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ROCKNIE W
Customer Reviews for Battleborn Restoration
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are the only store in the town of Ely, Nevada, limited vehicle availability But nobody I talked to new of any problems with their service
WILLIAM CI would highly recommend this UHaul location in Ely Nevada. I can't think of anything needed to improve the experience. Thank you !! Louise
LOUISE SSam and Cole were great. I highly recommend this U-Haul in Ely, Nevada.
LOUISE SVery convenient. Didn't go inside but outside was very clean.
WANDA BSam at Battleborn Restoration went above and beyond to help us when we broke down in the middle of nowhere Nevada. We called about a car carrier and he came and towed us to his business in Ely!! His crew was awesome.
MARK WHave more trailer sizes available!
AMANDA RReally nothing, maybe lower rates.
JOSE ROur campervan was involved in a major motor vehicle crash coming into Ely. As a result, we had no transportation to get to home in Portland, OR. No rental car agencies in this town, so we had to rent a UHaul truck to drive 4 hours to nearest town that offers car rentals. Proprietor very accommodating—supplied bags to pack our items in, took extra food to Food Bank. Made sure truck was near our wrecked van so we could transfer items more easily with our (luckily non-major) injuries.
DAVID SWhen we arrived at the drop off the door was locked. We knocked and nobody came out so we were dropping the trailer in the front of the building. The mail was being delivered and someone came out. We got it dropped and returned at around 4:40 pm on Saturday.
KELLY KThe system did not tell the location about my order so it was late so I would fix your system
Sarah HI tried to use Pahrump Uhaul . Bad sevice, i rented a trailer in Ely nv and towed it to Pahrump and back.
DAVID TAAA+ , Sam at Battleborn was great to work with
WILLIAM CRented tow dolly which was hard to back up so he let me leave it and he repositioned it to fit.
LEON AGreat service.
LEON ANothing! You crew could not have been more helpful!
FRANCIS CThey were not open even though their hours said they were. He said just drop it but its tongue rests on the ground and I am a 60+ woman that needed some help. I called them twice and twice I was told they could not help me. Either their Sunday hours need updated or they need someone on call to help. I ended up flagging down a gentleman and gave him $20 for helping me. The gentleman did say I could drive around with it until after work on Monday and then return it. I felt that wasn't a great alternative, there is no location to park it at my work.
Tami CBattle Born is friendly and professional! You can tell they enjoy helping people and providing a good experience.
Daren KI think it would be beneficial to both parties if the U-Haul provider went over the instrument panel with the renter: where are high beams and dimmers, how cruise control works, etc.
GRALD HInventory did not match location. No blankets were available, would have chosen different location.
JONATHAN VThe guys here were very friendly snd helpful. You could not possibly improve on this uhaul site.
SANDRA II reserved a car transport trailer and was then notified at the last minute my reservation was given away to someone else. Nobody checked with me before hand they just assumed I didn’t need the car transport. But I reserved that instead of a dolly for a reason and you guys almost screwed me by doing that. And if that is the U-Haul way first come first serve you have permanently lost a valuable customer
Trystan MAwesome experience!!!! Super friendly and helpful.
David GVery good !!
gary fThe rental truck was not available on the day I needed it. My car broke down in Ely. I needed a truck with a trailer and they only had a tow dolly. Upon hooking up my car to the dolly with webbing straps they looked a little frayed and worn but they seemed to tighten ok. Driving through Las Vegas it was ok. Coming in to Phoenix there was a lot of traffic and at one point was forced to hit the brakes hard which caused my car to lurch forward and jumped the wheel slots and slide on to the tow bar. It was very stuck. When I called U-Haul even though I had purchased insurance the website wanted to charge me $300 for them to assist. I was able to get it off the dolly with much creative use of tools. But I was very disappointed in U-Haul for not helping me with the problem. I reported the issue with the straps when I turned in the U-Haul but seemed not to have a mechanism to resolve the problem with the straps.
victor rNothing..great experience Thank you T.tucker
Tom TVery helpful and nice staff.
Jennifer MPoor service
Bryant GThe team at origin in Ely NV and the team at destination in Phoenix AZ were both great!
richard vBattleborn was so helpful. Great guys
Allan BaLL WAS GOOD, BUT i COULD NOT GET DOME LIGHT IN CAB TO SHUT OFF. Called Roadside Assistance and lady worked with me to finally get light to turn off(and stay off). We spent at least 10 minutes on the phone trying several options. We could get light off, but when I got out of vehicle the light came on and stayed on. Finally got it to stay off. She was pleasant and tenacious.
Bob BMost awesome uhaul experience ever. Fast, accurate and available!
Jake HThe uhaul app was not working. These kinds folks took care of the return for me.
Jon ZWe drop/rent with Battleborn any time use in our home town. Always helpful and friendly.
Shawna WIt's a small town, and there Was nobody present at time of dropping off. Which is ok. I live here too. Cool over the phone though. I have no complaints
Christopher KGreat service, easy drop off process
Mirelle SSam Derbridge was great!
Jerry SEquipment was just dropped off, we did not need any personnel to help us.
Andrea PGreat transaction as usual from this Uhaul dealer, quick, friendly, professional.
Jake HCheck records before charging money that isn't due
stephen bThe right tire looked properly inflated, but once we loaded it it had less then 20 lbs of air pressure. We almost blew it on our first leg but fortunately caught it and inflated it properly. Also had a radial on one side and a bias ply on the other.
Michael SGreat service
ROBERT ABest crew ever at this location, fast, friendly and available.
Jake HIt was difficult to upload my license forms. It was also difficult to access my return information. So the entry and exit processes took more of my time than should be expected.
Robert PVery friendly and professional service. Good quality equipment.
robert dNo one was available but we dropped the keys in a drop box at noon time.
Lloyd RI received a late return email. When in fact the equipment was returned on time. In addition the person said I was good to go then found out after the late return email I was charged for 6 miles over my miles. When in fact I returned the equipment with more gas than required. At the price of gas I feel ripped off and disrespected. My wife and I had to clean the entire cad since it smelled bad and was filthy.
george dAll good people
Edward FFriendly, helpful and efficient.
alan v