Customer did not leave a comment.Jordan L.
Customer Reviews for Bay Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy return, super quick.Jonathan B.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Nichellette B.
No issues with the drop off. Cocoa is very nice behind the counter!Joseph S.
Not muchDavid J.
Customer did not leave a comment.frank P.
Customer did not leave a comment.Ashley H.
Tony's greatJON R.
Staff was great & truck was clean!Alan B.
Be careful they add Safe Tow although you declined it for $8.00 on my contract.Marvin M.
Cocoa was so nice and helpful. The drop off was moved to Exmore which is a 30 minute drive, the Cape Charles location was minutes away. She happily accepted the drop off and called UHaul and coordinated the paperwork. Excellent customer service!JOSEPH S.
Customer did not leave a comment.MelissaJ A.
Customer did not leave a comment.Paula H.
The staff at Bay Storage are exceptional, friendly and helpful.Robert M.
Having to record/photograph pics and list truck damage is time consuming and not easy for someone like me who is not tech savvy.DAVIDGUY Y.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Neely S.
Very clean and organized locationRobert M.
Customer did not leave a comment.Matt P.
ensure that mobile pickup is available as stated on the website. Manager was nice enough to come and rent the uhaul in personSUCORALAFAYE O.
The location was fine. The reservation system was poor.JAMES F.
Customer did not leave a comment.Josefa G.
Customer did not leave a comment.peter S.
Customer did not leave a comment.Tyra F.
Have help available to lift the trailer onto the hitch. Could easily throw my back out. They are heavy. Also have someone there to ensure it's hooked up correctly and everything is working properly. I was left on my own to hook it up. No one checked to see it was properly hooked up.Daniel G.
Customer did not leave a comment.Alora W.
Customer did not leave a comment.James C.
Customer did not leave a comment.NASARMAHMOOD C.
Customer did not leave a comment.JOHANNES G.
Dropped trailer during off hours. However the property had an almost upscale luxury look and vibe.Max S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.kathy R.
The staff are always pleasant and their office is clean and tidy.Elizabeth W.
Bay Storage is the best!NEIL S.
Thanks for being right here in cape Charles!JANET C.
I've been using U-Haul for well over 10 years and never had a issue with their equipment.ERIC M.
Customer did not leave a comment.BRUCE G.
Not for certain about that... though I do believe Heather is one of your greatest assets w/ in that location, she is extremely personable & yet so professional, she had the business running so smoothly we were quite impressed she was VERY refreshing during our big, tiresome move we were making !Karen J.
Customer did not leave a comment.AARON L.
Customer did not leave a comment.MICHAELRYAN O.
Very friendly staff, super knowledgeable and it was an actual pleasure working with this location!ANNE C.
Customer did not leave a comment.Donald M.
Courtney was absolutely awesome She went over and above her requirement and was there in my time of need KUDOS to this you lady!!Tim D.
Customer did not leave a comment.John R.
Customer did not leave a comment.David L.
Customer did not leave a comment.GLENDORAVANESSA D.
The lady was nice and caring. After I left she found some medication l left and email me. Thank you.JAMES C.
U haul admit when you over charged someone and give them there money back .Kimberly H.
Customer did not leave a comment.Elliott C.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.JEREMYJAMES B.
Very friendly staff and extremely helpful.Jeremy B.
Customer did not leave a comment.LOTTIE MINNIE B.
Kourtney was very pleasant and professional. Give her a raise.joan R.
Courtney was great. Perfect experience. Thank you.Scott S.
Customer did not leave a comment.James C.
Customer did not leave a comment.aaron L.
Customer did not leave a comment.CULLEN RUSSEL D.
Woman at Bay storage was excellent as wellJoseph S.
My whole uhual experience was a disaster! I reserved a 26 foot truck and arrived at the location to pick it up and it wasn't available. Uhaul said they could offer me a 15 ft. truck with a trailer which was less space but I didn't have any other options. I also had to drive over an hour away and spent $70 in tolls to pick up the truck. After loading all my things I had to put some things in storage and throw things away because the truck/trailer was too small. When I started driving on the interstate the trailer came unhitched from the truck and was swaying all over the interstate...thank goodness I was able to pull over without an accident and a good samaritian with a jack helped me put the trailer back on the truck. When I finally returned the truck, they allowed 2 shorter days for the trailer than they did for the truck so I was charged 2 extra days for the trailer than I was for the truck. It has been one of the worst Uhual experiences ever!MISTY MARIE B.
The Cape Charles location was excellent. But the service here in New Jersey had a major disconnect. The communication between uhaul locations were not clear.ELAINEANN B.
Staff helpful & polite, easy pick up.Jeff P.
Customer did not leave a comment.DENIS PATRICK M.
Customer did not leave a comment.SHEMEKIA,ANITA A.
This was a drop off. The office was closed.Malinda M.
Locations were fine but the rental process is a disaster. My initial reservation was cancelled because they said they didn't have a hauler and closest one was Richmond. I then reserved a tow dolly but had to drive to Cape Charles to get it paying almost $50 for tolls. When I got there they had two auto haulers that had been there but you're system didn't have them. When I returned to Norfolk I had to get gas and the gas station I stopped at also had auto haulers From UHaul and a dolly although your system didn't have them. Reservation system F- Locations AGreg B.
There was a lot of confusion around the quarantine, it seems like the U-Haul location didn't communicate with the national Uhaul or vice-versa.JILL P.
Clearly it was the day the Uhaul was closing due to the Coronavirus. I was at the wrong place but had not had an email telling me where. There was very high stress on returning, was screamed at to fold the blankets and many of us were treated badly due to the high stress of closing and the virus. it was a horrible experience for all of us. I understand the severity however perhaps turn off the giant neon Open sign if it was closing or don't take the stress out on all the customers. I would never go back there again - on top of this there was a new girl training but was clearly told she had to learn things on her own. This apologies is more about the service rather than the van itself.Jody L.
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Letitia S.
Carol and Joe were excellent.Kenneth S.
Customer did not leave a comment.Peter S.
Dropped off truck after hours. No personnel present.Joyce O.
Customer did not leave a comment.Bonny L.
Carol, agent on duty, was wonderfully friendly and helpful. She had a great truck ready for us in fabulous shape, pulled forward to the door, absolutely spotless. Check in was quick and simple. Extremely satisfied with this location!!!Richard R.
Carol was great and very helpful.Virgil P.
Customer did not leave a comment.David H.
Customer did not leave a comment.carl C.
charge less per mile for small trucks. It was way too expensive.Cathy P.
Customer did not leave a comment.David A.
Cape Charles personnel always helpful and courteousJanine R.
Carol Habel is awesome in helping her customers with their moving experience. She was very helpful and made it a breeze to get through.Leroy S.
Your reliance on smart phone tech is bad. What do you do with a customer who does not have a smart phone and does not want to get one. You assume that everyone wants to be connected all the time in every way.Linda Z.
We had a reservation for a Saturday, 10/19/19, at 4:00 p.m. to pickup a 5 x 9 trailer. We stopped in to see if we could pick up the trailer at 3:15 (since we were already there) without changing our drop off time from 4 pm to 3:15 pm on Monday. She said she didn't know, so we didn't want to take any chances and said we would be back at 4:00. She said they close at 4:30 (even though the time on the door said 5:00). She said UHaul doesn't pay overtime and that she would be gone by 4:30. She also said we should not have been given a 4:00 reservation. We said we would be back at 3:45. We came back at 3:40. She couldn't get the UHaul website to work properly. She finally called someone else who walked her through the steps. It was around 4:30 when she was done with the computer. She showed us where the trailer was, but my husband had to hook it up. Luckily we have rented trailers and a truck from Uhaul many times over the last 15 years so my husband knew how to do it. Besides the issues at the Cape Charles,VA location, our main issue is that the UHaul website says you can rent 7 days a week. We originally were supposed to pick up a trailer on Sunday, 10/20/19, from Exmore, VA. Fortunately, I called on Thursday to verify they had a trailer because my son was getting married on Friday 10/18/19 and I didn't want to have to worry with UHaul on my son's wedding day. The customer service people said the location was closed on Saturdays and Sundays. They looked at all of the locations on the Eastern Shore, VA and every single location was closed every Saturday & Sunday except the Cape Charles, VA location that was open on Saturday, but closed on Sunday. Had I not called, I would have been in VA with no where to pick up a trailer on Sunday, 10/20/19, and I HAD a reservation for it. If the UHaul dealers are not going to be open on the weekends (like it says on your website) the computer should ALERT me that I can't make a reservation for that location on a Saturday or Sunday. It was bad enough that I still ended up having to talk to UHaul during my son's wedding photos being taken prior to the wedding ceremony because we were trying to make decide whether to take a trailer with us from MD (& rent it 3 days) or go to Cape Charles, VA. We ended up having to drive to Cape Charles, VA (a good 50 - 60 mile round trip out of my way) and pick up the trailer on a Saturday (when I didn't need it until Sunday), but had I not been able to pick up my reserved trailer anywhere on the Eastern Shore, VA on Sunday 10/20/19, I would have been beside myself. We drove 200 miles (one way) to the Eastern Shore, VA to pick up items that we needed the trailer for. Had there been no trailer anywhere because all of the UHaul dealers were closed on Sunday, words would not describe how upset I would have been. Anyway, please have your computer programmers make sure your website doesn't allow people to make reservations for a location that is closed on the requested date. I wouPeter K.
Customer did not leave a comment.Robin F.
The personnel here were fantastic to work with. The equipment was as clean as expected for a moving truck. I had a three day driving trip of which it rained two of the days. The truck had a steady water leak right above the driver's seat that ran down my left shoulder, my back, and puddled on the floor. This poorly maintained truck was dangerous and annoying. The danger was from my wet hands, wet seat and wet floorboard. The annoyance was from being wet and having to stop and ring out a towel. This added time and further expense to the trip. I am very upset with U-Haul and plan to use another company In December.David T.
It was fine!Nancy W.
Customer did not leave a comment.Brent G.
Still waiting for my $40.00 refundJames C.
Customer did not leave a comment.Paige A.
Customer did not leave a comment.Robert J.
Carol was fantastic from my initial inquiry through the completion of the transaction. Extremely pleased I used Bay Storage!!!!!Joseph S.
Bay Storage was great in communication and support. I would highly recommend them .mark T.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Charlie B.