we really didnt interact w/ them, we dropped off the hauler on a Sunday, they were not open but their facility left plenty of room for us to maneuver and drop safely.
BRYAN S
Customer Reviews for Baxters One Stop Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was returned on the weekend, so I didn't have contact with anyone, however, the return area should be in better condition, and better organized. Paving the parking lot would help a great deal.
Michael VThis place owed me a refund for using cash when I rented the trailer and when I dropped it off at this location they didn't carry cash so now I have to wait for a check for 60 bucks if it even comes
FRANK BI had to pick up here because the location I was supposed to pick refused to answer phone or open door even though he states to U-Haul he is open on Saturday. Crossroads in Moira NY. Worst experience ever there. It’s insanely dirty there and there’s animal feces everywhere . And they are not open the hours they state to U-Haul they are.
JULIE MThe woman here was caught and charged with embezzling funds, I don't think uhaul should work with them.
Mary CThere was a 20' UHaul truck parked behind the truck I rented so I couldn't get out. No way to reach the owner of the UHaul location. After 1 1/2 hours on the phone with various UHaul representatives we were finally able to solve the situation because I found the key to the truck, that was in the way, in the drop box. The UHaul rep I was on the phone with said if I felt comfortable moving the large truck that I could, so that's what I ended up doing. Extremely frustrating situation that held up the move of my 88 year old father by 2 hours! There should be an emergency number to call the owner of the location or there should be designated parking for the vehicles for rent to help keep this from happening to someone else. The UHaul rep on the phone was very willing to work with me!
CATHERINE MIt could be a little cleaner but it did fine
GAYLORD WPeople very friendly and accommodating on both ends
MARK ATaking to long to return my money
CHRISTIE FDrop off was seamless. Everything went just as planned. thank you
JOHN DThe driveway/parking was TERRIBLE. Potholes and muddy everywhere. Building was gross. Struggled to get the lockbox open. Only good thing was the location
Mikayla DI only chose no in regards to personnel because it was after hours and it wouldn't let me submit NA
Roy GOne of those plug in charger items for phone charging, in the 12volt opening. Other than that, it was awesome! Thank you soooo much! This first time U-Haul renter was very pleased!!
Toni ONothing, service was top notch
Nikita EThe lady there is the most rudest person I’ve ever met I would never use them again the u-haul truck was so dirty and disgusting totally unacceptable.
Michael CFront desk assistant was very helpful in helping me make my reservation and rescheduling for the UHaul truck. I never had a problem getting a hold of them on the phone.
Eugene GThe customer service representative at this location what amazing and actually knows how important customer service is
Christine Mmade drop off very easy and fast no wasted time very pleased
Carson WAs I said above. Baxter's staff when above and beyond to receive the returned trailer (disconnecting for me). Thanks so much!
Katie BI just wish you had not charged me three days rental for a one day trip.
Michael CExtremely professional and helpful. Excellent experience.
Eva BVery unpleasant experience
Arthur KI should've got a discount for the battery dying and delaying our drop time they charged me full amount . Three times had to get a boost
Joanne KThe parking area was crowded with trucks and equipment, but otherwise was fine.
Rob FBaxters is always there when you need something, very friendly service as always, this is how all businesses should be
Lyle CCouldn't help with any of the problems and still charged me $400+ without even telling me..
Josh LBaxter’s rental service was awesome and VERY easy to rent. The online method is no where near as easy as in person.
Ronald RDorothy was extremely courteous and helpful
Timothy CMore parking spaces (larger), paved driveway (soaked shoes from rain water filling numerous potholes, better lighting, key drop box better secured instead of a twig as a lock.
WILLIAMJ SThey charged me 38 after i put in gas
Windy DWe ran out of gas 1000 yards from the rental place. In the middle of the intersection on our way to gas station because the gas tank was on E. Not happy. Uhaul did take care of issue but it should never have happened.
DEBORAHMARIE MQuick and easy…. In and out.
William BBOX OF THE TRUCK INSIDE HAD A VERY BAD SMELL. WINDSHIELD WASHER WAS NOT WORKING.
Dell TThe vehicle I wanted was not available and it was not available for the length of time I needed the center also had on the forms it had a full tank of fuel and it did not the attendant ignored when I said it only had 3/4 of a tank so I had to pay for more gas then I should have. They are abusing the fact they are the only store with your service near by
Jonathan SBaxter’s was great. My only complaint is Uhaul guarantees certain equipment but then cannot fulfill its promise. If you guarantee a certain size truck, then that should be available. People are counting on the equipment they rent, not something else. I would struggle to trust Uhaul again.
Kim BI was expecting a rebate on my bill as the rate quoted was for a 5 day one way rate but we were only gone for three days (I assume weekends do not count)
Michael CI DID NOT HAVE AN ISSUE WITH THE LOCATION, I HAD AN ISSUE WITH THE UHAUL APP. IT COULD NOT READ MY GPS LOCATION, IT STATED I WAS NOT THERE. WHEN I CALLED THE FIRST PERSON, WE WERE DISCONNECTED AFTER WAITING FOR AT LEAST 10 MINUTES FOR SOMEONE TO ANSWER. THE SECOND PERSON WAS HELPFUL AND WE COULD GET THROUGH THE PROCESS, BUT IT TOOK 45 MINUTES. I WAS EXTREMELY FRUSTRATED AND ANNOYED WITH THE APP. IT WAS A BIT RIDICULOUS. I DO NOT THINK I WILL USE A UHAUL AGAIN.
Holly SThe online check-in was a disaster and I will find another rental provider next time.
Laura FExcellent customer service. Very friendly and helpful.
ralph TStaff was very friendly and extremely helpful.
Aaron DNo one there so made it harder to drop off but got it done anyways
Gene GThere was mud spray on the back wall when we opened the truck box. After use we tried to remove that crusted mud. Not perfect but better than what it was when I picked it up. Other than that the truck worked great! Thanks to UHAUL customer support for helping me thru the pick up process. The return process was much easier.
Ronald RI haven't received a receipt
Aniatariio Gbe open on the weekend
Laura E