Julie J.
Customer did not leave a comment.
Customer Reviews for Batteries R Us
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Batteries R Us
Thomas F.
Only one of the employees was wearing a mask when we went to pick up the u-haul. Very disappointing.
Alyssa M.
Neither of the people were wearing masks when I went to pick up the truck. They never offered to even put them on. I would never recommend this location or go again.
Carla F.
I loved the online check-in / drop off process! It was fairly fast, easy to follow, and we didn't have to wait for anyone
Charles B.
Very easy rental experience.
Scott U.
The truck I reserved was ready when I arrived and it only took a couple of minutes to get the key, finalize the paperwork and be in my way. Perfect check out process. On the return I just handed over the key and was on my way. Perfect check in process.
Trisha T.
Easy dropoff!
Katherine N.
I was impressed! Super organized, knowledgeable and friendly team. Will rent from them again.
Sean D.
x
Victor R.
We received great personal care. Randy and other employee took meticulous care that our trailer is properly hooked up for our long journey. They did it with smile. Absolutely wonderful people! 100% recommend this location.
Robert R.
No suggestions
Jane J.
Very kind, energetic, helpful staff. Quick and efficient
robert R.
The employees do not wear masks or wear them where they don't do any good. Careless regard for the safety of their customers! Also, I checked in online and completed everything ahead of time in order to be able to get the key and leave quickly. I waited 25 minutes.
Rodino C.
No good person
Andrew C.
Very nice man checked me out just as they closed.
Hillary W.
Great service and newer clean van. I definitely would recommend this location.
Julie F.
Great customer service. Thanks, I'd use again.
Phillip S.
Far too many questions and pictures needed when dropping a vehicle off after hours. I understand taking a picture of the mileage and fuel, but pictures of how clean it is was too much. And regardless, during the time of covid, the trucks should be getting cleaned before they're rented again.
Suzanne N.
Great location. Great service. No lines. Very quick. Easy drop off!!!
Elissa P.
Gentleman was so polite and very helpful. Great experience!
PETER L.
Nice guys, and very quick service.
Maygen L.
My card was denied because of the way that U-Haul/batteries Plus is labeled as a vendor. Would be helpful if your vendor name was easier to distinguish than UHL*BATTERIE. Thanks!
carl K.
Used this location 3 times in the last 2 weeks . Everything went smooth each time.
Spencer S.
The guy was ready and waiting to help me check in, but I already started the process on the mobile device and had to wait 15-20 minutes for the agent to verify me. He said it was impossible for him to take it over once I started the online mobile login. Can you make it possible for in-person employees to take over the login process to save me 15-20 minutes of waiting next time?
Carl K.
Everything went smoothly start to finish.
Levi M.
clean, on time, friendly staff
Leigh O.
You need to check your advertising..you say the cargo van rental costs $19.95 (plus gas and mileage) but the cost ended up being more than twice of the $19.95. I was charged $19.95 for the truck and for the rental.
Douglas T.
I did on line check in but still expected the check out process to take some time - I was wrong - I was checked out and on the road in less than 15 minutes. The staff was friendly and efficient.
EMMANUEL M.
Online and 1-800 number was a nightmare in an urgent situation. Calling the Hopkins store directly was an immediate answer to helping solve our problem. The rep, Carson, was helpful and eager to please. Thank you for an amazing experience!
Peggy W.
Great staff - clean vehicle - wonderful experience
Catherine S.
Great to work with! Super simple.
COLLIN P.
There were food wrappers in the truck when I picked it up. I rented a 26 ft. truck, but on the day of the pick up, I was told it wasn't available. I was then offered a 20ft truck. This caused us to have to make 2 trips, instead of 1. Otherwise, I had no issues with anything else. The truck ran fine, and their service was accomodating.
Charles G.
Returning the truck when the store had closed took a lot of time. It would have been helpful if the person checking me out had mentioned that they would be closed and I should count on 30 minutes to finish the drop off.
Tim S.
The staff was very helpful and made everything so easy and efficient!
Heidi P.
Great customer service. Very helpful
Helen P.
Possibly more parking spots and/or wider parking spots? I felt like I couldn't park the truck in a normal spot without risking scraping the truck next to it
EMEKA O.
WHY CHARGING ME EXTRA FOR RETURNING EARLY WITHOUT INFORMING ME? THAT IS SO FOUL
MARY S.
The boys did a great job being efficient and calm. Which is invaluable when you are stressed out moving!! Anyone can rent trucks. The employees made all the difference to me!!
Michael G.
Online check-in reduced time in the store. Limited contact for pickup and drop off was appreciated
DARCY E.
Truck had a lot of play in the steering wheel that made it hard to steer comfortably. Truck also had a lot of rattles, and it wasn't what I was hauling as I only hauled one mattress. Thought it was too expensive too, ended up costing almost 300.00 to haul a mattress 183 miles.
Aspen S.
excellent customer service
mahad A.
very good customer servise nice people
Candace K.
The truck I used for the move had such a tall first s[et and I couldn;t reach it
Brittany C.
I rented a UHaul from this location early into the COVID-19 pandemic and was met the friendliest associate who pulled up a perfectly clean truck loaded with my requested equipment. In addition, the associate wished me luck on my move as they handed over a few Clorox wipes to freshly disinfect any surfaces I was worried about along the way. Return service was also a breeze as I could take pictures of mileage, fuel, and overall state of the truck before dropping the keys off in a lock box. Overall, a great UHaul rental experience at a location I hope to use again in the future!
Carolyn L.
The employees were not very friendly and didn't seem like they knew much about the uHaul I was renting.
Kurtis H.
Had forgotten to grab dolly with trailer order. And while I'm happy to take fault for this, after multiple phone calls and an email, was unable to reach this location to receive confirmation to remove the dolly from my order.
Dairys M.
Overall customer service i.e. friendliness, warm welcoming/greeting the moment the customer walks in. Ensuring any equipment the client rented is inside the box truck etc. If I had not checked everything, I would've left without the furniture pads and dolly I had rented. Carefully explaining to client the service fees/charge/and a clear explanation of the terms and conditions when renting equipment. I love the rental insurance offerings. The $28 insurance could be improved more. Overall customer friendliness, welcoming atmosphere etc was a 1/5 stars. The cleanliness of vehicle was above average, I was very impressed.
Samuel S.
Great customer service!!
Gary P.
Windshield of pickup was covered in bugs
Stephanie S.
They followed thru and fixed the problem
Raja K.
sanitizing the vehicle due to current coronavirus crisis would be a better option
Roe Ann F.
Total experience great.
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