Great Shop
Mohamed D
Customer Reviews for Batteries R Us
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful customer service, will use again!
MICHAEL BHave used U-HAUL trucks and vans for years at many locations. This is the best of all of them. Equipment is always very clean and maintained. Friendly service from the well-trained staff. Trust this location when in the area.
STEVEN SAs someone who moves every year this is hands down the best u-haul location I've been to. I feel bad I can't remember both the gentleman's names but they provided fantastic customer service and transparent pricing
Carter CGreat Job
DENISE TDrop location was great - local agent came out to parking lot as soon as I pulled in and help unhook and sent the on my way. Great service!!
Brian BGreat customer service!
REBECCA BExcellent customer service and fast service
ROSEMARY BGreat place... flexible and made things easy. Definitely recommend and would use them again.
WILLIAM SThanks
FRANSWA PReliable and friendly. Highly recommended
LARISSA TCan't think of anything. The guys are great loading and unloading the trailers.
JAMES NThe overall cost for the truck was far more than expected considering the mileage and time rented.
DOUGLAS SFriendly, flexible
ANA VGreat crew at this location! Thank you fellas!
KENNETH ZI do not recommend checking in on the app. It took far longer than just going into the location. You have to go in eventually for the keys anyway. It’s a bad experience as it currently stands.
ADAM TVery good customer service. Enjoyable transaction.
DALLAS SFriendly and knowledgeable staff. Very reasonable rates - they are my go to for trailers and batteries!
TODD FMy second time dropping off at this location. Fast and friendly service
WALLACELL MThe guys at the Hopkins location are great.
LEA BFast and uncomplicated and he made sure i knew about disengaging the towing trailer mode every time i started the truck. This should be a MUST for any truck rental employee.
ROBERT NThe dropoff attendant was waiting for me. Took only two minutes. Perfect!
THEODORE DGreat service. Easy. Will definitely use again and/or recommend.
JOHN CThe outside helper was amazing. I hadn't even gotten out of my truck and he already had it unhooked.
DANIEL WAwesome service
ROBERT AI rent throughout the country, and the Batteries R Us location is by far your flagship U-Haul facility! Ten stars!
KENNETH ZNo complains here, only praise
JAMES Bpicking up a vehicle with less than a quarter tank of gas is ridiculous. fix it. and not reimbursing at least part of the payment when the gas tank is left more full then when the rental started? am I supposed to just drive around until I get the tank back down? what a joke.
Steven SNothing!
JOHN LVery friendly staff and very quick and easy check in and returning of equipment. Thank you!
BRITT AThe kid who hooked up my trailer said I was ready to go and he did not hook up the trailer he just set it on the ball hitch never tightened it and never put the chains on and only hooked up the wiring and said I was good to go if I hadn't moved to just a foot or two and it fell off the hitch before I got on the road things could have been very bad
MARK ZI have heard of many problems dealing with returning vehicles after hours. A lot of bad remarks for different locations. I thought it might be nice. If you could make this option more visible to people that need to return their equipment late. All of the people that I contacted With U-Haul were very helpful and polite and professional. Now that I understand the late return process better my use of your equipment is going to be easier.
KONARD HOrlando was very efficient and knowledgeable.
JESUS Esuper helpful and very easy to get the trailer and return it. will come here again and very good service.
JASON DI wouldn't change anything. Great location and the staff are helpful and pleasant.
MARY JOrlando was the one who helped me on 1/16/2025. He was extremely helpful and kind and the service was great. It was an easy check in/check out process!! He deserves a raise.
MEGHAN GAll good.
Preston SVery helpful team. Easy and quick return. No hassles at all.
ROBERT KHave the equipment that was ordered on hand, and resolve the situation immediately. I talked to 4 different people all day and they all gave different/false information. I got refunded for the dolly and blankets we didn't receive after complaining about it for the 4th time , but there's a $50 guarantee that equipment would be there when it was scheduled or they would try to get it there. Not sending me on an hour trip 2 hours after to have me go get it at a different location. This experience completely overshadows my last one and from now on I will go out of my way to recommend people don't use this company.
Zach BFast efficient. Excellent service.
ANDREAS PBest U-Haul rental experience ever, prepared, professional, clean, and efficient, Well Done!
Gregory WLast Minute NEED.... and You Came Through!
TONY CNothing it was great
ELIZABETH FMy favorite
JOHN MRandy and his crew had everything organized and waiting for us!
JASSEN PThks guys 🥰
MABETTY CWonderful customer service. Make it easy to return the keys after opening hours for those who are not computer savvy. Thanks
JOHN AIt’s been are go place for our moving needs. Staff is very help and friendly.
PAUL WCustomer service was not friendly or helpful. They sent me to Hiawatha location, then they told me they did not have the cargo available. They sent me back to the Hopkins location. I am talking with the people on the phone. They were mean and rude. The people on site at Hiawatha and Hopkins were all great.
ALONSO RAmazing friendly experience very helpful!
Sade AU-Haul needs to update their data for this location. They open at 8:00 a.m., NOT 7:00 a.m. They already notified you on this key detail, but U-haul has not updated the website.
MARK WThese guys were excellent 👍 courteous, polite, knowledgeable and very friendly!! I needed a trailer for a week and these guys delivered.
DANIEL FGreat service
JAMES H