Nothing. The truck was super clean. The process was smooth. The proprietor was very friendly and helpful. I would recommend this location to anyone.
Timothy F
Customer Reviews for Batteries R Us
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned the U-Haul after hours at the final destination - the process was a bit confusing, but it worked perfectly in the end. :-) The only experience at U-Haul that wasn't satisfactory was the reservation part. I called Pella, IA location to rent a truck and they are closing, so not receiving any more equipment. They directed me to the Oskaloosa, IA location. They reserved a 20' truck for me. 2 days prior to pick-up, they advised me that there is no equipment available at the time needed, so they referred me to the Des Moines, IA location. They also advised they didn't have any equipment at that location - ever - so directed me to the Ankeny, IA location where they finally gave me a 26' truck for the price of a 20' truck --- which is what I ordered. I probably ended up making 12 phone calls about the rental and continued to receive inaccurate information. It seems the communication process needs some improvement at the individual locations and at the main office.
VICKI HNice people, good communicators. Brought back after hours. I have become a regular renting when ever I have larger things ratyher scuff up the SUV.
HENRY CEverything was great
NICKY AThe App is awful! Trying to move back through the app closes it. When you click on a location, it opens Maps but not to the store location you clicked ...just a general map. The app said the key box was on the back of the truck. After 10 minutes of looking over every square inch of the truck and was getting ready to leave, I noticed lock boxes AT THE BUILDING ENTRANCE, not the truck. The store was closed when I picked up my truck so didn't go to the office to begin with; just got lucky that we parked near the store enough to see the key box. I will never rent from U-haul with an app-only experience; the app must have been made in the early 2000's. so bad.
David BOrdered 2 dollys for the truck and neither were in there. It was a self pick so no one could get me a dolly
Brandon WGreat experience! Simple and pleasant. Really good people!
DIANNE SThe hitch wouldn’t come off my ball. Would be nice to have a jack that would hold the tongue off the ground.
JASON MCame to pick up my rental to find out that they didn’t have my reservation even though I called their location specifically and was directed there by my reservation confirmation. They sent me to a permanently closed location claiming my reservation was there. They were able to sort out a truck for me after 2 hours of trying to figure out what was going on. Not technically this specific locations mistake, but the U-Haul team was not at all helpful in resolving the matter. We will not be using U-Haul services again.
MATTHEW CGreat service, quick and easy.
PATRICK PThey guys there were great but the store was cluttered and cramped. Also the U-Haul system was down and this had everything backed up.
Spencer IEverything was perfect, thank you;)))
STEPHANIE BIt would be nice to get a final payment amount receipt by email so I don’t have to stop by the rental location to get one. Otherwise it was a very good experience as usual.
JOHN BThe employee was very helpful and kind to offer me a parking spot even though there’s limited space, he is very professional in his work
DHONDUP TRefund my deposit immediately
VAUGHN JOrlando and the team at Uhaul are always very accommodating to us at Pizza Lucé. It always makes for a professional experience. We really appreciate them!
ROBERT NI get from website
ABDURO KThe young man working the counter when I checked my trailer in was very busy and very patient with the old bitch in front of me in line. He handled her very well
MATTHEW HStaff was very helpful and friendly!
MADISON REverything was easy for this rental from this location. The employees were efficient and friendly.
MARK WNothing. The staff at drop off location was amazing and when they had a missed call, they called me back even though I didn't leave a voicemail.
SARAH KSuper helpful and friendly staff. Quickly had me hooked up and on my way. Trailer was clean and in good working order. I rent from U-HAUL fairly often but first time from this location. This was the best experience I've had with any location! They even had someone on hand after hours on a Holiday to assist with returns.
Richard PGreat Shop
Mohamed DFriendly and helpful customer service, will use again!
MICHAEL BHave used U-HAUL trucks and vans for years at many locations. This is the best of all of them. Equipment is always very clean and maintained. Friendly service from the well-trained staff. Trust this location when in the area.
STEVEN SAs someone who moves every year this is hands down the best u-haul location I've been to. I feel bad I can't remember both the gentleman's names but they provided fantastic customer service and transparent pricing
Carter CGreat Job
DENISE TDrop location was great - local agent came out to parking lot as soon as I pulled in and help unhook and sent the on my way. Great service!!
Brian BGreat customer service!
REBECCA BExcellent customer service and fast service
ROSEMARY BGreat place... flexible and made things easy. Definitely recommend and would use them again.
WILLIAM SThanks
FRANSWA PReliable and friendly. Highly recommended
LARISSA TCan't think of anything. The guys are great loading and unloading the trailers.
JAMES NThe overall cost for the truck was far more than expected considering the mileage and time rented.
DOUGLAS SFriendly, flexible
ANA VGreat crew at this location! Thank you fellas!
KENNETH ZI do not recommend checking in on the app. It took far longer than just going into the location. You have to go in eventually for the keys anyway. It’s a bad experience as it currently stands.
ADAM TVery good customer service. Enjoyable transaction.
DALLAS SFriendly and knowledgeable staff. Very reasonable rates - they are my go to for trailers and batteries!
TODD FMy second time dropping off at this location. Fast and friendly service
WALLACELL MThe guys at the Hopkins location are great.
LEA BFast and uncomplicated and he made sure i knew about disengaging the towing trailer mode every time i started the truck. This should be a MUST for any truck rental employee.
ROBERT NThe dropoff attendant was waiting for me. Took only two minutes. Perfect!
THEODORE DGreat service. Easy. Will definitely use again and/or recommend.
JOHN CThe outside helper was amazing. I hadn't even gotten out of my truck and he already had it unhooked.
DANIEL WAwesome service
ROBERT AI rent throughout the country, and the Batteries R Us location is by far your flagship U-Haul facility! Ten stars!
KENNETH ZNo complains here, only praise
JAMES Bpicking up a vehicle with less than a quarter tank of gas is ridiculous. fix it. and not reimbursing at least part of the payment when the gas tank is left more full then when the rental started? am I supposed to just drive around until I get the tank back down? what a joke.
Steven SNothing!
JOHN LVery friendly staff and very quick and easy check in and returning of equipment. Thank you!
BRITT AThe kid who hooked up my trailer said I was ready to go and he did not hook up the trailer he just set it on the ball hitch never tightened it and never put the chains on and only hooked up the wiring and said I was good to go if I hadn't moved to just a foot or two and it fell off the hitch before I got on the road things could have been very bad
MARK ZI have heard of many problems dealing with returning vehicles after hours. A lot of bad remarks for different locations. I thought it might be nice. If you could make this option more visible to people that need to return their equipment late. All of the people that I contacted With U-Haul were very helpful and polite and professional. Now that I understand the late return process better my use of your equipment is going to be easier.
KONARD H