reflected that it was dropped off on time"!! I said "bc you act like you don't even see us standing here"!!! Then she proceeds to tell me she's on the pH with a customer and her boss. I told her I didn't care, she was rude!!! I've worked in customer service for years and plenty customers have seen me on the pH and I've always acknowledged them, it truly goes a long way!!!! She knows I specifically mentioned the time and they were still nasty putting it in as if the truck was used several hours over!!! Thank God we had a great U-Haul rep who contacted this crappy place and we were refunded. We were charged 19.95 for gas bc the line was slightly below the mark according to the U-Haul rep. It's what it is about the gas. We'll happily pay that vs the nearly $100 they lied about!!! Needless to say, I'll never give this place my business or recommend anyone there!!! U-Haul really needs to do better about who they contract with. These places just was a few dollars they make renting those trucks!! Some fool called themselves responded to the 1star review I posted about the experience. They had the audacity to say a video is available of how I spoke to the women. That was laughable to me. I said please post it and while you're at it, let that video also show that U-Haul truck was dropped off in time!! What a bunch of crooks!!! Absolutely never will I turn up in that place again!!!
Shalada JNo improvement needed. Staff was helpful and friendly. Equipment was well maintained and ready on time.
Marc MService member went above and beyond to help me with getting my motorcycle in the U-Haul!
CHRISTOPHER WA+ that's the score for this location 👏 Friendly, good.service
Vladimir D