Customer Reviews for Batteries R Us
(U-Haul Neighborhood Dealer)

682 reviews

9060 Excelsior Blvd   Hopkins, MN 55343

(952) 935-9141

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 8:00 am - 3:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(952) 935-9141

9060 Excelsior Blvd
Hopkins, MN 55343

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 8:00 am - 3:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Put some tie down hooks on the tailgate door if you open trailers. Below the rail on the sides would be good too.

bob K. 
Rating:
4.0

No concerns. Friendly and rates easy to understand

Marifel F. 
Rating:
5.0

Very quick check in process for returning a trailer.

Joy G. 
Rating:
1.0

They were calling me before 7:30am to ask where was their equipment. I returned the equipment & key after hours; the same day that it was due, but they called me again the next day before 7:30am asking to return the key & trying to charge me extra money a key that I've already returned. I wouldn't recommend this place because they have employees that don't pay attention to what they're doing & at the end it might result in extra charges for the customers.

Patris P. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Declan M. 
Rating:
4.0

We needed to do an upgrade to a larger trailer and it was no problem.

Alice Q. 
Rating:
4.0

I really appreciate the mobile application that allowed me to drop off a trailer after hours. The app is terrific.

David P. 
Rating:
5.0

Customer did not leave a comment.

Lucas S. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
1.0

Store manager was slow and incompetent. It took him 30 minutes to get my trailer. Need some training.

Yuyuen C. 
Rating:
4.0

Later drop off hrs or drop box

Kathryn D. 
Rating:
4.0

The truck has no heat! I moved in 20* weather. I was expecting some type of discount since I froze myself in the cab!

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

I was a tiny bit worried about the hitch ball size the trailer would use. I figured it would be a standard 2 inch size but wasn't sure. Maybe make that 2 inch size more obvious to future renters would know. Otherwise everything was perfect.

Clayton K. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
3.0

Start the customer off with a FULL tank of gas

Benjamin G. 
Rating:
5.0

My experience was quick and easy. The staff was very friendly and helpful. 10/10 experience! Randy helped us and he was great!

Sarahq J. 
Rating:
5.0

My new first choice for my U-Haul needs.

Richard S. 
Rating:
5.0

Horrible pricing! The contract did not match. It said they charged me $89 for addy charges. With no explanation. I called and talked to someone and got the run around and no answers and no money back. The front desk guy was phenomenal though. But FORGET U-Haul.

kyle R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Erin C. 
Rating:
4.0

A few rentals back I was over charged for gas usage. It just made me not want to rent from you guys. I honestly drive the truck for 1 mile and the gas light came on. I don't think you should rent trucks out with less that a half tank? Last 2 rentals have been good.

Martin C. 
Rating:
4.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Manager was very professional and helpful

jon K. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

The use of the phone camera is a great idea.

james H. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
4.0

I was told that I was unable to use a VIP certificate because it didn't cover the entire balance of my rental. I'm not sure what else the person working could have done but it was frustrating to not be able to use the credit I'd been given

Derek S. 
Rating:
5.0

Friendly and helpful team.

Ken Z. 
Rating:
1.0

They charge me extra money

Mohamed M. 
Rating:
5.0

I've rented here twice in two years. Great service, professional and personal.

Larry K. 
Rating:
5.0

Went above and beyond to help me get set up with trailer!

Ehren R. 
Rating:
5.0

I would choose this location anytime I'm doing a self move. It's so refreshing to have a stress free rental experience. However, I will say their customer service is ⭐️⭐️⭐️⭐️⭐️ ‘s all around.

Nathia H. 
Rating:
4.0

Customer did not leave a comment.

Elymelech S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Great experience, nothing to improved based on my time there.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
4.0

Convenient. Efficient pick up & drop off process. Windows on truck were really dirty... but, the box & cab were clean.

Bob R. 
Rating:
5.0

It was so easy and they provided such great service

Dale S. 
Rating:
5.0

Great work Randy and team, thx Greg

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Dominic Y. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Batteries R Us made it smooth as silk. 👍👍

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Colin W. 
Rating:
5.0

Very friendly staff and everything worked great.

Gregg G. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Great customer service! Will definitely use them again!

Matt K. 
Rating:
5.0

Customer did not leave a comment.

vern H. 
Rating:
5.0

Great customer service and friendly

Frank L. 
Rating:
5.0

Drop off was simple and straight forward

Barry D. 
Rating:
5.0

Very nice people interested in helping, would appreciate if they offered to show how A/C and radio worked. Very small area for storing trucks but the staff will move trucks in and out. No explosion for gas gauge thought needed 1 1/2 gallons but put 4 in truck. Smooth, clean, easy to use, would do it sgain

Marvin M. 
Rating:
5.0

Nothing but change the carpet

Susan M. 
Rating:
5.0

Batteries R us is amazing! Randy and his team are outstanding!

Luke A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Outstanding customer service.

Andrew S. 
Rating:
5.0

Keep up the good work!

Barry J. 
Rating:
5.0

Make sure fenders are not very bent.

Reid J. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Dorothea R. 
Rating:
5.0

Randy was fantastic!

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
3.0

Vehicle needed an oil change. The location of the key was deceiving from the picture on the app. I eventually found the lock box by the door thanks to customer service. Though that seems really obvious… the business was closed so I had not gone by the door.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Left truck after hours, no worries or problems

valerie D. 
Rating:
5.0

Customer did not leave a comment.

Geno B. 
Rating:
5.0

Continue to be flexible. That worked for me

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

GUY S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Great experience!!!

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

None

ALAN Z. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Make sure you don't have to deal with UHaul call center or corporate, they all suck and will bleed any happiness out of your soul with just a 10 minute conversation. Thanks for the great service on location, UHaul central customer service thanks for destroying the overall experience yet again.

jeff R. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
4.0

web takes you to the wrong location. Takes you to Batteries Plus Bulbs.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

The trailer leaked from the back doors. Got a lot of stuff we and ruined about 12 boxes. Not good!

Donald S. 
Rating:
5.0

Really great experience, staff was friendly and quick - I'm so happy that everything went so smoothly.

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Nothing

Janet M. 
Rating:
4.0

The experience was generally good. However even though I brought back the truck within about 1.5 hours, picked up at 10 AM and dropped off at 11:25 AM, and was told everything was alright at check-in I received a phone call a little after 2:00 PM asking me when I was going to bring back the truck. I had to double check that I would not be charged a late fee. That call was annoying.

Barry G. 
Rating:
4.0

Customer did not leave a comment.

Ellen J. 
Rating:
3.0

Customer did not leave a comment.

Todd T. 
Rating:
1.0

Charged me $140 for 30 miles. Absolutely horrible rate

Oscar M. 
Rating:
3.0

Customer did not leave a comment.

Noah S. 
No reviews have been submitted for this location.

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