Customer Reviews for Bay Storage JV

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bay Storage JV

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mary C. on

Rating:

Customer did not leave a comment.

LISA P. on

Rating:

Customer did not leave a comment.

Laura A. on

Rating:

Customers service was awful. Arrived at facility 545. Close at 6pm. Contact earlier and informed them stuck in traffic. Doors was locked but sign said open.someone sitting at back desk and ignored me.Had to cancel initial move and reschedule next day.

michael C. on

Rating:

Customer did not leave a comment.

Matthew M. on

Rating:

Pick up an drop off in a area closer.

Summer B. on

Rating:

Guy didn’t go over anything with us. He took our payment and then pulled up the truck handed us the keys and went back inside. We had an attached trailer as well. He didn’t even ask if we had any questions or. Or if they had any damage ahead of time.

CATHI L. on

Rating:

Customer did not leave a comment.

VALERIE V. on

Rating:

Excellent service from Bay Storage!!

Donald U. on

Rating:

Customer did not leave a comment.

DOROTHY B. on

Rating:

Thomas was the agent that helped me he was AWESOME.! He was professional. explained everything and was friendly. Thank you Thomas! Dorothy Black

KATHLEEN M. on

Rating:

Thank you for the opportunity to say thank you to U Haul and the local company, Bay Storage, for the fine service. Bay Storage gave me excellent service and were very professional. The truck was ready and waiting for me, the paperwork process went fast, with explaination on pick up and drop off of charges and expectations. Thank you again. Kathleen MacGugan

Catherine P. on

Rating:

Really nice and helpful staff. They connected and disconnected the trailer for me.

kay M. on

Rating:

It wasn't clear about your hours on Saturday. Other than that, it was very good.

Ralph M. on

Rating:

I’ve many times already recommended Bay Storage in Olympia, WA to others. They’re friendly and professional service is always appreciated and always go there first.

Donna B. on

Rating:

Great customer service and having the convenience of renting the truck from the storage company was excellent! The truck drove well and was easy to drive.

JIM R. on

Rating:

Customer did not leave a comment.

Mike H. on

Rating:

Customer did not leave a comment.

LAEL A. on

Rating:

Customer did not leave a comment.

Leo H. on

Rating:

Everything went well in this whole rental I have no complaints!

Dan R. on

Rating:

Customer did not leave a comment.

Hilde W. on

Rating:

Hi, Everything went very well here too. The new truck drove very well and the attendant here was very friendly and helpful No problems during our entire experience with UHaul. You have really improved your trucks and your service. We have used UHaul for over 40 years. We will continue to use you because of your honest and excellent service. Thank you

BRETT C. on

Rating:

Tell the customer THAT THEY WON'T GET THEIR CASH DEPOSIT BACK AT THIS LOCATION!!! Now I'm STILL WAITING for my check, which I really need, because moving is expensive!!!

SUSAN L. on

Rating:

Customer did not leave a comment.

CAROL P. on

Rating:

Very easy to rent and return.

MANNY U. on

Rating:

Awesome experience with the person who assisted me at the front desk. Compliments to his excellent customer service!

Robert L. on

Rating:

I have rented from Luke at bay storage a few times and he is amazing! He's always super efficient and friendly. I have a Uhaul that is a mile closer, but it's just easier to work with Luke.

Bruce G. on

Rating:

First, with over a week reservation ot was down to the last day and me calling around to find which Olympia, WA. Location I was supposed to pick up at. Website was very cumbersome. The exterior of the rig was very dirty... I in fact washed it before we headed out for the move. Found there was a roof leak getting some boxes and clothing wet. The leak had apparently been worked on with silicone but, that didn’t last...once discovered I could see daylight through the roof.

Tammie K. on

Rating:

Taken care of by the team at Bay storage with U-Haul for our truck rental. Thanks Luke and Ben!

Jerry E. on

Rating:

Customer did not leave a comment.

Jerry E. on

Rating:

all great

Lisa D. on

Rating:

Customer did not leave a comment.

KARLA S. on

Rating:

Thank you

KRISTA K. on

Rating:

I had a heated unit. Was well worth it because all of my stuff stayed warm and dry, no damage. The staff are wonderful and always very helpful!

PATRICK F. on

Rating:

very nice place

JERRY E. on

Rating:

all was good

Edgar M. on

Rating:

Customer did not leave a comment.

GEORGE B. on

Rating:

Very satisfied