Customer Reviews for Batteries R Us
(U-Haul Neighborhood Dealer)

472 reviews

9060 Excelsior Blvd   Hopkins, MN 55343

(952) 935-9141

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(952) 935-9141

9060 Excelsior Blvd
Hopkins, MN 55343

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing, great job

Brian H. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Nothing! I love this location ... this is my 2nd 1 way rental from them in 4 months and each time they have been on the ball, super considerate, really helpful, etc.

Eve B. 
Rating:
5.0

I was happy the location was near where I needed to go. Renting was a breeze and the return went fast.

LESLIE G. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Guys were nice, humble, and quick. The vehicle was nice and clean to go. Would recommend them again. Thanks! 👍

Lee V. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Excellent service

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

the guy were great, It was first time towing a trailer and they went the extra mile to show me how to hitch everything up, they also unhooked the trailer when i returned so I didnt need to back it up, which is something I was worried about having to do. Great team at this location.

Michael B. 
Rating:
4.0

Moving blankets we unfolded and laying in the truck upon rental.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Abhinav S. 
Rating:
5.0

Customer did not leave a comment.

Joyce D. 
Rating:
5.0

Awesome customer service, friendly

Marya G. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Rurik H. 
Rating:
5.0

This experience was as good as it gets... Bravo!!

Terence P. 
Rating:
4.0

Attendant was friendly and very helpful.

Donald K. 
Rating:
5.0

My original reservation was with another U-Haul dealer, but, they did not honor my reservation. I called U-Haul customer service, and they quickly transferred my reservation to the Hopkins, MN dealer. Overall, it was a very positive experience.

Matthew B. 
Rating:
5.0

Everything was great - I have no suggestions. Thanks!

Annie D. 
Rating:
5.0

For the long haul tow trailers they should supply a spare tire. We had no issues but it would have been tough finding help with no cell service in the middle of Wyoming.

Brittany S. 
Rating:
5.0

This location took great care of me and the company I work for as I was renting this uhaul for a business transaction. They were the only location to have had the size uhaul that I needed to get my items moved for the day before returning time.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Dominic Y. 
Rating:
5.0

Customer did not leave a comment.

Dominic Y. 
Rating:
5.0

Very nice people

ANITA A. 
Rating:
5.0

Customer did not leave a comment.

Jordan J. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Andy O. 
Rating:
2.0

I reserved the trailer from a different location. U-Haul diverted me to this location, but the message informing me of the change was not clear and caused confusion. The tires on the trailer are weathered and cracked. The lot at the location is congested and difficult to access.

Myron C. 
Rating:
5.0

Friendly staff, quick pickup and return.

DAN N. 
Rating:
5.0

Loved the customer service

Maria S. 
Rating:
5.0

Fantastic customer service!

Howard L. 
Rating:
1.0

Dirty truck, not mechanically road sound.

Christine H. 
Rating:
2.0

Customer did not leave a comment.

Shirley A. 
Rating:
2.0

Hire more costumers service agent. And have more equipment available to lease.

Hussein M. 
Rating:
4.0

Customer did not leave a comment.

Esther W. 
Rating:
4.0

I rented a motorcycle trailer. Overall service was excellent - professional with no wasted time or effort. 10 minutes and I was on my way.

Chris P. 
Rating:
5.0

Orlando was very good and customer friendly

Sumit K. 
Rating:
5.0

FAST AND EFFICENT IS HARD TO IMPROVE UPON

ALAN Z. 
Rating:
5.0

Nice people. Easy pick up.

Jessica F. 
Rating:
4.0

Great service. Location good. Facility tired...

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
4.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Easy, helpful owner.

Christian S. 
Rating:
5.0

Stay course, great customer service with a smile.

EVAN L. 
Rating:
5.0

Customer did not leave a comment.

brian S. 
Rating:
2.0

See above comment about drop off.

Jessica M. 
Rating:
3.0

Customer did not leave a comment.

Shane Y. 
Rating:
5.0

Nothing! Everything went perfectly and that is very appreciated. Everyone is very nice, considerate and professional. You could do one thing for me ... sell me a 5x8 :) thanks

nathan H. 
Rating:
3.0

Interior of cab and windshield were not very clean.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

PEGGY M. 
Rating:
5.0

The truck shuddered when driving at any speed. There was some problem with the front suspension or wheel(s).

Mark T. 
Rating:
4.0

Despite a reservation - then a last-minute notice the evening prior that they were closed on the reserved pick-up day and that I should call UHaul to make other arrangements ... after a slight nudge, Randy worked to ensure I could get the trailer as planned. Simple process. Thank you.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

eric N. 
Rating:
5.0

Easy process as expected

brian K. 
Rating:
5.0

Customer did not leave a comment.

Will D. 
Rating:
5.0

Customer did not leave a comment.

Mitchell T. 
Rating:
5.0

Extremely pleased with the staff and all of the equipment we rented. Will definitely refer others and use again.

Pamela B. 
Rating:
5.0

The customer service was great and fast.

Marnya R. 
Rating:
3.0

Customer did not leave a comment.

Anthony B. 
Rating:
3.0

My total bill was much higher than I expected. I now notice that I got a message saying if I didn't respond they would charge me $20 the next day. I feel that was highly unprofessional and I would certainly not recommend U-Haul to anyone if that is your standard operating procedure

JIM C. 
Rating:
5.0

Trailer worked great and service rep was very nice and efficient.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
5.0

No improvement needed. Associates were friendly and it went smoothly. Very satisfied.

Judy D. 
Rating:
5.0

The agent was courteous and friendly. I was very happy with the way I was treated, after a long. hot day of moving. It was a pleasure to end the day with a friendly person. I would gladly recommend this local, including my self again.

Carl K. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
3.0

Seems I got overcharged for gas - only went 21 miles total - 3 miles loaded - and gas charge was for 8 gallons or 2.63 mpg.

Phillip S. 
Rating:
5.0

Quick and easy

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
1.0

The staff person called me at 3:20 and said the truck was there and I could get it early at no extra charge. I get there and the place is closed. I had to call the main Uhaul number to get the code to open the lock. The person at the location never said they would be closed and that i needed a code. After I got it the contract said I had to drop off by 4:30 the next day but my contract was for drop off at 7 pm. I called U haul scheduling and they said I would get that time at no extra charge and I saw in my account it had been changed to drop off at 7 pm.

Mark G. 
Rating:
4.0

Everything was fine except a headlight was out. It wasn't a big deal for us because we didn't need to drive at night, but could have been a really nasty surprise for someone else with a long or overnight drive.

Gabriel M. 
Rating:
5.0

I am pleased with the service at this location. Always helpful and willing to go the extra mile for customer. Great group to work with.

Esther W. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Great experience from start to finish. The van was clean like it was brand new. And much easier to drive than expected. The people that helped were very accommodating of my last minute adjustments, which made a stressful move all the easier. Thank you so much!

Kyle G. 
Rating:
1.0

They charged me for gas above the limit in the contract.

David B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

Easy

JAMES G. 
Rating:
2.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Very thankful for the response and details provided so I was able to accomplish this project .

Carolyn P. 
Rating:
5.0

Everything went smoothly we arrived at 8:10 left by 8:20 secure my move and returned at 11:30 gas tank filler 3 miles over my estimate done and done

Gayle D. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
4.0

Mobile check in took too long. Ended up having to go inside anyhow as my mover's blankets and appliance dolly were not in the truck as ordered.

Allen L. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

nice job as usual

Michael L. 
No reviews have been submitted for this location.

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