Moving Truck Rental in Cape Charles, VA at Bay Storage
(U-Haul Neighborhood Dealer)

341 reviews

22529 Parsons Cir   Cape Charles, VA 23310

(757) 331-1202

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 331-1202

22529 Parsons Cir
Cape Charles, VA 23310

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Cape Charles, VA 23310

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

341 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Bay Storage is the best!

NEIL S. 
Rating:
5.0

Thanks for being right here in cape Charles!

JANET C. 
Rating:
5.0

I've been using U-Haul for well over 10 years and never had a issue with their equipment.

ERIC M. 
Rating:
5.0

Not for certain about that... though I do believe Heather is one of your greatest assets w/ in that location, she is extremely personable & yet so professional, she had the business running so smoothly we were quite impressed she was VERY refreshing during our big, tiresome move we were making !

Karen J. 
Rating:
5.0

Very friendly staff, super knowledgeable and it was an actual pleasure working with this location!

ANNE C. 
Rating:
5.0

Courtney was absolutely awesome She went over and above her requirement and was there in my time of need KUDOS to this you lady!!

Tim D. 
Rating:
5.0

The lady was nice and caring. After I left she found some medication l left and email me. Thank you.

JAMES C. 
Rating:
4.0

U haul admit when you over charged someone and give them there money back .

Kimberly H. 
Rating:
5.0

Very friendly staff and extremely helpful.

Jeremy B. 
Rating:
5.0

Kourtney was very pleasant and professional. Give her a raise.

joan R. 
Rating:
5.0

Courtney was great. Perfect experience. Thank you.

Scott S. 
Rating:
5.0

Woman at Bay storage was excellent as well

Joseph S. 
Rating:
3.0

My whole uhual experience was a disaster! I reserved a 26 foot truck and arrived at the location to pick it up and it wasn't available. Uhaul said they could offer me a 15 ft. truck with a trailer which was less space but I didn't have any other options. I also had to drive over an hour away and spent $70 in tolls to pick up the truck. After loading all my things I had to put some things in storage and throw things away because the truck/trailer was too small. When I started driving on the interstate the trailer came unhitched from the truck and was swaying all over the interstate...thank goodness I was able to pull over without an accident and a good samaritian with a jack helped me put the trailer back on the truck. When I finally returned the truck, they allowed 2 shorter days for the trailer than they did for the truck so I was charged 2 extra days for the trailer than I was for the truck. It has been one of the worst Uhual experiences ever!

MISTY MARIE B. 
Rating:
3.0

The Cape Charles location was excellent. But the service here in New Jersey had a major disconnect. The communication between uhaul locations were not clear.

ELAINEANN B. 
Rating:
5.0

Great

Warren F. 
Rating:
5.0

Staff helpful & polite, easy pick up.

Jeff P. 
Rating:
3.0

This was a drop off. The office was closed.

Malinda M. 
Rating:
5.0

Locations were fine but the rental process is a disaster. My initial reservation was cancelled because they said they didn't have a hauler and closest one was Richmond. I then reserved a tow dolly but had to drive to Cape Charles to get it paying almost $50 for tolls. When I got there they had two auto haulers that had been there but you're system didn't have them. When I returned to Norfolk I had to get gas and the gas station I stopped at also had auto haulers From UHaul and a dolly although your system didn't have them. Reservation system F- Locations A

Greg B. 
Rating:
4.0

There was a lot of confusion around the quarantine, it seems like the U-Haul location didn't communicate with the national Uhaul or vice-versa.

JILL P. 
Rating:
1.0

Clearly it was the day the Uhaul was closing due to the Coronavirus. I was at the wrong place but had not had an email telling me where. There was very high stress on returning, was screamed at to fold the blankets and many of us were treated badly due to the high stress of closing and the virus. it was a horrible experience for all of us. I understand the severity however perhaps turn off the giant neon Open sign if it was closing or don't take the stress out on all the customers. I would never go back there again - on top of this there was a new girl training but was clearly told she had to learn things on her own. This apologies is more about the service rather than the van itself.

Jody L. 
Rating:
5.0

Carol and Joe were excellent.

Kenneth S. 
Rating:
3.0

Dropped off truck after hours. No personnel present.

Joyce O. 
Rating:
5.0

Carol, agent on duty, was wonderfully friendly and helpful. She had a great truck ready for us in fabulous shape, pulled forward to the door, absolutely spotless. Check in was quick and simple. Extremely satisfied with this location!!!

Richard R. 
Rating:
5.0

Carol was great and very helpful.

Virgil P. 
Rating:
5.0

charge less per mile for small trucks. It was way too expensive.

Cathy P. 
No reviews have been submitted for this location.

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