Customer Reviews for Bay City Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bay City Garage

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norton T.
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Customer did not leave a comment.

CRAIG W.
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PHILIPC R.
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This location was closed when I arrived, the 800 number was useless and the on-line was not much better.

ANDREW L.
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Staff is awesome!

jasmine B.
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Uhaul company is great. However there were many issues with the Bay City Garage site. They didn't check in our Uhaul when we returns it, tried to overcharge us almost $200.00 and was very unprofessional when questioned about their poor service. The site could benefit from customer service training and proper Uhaul program expectations.

Mary C.
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Customer did not leave a comment.

sandi L.
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The people here were quite helpful and made us feel at home after a week on the road. The location is really convenient. We've returned vehicles here before and would be happy to again.

Richard C.
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Very easy and very quick.

David F.
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Update hours of operation online, covid appears to have caused change in hours?

GERALD F.
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Customer did not leave a comment.

Joseph W.
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Drop off was easy, service was excellent.

James S.
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Eric F.
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Reserve the truck online. Makes rental easier.

Joi M.
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GERALD F.
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Philip K.
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RANDY M.
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Renee L.
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They are friendly but apparently disorganized. Two days after I dropped off the vehicle, I received a call from U-haul asking where the truck was. Would recommend only because they are the only option.

Mark F.
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Andrea L.
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It is great to be able to return a trailer right here in town. Will use again.

Laurie S.
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Anna H.
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Joe S.
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DARRELL K.
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karen W.
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Happy just to have a UHaul in Eastport, ME. Facilities here are generally not as nice as we are used to in a busy metropolitan area like Greenville, SC. They do the best they can.

DARRELL K.
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Very convenient and friendly personnel.

Will B.
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Al R.
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Ray R.
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Couldn't ask for the pick up location to do a better job. The truck was ready on time, completely clean, and ready in every way. Talking to these folks ahead of time made the experience flawless.

meg K.
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We had a challenging time trying to figure out the online return with photo attachment, we weren't able to figure that out. We did take pictures of everything as requested, but we couldn't figure out how to attach, or even where the place was to do it, online. So we just returned the paper contract with written info. Meg Keay

Dana B.
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Andrea L.
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This location is the only garage/filling station in a very small town, but it is very convenient and the owner runs an organized and efficient. Good Experience

PAMELA K.
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KAREN W.
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DAVID S.
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JOHN C.
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Lisa S.
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PAUL D.
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Stephan K.
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Very Professional, Friendly and Courteous!

Natalie A.
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The trailer was not clean. Otherwise the service war above average.

ROBERT G.
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They were great very helpful.

Stephan K.
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No improvement needed, very nice and professional!

judith P.
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We appreciated the help and ease of returning the truck. The personnel was friendly and very helpful. Our first time using a uhaul truck was successful. Thank you!

Allen D.
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The truck was clean and the cargo area well taken care of however, at close to 100,000 miles the truck was tired , with slack steering, weak brakes, and poor performance ... a candidate for either rebuild or retire ...

Andrea L.
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KARINA B.
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Gerald F.
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AVERIL J.
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It was Thanksgiving Day so nobody was there.

ANDREA L.
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Truck was clean and ready when I arrived - worked well for my move. Thanks!

Shannon A.
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Prompt and courteous service. If I ever need to rent a truck again, will use this business to do it.

teri H.
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Location was prefect for us.

PAUL G.
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Could not ask for better service, Thank you C, and the rest of the staff at Bay City Mobile!

HIlda L.
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Customer did not leave a comment.

CRAIG W.
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CRAIG W.
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rosalie S.
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Rosalie S.
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It would have been nice to pick up a rental unit at my local store instead of driving 45 miles to get the truck

Jimmy D.
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Nothing. Keep up the good work!

LINDA S.
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Customer did not leave a comment.

LINDA H.
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Just want to say working with the local manager, Colleen, was great. She was very helpful and accommodating. I really appreciated how easy she was to work with.

BONNIE G.
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Customer did not leave a comment.

Laurie G.
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Excellent service.

DAVID K.
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Service was great, the owner of Bay City Garage worked with me personaly and the servic3e was outstanding.

Rudy S.
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The least of it was that the vehicle was delivered with the radio missing, and this was not even noted on the rental contract. This facility was entirely inefficient and unhelpful, and for the 2nd time in 2 weeks we were anxious and frustrated. The only reason we returned is that the next nearest is an additional 20 miles away from our location. We would NOT recommend Bay City to anyone!

RUDY S.
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the truck was 1/4 tank below listed fuel, the rear door was frozen shut on pickup, and required a neighbors tools at our site, meaning that the unit had not been inspected prior to delivery. Less than 1 hr into our trip, an oil warning light went off, requiring a stop at a service station enroute for diagnosis, fortunately no repair needed, but still troubling for harried movers. Facility is primitive, had bare bones internet access and could not produce a paper receipt at pickup. would recommend only because of location.

LORENZ S.
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LORENZ S.
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RICHARD H.
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Issues during rental where due to last minute changes in equipment needs. The problem was that the only one who could rent the trailer at this location was out of the office. The phone rep was very courteous and helpful. Eventually, the rental was completed. Due to the persistence of your phone personnel, the trip continued on schedule.

RUSSELL F.
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Customer did not leave a comment.

Paul H.
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Paul H.
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Andrea M.
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CHUCK A.
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GIL S.
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KEN R.
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Andrea M.
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Kenneth R.
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ROBERT B.
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Bay City did a wonderful job. Great service!

DARRELL K.
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Was closed when I returned trailer, left contract in lock box which was my only copy of contract, should be extra copy for personal records.

SALLY S.
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Customer did not leave a comment.

PAUL G.
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The people at Bay City Garage in Eastport Maine were helpful and courteous. They knew their equipment well and made sure we had a safe and reliable setup. Thanks for everything Bay City Garage!

ROY L.
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Customer did not leave a comment.

ROY L.
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RUSSELL T.
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The service and equipment was great

DANIEL B.
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The Eastport location was fine,but the Calais location would've been a whole lot cheaper.

JIM L.
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SHAWN G.
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DAVID K.
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RAYMOND C.
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DAVID W.
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they were very very helpfull, that makes good business

WILLIAM A.
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Joseph C.
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Excellent service. Very helpful. Thanks!

BRIAN S.
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dan C.
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leave tank full

EILEEN R.
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Frank M.
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MACKENZIE L.
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Raymond C.
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JOHN C.
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Free coffee?

JIM L.
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THIS LADY WAS VERY CONSIDERATE. she needs no improvement

No reviews have been submitted for this location.

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