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FRANK R
Customer Reviews for Batteries R Us
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to change. The attendant was very helpful and got the trailer checked out and checked back in immediately. It was very impressive and a much better experience in terms of customer service than renting a trailer at Home Depot.
ERIC SUnsure where to leave the trailer
LUCAS SGreat customer service.
DAVID FRandy was very courteous and professional, I look forward to doing business there again!
ANDREW LThere were coffee cups left in the cab of Van I used, and windows were very dirty. I understand due to cold it’s hard to clean, but at least drivers and passengers windows should be cleaned. Oil change light came on each time I started, but cleared off by pushing ok button. It was a good experience as the Van was new and had low mileage. Will definitely use that location again!
JOHN HTrailer pulled nicely. Friendly counter people at noth ends of the move. Lights were burned out on right side of trailer brake Lightes and Blinkers worked but running lights were not all working. Drop off location was super as far as customer service.
JERELD HGood place to Rent u- haul truck
Fausto ZNothing needs to be changed - this place is a solid and well run place to rent trailers!
WILLIAM VWe did an after hours drop off, but it was a little awkward and trying to park such a big truck. Also have to turn around because there’s a median to get to. It wasn’t the best access.
HEATHER RRegarding the truck, the back was frozen shut so I had to spend 20 minutes chipping the ice off to get the overhead door to open. Regarding the location, I was shocked to be greeted by a large poster quoting Charlie Kirk and books on display proclaiming “the real history of Black & White America” and another book about how woman should love a man. In my opinion, this is totally inappropriate and highly offensive. Charlie Kirk promoted racist and sexist views and why a business owner would display his words plus books with your own political and moral views are inappropriate. I did not originally request this location but was matched here. I would not go back to this location and support someone with these views.
ANNE KThe truck sounded like it was gonna break down. The guys were not very friendly. They didn’t have the moving blankets we ordered on line! They should of let us know that before we came to pick up the u- haul!
CRISTINA CThe only thing I wasn’t satisfied with was, you have to return the truck to where you picked it from but other locations I have used allows you to return it to the nearest location. You need to work on that. Thanks
SHEM MTrailer hitch lock was very difficult to unlock when returning the trailer. I thought someone would be at the location before 7:00, which would have been nice in this situation. Instead, I spent 45 minutes working with the hitch. Very, very frustrating.
MARTIN DThe only thing I didn't appreciate is the original U-Haul place that I placed the truck on hold for didn't have a truck available when I got there and so I had to drive down to a different location to get a U-Haul and I didn't appreciate that because it set me back and actually set my whole day back by 20 minutes which doesn't seem like much but it adds up when there's time frame that you are sticking to.
JOEL AI do not have anything to say! This is an excellent place to rent your UHAUL Track! I do appreciate their flexibility and time for me as a customer. I will recommend everyone!
BASHIR SFascist posters displayed behind the counter.
TRENT RAwesome service
ROBERT AAttendant greeted us as we pulled into the parking lot! Helped unhook trailer, and repositioned on the lot himself.
STEVEN NThe truck was in immaculate condition and gave me the peace of mind that I needed to make the long try drive with the least amount of worry.
BRIAN WGreat place and great service.
MARK ABatteries R Us is a great location to get a Uhaul, or accessories 10/10
LUKE AVery much appreciated the positive, friendly, upbeat, helpful attitude and service provided to us at this location. Also very happy that the rental office was open on a Sunday afternoon and had a large array of vehicle sizes from which to choose. Thank you!
DAVID BGreat experience. Fast service, curteous, reasonable price, easy drop-off.
PERRY Wthey kindly told us we were all set and good to go. Not rude like the other place.
Lisa PVery friendly and knowledgeable staff.
MARK EKeep up the good work
LADANE MTail Lights on car dolly did not work
TIMOTHY DFast rental pickup process. Drop off was even faster. Helpful friendly staff.
MARK ZService was great!
MICHAEL LWhen I walked into the store I was confronted by a giant Charlie Kirk sign and the owner and someone else were talking about how women should have more children and no careers. If I had known this store was operated by a fascist/sexist man I would have never done business there.
Heather ADoors of the car didnt close properly, car needs maintenance and wheel allighnment
MORIS BGood customer service, clean, efficient and accommodating.
WILLIAM VThank you.
LAURIE DRepresentative was efficient and friendly. We were in and out in no time.
MICHELLE TThis location was easy to access and the people were very nice. Would definitely recommend.
Sarah SCouldn’t have gone any smoother:easier!!
CHRISTOPHER HThis location was quick and easy. The employees were nice and helpful.
Rebecca FIt is rare to experience not only quality cust. Service but the uplifting attitude and spirit of the men servicing us. You can see they truly enjoy serving and the work that they do. This location is a great representation of the best of small business in America.
KAREN CThe staff that assisted me went above and beyond to make sure I was set up properly, safe, and ready to go.
JACOB PThe pickup and singing process was simple and quick. Thanks
JON WWe dropped after hours out key in drop box easy
WILLIAM KThis location is fantastic. I have had great service from this team.
SCOTT RVery easy pickup and dropped, excellent service!
A WFantastic people at this location!
MATTHEW TThis U-Haul location is clean and cared for, and the manager who took care of me was very knowledgable, friendly and helpful and quickly got me going with my rental.
MICHAEL BThe staff at Batteries R Us was very efficient, helpful and friendly. They went above and beyond to make sure I had everything I needed and even attached the trailer for me. The entire rental experience went off smootly!
Robert EVery easy to work with. consistently provide good customer service!
JAMES NMy real issue has nothing to do with the location or the people BUT THE APP IS ABSOLUTE TRASH. I would never ever recommend picking up a vehicle outside of service hours and thru the app. The flow of the app is absolutely awful, if you need to go back to the previous page — Good luck! There’s no going back! It did not provide me with a code, to which I had to wait for customer service to provide me with one, which took a good amount of time, it was dark and I was on a time crunch. All in all once we got the code it was ok, but getting there was quite the process. Next time I’m getting a Uhaul, I’m going through the people and not the app. P.S. I am generally considered tech savvy, so this complaint is not from a lack of technology unawareness.
mariah gThe staff took the time to explain our options and were very approachable.
MATTHEW KVery friendly, helpful and quick! Best I’ve had with U-Haul.
WILLIAM PThis location was super convenient and very customer service oriented! Truck pick-up, payment and return was quick and easy. Will definitely use again!
Conrade TGuys working there were very helpful and prompt. Great truck!
THOMAS SThere were some sticks, leaves, and dirt left in the truck bed but other than that it was a great experience.
Jason SEverything was top of the line from the beginning the people in that location is friendly and knowledgeable and they are willing to help you with anything. Recommend 100%
DANIEL SWhile I forgot to take a picture of the ending mileage, I highly doubt I drove 50 miles for a 20-mile trip. I will remember in the future to ensure I am taking steps to confirm the final mileage. Otherwise my experience was fine.
SARAH HWas not given the dolly and furniture pads I requested but was still charged for them
BJORN Lno parking on site allowed in an empty parking lot??? Are you kidding?? Absolute nonsense.
ROMAN BEverything went well. I did like that I was able to drop off our trailer late Sunday evening.
RICHARD J