Customer Reviews for Baxters One Stop Automotive
(U-Haul Neighborhood Dealer)

152 reviews

347 E Orvis St   Massena, NY 13662

(315) 842-4256

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(315) 842-4256

347 E Orvis St
Massena, NY 13662

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

Frederick E. 
Rating:
4.0

be open on the weekend

Laura E. 
Rating:
5.0

Customer did not leave a comment.

paul E. 
Rating:
5.0

Customer did not leave a comment.

Jeremias S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
1.0

When I went to pick up the uhaul the website was not working. I tried contacting the 1-800 number twice only to be put on hold the moment I got to speak to a person. I finally got ahold of someone and when I received the code to open the key lock it wouldn't open. It took half an hour for someone at the location to arrive. In my phone calls with multiple uhaul employees I felt I was being talked down to and treated very poorly. The uhaul had a crack in the windshield and had dead bugs in the trailer. Will not be using this service ever again.

Amy B. 
Rating:
3.0

We drove through a rain storm and arrived home to find all our contents including a very expensive mattress set soaked. Had the same issue on a previous rental ..... Not happy.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

The gas level was more than a quarter lower than they put on the recipe for.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Joan F. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Excellent customer service, would definitely recommend them to who ever needs to rent a uhaul to move.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Why was my bill for one amount but , taken out my account a different amount

Darcie S. 
Rating:
1.0

Customer did not leave a comment.

KIMBERLYDODSON T. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Customer did not leave a comment.

Helen J. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

Location refused to check or adjust tire pressure. Inside floor muddy. Lots of play in tung brake “ would jerk and clunk at tack off”

AARON JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Make sure to check in vehicle when returned. Got a call after I returned truck at noon was suppose to be back by 2 got a call at 5 looking for the truck

Michael M. 
Rating:
5.0

Really good customer service.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Aneysis N. 
Rating:
5.0

Customer did not leave a comment.

corey D. 
Rating:
3.0

Include upto 20 miles with the charge

Joshua R. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Catherine A T. 
Rating:
4.0

Customer did not leave a comment.

Kieler L. 
Rating:
1.0

I had no one explain the pickup process to me.

Janette W. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
3.0

The lock on the lock box was key pick up was very difficult to open.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Lynn F. 
Rating:
3.0

Customer did not leave a comment.

Patricia H. 
Rating:
2.0

Uhaul did not send me the code to open the lock box and when I called customer service, they put me on hold for 45 minutes!

Sanjay S. 
Rating:
5.0

I was suppose to pick up in Canton. Day before location was changed. I was not happy, the location causes 1 1/2 extra driving time & higher rate. I called the 1800 number for a credit. The lady told me some guy would call me back but never did. I will dispute partial credit my credit card company. It was not thisxlocation it was uhaul

Alfred F. 
Rating:
3.0

I felt bad for this receiving facility because of the substandard equipment that I had to turn in but the woman who helped me both times was very understanding and helpful. I don't believe that Baxter'sOne Stop Automotive should have to suffer a bad review because of the garbage equipment from your North Carolina facilities,

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Volmar V. 
Rating:
4.0

Truck Cab was pretty dirty, I took it as was because of time commitments hosed off road dirt and cleaned out the interior myself.

Paul A. 
Rating:
5.0

No need for improvement. Everything was great and the transaction went smoothly.

Cheri F. 
Rating:
5.0

Customer did not leave a comment.

Ricky T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

paul E. 
Rating:
1.0

The U-Haul truck was not ready or even there when I was scheduled to pick up . The lady working at the location was super rude, and she clearly let us know that that this was not her only job!!! So after waiting around for 3 1/2 hours after driving for 7 hours we finally got our truck . Never apologized for the wait or inconvenience horrible service!!! Go anywhere but this place !!!!!!!!!!!!!

Joshua G. 
Rating:
4.0

Customer did not leave a comment.

Marguerite C. 
Rating:
5.0

Customer did not leave a comment.

Xiao L. 
Rating:
4.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

The truck is listed as a 20' truck but the cargo area is only 17'. In the future I will not be renting trucks from uhaul due to this discrepancy that was not clearly shown. The location and staff were excellent.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Very easy drop off. No issues at all.

Terrence P. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Ron M. 
Rating:
4.0

Trailers are heavy, could use adjustable jack stand

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Austin P. 
Rating:
5.0

Customer did not leave a comment.

Bernard L. 
Rating:
3.0

Very good place to get a uhaul.. only down gall is a reserved the truck hes ahead picked it up st the time of pick up.. had to clean the snow off the truck and it let it warm up befor I could leave.... simple suggestion .. strat clean and have the vehicle running befor ur customer shows up... also charged me 7 dollars for a dolly I didnt rent or need.. other then that. Truck was full of screws rolling around the deck of the box .. so clean the trucks befor rental

Nicole M. 
Rating:
4.0

Customer did not leave a comment.

Zowie A. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
3.0

I was charged for 253 miles, only went 223, wasn't refunded the difference, but was charged for fuel.. The receipt said half a tank, it was below that, I returned it as found.. Next time I will use another option if available..

Josh L. 
Rating:
3.0

UHaul changed the TIME, SIZE of truck, AND LOCATION for the pickup for my order. It affected my plans and scheduling and added unnecessary anxiety on top of all the stress of moving. With seemingly such a large inventory and wide network of affiliated dealers, you would think UHaul would be able to honor a reservation -- otherwise, what is the point of making it?!?! Very disrespectful of client needs. This is the second time this has happened to me and it has happened to dozens of my friends and family. I will never use UHaul again, I will rent my trucks from anywhere else.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Michala W. 
Rating:
3.0

Wish I was told that I could rent the truck for the week and not pay the very high rate of .99 cents per mile. The daily rate would have been $60 a day but tI Would have saved me hundreds of dollars.

michael G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Had to wait 4 hours due to Uhaul server went down nationwide.

bruce F. 
Rating:
2.0

Customer service was best here out of other 3 locations.

James M. 
Rating:
4.0

I'm not sure, everything was fine, no problems.

Deb D. 
Rating:
4.0

Location was very accommodating allowing me to pick-up my one-way trailer rental on a Sunday via cell phone confirmation and dispatch when they are normally closed. Only issue is U-Haul equipment related. The 6'x12' trailer was perfect for ur one way rental needs, but the trailer's tongue weight is too heavy for most normal customers to lift onto a hitch ball. I returned home to get a floor jack in order to hitch my trailer. U-Haul should consider at least having portable wheeled simple leverage style trailer tongue lifters available to customers to enable true self service without issue.

William W. 
Rating:
5.0

Make sure that there are ramps and a dolly are included with all trucks , thank you

marsha W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Clean the truck and tune it so it's not so loud.

Mike S. 
Rating:
3.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Drop off was quick, easy, and efficient. No problems, and I was charged as stated in the contract for the extra days. No surprises! Overall a good experience.

Bob L. 
Rating:
4.0

Process was seamless-only problem was lights were not working for tachometer and speedometer so you could not see how fast you were going once it got dark, so I would recommend trying to check that out before starting your trip.

Kimberly B. 
Rating:
5.0

The actual rental was smooth, fast. My only complaint is the online reservation system. I had to change my pick up date and it was tedious. Also, shouldn't advertise equipment that isn't available. Reserved a 17', got a 15', which was fine, but shouldn't be able to reserve since so few 17' are available. The folks at Baxters were great, highly recommend!

Paul B. 
Rating:
2.0

Develop customer ser

chana O. 
Rating:
5.0

Jess was so helpful and understanding. "If" needed again I will go to them.

Kathy L. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
3.0

They could have cleaned out all of the garbage or had previous renter do it!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Customer did not leave a comment.

ann K. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
2.0

I have used U Haul for many years in both Canada and the US. This location required me to give a backup name and phone number 'in case the trailer is not returned'. I have never had to supply such information before. I was told they couldn't rent the trailer to me without it. I found this to be distrustful and insulting. I will not use this location again and would steer anyone away from using this location.

RUSS D. 
Rating:
5.0

Great Experience!

Mary Beth P. 
Rating:
3.0

Reserved the 26' truck and received a confirmation email stating that the truck was “reserved” and “guaranteed” for pickup. It wasn't until after I paid that I found out that they had changed it to the 15' truck. Because I did not have the right size truck, I was not able to move all of my belongings and had to pay for another month of storage as well as having to pay another crew to make a second trip the following weekend. This was not the fault of the location where I picked up the truck as it was changed within the system

Ricky K. 
Rating:
5.0

Jessica was very helpful, everything went real smooth.

Rod D. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

no one to help hitch up the trailer. no trailer jack. trailer is to tounge heavy for one person.

stephen H. 
No reviews have been submitted for this location.

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