Only good comments. Great staff.
Paula B
Sentry Mini Storage Main
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelton, WA 98584
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Inform customers where to drop off rental on property and the process to turn in after hours. Was told there was a key drop when none existed.
Daniel BGreat customer service and an efficient & simple process. I'll definitely use them again when there's a need.
Karin LI arranged this truck in the office. When I went to pick up the truck, it was a MAJOR hassle. It took more than an hour while I was paying helper by the hour... I had given all my information beforehand. Then, when I was there to pick it up, all of a sudden i could not get the system to finish the process. After 5 different peopele transferring me, I was told I needed to give you 2 phone numbers so you could call them. I was not made aware I had to have 2 people on standby to receive a phone call from Uhaul. I am waiting in a parking lot wondering what the hell is goin on. FINALLY I got the keys, the gas tank was on empty!!!!! The low furl warning was on. So I had to waste more time driving to a gas station while still paying people by the hour to load the truck, so another 30 minutes lost, now it has taken 1 1/2 hours just to start driving to my home. The next day, I had loaded the truck, was starting to drive out of my driveway, and it started to rain heavily. I turned the wipers on, NOTHING HAPPENED. The wipers did not work. So now I have really bad visibility, I had 2 cars following me, I was paying them to help me... and I could barely see the road. I had to have the truck turned in by 6pm. This whole experience was a nightmare. I have rented many trucks over the years, this was by far the worst. It is a flawed automted sysyem and the truck should have had at least enough gas in it to go 25 miles. The wipers not wprking is unacceptable. I rate this experience 1 star.
William SThe U-Haul team was so helpful from the time we picked up our equipment in Shelton Washington, and dropped it off in Kingman Arizona. Everybody was concerned about our trip being a safe and easiest possible for us and it was thanks to the people at U-Haul.
Rodney R