Customer Reviews for Bayshore Shell
(U-Haul Neighborhood Dealer)

1,018 reviews

3841 E SR 3   Shelton, WA 98584

(360) 868-6916

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(360) 868-6916

3841 E SR 3
Shelton, WA 98584

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Your advertising says 29$ plus a day , but nothing about 2 $ a mile , our total cost for 56 miles was 140 $ for 5 total hours, we will not do that again!!!!!!!

Bill S. 
Rating:
3.0

Easy to locate and get a truck from. The attendant made me wait 22 minutes for the key, even though I showed her the app which stated that I had already completed the check out process. She was very unclear on how the app worked. But all in all, a good experience

WILLIAM G. 
Rating:
3.0

The trailer lights didn't work. Had left turn and brake light, No right turn, No running lights.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

All was perfect for this location

Daniel W. 
Rating:
5.0

The customer service was excellent. However the parking is terrible. There's not much room for backing out of where the trucks are parked. They are a busy store therefore the parking lot is always full that makes it difficult to drive the trucks as needed in the parking lot. As well as, the heater/defrost in the truck I had did not work properly.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Darlene D. 
Rating:
4.0

Customer did not leave a comment.

Teresa J. 
Rating:
5.0

Customer did not leave a comment.

Chun Hsuan Jimmy H. 
Rating:
5.0

👍👍

chris H. 
Rating:
5.0

Nothing. Tina was a great help.

chris H. 
Rating:
5.0

really nothing excellent service,maybe update damage stickers on truck

WILLIAM L. 
Rating:
5.0

The employees at this location are always friendly and inviting. I especially like this location because it is also a gas station which allows you just one convenient stop for turn in. I believe it would be a better policy to return all vehicles with a full tank rather than trying to match what you picked it up with. These last few rentals have all had less than 3/8 of a tank which causes me to fill up beforehand and then again afterwards. It's just a pain and inconvenient versus a full tank. Than you

Regan M. 
Rating:
5.0

Customer did not leave a comment.

dawn B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER PATR G. 
Rating:
1.0

Horrible experience renting at this location.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Marcus T. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

The U-Haul website was confusing. However, the lady at the Bayshore location in Shelton, WA was most helpful and got me exactly what I needed.

Nora H. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
3.0

Check safety equipment on vehicles (i.e. driver side windshield wiper needed replacement.) No furniture pads were available. Floor mats in cab were muddy.

David C. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA R. 
Rating:
1.0

The first truck they gave me had a massive fuel leak which I discovered as I was putting $75 worth of gas in it which then poured out the bottom of the truck onto the ground. Took the truck back to Bayshore. The lady at the counter had no idea how to resolve this issue so called someone on tue phone for help. A couple hours later, we had a different truck and had completely stopped bloated the first one and reloaded the 2nd one. The staff seemed completely unsympathetic and offered no help and little compensation. Even tho they did ultimately provide me with a working truck they were Very unprofessional.

Charlotte S. 
Rating:
5.0

I think you did real well

Vicki N. 
Rating:
2.0

Clean up the vehicle. Dirty cab cargo smelled like weed and there were no blankets like I wanted.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

Patricia H. 
Rating:
4.0

Good job

Rod D. 
Rating:
5.0

The ladies put off the small town family atmosphere we all warm to

Lovell W. 
Rating:
1.0

I opened the back of the truck to put the furniture dolly in and didn't notice anything unusual. When I got truck home and climbed in the back I was greeted with the smell alfalfa or hay or some other barnyard smell. I did not have time to exchange the truck so I just swept it out and mopped the floor. Everything we moved smelled like it had been stored in a barnyard. The house we were moving out of had to have the floor cleaned and mopped because the smell from the truck was carried into the home on our shoes. What a mess. This problem made our move more stressfull.

James S. 
Rating:
3.0

Staff was pretty rude and unhelpful. Wasted a lot of our time.

TIMOTHY R. 
Rating:
5.0

Absolutely nothing could improve this location the people are excellent And make you feel very comfortable

MICHAEL E. 
Rating:
5.0

Owner and employees are great. Super helpful

EARL S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

GORDON M. 
Rating:
5.0

Customer did not leave a comment.

Marissa C. 
Rating:
5.0

Very quick and kind. Treated me well.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Donielle B. 
Rating:
2.0

Truck was not in clean condition in the cab or trailer. We swept the trailer part before and after. Took photos before hand.

SCOTT B. 
Rating:
4.0

You need to change the way u do the miles cause that's ridiculous how much u got to pay for mileage just to drive in town 1.19 a mile that's b s. I will not rent fro.m u again.

Michael K. 
Rating:
5.0

Great service again when I dropped off the truck. The location made it very convenient to fill up the tank and drop off all at the same place and the turn in process was quick and easy. Thank you Tina for the friendly service.

REGAN ERROL M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Corina W. 
Rating:
5.0

The uhaul rep is nice but the uhaul wasn't cleaned out there was a rusty knife in the door and a Seahawks hay and yhr cup holder was full of liquid

Jennifer W. 
Rating:
5.0

All was smooth, efficient and handled perfectly! Happy Holidays!!!!

RONALD LEE J. 
Rating:
3.0

The agent was not able to help us personally troubleshoot charge issues. They had to call for help as they did not have the system or information for customer service.

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
1.0

Have ALL the online information agree with the people at the counter at the pick-up location.

Dale W. 
Rating:
5.0

Continue your friendliness and helpfulness

Camille L. 
Rating:
2.0

The vehicle did not have operational taillights, and it should have been thoroughly checked out by the rental operation ahead of time. We discovered the issue that evening, when we were 90 miles to the north. We thought it might be a fuse issue, and bought a fuse tester and a selection of fuses, at which point we discovered that the fuse box cover had previously been removed in another renter's effort to discover what was wrong. It was apparently a wiring problem rather than a fuse problem, because our testing did not reveal a bad fuse, though there was a fuse or circuit breaker that had been removed and was sitting on the console. We had to rent a motel room for $110 to avoid driving home in the dark. This was not a good experience for a van with only 9,000 miles on it. Frustrated and disappointed with the experience.

Lee R. 
Rating:
2.0

I made arrangements by phone for truck rental, pads and a dolly. When I got there I was told they had no pads and no dolly. This was a significant problem because it delayed arrangements I had made.

ANTONIO L. 
Rating:
3.0

The computer that was being used was very slow and took for ever for the lady to bring up.the next screen to enter data we had rented the van gor two hours they some how got the milage wrong there needs to be built in to the program that looks at miles traveld to amount of time travled if the millage exceeds the amount it would tske to go in that time example 1000 miles in 2 hours needs to rase a few red flags theres no way the van can do 500 mphand if i am driving that fast i be getting a big speeding ticket

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca J. 
Rating:
5.0

Thank you very much to the lady who helped check us in and out! She was amazing!

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
2.0

Customer did not leave a comment.

Mellisa R. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

East Easy to get to and easy to got out of parking lot

terry S. 
Rating:
4.0

Customer did not leave a comment.

Darrell O. 
Rating:
5.0

Direct customers to working drop-off sites. I was directed to drop off the truck at two sites that were no longer Uhaul drop-offs, even though they are on the internet and Uhaul customer service said they were. The third spot worked was open. It was quite frustrating, time consuming, and cost me gas.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

I think her name was Tina but she was awesome and very helpful!

Janelle H. 
Rating:
4.0

Customer did not leave a comment.

Gary K. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

Since it was a neighborhood dealer the woman at the counter had me wait 20 + minutes to get a confirmation from her supervisor before giving me the keys. I had phone screen open and pulled up to say that i had the rental and she would not look at it. Very unhappy with the experience.

Dimitri W. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Kina was great!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
1.0

This experience was terrible. THE TOTAL WAS SUPPOSED TO BE 65 NOT 95!! ALSO THE SERVICE PEOPLE AT GAS STATION DID NOT KNOW ANYTHING SO I HAD TO USE THEIR COMPUTER TO MAKE MY OWN RESERVATION. THE TOTAL WAS 65 ON MY PRINT OUT SHEET.... U GUYS ARE TELLING ME ITS 95????? THIS WAS A TERRIBLE WXPERINCE IT TOOK ME 2 HOURS TO GET THE DAMN TRUCK FROM THE POOR ESTABLISHMENT OF UR GUYS THAT U HAVE......

Ryan G. 
Rating:
3.0

Quit renting dilapidated old trucks that are essentially unsafe!

EDGAR H. 
Rating:
4.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Always a pleasure to do business with Bayshore U-Haul

Shauna S. 
Rating:
3.0

The uhual had to be fixed, the lights were not working. And there was trash in the trailer/uhual. And smelled of cigarette smoke

erin S. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Staff was great. Always are!!!

cynthia M. 
Rating:
3.0

Give assistance in hooking up trailer. I was blessed that another customer who was also picking up a trailer took pity on me and taught me how to do it. The trailer did not have the correct length of wiring so I had to go back in to location and ask for the piece that was kept behind the counter. Trailer was also missing one of the rubber pieces that held the fender in place.

kathleen S. 
Rating:
5.0

The truck I rented hadn't been swept out. The "dome" light in the back had been broken but not repaired. I removed the $14 insurance charge, but was charged for it anyway.

Mark H. 
Rating:
5.0

Truck interior and bed were dusty but very usable. The gal there (Kitty) is always great.

Sue M. 
Rating:
5.0

Customer did not leave a comment.

Tristan L. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
4.0

Everything went well. The lady knew what she was doing and was able to get me in and out quickly. You could tell the truck had a 145K on it. The steering seemed a little loose but I was going on the highway so it was fine.

Tyler S. 
Rating:
5.0

Maybe have more staff so the lady doesn't have to ring out customers as she's helping the uhaul customers…she was a nice lady

Donovan K. 
Rating:
3.0

We booked a trailer and then 2 days later got called that a trailer was not available. This cost us three times the money we wanted to spend.

Donna R. 
Rating:
3.0

Customer did not leave a comment.

Derek H. 
Rating:
1.0

Your system went down for check in, had to wait 1-1/2 hours to pick it up, they had no paper contracts to fill out and get us going, Had a 5 man crew standing around and waiting... not happy.

stacy P. 
Rating:
3.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

morris C. 
Rating:
5.0

make sure the cabin doesn't smell

Tracee A. 
Rating:
5.0

Very knowledgeable.

Suzan M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Customer service was excellent! We loved the friendly attitude of our sales person! She was very helpful and made our experience the best!

Christine Z. 
Rating:
4.0

give good standing return customers some sort of discount!! $$

Steven H. 
Rating:
3.0

I used Truck Share for the first time and I am impressed. I did run into an issue with no network error picking up and an error saying no photos were uploaded (but they were.) Still have to wait in line to pick up the key but when it was my turn it was a quick hand over of the key. Return was a breeze! I will recommend this to my friends and family.

Josh B. 
Rating:
3.0

Clean the trucks and maybe get the clerk a faster internet connection.

AMANDA A. 
Rating:
2.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

With on line reservations and the professional attitude of this location my experience was perfect. Ease of refueling at their reasonably priced gas station was nice too. I use them frequently when I need to haul anything bigger than my Honda Accord can handle. I would definitely recommend using them.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Maury K. 
No reviews have been submitted for this location.

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