Customer Reviews for Battery Warehouse Reisterstown
(U-Haul Neighborhood Dealer)

884 reviews

11809 Reisterstown Rd   Reisterstown, MD 21136

(410) 833-5522

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(410) 833-5522

11809 Reisterstown Rd
Reisterstown, MD 21136

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and courteous!

Alex D. 
Rating:
5.0

Great customer service

Shawn R. 
Rating:
5.0

Very easy and fast to rent from this location. Great service as well. I've rented many times from here at Battery Warehouse in Reisterstown, Md and it's been Great!

JAMES R. 
Rating:
5.0

Very clean truck and was the best driving truck rental I ever ever rented.

JOSEPH F. 
Rating:
3.0

Customer did not leave a comment.

Alethia B. 
Rating:
5.0

Nothing, easy professional experience!

Alex D. 
Rating:
5.0

Improvements Clean the vehicle every time it is used. Vacuum the vehicle . Maintain the maintenance ( suspension) Use air freshener as well. When I receive the truck the exterior and interior was dirty. The truck smelled like animals . There was animal hair all over the interior. My daughter and I have allergies... Your company must be mindful to vacuum after the customer uses it. This is and can be a liability for your company. Then you charged me almost $30 because of the gas... Really....... Janay Taylor

JANAY T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Easy in, easy out

Page M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Not a thing.

LEE C. 
Rating:
4.0

Charles at Reisterstown facility was great. He secured our truck and trailer N very helpful thru process.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

DONNIE B. 
Rating:
5.0

I over estimated mileage allowance and billing was corrected immediately.

Luis P. 
Rating:
3.0

Customer did not leave a comment.

Wayne T. 
Rating:
5.0

No changes needed, Service manager was extremely helpful, knowledgeable and courteous. Place was clean and safe.

BENSON L. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Not possible.

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
1.0

I was charged for moving blankets and never received them. Additional fees were charged afterwards. Complete rip-off! How does a 19.99 per day truck cost me 140.00???

Rhashaunda W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Ijang N. 
Rating:
4.0

Ok this location wasnt the issue the guy there was great. Uhaul it self was the problem. I registered for a pick up truck friday morning, friday night at 830 an automated call left me a voice mail saying that i could pick up my truck at a location that was farther then i wanted to travel(it wasnt close to me). Ok so when i went to the uhaul place they didnt have any pick up so i have to take a small box truck which the only dump i could find that alloud a inclosed truck was one that was down in the city so not only did the screw up my registration but the costed me a lot of money. Between renting the truck paying for all the extra miles i had to drive just to dispose of a couch..

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
2.0

I was never told that no one would be there to help unhitch the trailer when I returned. Without jacks on these the weight to lift off the hitch is extremely heavy; too heavy for me to dead lift. Additionally there were no wheel chucks, and the trailer almost hit my truck. No I'm explained how to unhitch this style. Overall it was terrible experience

Melissa Y. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
3.0

Pickup trucks get a lot of use so I don't have high expectations that they be clean, etc. This truck served my purposes and did so just fine.

Robert B. 
Rating:
5.0

Good job Phyllis thank you so much

OTIS L. 
Rating:
5.0

Customer did not leave a comment.

MICHEL L. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

IKEEM M. 
Rating:
4.0

Customer did not leave a comment.

Josh B. 
Rating:
1.0

Customer did not leave a comment.

IKEEM M. 
Rating:
3.0

Clean and organize the store

JESSICA T. 
Rating:
5.0

Customer did not leave a comment.

Phil P. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
3.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

Customer did not leave a comment.

MARTY B. 
Rating:
4.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
5.0

Customer did not leave a comment.

JULIO F. 
Rating:
5.0

The service representative was very helpful and friendly. The truck was ready when we arrived.

LOIS T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

everything was ok , vehicle was clean and ready to go

ANDRE B. 
Rating:
3.0

The truck was filthy and smelled heavily of marijuana

Jalesha G. 
Rating:
4.0

Customer did not leave a comment.

PARIS T. 
Rating:
1.0

Dolley metal strap part was rusty. Uhaul was dirty and smelled

VANNESSA P. 
Rating:
3.0

Serviceable equipment but older.

Philip W. 
Rating:
4.0

The man I meet was customer friendly

omoladun E. 
Rating:
5.0

Very friendly helpful owner at this location. One of the best I have ever encountered.

andrew H. 
Rating:
5.0

Customer did not leave a comment.

Calvin R. 
Rating:
5.0

Customer did not leave a comment.

shayne W. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

PERRY P. 
Rating:
5.0

Customer did not leave a comment.

Randolph B. 
Rating:
2.0

Associate was not friendly at all. He was more concerned with eating his sandwich, then helping the customers.

Andre O. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Gentleman on duty - VERY professional - walke dme thru the hook up - would HIGHLY reccommend!!!!!!

stephen R. 
Rating:
5.0

Customer did not leave a comment.

debbie S. 
Rating:
5.0

Customer did not leave a comment.

Ikeem M. 
Rating:
5.0

Customer did not leave a comment.

wesley K. 
Rating:
5.0

Customer did not leave a comment.

Ikeem M. 
Rating:
4.0

All good.

Tom A. 
Rating:
3.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Keep the great customer service going

yvonne G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

SUPERB CUSTOMER SERVICE! The owner helped us so much getting back on schedule when we were rerouted from another location He bent over backwards to make sure we were all set with everything we needed for our move. SUPER CLEAN TRUCK and COVID COMPLIANT too....

Diane J. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

can't think of anything

James F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

The best experience and very kind.

Celeste H. 
Rating:
3.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

While I was a little bothered by the cost of the insurance and the per mile rate, the truck was great and the folks at Battery Warehouse could not have been more accommodating. I will certainly use them again.

clayton S. 
Rating:
5.0

Customer did not leave a comment.

Jay J. 
Rating:
5.0

This site was toooo far from my requested pickup.. this site was NOT convenient for me...

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

IKEEM M. 
Rating:
5.0

It was all pretty good, I guess the only thing I would change would be longer hours on the weekend. But it doesn't really matter because I was able to drop it off at night.

Matthew P. 
Rating:
5.0

The gentleman running this location was very friendly and accommodating. That can not be said if the center down the same street

Matthew K. 
Rating:
5.0

Nothing.

MICHAEL C. 
Rating:
5.0

Great experience. I plan to rent again in a few days.

James S. 
Rating:
5.0

The experience was great, no complaints:)

Katrice C. 
Rating:
1.0

I was charged for 2 days but only rented, used, and returned the trailer on one day. Called to get the refund and I was told that they will see what they can do. It has been a week since then. This is not the first time with an issue like this at this location.

Ferdinand C. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

IKEEM M. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
5.0

Customer did not leave a comment.

gregory S. 
Rating:
4.0

Very satisfied with the rental. Make the reservation online. Equipment was ready at the time requested, and check in was very quick and COVID safe. Likewise, checkout was quick and safe. Certainly will use this site again should I have need for a rental truck.

JAMES P. 
Rating:
5.0

It was just fine the way it was.

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
5.0

your cost per mile charges are to expensive not going to rent from you again

bernard K. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

IKEEM M. 
No reviews have been submitted for this location.

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