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Matthew H
Customer Reviews for Bear River Storage North Provo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly !
Cythia GVery friendly and efficient
Cythia GKeep trucks filled with fuel. When I picked up my truck to move, it only had 1/4 tank of fuel. This meant that I had to start my trip locating a filling station and filling the truck. Then before i retured it I had to do some math and figure out how to drop the truck off with only 1/4 of a tank. Very inconvenient.
Mark MSome confused about returning the key. At the end of the process they give me a code, so I returned at the box where I picked up the key.
Victor OGreat service
Shawn Jexcellent service 10/10
Felix CThe location was perfect. My app/the website was glitching though so I wasn’t able to check in online and had to go in.
Alicia RConvenient key drop with truck!
Naomi KThe rental process was fast and easy. The representative was very nice!
Kenneth FReally good customer service
Regina DI moved from Twin Falls, ID and had a reservation for a truck from Twin Falls to Orem. The confirmation lady the night before told me the truck was in Pocatello. I cancelled that truck but was out of options so I called back and had to drive to Boise. Lady was great and gave us miles/time so I'm happy with that. I then got a call the day of the move from Twin Falls U-Haul saying they had a truck for me - after making the four hour round trip drive to Boise. The people and prices were all great - some better communication to avoid confusion would be much appreciated next time. Thankfully it worked out, but the detour pushed us back another day. Thanks!
Taylor JIt was great and very affordable for a local move
Michelle MThe truck was very clean but beat up! Pickup was a breeze, staff was friendly and helpful. The radio was cracked. Tons of damage on all over the truck, I paid $75 to drive a very damage vehicle. It was so scratched and dented we personally took many pictures to ensure we weren't held responsible for anything. With all the insurance and extra you push at registration and warnings about repairs you would think you'd do some repairs...
ALISA NThe mobile website to load DL wasn't working properly. Even the owner of the Uhaul location couldn't get it to work. The return took multiple attempts to log in and load responses.
REBECCA B