Customer Reviews for Baxters One Stop Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Baxters One Stop Automotive

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James M. on

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Customer service was best here out of other 3 locations.

Deb D. on

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I'm not sure, everything was fine, no problems.

William W. on

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Location was very accommodating allowing me to pick-up my one-way trailer rental on a Sunday via cell phone confirmation and dispatch when they are normally closed. Only issue is U-Haul equipment related. The 6’x12’ trailer was perfect for ur one way rental needs, but the trailer’s tongue weight is too heavy for most normal customers to lift onto a hitch ball. I returned home to get a floor jack in order to hitch my trailer. U-Haul should consider at least having portable wheeled simple leverage style trailer tongue lifters available to customers to enable true self service without issue.

marsha w. on

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Make sure that there are ramps and a dolly are included with all trucks , thank you

DOUGLAS M. on

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Customer did not leave a comment.

Mike S. on

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Clean the truck and tune it so it’s not so loud.

Roger S. on

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Customer did not leave a comment.

Bob L. on

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Drop off was quick, easy, and efficient. No problems, and I was charged as stated in the contract for the extra days. No surprises! Overall a good experience.

Kimberly B. on

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Process was seamless-only problem was lights were not working for tachometer and speedometer so you could not see how fast you were going once it got dark, so I would recommend trying to check that out before starting your trip.

Paul B. on

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The actual rental was smooth, fast. My only complaint is the online reservation system. I had to change my pick up date and it was tedious. Also, shouldn't advertise equipment that isn't available. Reserved a 17', got a 15', which was fine, but shouldn't be able to reserve since so few 17' are available. The folks at Baxters were great, highly recommend!

chana o. on

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Develop customer ser

Kathy L. on

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Jess was so helpful and understanding. "If" needed again I will go to them.

James S. on

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Thomas S. on

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They could have cleaned out all of the garbage or had previous renter do it!

david j. on

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ann k. on

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Charles S. on

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Bryan T. on

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RUSS D. on

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I have used U Haul for many years in both Canada and the US. This location required me to give a backup name and phone number 'in case the trailer is not returned'. I have never had to supply such information before. I was told they couldn't rent the trailer to me without it. I found this to be distrustful and insulting. I will not use this location again and would steer anyone away from using this location.

Mary Beth p. on

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Great Experience!

Ricky K. on

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Reserved the 26’ truck and received a confirmation email stating that the truck was “reserved” and “guaranteed” for pickup. It wasn’t until after I paid that I found out that they had changed it to the 15’ truck. Because I did not have the right size truck, I was not able to move all of my belongings and had to pay for another month of storage as well as having to pay another crew to make a second trip the following weekend. This was not the fault of the location where I picked up the truck as it was changed within the system

Rod D. on

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Jessica was very helpful, everything went real smooth.

MARK S. on

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stephen h. on

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no one to help hitch up the trailer. no trailer jack. trailer is to tounge heavy for one person.

Kevin C. on

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Joseph I. on

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The experience was seamless. The service was great.

John D. on

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Trailer was ready, just a very busy office with a lot going on but no complaints, really good experience.

Jaylene W. on

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I couldn’t get the size truck I wanted but they gave us a smaller size with a trailer attached. I was very happy they were able to accommodate by adding the trailer but I would’ve liked the bigger truck better.

Jaimebeth M. on

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John C. on

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Arnold A. on

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Not a thing

mike w. on

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Dustin M. on

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Jill H. on

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Bill S. on

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Offer MORE trucks in this area, including VANS..!!

Michael S. on

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Julie P. on

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Lynne M. on

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We dropped off after hours.

Troy G. on

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Everything was just as I expected it to be.

beverly f. on

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Kevin F. on

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Cynthia M. on

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. on

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Wayne L. on

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Very very helpful

Robert M. on

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BUCKY O. on

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great to deal with

JC P. on

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Ken F. on

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JOSEPH M. on

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RIGHT rear tire was bald, they didnt care

kenneth c. on

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I found the fee very expensive compared to using the same size truck 1 1/2 yrs ago.