The day I rented my truck the computer system. I was then sold I needed to call customer service so they could get my truck key number. Customer service told the person at the counter what the truck number was, and he had already rented the truck out to someone else earlier in the morning. The employee then had to call his supervisor, who was offsite, and the supervisor had to go thru their system and find a truck for me and reassign another truck number. Of course, they didn't have a 15-footer, and they had to give me the 20-footer, no upcharge thankfully. There also 4 other people with the same issue while I was there. Took an additional 35 minutes of messing around with the calls and finding someone who could get it straightened out. Would have saved time to go directly to the supervisor. I was also told I would have to pay $30 to park on the site but I asked for a no charge for the additional effort I had to go thru, and they agreed.
Scott A
Customer Reviews for Beach Gas Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super nice people!
Peter RI had a few charges I had not authorized tacked on to my "receipt" that was sent at pick up, not drop off. Customers should be able to see that receipt before it is sent but I was not given the opportunity so had to spend time on chat and phone to reverse those charges. I was told when I returned the truck that I wold be charged if it was not clean, but both the cargo area and the cabin were still dirty when I got the vehicle.
Amr ALocation is great. Your app is problematic
Andrew GThe cab was dirty The back was full of dirt all over The location does not have any supplies, i.e, mattress bags or anything The truck had a 1/4 tank which meant I had to get gas NOW When I returned the truck, the guy said, call UHaul, we don't clean the trucks Now my furniture is filthy and needs to be cleaned This was an awful experience
JEFFREY MThe attendant was extremely nice.
Haick II was relying on this truck for a show load out, and then 2 days before the pickup, I was notified that I was going to have to go to further away location - not just for the pickup but also for the drop off. This would have meant that I had guys driving around after midnight to drop off a truck instead of dropping it off two blocks from where we work. Then after I went through all of the arrangements to have extra driver on to pick up my driver - they changed it again with less than 12 hours notice. And so I had to change it all back and let the extra guy I'd hired on know that he was cut -- NOT good
HUGO CI actually was very disappointed. I had a reservation at 1pm and for some reason, it got "cancelled." I did not cancel it at all but when i arrived, it showed up as cancelled. Thankfully I was able to rebook it right there but there was only one vehicle left. Thus, it made me think my reservation was meaningless because if someone came to take the vehicle, it would have been given away. I also tried to reserve a furniture dolly but nothing was there.
Seth SThe air conditioning was not working in this vehicle. Also, the check tire service light was on and I.Mentioned it, and the guy said it was okay.
Jolene RLet them know that this location is closed between 1-2pm for lunch.
ANDREW GProvide usb power port in cabs - or at leadt alert cutomers no usb port - everyone has a mobile phone now
MARTIN CIt was kind of disappointing. We were not given the place where we asked to pick up the truck. Then given some place a good bit away. Then called back and after being on hold a much closer place. There was only an 1/8 of a tank of gas when we picked up the truck. We didn’t know there were no phone chargers except cigarette lighters and no GPS. We can understand, but it would be nice to know.
MICHELE SI order doly and branket they don't have and still chaged. I call the place but never call me back
keiko TI rented a 10’ truck from the Santa Monica location on Cloverfield. My reservation was from 8am-5pm. However, when I arrived the employee at the desk asked if 5pm was my return to which I said it is scheduled for 5pm but if I could move it any later that would be great. I asked if there was a charge for this and he informed me that there wasn’t any and they were open till 9pm. I was also supposed to receive two furniture Dolly’s that I never received. I mentioned this at return and was told they were taken off my bill. However, they were not. Not only was I charged for two furniture Dollie’s I never received, but I was charged for two furniture Dollys over two rental periods. If I had known that returning after 5pm would cost an additional rental period, I would’ve returned as scheduled. But I was assured by the employee on staff that this wasn’t the case. Additionally, I was charged $28 for gear I never received.
Chase PBuen servicio
MARIA MNothing, y'all are great and this is my u haul spot!
Kenneth GNo “lockbox “ but the guy behind the counter at the Gas Station knew what to do
Scott jThere were blankets, no furniture dolly, and the truck engine was in very bad shape. The battery died and I had to have the truck jumped with another cars battery.
Jeffrey LEasy check in, the attendant was very efficient and courteous
SUSAN CWhen I came to return the truck, the attendant was out to lunch for an hour and there was no where to leave the key, so I had to waste an hour waiting for them to return and get caught in rush hour traffic. Also, the truck was clean but the driver’s door didn’t close properly and the lock on the passengers door literally comes out of the door.
Nicholas SThe clerk at the location was rude the second I walked in, providing monosyllablic responses to any question asked. First was that my drop off location was changed and he questioned this Refused to walk around the vehicle with me, fought on the photo of the dashboard evidence on the gas level, grabbed my phone and took it across his counter where I could not take it back to review the dashboard photo. His name was Abi. Out of concern I documented with photos and videos the state of the vehicle. It was incredibly unpleasant. I did call CS immediately after this as well and was told I would receive a call from the area field manager but that has not occurred yet.
KAI KGentleman that helped us when we picked up Uhual truck was very friendly.
Gabriella STruck was fine - same as any location. The employee working there was so nice he put me in a better mood
TIMOTHY BGood customer service
JOSE MVery friendly and professional staff.
Maze DTruck acceleration is really bad I talk that guy i almost have accidents out of nowhere truck acceleration goes crazy when you are stop almost crash couple times today
OSCAR GNothing! Everything at this location was great too! U-haul is the BEST! We will always use your company when we need to move!
ANGELIQUE LClean vehicle, including windows, before offering it to a client
Phyllis GVery clean and friendly. Highly recommend.
Timothy MThere is no parking at the site so you have to park on the street, and the street parking is limited and can be a fair way away. To park on site you have to pay $30.
Otis SWell done!
jinpin yThey tried to scam me!!!! I folded and counted myself 12 blankets, he took them to the back then tried to say he was missing two blankets. When I told him I had taken pictures and can prove it he went back on his words. Then he tried to scam me for fuel!! I returned the truck with 3/4 tank, same than at pick up and on my contract, and he said I will be charged for a quarter tank because I should return the truck with a full tank. Then I said I had the contract on hand showing the tank level when picked up and once again he went back on his words. AWFUL EXPERIENCE. He likely tried to scam me because I was a female and by myself. Uhaul should not partner with this business! I will post online about this and show all receipts. In line was yet an other scammed customer that he charged for a second level dolly and only gave her the base level dolly. She had to argue with him to ask to be reimbursed the price difference.
CONSTANCE NPlace is a scam, broken equipment and they tried to charge me for it; thank god for corporate customer service. DO NOT go here
Logan MEven though I returned the vehicle at the same gas level got charge for gasoline and also insurance that I didn't requested randomly showed up at my receipt making mybrental 2x more expensive
Lucas FVery nice and friendly staff
Mario EUpon arrival I was told the truck I had requested wasn’t available. They gave me a 26 foot truck with no gas. I put $115 in to get home to realise the truck was too big, I returned to the location and asked them for the truck that I originally had rented, they gave me a 15 foot truck with a broken fuel cap and again no gas! $200 of gas later in that one, 115 in the one that I just returned and then I was charged an extra $25 in Gas even though I returned it with more gas than what I Rented it with! What an absolute extortion in this place! Avoid avoid avoid
TERRENCE APOSITIVE: Customer service and efficiency are excellent at this location. The absolute best experience. NEGATIVE: U-Haul telephone customer service was like a recurring nightmare.
Suzanne MThat you sent the receipt I'm still waiting
JULIENE DBest U-Haul experience I have ever had
Paul WNo phone call available. Hard to find nearby street parking. Char
Yanqiao ZFriendly service although the first truck they gave us had a mechanical problem which they replaced quickly and they didn't have the dolly we rented so we had to rent another that was so big we didn't end up using it. Otherwise, the men at the station were nice and efficient
Monica Dovercharged and no one responded to my email.
HAMRAZ AThey charged me for 4 gallons of gas after I filled the tank up to where it was before
BRENDAN MFlexible Steel Movers is excellent moving company. Rafael and Frank are very professional and work hard and efficient, within 3 hours moving get everything well done. Especially Rafael gave me extra help to return Uhal truck and dolly. Great help! We will recommend Flexible Steel Mover to my friends.
David YExcellent!
Stephen DJust keep doing what you’re doing
STEVE Ssmooth process. thank you
MASOUD GWe had some troubles closing the door on the truck TM7173. It would take us 3-5 attempts to close it. Otherwise as usual U-Haul is the best!
Fnu GThe clerk refused to close out my rental while I was there. He said I could go online myself or wait until he got around to it later on. I said I wanted my receipt with the total charges before I left but he again wouldn’t provide this. The store was not busy at this time. He could have but refused. I told him I was going to let U-Haul know about this.
Kelly DThe female staff me,her was friendly and knowledgeable the truck was dirty and shook when driving it but overall it got the job done.
BEVERLY KIt would be nice if they had a phone so we can communicate with them and not have to drive down there so we can ask him a question
Geraldine Mgreat service
Robert RThe same Cain of service excellent
Ramon QTruck was dirty
Joshua Peveryone deserves a 30% raise, but for now (note to corporate!) please ensure your workers have proper air conditioning!
Tabitha BNice customer service! Thanks
Manuel Nwebsite is VERY user friendly to place order.
Fariborz ATruck interior and exterior were not very clean. Feels like the truck needs a check up.
Baptiste DEverything was perfect and very professional. I always recommend you guys to my friends.
ART SJust dropped off the truck and turned in the key. They did the rest!
Laurie LThere should be parking for customers without the need to pay $30 especially if you’re just driving someone to go pick up a haul or are going for it yourself, the place has bad organization for the u haul truck themselves and you can bearly drive them into the gas station to fill them back up
David AI made a reservation for an appliance dolly. On pick up I was advised that they didn't have any. What is the point in making a reservation if on the day, its not available and I, the customer, is left empty handed ? And I also reserved a furniture dolly. Was told it was inside the truck. It was not. Very disappointing experience.
Simon PMake sure the truck and cargo space are clean.
ALEXANDRO VThe truck was in bad condition. The staff a d location were awesome.
Nathan HThe cashier was very rude. She mistakenly added safe move to my reservation and then said jt was my fault. I put the keys on the counter and they fell off the edge. She then accused me of throwing the keys at her which clearly did not happen. They fell off the edge onto the receipt machine below. This location is a problem because the cashier is responsible for all the gas station transactions, convenience store purchases AND Uhaul rentals. Far too much for one person to handle. Resulting in long line for everyone. Don’t go here. I will not be returning.
MICHAEL WThe cab could have been cleaner. Overall, the rental experience was a 9! Efficient, reasonable, and pleasant service, couldn't ask for much more!
Brian PGot a call about a missing Dooley that I placed in the back. Employee called me a liar and that was it
Patrick HGuy very polite and profesional... please give him a big raise..$$$$$
Raul RThe equipment was available and ready, but there is no free onsite parking. I had to park more than 1/2 a mile away. The other option was to pay $30 to park onsite. This is not acceptable. Also, I initially ordered a dolly online, but requested it be cancelled when I arrived onsite,. However, I was still charged for the dolly on my final bill. Additionally, the truck bed was dirty so I had to clean it before loading my furniture.
Otis S