Can't think of anything
Michael M.
Customer Reviews for Bear Valley RV & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Difficult to find.
LAURA W.We felt that U-Haul does their very best to accommodate its customers. Their prices are fair, and their equipment is great and in good working condition. We will rent from them again.
ANTHONY A.Great friendly service
Luis D.Very professional, easy and quick. Would definitely recommend.
Carmelita J.Perfect customer service.
Cesar H.There is no signage on Bear Valley Rd, the road one must take to get to the return location, which sits perhaps 1/8 of a mile up a hill and around a curve from Bear Valley Rd. It was very confusing even with my GPS system. The attendant told me I had to pay for excess miles. I refused because I drove the truck from the pickup location to home, loaded the truck and drove it to my destination, unloaded it and returned it. Perhaps, among other inaccuracies, the system algorithms calculated the trip mileage from the pickup location instead from the town in which I lived, the pick up location I listed when I reserved the truck.
John B.Vehicle operated fine but two issues: 1. low tire inflation light on dashboard was on and remained on for use of vehicle. Employee checked each tire pressure and we determined the tire pressure was good. So, minor thing, but vehicle should have been serviced to eliminate tire pressure warning. 2. Air conditioning shut off 2 or 3 times during trip of 141 miles round trip. Lastly, Sharron, who assisted with this transaction was very helpful, polite and professional. Enjoyed working with him. Everything worked out fine.
Jay H.The best
KENNETH R.Lower prices
Clinton T.Staff was friendly
anthony E.The only reason I gave it a below average score was because my pick up location was changed at the last minute, which caused me to drive more miles than I planned for. I had to pay 19.46 in extra miles that again I did not plan for so that really upset me. The lady was nice though. That was the only good thing.
RICKEY L.The lady behind the counter was very kind and very helpful thank you very much
MINDY L.Keep promises towards reservations. I was only in Hesperia because the reservation I made, 3 weeks in advance, in Barstow wasn't available for the trailer I wanted. I don't understand how I can make a reservation with ample time, and have to drive an additional 140 miles out of my way for a trailer I reserved much closer to my location.
PHARAOH A.Dropped off after hrs
Aaron A.The representative that help me out was the best I've ever encountered
RANDY J.I returned my U-Haul on 05/08/21. The rental agreement was until 5/09/21. I got charged on 05/09/21 for an extra day because they checked it in late. I checked it in myself online and even spoke to the female at this location. Now, I'm fighting to get my money back. This place is a joke. I will probably not rent a uhaul again.
SAMUEL G.Excellent service
RENATO S.Everything went smooth from the time of reservation, pick up & drop off. I haul people were very pleasant which surprised me very much. What a change from the my last experience. Hurray, Uhaul !!!😊😊👍🏾👍🏾
ANTONIO A.The truck I received had some damage on the passenger side. It was brought up before we drove away and when I dropped it off in Whittier they said there was no record of the damage. I hope they do not try and stick me with the repair cost
Juan R.Please Use Me as an Example of a Very Satisfied Customer, When Ever my Wife is Happy I am Ecstatic And She was Very Please With the Result. I Thought we Would Need an Extra Day But the move was so Smooth ???? That we Didn't.
Daniel E.don't have any
jesse B.The gal that worked at the counter of the facility was amazing!!!
Freda C.Excellent service
Cesar T.Rep. was professional , articulated what was expected of me. Excellent customer service skills.
Carrie O.Not much.all went well.thank you.
Tom B.Having reliable and accurate online preorders. Appliance dolly not available when I reserved / ordered one. Ordered 20' and got 26'. Person almost forgot to put normal utility dolly in the truck.
Sabina P.The staff were friendly and courteous. Thank you so much.
Melania L.I had scheduled my pickup for 8:30 am and wasn't notified that they didn't open until 9 am. I had scheduled it early as the temperature here are reaching over 100 degrees and didn't want to over heat my workers. The two women that I dealt with were very professional and a pleasure to work with.
Scott D.Did not offer equipment needed for a successful move. Equipment ordered in advance online but not available at location.
Paul O.Excellent service
elizabeth T.The young lady was very professional and helpful as towhat equipment would be required for what we needed to do.. i truly am sorry as I can not remember her name.
LEO W.Double check the tires for air pressure and nails. There was a nail in the left rear outer tire.
Dennis L.Could not get any better service.
Linda C.The representatives at this location were awesome! Incredibly helpful and personable. We move a lot so we will be sure to use this location in the fiture!
Brooke T.The girl was so embarrassed because someone left the trailer full of trash she cleaned it. I think she should get a raise.
Quintin G.Excellent customer service! Clean location and friendly staff. Definitely coming back!
JONATHAN E.My son actually help me pick up a truck From this location and he said the staff was really friendly.. and helpful.. I forgot the names he told me but it was a brother and sister that helped him and said they were very very nice.. and the sister he said.. was very friendly and beautiful haha .. we will do business there again it's so easy.. no hassle or wait time... Thanks again Linda Hunter
Linda H.The young woman who waited as the truck was absolutely delightful and very helpful.
Carol A.I have rented here before 10 years ago. I am only dissatisfied by employees opening over an hour late day I returned truck! Has people helping me that had to go to work. Final walk through for house. I based everything around dropping truck off at 9:00.
kristen W.Margarita was awesome and very helpful!
Fernando G.Great staff. This is the second time we used Besr Valley. Excellent staff!
eric M.Margarita was extremely helpful and professional
michael K.Great customer service.
Matthew S.The employee Margarita was beyond helpful and even helped contact further assets to assist me moving. Margarita was knowledgeable, friendly, kind, approachable, and had an overall great attitude. Margarita was more than willing to go the extra mile for the customer, very good customer service. I will definitely be back for my moving needs and will reccomend services at this location to any and all persons I know needing Uhaul services. Thank you, and keep up the good work!
tarron B.The attendant Sharron was attentive & professional. He had a great personality & went that extra mile to customer satisfaction. Adrian Suarez
Adrian S.