Customer Reviews for Beard Properties LLC
(U-Haul Neighborhood Dealer)

90 reviews

210 Laura Sue Humphress Dr   Campbellsville, KY 42718

(270) 789-0235

Location Hours

  • Mon: 11 am - 5 pm
  • Tue-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/21/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(270) 789-0235

210 Laura Sue Humphress Dr
Campbellsville, KY 42718

Services at this Location:

Location Hours

  • Mon: 11 am - 5 pm
  • Tue-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/21/2022: Closed
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Dealing with the person at the office was a delight! Will be back for any future needs uhaul can provide a solution for and will recommend any friends and family.

Sam H. 
Rating:
4.0

Customer did not leave a comment.

Lindy D. 
Rating:
4.0

Customer did not leave a comment.

douglas F. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY C. 
Rating:
5.0

Nothing to comment

Nathan R. 
Rating:
3.0

Customer did not leave a comment.

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Campbellsville U. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
2.0

Customer did not leave a comment.

Stephen R. 
Rating:
1.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Thad P. 
Rating:
1.0

The lady was rude the whole time we was renting the truck! She was hateful and smart and never even said thank you in the end. I've never had such rude customer service! She didn't explain nothing, not even the location of the truck we just rented. After handing me my card back she informed me that she wasn't sure how I would be refunded my deposit since I paid wirh a prepaid card. She could've said it wasn't allowed or explained BEFORE CHARGING MY CARD! but she didn't and when I came to get my deposit back two days later because of a Sunday, I was told it would be refunded in 3-5 businesss days back to the card it came from which is impossible because it's a prepaid card! And she knows that snd knew it whole time. I STILL HAVENT RECIEVED MY $70 BACK FROM UHAUL! I will never use ur service or go to that woman's shop again ! The customer service is so bad with both I never want to deal with either of u again ever

ALEXZANDER S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
3.0

Customer did not leave a comment.

CHADWICK A. 
Rating:
5.0

Customer did not leave a comment.

CHRISLEY T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
1.0

Customer did not leave a comment.

TRAVIS T. 
Rating:
5.0

Very helpful people.

ALBERT H. 
Rating:
5.0

Customer did not leave a comment.

CANDACE M. 
Rating:
5.0

Customer did not leave a comment.

TRENTON W. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

SHAUNNA M. 
Rating:
1.0

Too many over charges and they keep charging me. It's October and we moved in May.

ELECIA S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

JOEY F. 
Rating:
4.0

Inside of the truck was dirty and smelled like smoke.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
4.0

Very friendly and helpful.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn S. 
Rating:
3.0

a little smoky inside

David F. 
Rating:
3.0

The mileage was wrong on the contract and I have to pay for the difference not very happy

SHAWN C. 
Rating:
5.0

The 15' Truck rented leaked during some down pours during our travel, getting some of our boxes damp, nothing drastic, no reflection on the rental location

Brian C. 
Rating:
3.0

Instituting a cell phone policy would be helpful. At this location, I waited for the clerk to get off the phone with a family member only for her to periodically stop assisting me to read a text and respond. This occurred at least 5 times while she was pulling up and printing paperwork for me to sign.

Michelle K. 
Rating:
1.0

See other review I submitted

ROBERT D. 
Rating:
1.0

I was supposed to pick truck and trailer up at 10 am, I showed up at 930 and there was a problem with my reservation of the trailer. After 3 calls to uhaul customer service and an hour and a half wait time it was finally resolved. Then when I asked about hooking up trailer to truck she said she was the only one there and couldn't hook it up so I needed to if I wanted to take trailer.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
3.0

Computer system was down, had to call someone to complete my rental.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Jacquie M. 
Rating:
5.0

Customer did not leave a comment.

JOE P. 
Rating:
3.0

just what we needed for moving the few things we moved. It was inexpensive and we were glad to find a dealer close

JORGE M. 
Rating:
3.0

We were not greeted when we walked in. The lady wouldn't even smile. The lights on the trailer didn't work. We had to drive to 3 different places to get help and still nothing. The lady we dealt with left before we could get the trailer hooked up and go back in to let her know the lights didnt work. No one else was there. Found out no uhaul place could help us we had to call the 800 number. The trailer lights worked off and on the whole trip

WONDA S. 
Rating:
2.0

There was no walk around of equipment prior to use. The reps did not wear mask. Also a computer check in portal would be a plus at every location to insure proper drop off when no one is available to verify drop off timing. The website dropoff option was not available because we did not reserve that way.

CHARLES H. 
Rating:
5.0

Gale was apleasure to work with.

Keith L. 
Rating:
5.0

Gale was a pleasure to work with.

WILBERT L. 
Rating:
5.0

Just keep this high standard going. Perfect service.

MICHAEL D. 
Rating:
5.0

Great experience with our first U-haul truck rental! Thank you, Gail!

TINA L. 
Rating:
5.0

Please don't text me at midnight when I have a toll ticket wasn't happy

Campbellsville U. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

Katheren F. 
Rating:
4.0

Could not help me with my concerns.

ALYSSA B. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Nothing Excellent

carl R. 
Rating:
4.0

Customer did not leave a comment.

Joseph T. 
Rating:
1.0

Gail was rude on the phone, rude when I arrived. Worst customer service I've ever had. She called me when I was en route to pick up the truck and asked when I was going to arrive. I told her 1:30 and she said "well, I leave by 2pm so..."

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
1.0

I have been charged fees that are not applicable and will challenge them on my credit card.

LARRY H. 
Rating:
4.0

New wiper blades

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

24/7 truck was a great way to go

Adam N. 
Rating:
5.0

You cannot improve on excellence.

Mary U. 
Rating:
1.0

My reason for online reservation was to have the equipment I needed upon arrival of pick up. She told me she hadn't looked at my reservation previously plus although I requested an 8am pickup (it was the only time listed) she informed me had I came at 8, she would not have been there! So, I reserved an appliance dolly and 2 furniture dolly's—because I needed them!!! She didn't have the appliance dolly, and only one furniture dolly. She did have a utility dolly so I did rent it. Lastly, the stench of cigarette smoke was thick in her place of business—-who wants to be stuck in that environment? I guess if you smoke and do really need what you reserve, this place is for you!

Mark H. 
Rating:
3.0

Obviously the truck was not checked to see if it was clean. when I picked the truck up it had chunks of mud on the floor and spilled beer stain on the seat and steering wheel and seat. This was definitely not what I have experienced with renting U-Hauls in the past.

Lance L. 
Rating:
3.0

Small office where the one employer sometimes has to leave and is not available.

Kathleen W. 
Rating:
3.0

I was not advised of the extra safety charge when I requested an extra day.

REBECCA M. 
Rating:
3.0

Customer did not leave a comment.

Christiaan C. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Great Service! Just need to makr sure the dolly is with the truck

Chanda C. 
Rating:
5.0

Customer did not leave a comment.

RONNIE R. 
Rating:
3.0

Customer did not leave a comment.

willard W. 
Rating:
5.0

Used the self check out. It was convenient, however, I did not receive a receipt in an email, as the site stated.

Art A. 
Rating:
4.0

Completed drop off while location was closed. The location seemed well maintained from appearance and was easy to get to. Couldn't rate other departments or cleanliness of equipment because of after hours drop off

Jeremy C. 
Rating:
5.0

excellent customer service.

Kim M. 
Rating:
4.0

Truck cab was nasty and the smell was HORRIBLE!!!

steven D. 
Rating:
1.0

The lady that works there was very rude and talked a customer right out the door with her attitude, bad business if u ask me her attitude was horrible

NATOYA B. 
Rating:
5.0

Was very accommodating to our needs, went above and beyond in my opinion to ensure the trailer was there at a time convenient for us and our plans. Couldn't of asked for a more personal experience. Highly recommend this u haul representative to everyone.

Diane T. 
Rating:
1.0

Not friendly at all - made us real uncomfortable the whole time there

NICKY D. 
Rating:
3.0

Customer did not leave a comment.

Deidra Y. 
Rating:
1.0

The woman renting the Uhaul to me was/is VERY unprofessional and didn't want to help assist with me with anything I hope I never have to move again because I won't be using Uhaul services that's forsure !!!!!

Jesseca D. 
Rating:
4.0

Have the trucks cleaned like they are supposed to be. Back had potting soil all over the back. Passenger seat was full, and on the dash. Soil all over.

Kenneth H. 
Rating:
2.0

I had make it clear I needed to pick up the equipment promptly at 10AM when they opened (why are they not opening until 10?) and the employee did not show up until 10:20 and was in no hurry. This reflects poorly on UHaul.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

TOM H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top