Checked in and wanted a dolly and regular hand truck but they didn't have any. We checked in ahead of time so we had an easy check in and an easy drop off. Hard to find location since it was on an alleyway coming off of Milpas Street. Hard to park on Monday mornings since they had street sweeping in the surrounding neighborhood. Tank half full so we added about 2 gallons of gas for doing less than 10 miles driving.Raymond O.
Customer Reviews for Bear Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lisa B.
If a person reserves truck and adds floor dollys, hand trucks, furniture pads, etc. there should be some kind of correspondence that the equipment isn't available before arriving at the location .Brock H.
Customer did not leave a comment.BARNETTE J.
Thanks to full stuff everyone so friendly professional can't ask for no moreJORGE O.
Customer did not leave a comment.Carl L.
Customer did not leave a comment.RYAN M R.
Juan and all the guys there are so friendly and they get you into your uhaul super fast. I love picking up my truck rentals from Bear's Automotive ! A++++Valerie L.
Area was quite messyâ€¦.and very crowded. The owner was nice, and everything worked well, so transactionally, t was al godâ€¦just the location needed attention.steven richard L.
Eddie at Bear Automotive was very helpful and communicative. He made the check in and out process quick and painless. Wish most businesses had it this streamlined. Thank you !RYAN M R.
Customer did not leave a comment.Perla I S.
I only put 8 miles on the truck. When I picked the truck up the fuel gauge red just under half a tank. When I returned the truck it was just under half a tank. I only put 8 miles on the truck and the station charged me 18 dollars for three gallons of gas. The station never even put gas in the truck. The station charged me for the three gallons less than two min from me returning the truck. If the truck used three gallons of fuel in 8 miles there is something wrong with the truck.ANTHONYANDREW H.
Customer did not leave a comment.DEXTER C.
Everything was taken care of well. I'd use this location nextTHOMAS M.
Customer did not leave a comment.MIGUEL C.
Very smooth experience!George K.
Windows dirtyADRIAN V.
A little tricky to find and limited parking. The guy who helped me was very helpful and pleasant.STEVEN L.
Nothing was out of the ordinary, I was a few minutes late and there was no issue when it came to pick up the rental. Quick, affordable and reliable. Would definitely use again. Cargo van had a nice back up camera and was a smooth drive. Had a little trouble finding the gas compartment when it was time to fill up, but I found it right in the drivers side with the door open. That was my only problem! Other than that though, 10/10FARRAH G.
We had an appointment to pick up our rental at 8am. My employee showed up to just wait for someone to open the business. The employee showed up almost 30 minutes late.JOSEPH M.
Customer did not leave a comment.Jerrad D.
Customer did not leave a comment.JEFFREY B.
today I get an email with an extra charge of $20 for after hrs, we returned the truck earlier at 4:00 pm. Pick up time was at 10 am. 6 hours only. Its NOT a reason to charge $20 extra Also $5 for a sale. We did NOT purchase nothing. To Bad! I sent an email questioning and not answer.FERNANDO D.
This isn't my first experience with unethical billing and suspicious fees from the rogue's gallery of Uhaiul. The mechanic/Uhaul representative call me later that evening after my move and said, "You left the van dirty. There's a $25 cleaning fee if you don't come back and clean it yourself." I came back...but when the Uhaul monopoly is broken, I'm going to be the first to fly the coop. I have no good-faith with this business.TIMOTHY S.
The person who waited on my was great. I forget his name.PATRICIA P.
Customer did not leave a comment.Everardo M.
Customer did not leave a comment.Valerie K.
The man who helped us get set up was very nice and got us squared away quickly. We were lucky enough to get a newer truck so it was clean and drove wellBryce R.
Customer did not leave a comment.GERARDO U.
Take Cash deposits...STEPHAN F.
Customer did not leave a comment.Valerie K.
Customer did not leave a comment.Domenica G.
Customer did not leave a comment.KASIE S.
You cannot see that this is a uhaul drop off location easily. Only indication of the Uhaul location is a drop box located behind a corner. pulled over on the street hopped out the car to ask the mechanics if this was the correct place. They stated they could not help and were closing. Directed me where to park. I had to do the return on the phone, it was not clear or easy to return the truck on the phone. Would not recommend for a drop off location, not easy, clear or accessible.Anna C.
Customer did not leave a comment.Ezequiel H.
Customer did not leave a comment.HENRY B.
Customer did not leave a comment.FOREST M.
Not a thing. My experience was wonderful. Easy, easy, easy. Nice people.DeeAnna S.
Customer did not leave a comment.James F.
Customer did not leave a comment.Richard P.
The van had not been checked in or cleaned upon pickup so we had to wait. The app was not functioning properly and kept crashing and telling me there was an error. There was damage that had not been recorded that thankfully I noticed before checking it out.Thomas W.
I ordered a 20 foot truck and e location only had one 15 foot truck. No notifications. Dirty interior.Terence H.
Easy pick up and drop off. Customer support was on point when I ran into an issue that was my fault.Anthony D.
Customer did not leave a comment.SUEA W.
Customer did not leave a comment.Clayton M.
Original reservation was for another location. The one van they had for rental was involved in an accident the previous evening. I learned of this when I arrived at the original pick up location. UHaul did not contact me tor provide a van at any other local locations. Fortunately I was able to rent a van at a nearby location. The rental rep was good, tried to oversell rental insurance, the van was clean inside and mechanically sound. The exterior was dirty especially the windshield, there was no washer fluid, which made visibility less than optimal.BRUCE R.
The person who checked out our rental charged an extra day when we clearly returned the van ahead of the cutoff time. He blatantly ripped us off. This is not a trustworthy dealer whatsoever and has made me question whether to use Uhaul going forward.PETER S.
I wish somebody was there. I like the closure of a completed transaction. I had to find parking and cross my fingers. A lot fo responsibility for parking and dropping key into a boxShiloh S.
I was charged a cleaning fee and was not told this would be the case. The truck was left cleaner than I found it and someone picked it up Right after me. It was not cleaned in between users. This is unacceptable.Brianna M.
U-haul placed moving pads in my vehicle, which I did not notice until I got to my location. I used them because they were in the truck, but there was no proactive or obvious advertising charge for such service. This is entrapment at its best, and just really, really, really poor customer manipulation at its worst. U-haul is a terrible company and deserves to be noted as such. I will not be using them again; I will share my experience with my friends and family. The private location and its employees that served me on behalf of U-haul (though not U-haul employees) were wonderful and should be noted as such. U-haul as a company = poor.rosary leo D.
I love these guys. They are nice, quick and efficient. The truck smelled freshly sprayed with cleaner. I always call them first for my moving needs. Highly Recommend !!! : )VALERIE L.
Customer did not leave a comment.Chanel R.
Customer did not leave a comment.Jeremy E.
Customer did not leave a comment.JACQUELINE B.
Everything went so well and so professional there's not much to say. I would definitely rent another vehicle or truck from U-Haul. I would also recommend it to family. I'm a happy camper.Jeffrey C.
Customer did not leave a comment.ernan G.
Customer did not leave a comment.Alexander E.
Eddie, the owner, was really helpful, friendly, & very, very focused on givibg me a clean & disinfected van. Thx so much to Eddie.Sharon F.
Dolly was missing but I was still charged for it. Had to carry appliances by hand.Jesse S.
NO lesson on how doors operate. Side panel would not open - turns out it was on the key ring. Who knew? When I turned the van in and complained and he THEN showed me, I said that I should have been given this lesson up front. He said "NO WAY". The rental lot is tiny and hard to get a truck out - they should do it for you.Christine J.
Customer did not leave a comment.Sylvia V.
More friendlyEvan M.
Attendant was rude, dismissive and impatient; communication skills was poor but not related to a language barrier.Fredrick G.
Kind and thoughtful people.William D.
Upon arriving at the drop off location, the attendant stated that he wouldn't be able to check the truck in immediately because they were busy. I requested that he check it in just so I knew there weren't any extra charges. He assured everything was fine and I wouldn't be charged anything else. This rental was returned on time, but I ended up being charged an extra day due to the truck being â€œchecked inâ€ about 20 minutes after it was dropped it off.Tyler R.
Customer did not leave a comment.Arleen C.
Customer did not leave a comment.Kaitlyn L.
Customer did not leave a comment.john K.
No improvements neededAndrew A.
Customer did not leave a comment.Elba F.
friendly, prompt, helpful and polite.Douglas W.
Friendly and easyMichelle C.
Small but the guy was very niceJulie A.
Customer did not leave a comment.John M.
Clarify to customer that if the van/truck is returned after hours that you should go on-line to state that this was done so that there is no charge for an additional rental day.Kurt H.
Customer did not leave a comment.LARRY E.
Customer did not leave a comment.David K.
Friendly efficient serviceDexter C.
The locations were fine. The rental process was a nightmare however. I made the initial rental with a local distributor. He was unable to guarantee the exact pick up location and time but said I'd receive a call from UHaul the next morning. I did not. When I called them, they had me picking up the truck in a town 40 miles away. Not acceptable. We went round and round and I had them check uHaul locations in my city again and they came up with one. When I tried to choose a drop off location, they told me they input that but the person at the facility where I was picking it up would have to actually do it officially. When we went to pick it up, the person had no information at all on desired drop off location and said he could not do it, that I had to call UHaul again. When I did so, the person told me she input that but that she had to forward me to scheduling again. When I was put through to them, scheduling said that place was closed. When I requested my next drop off location, they said we deeded an appointment to drop off there. I opted to go much further to drop it off than intended just to ensure that there would actually be someone there. That location was so clogged with people dropping off uhauls that we couldn't get in or out of the facility and numerous cars and people were stuck. Overall not a good experience AT ALLNeil M.
Thank you so much to the man who came after hours and stayed while I located my ID. Excellent service!! 10/10Julianna G.
Customer did not leave a comment.Benito C.
Customer did not leave a comment.DALIA M.
Customer did not leave a comment.Debra R.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Roger G.
Thanks for great service and convenience!Barnard V.
Nothing,, your company/service did a great job.James M.
Clearer signage on where to park truck on a Sunday when dropping off and you all are closed. That's it, otherwise awesome and thanks!!Jennifer B.
Customer did not leave a comment.Gary B.
customer service was very nice, and I got helped and ready to go in a reasonable amount of time. location was just very tight and small and a little messyMara M.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Damon R.
Absolutely nothing! I had a PERFECT experience and Eddie could not have been lovelier or more helpful! Thank you very much...JULIE A.
Customer did not leave a comment.Emma L.
He stayed late to wait for us. You can't ask for more than that.Mariam M.
Eddie was very professional and got me in and out real fast. I would definitely rent from him again..JOEL R.
There were no obvious UHaul signs at this location, so having a more clear sign would be helpful!Danielle T.
A grimy repair shop.Craig M.
super easy to drop off.Margot H.