Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unmanned location at apx 12pm Sunday 10-25 but had a drop box clearly marked. The app wasn't working properly when I tried to return the truck so it would not pick up my location so I did it manually. And since the agent in Hamlin neve corrected the mileage in the computer I was charged for 6.1 miles or $2.44, a small amount but not the point.
Drop off location was in vero beach florida
Just excellent customer service, very friendly
Nothing
Brandon was great, very professional.answered all my questions and is a gentleman.i will definitely rent from that location again.
Customer svc skills need tweaking.. worst experience EVER. Will probably never use you guys again.
Everything was excellent. This was the second time I rented from this location and U-Haul. Only the highest of recommendations.
The best
The yard around the truck parking area was kind of messy and rough looking but the truck I rented was clean. It smelled of smoke and we drove with windows open for a while to air out.
Very helpful and personable
One of the guys inside had a little attitude
Bayville Auto Care is a good place to rent a truck. They were pleasant quick and efficient.
I had to go 20 miles out of my way (each way) to pick up this truck. When I got off the parkway by my house I saw a location that had several trucks sitting there unused. Not sure why I was sent so far out of my way when the town I live in had trucks available.
Good service catch excellent experience the way it should be
Still waiting for copy of receipt.
The personnel at this location made my moving an enjoyable experience, that's if moving can ever be enjoyable.
The boss lady at the pickup location in Toms River (Athena i believe her name is) was the friendliest and most knowledgeable and helpful person i've met.
Picking up truck was very simple and quick. Employee was super friendly and nice. Easy to get in and out if lot. Would definitely used this location again
Easy. Super quick pick up drop off.
Location was fine but used after hours drop off so I can't comment on personnel or looks
Will not recommend. Company charged $25.00 cleaning charge and $1.66 tax on the cleaning charge. They found a little mud on the drivers side and for that they hit me with a 25. charge.. This is nonsense. I will go back to Enterprise for my next rental.
You charged my card for a. Extra day which I did not keep it an extra day. I returned it early Sunday morning your location is closed sundays. I want my money back
Quick service. Very nice. Will do business here again.
I ordered the truck several days prior to pick up. The day before I was to get the truck I received a call from someone telling me I had to go to a different location to pick up the truck. It was an extra 40 minute round trip
The guy helping me was nice but when i picked it up he did ask me when i was going to return it and i told him i only needed it for an hour. He said a customer came in asking to rent the van i already reserved and he wanted to know for that reason. Only problem i had with him asking is he added he is a really good customer and i felt like he was implying i wasnt. And also when i reserved the truck i turned down the coverage fee of 14 dollars but when i got my final bill i had a 10 dollar charge for coverage. This is something im confused about. This is the 3rd or 4th time renting a vehicle with uhaul in the last couple of months and i never had this issue. So why am i getting charged 10 bucks extra.
Quick and easy
The staff onsite was up front on cost , went over everything with me and then made sure that everything went well I would highly recommended this location to anyone
Tell him theres a $5.00 NJ domestic Fee and what it is.
An excellent location, the staff was helpful and professional.
Great service
Please don't block the vehicle in with another vehicle amd the rubber mat in the cargo area makes it difficult to load large objects.
excellent help with the manager or owner having a great personality.
Everything was fine except the mileage costs. Probably won't do it this way again unless you lower your mileage costs.
Bayville Auto is always courteous and quick with my rental. I use their trucks about every other week and try to only use them because they make it so easy.
The truck seats were hard and very uncomfortable for an extended trip.
I have to say that I loved the experience. It was easy to process the vehicle and it was on my time and the day I needed. Great service thank you.
Nasty customer service in bayville nj would never go back
