Customer Reviews for Bay Storage
(U-Haul Neighborhood Dealer)

338 reviews

22529 Parsons Cir   Cape Charles, VA 23310

(757) 331-1202

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 331-1202

22529 Parsons Cir
Cape Charles, VA 23310

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Not for certain about that... though I do believe Heather is one of your greatest assets w/ in that location, she is extremely personable & yet so professional, she had the business running so smoothly we were quite impressed she was VERY refreshing during our big, tiresome move we were making !

Karen J. 
Rating:
4.0

Customer did not leave a comment.

AARON L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELRYAN O. 
Rating:
5.0

Very friendly staff, super knowledgeable and it was an actual pleasure working with this location!

ANNE C. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Courtney was absolutely awesome She went over and above her requirement and was there in my time of need KUDOS to this you lady!!

Tim D. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

GLENDORAVANESSA D. 
Rating:
5.0

The lady was nice and caring. After I left she found some medication l left and email me. Thank you.

JAMES C. 
Rating:
4.0

U haul admit when you over charged someone and give them there money back .

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Elliott C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

JEREMYJAMES B. 
Rating:
5.0

Very friendly staff and extremely helpful.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

LOTTIE MINNIE B. 
Rating:
5.0

Kourtney was very pleasant and professional. Give her a raise.

joan R. 
Rating:
5.0

Courtney was great. Perfect experience. Thank you.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

aaron L. 
Rating:
5.0

Customer did not leave a comment.

CULLEN RUSSEL D. 
Rating:
5.0

Woman at Bay storage was excellent as well

Joseph S. 
Rating:
3.0

My whole uhual experience was a disaster! I reserved a 26 foot truck and arrived at the location to pick it up and it wasn't available. Uhaul said they could offer me a 15 ft. truck with a trailer which was less space but I didn't have any other options. I also had to drive over an hour away and spent $70 in tolls to pick up the truck. After loading all my things I had to put some things in storage and throw things away because the truck/trailer was too small. When I started driving on the interstate the trailer came unhitched from the truck and was swaying all over the interstate...thank goodness I was able to pull over without an accident and a good samaritian with a jack helped me put the trailer back on the truck. When I finally returned the truck, they allowed 2 shorter days for the trailer than they did for the truck so I was charged 2 extra days for the trailer than I was for the truck. It has been one of the worst Uhual experiences ever!

MISTY MARIE B. 
Rating:
3.0

The Cape Charles location was excellent. But the service here in New Jersey had a major disconnect. The communication between uhaul locations were not clear.

ELAINEANN B. 
Rating:
5.0

Great

Warren F. 
Rating:
5.0

Staff helpful & polite, easy pick up.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

DENIS PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

SHEMEKIA,ANITA A. 
Rating:
3.0

This was a drop off. The office was closed.

Malinda M. 
Rating:
5.0

Locations were fine but the rental process is a disaster. My initial reservation was cancelled because they said they didn't have a hauler and closest one was Richmond. I then reserved a tow dolly but had to drive to Cape Charles to get it paying almost $50 for tolls. When I got there they had two auto haulers that had been there but you're system didn't have them. When I returned to Norfolk I had to get gas and the gas station I stopped at also had auto haulers From UHaul and a dolly although your system didn't have them. Reservation system F- Locations A

Greg B. 
Rating:
4.0

There was a lot of confusion around the quarantine, it seems like the U-Haul location didn't communicate with the national Uhaul or vice-versa.

JILL P. 
Rating:
1.0

Clearly it was the day the Uhaul was closing due to the Coronavirus. I was at the wrong place but had not had an email telling me where. There was very high stress on returning, was screamed at to fold the blankets and many of us were treated badly due to the high stress of closing and the virus. it was a horrible experience for all of us. I understand the severity however perhaps turn off the giant neon Open sign if it was closing or don't take the stress out on all the customers. I would never go back there again - on top of this there was a new girl training but was clearly told she had to learn things on her own. This apologies is more about the service rather than the van itself.

Jody L. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Letitia S. 
Rating:
5.0

Carol and Joe were excellent.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

Dropped off truck after hours. No personnel present.

Joyce O. 
Rating:
5.0

Customer did not leave a comment.

Bonny L. 
Rating:
5.0

Carol, agent on duty, was wonderfully friendly and helpful. She had a great truck ready for us in fabulous shape, pulled forward to the door, absolutely spotless. Check in was quick and simple. Extremely satisfied with this location!!!

Richard R. 
Rating:
5.0

Carol was great and very helpful.

Virgil P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

carl C. 
Rating:
5.0

charge less per mile for small trucks. It was way too expensive.

Cathy P. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Cape Charles personnel always helpful and courteous

Janine R. 
Rating:
5.0

Carol Habel is awesome in helping her customers with their moving experience. She was very helpful and made it a breeze to get through.

Leroy S. 
Rating:
5.0

Your reliance on smart phone tech is bad. What do you do with a customer who does not have a smart phone and does not want to get one. You assume that everyone wants to be connected all the time in every way.

Linda Z. 
Rating:
2.0

We had a reservation for a Saturday, 10/19/19, at 4:00 p.m. to pickup a 5 x 9 trailer. We stopped in to see if we could pick up the trailer at 3:15 (since we were already there) without changing our drop off time from 4 pm to 3:15 pm on Monday. She said she didn't know, so we didn't want to take any chances and said we would be back at 4:00. She said they close at 4:30 (even though the time on the door said 5:00). She said UHaul doesn't pay overtime and that she would be gone by 4:30. She also said we should not have been given a 4:00 reservation. We said we would be back at 3:45. We came back at 3:40. She couldn't get the UHaul website to work properly. She finally called someone else who walked her through the steps. It was around 4:30 when she was done with the computer. She showed us where the trailer was, but my husband had to hook it up. Luckily we have rented trailers and a truck from Uhaul many times over the last 15 years so my husband knew how to do it. Besides the issues at the Cape Charles,VA location, our main issue is that the UHaul website says you can rent 7 days a week. We originally were supposed to pick up a trailer on Sunday, 10/20/19, from Exmore, VA. Fortunately, I called on Thursday to verify they had a trailer because my son was getting married on Friday 10/18/19 and I didn't want to have to worry with UHaul on my son's wedding day. The customer service people said the location was closed on Saturdays and Sundays. They looked at all of the locations on the Eastern Shore, VA and every single location was closed every Saturday & Sunday except the Cape Charles, VA location that was open on Saturday, but closed on Sunday. Had I not called, I would have been in VA with no where to pick up a trailer on Sunday, 10/20/19, and I HAD a reservation for it. If the UHaul dealers are not going to be open on the weekends (like it says on your website) the computer should ALERT me that I can't make a reservation for that location on a Saturday or Sunday. It was bad enough that I still ended up having to talk to UHaul during my son's wedding photos being taken prior to the wedding ceremony because we were trying to make decide whether to take a trailer with us from MD (& rent it 3 days) or go to Cape Charles, VA. We ended up having to drive to Cape Charles, VA (a good 50 - 60 mile round trip out of my way) and pick up the trailer on a Saturday (when I didn't need it until Sunday), but had I not been able to pick up my reserved trailer anywhere on the Eastern Shore, VA on Sunday 10/20/19, I would have been beside myself. We drove 200 miles (one way) to the Eastern Shore, VA to pick up items that we needed the trailer for. Had there been no trailer anywhere because all of the UHaul dealers were closed on Sunday, words would not describe how upset I would have been. Anyway, please have your computer programmers make sure your website doesn't allow people to make reservations for a location that is closed on the requested date. I wou

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

The personnel here were fantastic to work with. The equipment was as clean as expected for a moving truck. I had a three day driving trip of which it rained two of the days. The truck had a steady water leak right above the driver's seat that ran down my left shoulder, my back, and puddled on the floor. This poorly maintained truck was dangerous and annoying. The danger was from my wet hands, wet seat and wet floorboard. The annoyance was from being wet and having to stop and ring out a towel. This added time and further expense to the trip. I am very upset with U-Haul and plan to use another company In December.

David T. 
Rating:
5.0

It was fine!

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Brent G. 
Rating:
5.0

Still waiting for my $40.00 refund

James C. 
Rating:
5.0

Customer did not leave a comment.

Paige A. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Carol was fantastic from my initial inquiry through the completion of the transaction. Extremely pleased I used Bay Storage!!!!!

Joseph S. 
Rating:
5.0

Bay Storage was great in communication and support. I would highly recommend them .

mark T. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

There was much of a miscommunication in renting this trailer. Shari The customer service representative who helped me was informative helpful and went beyond the call of duty and helping to resolve this problem.. Thanks to her this matter was adjudicated. Many thanks to Shari

Janine R. 
Rating:
3.0

There were screws, broken pieces to the light, and some bracket in the back of the truck. Cab had some kind of liquid in most of the cupholders and candy wrappers on the seat. Would have taken 30 seconds to walk through the truck and fix all of those things.

Ryan C. 
Rating:
5.0

I had a horrible experience with uhaul in general will never use again

Jesus R. 
Rating:
4.0

Customer did not leave a comment.

jim W. 
Rating:
5.0

Nothing

Felton S. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
5.0

Delightful staff. Very friendly. Truck was in great shape and served us well.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

I've dealt with them many times before. They are always pleasant and great to work with. Always friendly and smiling. In my opinion they are the the best people I have ever dealt with from UHaul. I will only deal with them from now on for my UHaul needs.

Donald H. 
Rating:
5.0

Kellie was great!

James W. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

judith W. 
Rating:
5.0

Both Carol and Kelly were very helpful.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Maurice R. 
Rating:
5.0

The office bathroom was one of the cleanest public restrooms that I seen on the shore in a long time. Nice job at organizing and maintaining the office/reception area. The process of renting a U-Hail was quick and convenient. I would highly recommend this location!

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

The staff at the location were very friendly, professional and beyond helpful. The only issues were the trailer had some styrofoam and cardboard pieces left in the trailer and the trailer end with the hitch had been pulled in instead of backed in, my husband had to pull the trainer out by hand in order to reach the hitch with our truck.

Roxane W. 
Rating:
5.0

Carol was more than accommodating with me during the whole process. ??

Cody Y. 
Rating:
4.0

Kellie Stockton was very understanding to the problems I was having with the Virginia beach location. She set me up with the truck I needed and instructions on how to get the keys for the truck. She also gave me the phone number to customer service if I had any other problems get the truck. She is very good at her job!

Douglas L. 
Rating:
3.0

.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Bay Storage provides excellent service. The truck I rented performed well.

richard K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Paige D. 
Rating:
5.0

Great service!! Carol and Kellie very knowledgeable and friendly! Best customer service I have had dealing with Uhaul!!

tracey J. 
Rating:
4.0

Customer did not leave a comment.

Joann B. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
4.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Dan U. 
Rating:
5.0

No improvement needed because the entire process including advanced reservation, check-in, vehicle provided, and check-out was as expected and with no "issues".

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Was treated great by staff even though I arrived way late for my appt.

Susan M. 
Rating:
5.0

Customer service at this location is always the best. Super efficient, nice and polite.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Zorana S. 
Rating:
4.0

Customer did not leave a comment.

Kevin T. 
No reviews have been submitted for this location.

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