Customer Reviews for BBU Super Lube & Auto Care
(U-Haul Neighborhood Dealer)

76 reviews

1003 Calumet Ave   Valparaiso, IN 46383

(219) 926-7290

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/4/2022: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(219) 926-7290

1003 Calumet Ave
Valparaiso, IN 46383

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/4/2022: 9:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
4.0

A++ customer service. Great value. Will use again.

charles K. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
3.0

Customer did not leave a comment.

Erin K. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Na

Carlos D. 
Rating:
5.0

Nothing. Everything was great

Nick C. 
Rating:
5.0

Customer did not leave a comment.

FRANK O. 
Rating:
2.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Not much to improve on , great staff explained everything nicely . Nice equipment . Will go back to them for my trailer or truck rental needs . Very happy with their service .

Frank N. 
Rating:
5.0

nothing

KATHERINE K. 
Rating:
3.0

The experience was good but I feel that I definitely over paid. It ended up costing upwards of $100 when I feel it should have been less. Not quite sure what occurred. Also, I did pay for a dolly rental but it was not in my truck.

Carmen H. 
Rating:
5.0

Customer did not leave a comment.

JUDITH H. 
Rating:
1.0

The woman at the front desk was very rude. We reserved a dolly for our move and they did not have it when we picked up the truck. We will not be going to this location again.

Roy H. 
Rating:
5.0

Service was great. The manager was kind enough not to charge me an extra day even though my return was 30 minutes late. Would recommend this location to friends/family.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

Jeanne G. 
Rating:
4.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

The young lady that took care of my rental and hookup was very nice and helpful. Excellent customer service!

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

Edwin B. 
Rating:
5.0

Nothing. Everything was good to go!!!

Rolllar A. 
Rating:
5.0

Faster wifi; nothing else.

allen I. 
Rating:
5.0

Customer did not leave a comment.

Lynann P. 
Rating:
4.0

The uhaul/share app wouldn't work either when trying to upload my license or to drop off vehicle and upload photo of gas gauge. Also, the lot was small and when returning the truck after hours, there was another HUGE truck that took up the entire driveway. I'm assuming because they didn't know where else to leave it since lot was so small but BLOCKED my car in to where I couldn't drop my truck off in the designated spot and pick up my car easily. Very frustrating after 2 long days of moving in the heat. I was NOT happy at that point, but the truck I rented was clean and newer and had a back-up mirror on it and I was pleased with the actual, physical truck I rented and the service I received from Hannah.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

The update/ feature of the checkin process where you upload your drivers license was not functioning the day I picked up the truck. The day I dropped the truck off, the contact-less drop off feature where you upload photos was not working, and I took it upon myself to email uhaul directly. If these features could be worked on for future, that would be very helpful.

Sarah C. 
Rating:
2.0

The lady at the counter was very rude and seemed like we were a bother coming there for our service. We will not be using this location ever again.

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
2.0

Customer did not leave a comment.

Robyn R. 
Rating:
5.0

They are so friendly and helpful -- no complaints at all!

Barbara L. 
Rating:
5.0

They are always very nice.

Brad R. 
Rating:
5.0

Great people, new equipment, overall very good experience!

Karim K. 
Rating:
5.0

Customer did not leave a comment.

Richard Gene C. 
Rating:
5.0

Customer did not leave a comment.

Becky E. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Requesting unit was quick and easy. Owner was there early, so we were actually able to get our trailer and leave right after 8 am which helped our travel time 10 hours away.

Janet H. 
Rating:
4.0

Customer did not leave a comment.

Doug Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Very friendly and helpful service!

RENEE H. 
Rating:
4.0

Customer did not leave a comment.

NANCY A. 
Rating:
1.0

Great equipment. The "helper" didn't even know how to hook up lights. The owner had to come out and get loud with the helper. Also I brought the trailer back 2 hours early. Then it was a pain in the neck to try to return it over internet. I called and the customer service guy got smart with me. Overall not worth it.....

Brett D. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
4.0

Tight getting in and out of Facility

Brian L. 
Rating:
5.0

Pick up and drop off was so smooth. Extremely clean truck. No problems at all

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

vincent G. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Take the trailer off my truck when I return so I don't need to park it in the lot. Leaves me a chance of damaging the trailer which I would be responsible for. Good people working here. Lot and desk.

bob W. 
Rating:
4.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Nothing. Everyone was so nice and went above and beyond. Thank you so much.

Nicole A. 
Rating:
3.0

I don't think I should have been charged $20 for an after hours fee. We rented on a Sunday and returned the truck at 5:30 PM. We had until 9 PM. Shop closed at 12 and said to put key in drop box was acceptable. Why should I pay $20 more for that?

Jerry F. 
Rating:
5.0

Super friendly fast service!

ROBERT K. 
Rating:
2.0

Person checking in was very rude, charged a cleaning fee even though the trailer had been swept thoroughly.

AUSTIN M. 
Rating:
2.0

Improve mobile check-in/out process.

ALICIA G. 
Rating:
3.0

Pickup location was in area with terrible phone service so trying to do check-in was impossible and made us late. Finally called and was on hold for 20 min only to find we couldn't check in bc we were late (no discussion of this on the app or site). Very frustrating pickup.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

MARCIA W. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
1.0

Customer did not leave a comment.

RYAN T. 
Rating:
3.0

Customer did not leave a comment.

madison D. 
Rating:
5.0

Very friendly service I would recommend to anyone that wants to rent a U-Haul

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Julie F. 
Rating:
5.0

Can't really think of anything they were super nice super professional and clean I really don't think of anything else the price was very affordable

JEFF R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
No reviews have been submitted for this location.

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