Came to pick up my rental to find out that they didn’t have my reservation even though I called their location specifically and was directed there by my reservation confirmation. They sent me to a permanently closed location claiming my reservation was there. They were able to sort out a truck for me after 2 hours of trying to figure out what was going on. Not technically this specific locations mistake, but the U-Haul team was not at all helpful in resolving the matter. We will not be using U-Haul services again.
MATTHEW C
Batteries R Us
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hopkins, MN 55343
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service, quick and easy.
PATRICK PThey guys there were great but the store was cluttered and cramped. Also the U-Haul system was down and this had everything backed up.
Spencer IEverything was perfect, thank you;)))
STEPHANIE BIt would be nice to get a final payment amount receipt by email so I don’t have to stop by the rental location to get one. Otherwise it was a very good experience as usual.
JOHN B