Why was my bill for one amount but , taken out my account a different amountDarcie S.
Moving Truck Rental in Massena, NY at Baxters One Stop Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Massena, NY 13662
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Location refused to check or adjust tire pressure. Inside floor muddy. Lots of play in tung brake â€œ would jerk and clunk at tack offâ€AARON JAMES C.
Make sure to check in vehicle when returned. Got a call after I returned truck at noon was suppose to be back by 2 got a call at 5 looking for the truckMichael M.
Really good customer service.Jason S.
Include upto 20 miles with the chargeJoshua R.
I had no one explain the pickup process to me.Janette W.
The lock on the lock box was key pick up was very difficult to open.Amanda T.
Uhaul did not send me the code to open the lock box and when I called customer service, they put me on hold for 45 minutes!Sanjay S.
I was suppose to pick up in Canton. Day before location was changed. I was not happy, the location causes 1 1/2 extra driving time & higher rate. I called the 1800 number for a credit. The lady told me some guy would call me back but never did. I will dispute partial credit my credit card company. It was not thisxlocation it was uhaulAlfred F.
I felt bad for this receiving facility because of the substandard equipment that I had to turn in but the woman who helped me both times was very understanding and helpful. I don't believe that Baxter'sOne Stop Automotive should have to suffer a bad review because of the garbage equipment from your North Carolina facilities,Christopher G.
Truck Cab was pretty dirty, I took it as was because of time commitments hosed off road dirt and cleaned out the interior myself.Paul A.
No need for improvement. Everything was great and the transaction went smoothly.Cheri F.
The U-Haul truck was not ready or even there when I was scheduled to pick up . The lady working at the location was super rude, and she clearly let us know that that this was not her only job!!! So after waiting around for 3 1/2 hours after driving for 7 hours we finally got our truck . Never apologized for the wait or inconvenience horrible service!!! Go anywhere but this place !!!!!!!!!!!!!Joshua G.
The truck is listed as a 20' truck but the cargo area is only 17'. In the future I will not be renting trucks from uhaul due to this discrepancy that was not clearly shown. The location and staff were excellent.Eric A.
Very easy drop off. No issues at all.Terrence P.
Trailers are heavy, could use adjustable jack standRichard S.
Very good place to get a uhaul.. only down gall is a reserved the truck hes ahead picked it up st the time of pick up.. had to clean the snow off the truck and it let it warm up befor I could leave.... simple suggestion .. strat clean and have the vehicle running befor ur customer shows up... also charged me 7 dollars for a dolly I didnt rent or need.. other then that. Truck was full of screws rolling around the deck of the box .. so clean the trucks befor rentalNicole M.
I was charged for 253 miles, only went 223, wasn't refunded the difference, but was charged for fuel.. The receipt said half a tank, it was below that, I returned it as found.. Next time I will use another option if available..Josh L.
UHaul changed the TIME, SIZE of truck, AND LOCATION for the pickup for my order. It affected my plans and scheduling and added unnecessary anxiety on top of all the stress of moving. With seemingly such a large inventory and wide network of affiliated dealers, you would think UHaul would be able to honor a reservation -- otherwise, what is the point of making it?!?! Very disrespectful of client needs. This is the second time this has happened to me and it has happened to dozens of my friends and family. I will never use UHaul again, I will rent my trucks from anywhere else.Peter R.
Wish I was told that I could rent the truck for the week and not pay the very high rate of .99 cents per mile. The daily rate would have been $60 a day but tI Would have saved me hundreds of dollars.michael G.
Had to wait 4 hours due to Uhaul server went down nationwide.bruce F.
Customer service was best here out of other 3 locations.James M.
I'm not sure, everything was fine, no problems.Deb D.
Location was very accommodating allowing me to pick-up my one-way trailer rental on a Sunday via cell phone confirmation and dispatch when they are normally closed. Only issue is U-Haul equipment related. The 6'x12' trailer was perfect for ur one way rental needs, but the trailer's tongue weight is too heavy for most normal customers to lift onto a hitch ball. I returned home to get a floor jack in order to hitch my trailer. U-Haul should consider at least having portable wheeled simple leverage style trailer tongue lifters available to customers to enable true self service without issue.William W.
Make sure that there are ramps and a dolly are included with all trucks , thank youmarsha W.