Customer Reviews for Bay Storage JV
(U-Haul Neighborhood Dealer)

607 reviews

510 Madrona Beach Rd NW   Olympia, WA 98502

(360) 867-0541

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(360) 867-0541

510 Madrona Beach Rd NW
Olympia, WA 98502

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff members at this location were very friendly and helpful. They provided excellent customer service!

Mark J. 
Rating:
2.0

Clean cab interior Change oil Too off gas tank (I had a little less than a half tank when I picked it up) Had to have the manager on duty finish the pick-up paperwork as the remote agent was unresponsive.

JOSEPH P. 
Rating:
5.0

Site manager Thomas was great from start to finish of my lease, will be back next summer.

MARK F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERENA C. 
Rating:
5.0

Great service

CHARLES V. 
Rating:
5.0

Best service and it was so fast and just a great place in and out service and everything was clean and ready to go

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

This was one of the most positive experience I had in U-haule. The teammate that helped us with the reservation was extremely professional and helpful. He treated us with respect and understanding of our need. We were able to do our chores and save money and time. Thank you.

KIDUS L. 
Rating:
5.0

Customer did not leave a comment.

Roger Y. 
Rating:
5.0

Customer did not leave a comment.

Lily M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M. 
Rating:
5.0

My only complaint is that when I searched for the reservation it gave me another location. So when I got the confirmation of my order it was for Corrpac Packaging & Fulfillment Hunter Distributing. So it was QUITE frustrating to show up there only to find out that they don't have a van and don't cary vans. Why was I never contacted about the change in venue? Why would your website give me those options when this place didn't have a van? Thankfully Bay Storage was not far away and they were quite helpful.

Mark M. 
Rating:
5.0

good customer service, friendly and professional

MARY J. 
Rating:
3.0

Don't rush me and call about how customer showed up early and there mad cause drop off was 10am and I wasn't early. **** those people renting that truck and **** uhaul for calling me and rushing me!!!! I was there way before 10am. The nerve !!!

Jason P. 
Rating:
3.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

The young man behind the counter was outstanding. He went way beyond expectations from the beginning to the end. I will recommend people to go store there things at Bay storage just because of that young man being so helpful. Outstanding!!!!!

Donald R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

By far the best Uhaul place around!

PATRICK D. 
Rating:
2.0

only the mother to the son was there, we parked the truck next to the other truck, the gate was open. We returned the truck Saturday evening. I filled the truck up in Aberdeen to the tune of a bit over $35 - i used my card so it would show in my checking account - so i have proof that this amount was put in the truck. the U-Haul in Olympia charged me $45 for gas. there is no way that it takes $80 in gas to drive from Aberdeen to the outskirts of Olympia. When i rent a 1 way rental from Yelm to Aberdeen it only costs me $46 in gas. either the gas was stolen during the night or your gas gage is off or your truck desperately needs a tune up. They also charged me for mileage. this was a convivence to U-Haul to have the truck in Olympia. i don't think i should pay because you didn't figure the mileage correctly and when i called in to U-Haul they said there would be no additional charge if didn't go over 60, which I didn't. i never meant the U-Haul manager so i have nothing good or bad to say about him, except he has a mice mother.

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Cliff M. 
Rating:
5.0

Super helpful people. Make it easy and you also can get some storage too!

SUSAN R. 
Rating:
5.0

Nothing to add other than in all my years using uhaul I had the best experience here at this location!! Thank you

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Dolores R. 
Rating:
4.0

Customer did not leave a comment.

PAUL W. 
Rating:
2.0

We were told we could drop off the truck in Shelton within a 24 hour period of time. Then the next day we were told we had to take the truck to Olympia early in the morning.

PETER J. 
Rating:
5.0

Desk guy was EXCELLENT! Went way out of his way to help me save some time and came through in a ponch when everyone else failed me. 5 bags of popcorn.

COLIN H. 
Rating:
5.0

Thanks!

BREEANN B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

The gentleman that helped check me out was fantastic. I arrived just at closing and he was very patient and professional.

RONALD LESLIE G. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

The gentleman that helped me through the process was very kind and patient, he had knowledge on everything I had asked him. I definitely would recommend this u haul place to everyone it really was a wonderful and very easy experience.

Karalee M. 
Rating:
5.0

Picking up a trailer was so quick and easy, I don't know how it could have gone any better. Thank you.

ROBERT EARL W. 
Rating:
5.0

Thomas was absolutely amazing and went above and beyond with the level of service. An outstanding employee.

EMILY P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Jourdan K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sydney B. 
Rating:
5.0

Customer did not leave a comment.

samuely H. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Van wasn't clean but not a big deal.

Terrance R. 
Rating:
2.0

Exterior was covered in bugs and not washed. Interior had not been properly cleaned.

MICHAEL M. 
Rating:
5.0

The equipment/ material was in excellent condition. Staff was helpful and accommodating.

Dixie G. 
Rating:
1.0

N/a

DAVID A. 
Rating:
5.0

Great customer service at this location

Trevor D. 
Rating:
5.0

Thomas is always excellent to work with. We love renting from Bay Storage!!!

Max C. 
Rating:
5.0

Great customer service

Bruce A. 
Rating:
5.0

Great experience! Easy to find, fair price, friendly service. This was my first time with mobile check in- saved a lot of time!

sharryl H. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Very strange interaction altogether- the man at the desk was helpful but seemed a bit frazzled, although it was a Monday morning and I know he had a lot to check in. Was incredibly appreciative of the man who helped me move my truck. The parking lot was insanely small and narrow and he helped me get it out and was very kind. Loved the cat and the baby- very cute.

Victoria S. 
Rating:
3.0

the unit leaked and got my items wet

Brian K. 
Rating:
5.0

Customer did not leave a comment.

chad E. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Great customer service. The gentleman working was very friendly and got me right in and out.

Rhonda N. 
Rating:
3.0

Customer did not leave a comment.

Trent P. 
Rating:
5.0

The attendant was very good. Polite and on it. Good guy.

Kevin R. 
Rating:
5.0

Our experience was wonderful.

tanya Q. 
Rating:
4.0

Customer did not leave a comment.

MARGARGIT J. 
Rating:
4.0

Great customer service!

katie M. 
Rating:
5.0

Customer did not leave a comment.

Teri O. 
Rating:
5.0

Manager was incredibly helpful and provided great service.

ANDREW P. 
Rating:
5.0

The Manager was extremely polite and courteous. Service was very quick (In & Out). We would definitely Rent from this location again.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Khyle J. 
Rating:
5.0

Great customer service

Leo H. 
Rating:
5.0

Thank you for allowing us to use your service while still abiding by social distancing rules. Thank you so much! We were late to our pick up and the guy helped us anyway. He was very nice.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

CAROL P. 
Rating:
5.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

Thank you for providing Covid 19 safe service via internet access and phone app. The safe customer service via phone and pick up drop off from the location employee (Adam), was above and beyond as well. Thank you for providing safe protocol for taking care of your location employees in a respectful way.

Jillian S. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

jerry J. 
Rating:
5.0

Great customer service!

bruce W. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Dantrell H. 
Rating:
5.0

Great customer service. The rep was knowledgeable, personable, knew the product line and how best to use it. Would definitely recommend again!

John C. 
Rating:
5.0

Not Applicable. Very excellent service

Scottie D. 
Rating:
5.0

Customer did not leave a comment.

Carrie R. 
Rating:
2.0

When I dropped off the truck I got $10 credit for the oil I had to put in it. It was two quarts low when I picked it up, and the oil light was on. The facility added two quarts right there, but I had to add two more later in the trip when the oil light came back on. The steering was messed up. There was no compensation for the slack in the steering wheel, or that the steering wheel was crooked. I drove it from AZ to WA, about 1500 miles, and the steering issues made it very difficult to keep the truck in its lane. This truck should never have been rented out in that condition. It was negligent and dangerous.

James J. 
Rating:
3.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Continue the great service

Leo H. 
Rating:
5.0

Customer did not leave a comment.

sean D. 
Rating:
5.0

Great Service. Friendly and helpful manager

dorothy S. 
Rating:
5.0

Nothing. Great and easy experience. Appreciated the exceptional customer service experience we recieved. Will use again in the neat future!

Jeffery B. 
Rating:
5.0

N/A

John M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Great attitude and very helpful.

Charles B. 
Rating:
5.0

To improve? Nothing! you should use the service I received at Bay Storrage / UHaul as an example to other dealers. Thomas ensured the trailer I used was in good repair. He hooked it up to my hitch, and insisted on unhooking it when I returned it. I understand that if he unhooks it, that he's assured all is well. But it was a very nice added service I don't usually receive at other trailer rentals. Thanks very much for a great experience.

randy A. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

It was dark when we returned the truck and this location was way out of the way.I live in Shelton and had to make another round trip to Olympia and back.

Gail N. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

They did not have the dollies or blankets I needed but arranged for me to pick them up at my destination. Unfortunately, I had to return the dollies and blankets to the location that I got them from which was 65 miles away and a major inconvenience.

Emory S. 
Rating:
5.0

Bay Storage was a drop off location for my uhual rental. The rental itself had issue after issue. Thomas at Bay Storage JV was the only person who took initiative to address and resolve the issues that uhual created. Thomas brings an eclectic mix of down to earth character, humor, and professionalism that immediately lets you know he is right there with you, ready to work his magic. I absolutely recommend Thomas and Bay Storage JV for all your moving or storage needs!!

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
1.0

Customers service was awful. Arrived at facility 545. Close at 6pm. Contact earlier and informed them stuck in traffic. Doors was locked but sign said open.someone sitting at back desk and ignored me.Had to cancel initial move and reschedule next day.

Laura A. 
Rating:
3.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Pick up an drop off in a area closer.

Matthew M. 
Rating:
1.0

Guy didn't go over anything with us. He took our payment and then pulled up the truck handed us the keys and went back inside. We had an attached trailer as well. He didn't even ask if we had any questions or. Or if they had any damage ahead of time.

Summer B. 
No reviews have been submitted for this location.

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