The truck was super dirty the windshield was very dirt on inside and out side the driver door was also very dirt there was pet hair in the truck it was very disgustingJoe F.
Customer Reviews for Bears Towing & Recovery of Falcon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We made a reservation a few weeks before our move at a location a couple miles from our home. Two days prior to the scheduled pickup we were notified that location had overbooked and we'd have to drive to a nearby town to pick up our rental truck. I can understand overbooking, but why didn't UHaul have the truck brought to the location we specified?JAMIE F.
We arrived at an unmanned lot that had no service counter, was poorly staffed, and didn't have the supplies we rented along with the truck.Norberto V.
Keep hours constant, we had to reschedule pickup time.PAMELA D.
I prefer a drop location that is staffed to allow questions and answers. The lack of information created extra work for me since I had a trailer, truck and car carrier that were dropped at different times. In the end everything worked out okay.Ralph J.
When I arrived at a non-secure gate (exactly on time) there was a phone number to call on a sign. The person who answered told me that no one was there but that I could pick up the 6 x 12 trailer. I had to call friends to help me come hook up the trailer. It is unacceptable to not only allow such poor security for UHaul equipment but to assume that your customer has the means to load a trailer safely onto their vehicle without a jack.Christopher D.
Customer did not leave a comment.James R.
The trailer was supposed to be ready at 12 noon. I was able to get it at 2:15Julia V.
Have the Uhaul fuel tank completely full so it's not one more thing a person has to, topping off the tank during a stressful move. It's also easier to return a full truck than guessing on when to stop the pump.BEAU R.
I had to drive 30 miles before I could even start moving. There were closer locations. Curtis St. were nice people and was a clean truck/trailer.Jon C.
Customer did not leave a comment.ROBERTDAVIS P.