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Steve W
Customer Reviews for BBU Super Lube & Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can we please get a better mobile experience. The pictures don’t load and it’s extremely time consuming and tedious.
DERALYN Mbrought a mower on saturday, needed to move it on Sunday. I used your internet site to order a trailer and was very pleased that the BBU Super Lube & Auto Care was open on Sunday for a few hours. The staff was very helpful with hook up. thank you very much
frank cThey didn’t have tho in the You put your stuff on
LUCINDA TWe wanted to pickup the UHaul at 8 am. But when we got there it took about 20 minutes before we could actually drive off the lot. Submitting pictures of drivers licenses and getting approved as drivers could've been done the night before but UHaul doesn't let you do that until you arrive. After we were almost home with the UHaul we got a call that we couldn't leave personal vehicles there so we had to take more time away from packing to go back and move our personal truck. This is something that should've been given to us as an instruction for this location in the UHaul app. If I ever need to rent a truck again I will not be using UHaul.
Joseph BPut 25 bucks worth of gas in the tank and then assholes put 27 more dollars. I didn’t use 13 gallons of gas to drive 65 miles. U haul is full of crap
Richard RThey were great and organized. All vehicles were placed ready to go. Great location
Paige BEverything was as expected very professional and straightforward
HERNAN CGreat customer service, above and beyond.equipment was In excellent condition, we were very satisfied.Thank you
Lisa BWhile the exterior was not the cleanest, the gentleman met me when I pulled in and was super polite and helpful. To me that is the most important thing
Geoff VStop with the hidden fees
ISAIAS IMore lighting in lot for night drop off it was pretty dark.
Marty DHad what I needed last minute. Incredibly helpful in ensuring the trailer was large enough for my needs. Made great recommendations! Will definitely use again!
rACHEL RNothing that comes to mind. The young lady who assisted us was extremely courteous and helpful
Ralph CAwesome experience and friendly people
Felicia NI'll be returning to BBU Super Lube & Auto Care for future rentals. The staff was very friendly and it was very close to my home for pick-up and return.
Allen HGreat people to deal with.
MICHAEL HVery friendly and knowledgeable staff, made the process very easy
Howard SCheck in was super easy and quick. The truck was very clean and easy to use. The representative who signed me in was very friendly and courteous.
VICTORIA EAlways great service
BRIAN SWhen we went to pick up the U-Haul during inspection, both windows were rolled down passenger and driver. Everything appeared to be clean inside, but after we close the windows and picked up the truck there was a strong smell of marijuana. Tar still stuck in the whole truck we were already on our trip we didn’t return, however it was so awful. We had to stop by air freshener to put in there to try to make the rest of our trip we had the truck for about 15 hours and all of us returned back to our house with headaches. The owner just squirted a little air freshener in there called it a day very disappointed.
Norman HPlease make.sure to have the vehicle.set out and ready for the customer. I could not take the initial pictures of the sides of the truck without moving it as the truck was tightly parked between two other trucks.
JOSEPH MThis was the smoothest and easiest experience I’ve had renting a U-Haul truck. Couldn’t ask for better customer service. Thanks!
ADAM HEveryone working here was very friendly. Have used them in the past for motercycles and will continue to use them
CHASE HHeather is very good at quoting prices, quick summary, quick out the door, quick process on return. Professional and honest service. Repeat customer. Connor
CONOR Fthis location was a complete pleasure to rent from. the young lady who helped me at the counter was very helpful. I appreciated them being open on Sunday and I would recommend them. again, the customer service was excellent
Robert TCustomer service is great. Parking lot is ridiculous to get in & out of. No room.
JULIAN VGreat customer service, very helpful.
ERIC MEverything was a great experience and everyone was very nice and professional, My only recommendation would be a preference for a diesel powered truck when using the 26 foot truck
THOMAS BThe staff was very helpful and offered assistance when things weren't quite as planned on the on-line reservation. The truck seem unusually loud while driving. Most likely an exhaust leak. We reported it when we returned the truck.
ELIZABETH BCharged double for boxes and would not buy back extras. Scam Buyer beware
Paul Sgreat service, great people.
JACEK JWhen it snows to have the place plowed so customers can park when returning the U haul.
CHERYL EThe only thing I have a problem with is the 4 separate pending charges for one rental. 2 for the amount I actually spent & 2 for the estimated amount. I could understand one of each MAYBE but 4 separate pending charges for over $400 apiece us fucking ridiculous. That's $1200 of "pending" charges above & beyond the actual charge. Fucking stupid. I've rented from UHaul many times in my life & this is the FIRST time I've had 4 pending charges. Wtf.
MELISSA MNeed to upgrade thier phone so when there are on another line you can leave a message
COLETTE HGreat service and great condition. Will rent again!
COSTAS NI was set back for my day a little bit because the wrong keys were in the locker for me. I selected mobile pickup because store opened later than I needed. I called U-Haul and the situation was handled by assigning me to the truck that matched the keys. Was frustrating for sure but was handled within a half hour of my arrival.
William RThis location is familiar to me as I have picked up and dropped off before. The only issue I have is that the lot is very small, and I am expected to park the trailer with my truck in a very confined space with little help. Again, I was only dropping off at this location because the website wouldn’t let me chose the location closest to me, or this location either. It was the pickup location who was able to switch my drop off to here, but even they couldn’t select the location I wanted, nor could they explain why.
DAVID AI had zero issues with the Private location. They were direct and ready for business. Sorry if this rating affects the private business rating. It is not my intention. My average three star rating is for the corporate App appointment system. I would of rated it below average two stars but I feared it would reflect on the private business location. Sorry again if it does. I made plans which could not be changed to move residential locations based on my original u haul appointment. The app stated the truck was on location for my appointment pickup. An agent responded later by phone to arrange for a new location pickup because the truck was in fact not on location. No biggy still in the same town. I ask d the agent if the truck was physically at the new location and was verbally assured it was. After the new arrangement I received a second call stating the same thing had happened. The second location did not have a truck available. I had no choice but to make a third arrangement at the Valporaiso location which they were great and everything worked out but I had to to payout more for mileage because of the distant location. Sorry again if this affects the private location. You were great. They corporate app sucks for truthful availability.
JACOB SFriendly Staff and very Helpful!!!!! Will use and recommend every time needed
BRYAN RI love BBU UHaul! Hannah & Salam & Karim are amazing. What I DON'T LIKE is UHaul contacting me saying they are moving my pick up to another facility (20 mins away where BBU is 5 mins away). Adriana was professional when I called to inquire why my booking was moved. She said it was because BBU did not have a truck for me. I spoke with Hannah and they did have a truck and it was reserved for me. Adriana said it must have been a scheduling miscommunication. She then connected me to scheduling. They tried to offer me 79 cents a mile to go to Portage. Why would I drive 20 mins out of my way. The 79 cents won't make a difference when I have to drive further. Also, this is the 3rd time UHaul has tried to move my booking. I will NOT use UHaul App to book ever again! I will also advise my friends and company to NOT use the app and to call BBU direct. If BBU did not have what I needed, then Hannah would have directed me where to get a truck. BBU is TRUE CUSTOMER SERVICE! This is why I ONLY BOOK with BBU!
MELISSA POutstanding service, excellent front desk clerks, very helpful and friendly
JOANNA BSuper nice people, even backed the trailer in for me since I'm not great at that
BRIAN BGet satellite radio
THEODORE PKeep offering a great deal for when someone needs it. Thanks again
JASON BBe better informed on the vehicles that can be used. Our 2021 Camry hybrid now has a check engine light on because we used a tow dolly. We were told it wouldn’t be a problem. It’s a problem.
ANTHONY CEverything is great at this place fast service very well explained just the uhaul we we're rented did not drive great kept pulling to the right even before it got loaded up which wasn't not over all safe but the people are pleasant and very helpful
HAYLEY CMaybe I didn't read all the info that was sent to me by U-Haul, but filling out all the info, the alternate person, their phone number, would have been great to have it done prior to the day of. The U-Haul videos were helpful. It was overall a great experience.
Jonathan DThe 5x8 trailer we rented smelled like livestock animals. It had straw and mud on the inside floor and ramp area. The trailer did serve the purpose we rented it for and functioned properly.
DARICK DThe truck was clean and the staff was helpful. My only quibble is the Uhaul parking lot lacks parking for your vehicle when dropping or picking up a truck.
SHERRY HVery easy to get in and out. Thanks!
BLAKE GHe shoveled the snow out of the trailer for me!! Can’t ask for more than that!! This location is always well stocked, fast and efficient.
LARRY WThis was our first time renting a van from this location. The people were friendly and exceptionally helpful. We will be renting from here in the future.
MICHAEL BYour personnel should not bill people for insurance when they did not request it on the original quote for service. I have purchased a hitch and rented 4 trailers on the past 6 weeks. This is a first for insurance charges
ELBERT BBBU U-haul is the ONLY U-Haul I use! They are efficient and fast! BEST IN THE AREA!!! Hannah & Salam are REMARKABLE and will work their magic to help you! THANK YOU AGAIN!!! ~ Melissa
MELISSA PThe girls at front desk was really friendly, professional. Helpful
ALYLECE BI think that if someone is renting a toy hauler that they should be instructed to bring 2x6”s to load the car with. That would make the whole job easier
EDWARD HGreat experience!
Cindy Meverything went smooth thanks guys
mike mThe pickup process was amazing amd the people had me out and on the road in no time. I will honestly only go.back to the place where I picked up the trailer from.
MICHAEL DGreat service
JAMES K