Customer Reviews for Beaufort Self Storage
(U-Haul Neighborhood Dealer)

997 reviews

1721 Ribaut Rd   Port Royal, SC 29935

(843) 476-4251

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(843) 476-4251

1721 Ribaut Rd
Port Royal, SC 29935

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not applicable. Good job!

Kimberly S. 
Rating:
4.0

It was easily located and the staff was nice and friendly. It was a super easy process from completing the contract and hitching up the trailer to our truck.

Joanna S. 
Rating:
3.0

Customer did not leave a comment.

ashlie P. 
Rating:
5.0

Great customer service

Tithanie V. 
Rating:
2.0

Didn't put Enoug Gas in the truck 4 My Travel I have to pay for Gas twice

Mimi P. 
Rating:
5.0

These guys r great no prob at all

Shanka M. 
Rating:
5.0

These guys are models for business could learn a lesson. They were efficient, courteous and understanding my needs and my move. The facility was clean easily accessible and presentable. Everthing was better than expected. Wonderful job! Thank you over and over

aaron H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

The store manager was an amazing person, super helpful and professional!

Patricia S. 
Rating:
5.0

No improvements necessary. The manager and owner are great to work with. This location should be the flagship for how all U-Haul places should run.

Yolanda R. 
Rating:
5.0

Great customer service

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The owner made renting so easy. He was very friendly and explained everything to us. It was the best experience I have ever had woth Uhaul. All of your locations need to be trained like he was. Incredible experience!!

Billy K. 
Rating:
5.0

Everything went really smooth. Everything was ready to go. He walked me around truck and made sure I had everything set up even got mirrors adjusted for me. Will do business with again.

Lonnie S. 
Rating:
5.0

Great location and excellent staff!

WILLIAMANTHONY E. 
Rating:
5.0

Customer did not leave a comment.

BRANDY F. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

The agent was outstanding in handling everything.

William S. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
5.0

William was great to deal with, quick and explained everything thoroughly.

Carl R. 
Rating:
5.0

Customer did not leave a comment.

Camden G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Yolanda R. 
Rating:
5.0

Customer did not leave a comment.

Rosa B. 
Rating:
3.0

The man working there was very knowledgeable and helpful.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMANTHONY E. 
Rating:
5.0

Super helpful!!

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Nothing, the customer service was great.

Jacqueline A. 
Rating:
5.0

Customer did not leave a comment.

Romaine W. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
4.0

Manager was great!

Don M. 
Rating:
1.0

Terrible location. It's a storage facility that as an after-thought rents U-Haul. Terrible after hours Drop Off Instructions to find the entrance. Not even visibly marked. Would NEVER use this location for anything. Find another franchisee.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

It was overall a really good experience. The man that was working was really helpful and overall just a good guy! I would really recommend this Beaufort Self Storage location, even thought it is located in a tricky spot. I was showed everything on the truck, he helped me move the mirrors and just make sure I felt safe/comfortable with the truck!!! 10/10 recommend.

michelle S. 
Rating:
5.0

i canceled this, there is no parking, did not fit mt needs

Michael M.  |  Reservation 
Rating:
3.0

na truck never made it, it was towed! motor blew up!

Michael M. 
Rating:
4.0

Customer did not leave a comment.

dan M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Anjohnene D. 
Rating:
4.0

Web site could be more helpful times out to fast could not finish checkinon app

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
5.0

Great staff!

ross E. 
Rating:
5.0

Customer Service was amazing from start to finish.

JOSEPH PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Thank you to the gentleman that assisted me, friendly, knowledgeable, and courteous.

TAWNJA J. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Lamar R. 
Rating:
3.0

When dropping off if the nearest location could be provided at rental time it would be very helpful.

James M. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Not well marked. Tiny parking lot just off busy road. Car and trailer can barely pull in.

Richard S. 
Rating:
5.0

Great service overall impressed with his knowledge and kindness

cindy W. 
Rating:
5.0

Just make sure the air conditioner works in the vehicle. I know it's a truck but loading and no air conditioning it was rough.

Tyrone L. 
Rating:
5.0

Owner was super helpful.

Cheryl O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

This location is always so kind and helpful. The owner and team go out of their way to make the experience exceptional.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

No need for improvements. Customer service representative, William was excellent: professional, knowledgeable and courteous. Equipment was ready on time, fueled and fully equipped. Seamless pickup and return.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

He was great and very friendly. Would use in the future.

hope B. 
Rating:
4.0

Fast service, in and out

Dianne P. 
Rating:
5.0

John and William was very Helpful and Friendly. Thanks

Jacqueline R. 
Rating:
5.0

Customer did not leave a comment.

Chuck G. 
Rating:
2.0

The truck was new so it was clean, but the front passenger side tire was extremely low on air and there was only 1/4 a tank of gas in it. He said he didn't do any maintenance (tire) on the truck. Any customer should be able to pick up a truck full of gas and tires full of air. Also he did not know if truck had cruise control and told me to google it.

Lynn T. 
Rating:
5.0

I was always treated well.

Candy D. 
Rating:
5.0

Apparently the agent was under the impression that our pick up time was 9 am and was being pressured to rent the van to others. My confirmed reservation was for 12:30, about the time we showed up. It would have been very bad if the van was rented out to someone else. Kudos to the agent on site for holding firm.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Easy and fast! Great experience!

Jeff B. 
Rating:
5.0

The truck, location, and personnel at Ribaut Road were great. However, our original reservation sent up to a Seabrock, SC location that didn't even have trucks. I talked to two people on the phone to straighten things out. One didn't seem to care at all and the other was even rude. They were both very unhelpful. Thank goodness for the man at Ribaut Road.

Keenan W. 
Rating:
3.0

get a location that coesn't require a 2 hour drive to drop off the equipment!

william B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

John is great. This is the only location in Beaufort that I will ever use.

ELEONORA S. 
Rating:
5.0

Customer did not leave a comment.

Cab M. 
Rating:
5.0

I'd called to ask moving mattress and box springs be put aside and they were when I picked up the truck. The professional, attention to detail, like checking the mirrors are set correctly make them special.

Pam S. 
Rating:
5.0

Outstanding service as usual. Best uhaul dealer on the planet.

John S. 
Rating:
4.0

Have more parking. Area was a little tight. Other than that was awesome and helpful. Much appreciated. Thanks Dave

Dave S. 
Rating:
5.0

GM on site was great! Can remember his name, but best Uhaul dude I've ever dealt with!

Jenn B. 
Rating:
5.0

The manager or assistant on dues Sunday Morning was GREAT. Explained everything about the process, and how the truck worked for me. Also tips on how to pack it when I returned it. Great experience. THANK YOU.

Christine N. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
4.0

The manager was great and super helpful!

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
3.0

I had a 4'x8' trailer - they are light and manueverable, but the location is still difficult to access. In the front, on Ribaolt Road, very difficult to enter, then turn around, with a trailer. I had been here before with another rental, and a person directed me to go to the back entrance. This time I could not even find that. Did not interact with any personnel since it was very early in the morning on a holiday (jan 2).

michael G. 
Rating:
4.0

No concerns. The owner was very pleasant and engaging. He provided detailed information and was very helpful.

CATHERINE D. 
Rating:
5.0

William at Paris Island was excellent and very helpful on my return. I will use him again. UHaul as a company, however, is lacking. I could not return the trailer near my destination in Bluffton despite several UHaul locations near me. No local location would take a trailer. Only trucks because they are more profitable. This is not a top shelf business practice, and is disappointing.

Robert W. 
Rating:
4.0

Please issue a refund for the unnecessary charges that were not a part of the original contract. Please correct any automation that may be running in the background.

Jordan W. 
Rating:
4.0

Once again, your website states that this location is open on Saturdays until the afternoon however, when we arrived, they were closed and only open from nine till noon again, no communication that this location was closed already

Victoria C. 
Rating:
5.0

William was very friendly, knowledgeable, and helpful. I highly recommend this location for picking up equipment.

Matt P. 
Rating:
5.0

The gentleman that checked me in was very informative and helpful. I would definitely recommend this location for Uhaul services.

Naomi W. 
Rating:
5.0

Beaufort Self Storage on Ribaut Rd. is focused on the customer and their needs. Great service!!

Korissa L. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Tiwana H. 
Rating:
5.0

This is a Flagship store for U-Haul Customer service, fanonibal.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Lynn G. 
Rating:
5.0

Access to site is challenging bu staff were great.

Robert M. 
Rating:
5.0

The person who runs this location was amazingly helpful and gives the best customer service I have ever experienced at a U-Haul.

ROB M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

I have used this facility on two separate occasions and have been completely satisfied with the service and pricing.

Rick O.  |  Overall Experience 
Rating:
5.0

Thank you for everything.

Azoora Racing LLC B.  |  Overall Experience 
Rating:
5.0

John & William have been most helpful throughout the course of our storage needs. They graciously set us up, even on short notice, when our movers delivered our belongings before we could move into our house. They’ve both been courteous and professional in answering our questions and dealing with any billing issues. We would definitely recommend this facility!

Ann M.  |  Overall Experience 
Rating:
5.0

William and John were both soo friendly and helpful. I would highly recommend this facility for both U-Haul and storage. One of the only storage facility's to have a clean environment and very helpful staff that understand every need you may have and gladly help you through it. If I ever need storage or truck rental services, Beaufort Self Storage would be the only place I would use! Soo grateful to have met them. Randall Rewerts

Randall R.  |  Overall Experience 
Rating:
5.0

Incredible staff and very accommodating. I am very happy with this facility. This will be my go-to business for moving and storage. Nice to know they are always there and ready to support.

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Beaufort Self Storage was a very convenient location in Port Royal. William was very helpful, knowledgeable about the facility ,efficient and accommodating to us. We would recommend this facility.

Laura J.  |  Overall Experience 
Rating:
5.0

I have been a customer multiple time in the past few years and the staff has always been absolutely wonderful and helpful. Always clean areas and wonderful people!

Kathryn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ursula W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and went over and above to help. I would definitely use again if ever in the need.

Katherine L.  |  Overall Experience 
Rating:
4.0

Very clean and efficient storage space

Madison H.  |  Reservation 
Rating:
4.0

Very helpful and well kept.

Guy T.  |  Reservation 
Rating:
3.0

The 1st month free that was offered online was not honored . Had I known it wouldn’t be I would have definitely booked my storage at a facility that honored the promotion with the uhaul partnership

Natasha C.  |  Reservation 
Rating:
3.0

I cancelled my reservation for the unit prior to my move in date. I am no longer in need of a storage unit BUT if I do in the future I definitely plan to use your facility. Thanks!

Sandi S.  |  Reservation 
Rating:
4.0

Very nice even helped on a Sunday when they were closed!

Kelsey K.  |  Reservation 
Rating:
3.0

None

Steven T.  |  Overall Experience 
Rating:
5.0

Beaufort self storage is wonderful. The staff is great the units are clean and most of all they have 16 Cameras and a huge fence to keep my stuff safe. They sell Uhaul boxes and rented a truck to move

John S.  |  Overall Experience 
Rating:
5.0

Appreciate your business

India R.  |  Overall Experience 
Rating:
5.0

Thank you so much...i will return if I need a self service storage..will highly recommend to my family and friends

inez m.  |  Overall Experience 
Rating:
5.0

Had unit for 2 years. No problems. Would recommend the facility. Hours convenient, staff very friendly and helpful.

CAROLYN L.  |  Overall Experience 
Rating:
4.0

The gentleman at the office was awesome!!!

fran r.  |  Overall Experience 
Rating:
5.0

I am so glad that I chose this storage facility! It was quick, easy the gentleman who helped me was fabulous. The price isn’t too shabby either. I’ll highly recommend them to anyone.

KELLY H.  |  First Impressions 
Rating:
5.0

Facility and workers were great!

TRAVIS L.  |  First Impressions 
Rating:
5.0

Might need a bigger storage.

Privacy R.  |  First Impressions 
Rating:
5.0

Manager was extremely helpful and friendly during our move!

Privacy R.  |  First Impressions 
Rating:
5.0

The facility was very neat and the clerk was awesome. He walked me to my storage unit and explaines somethings and then we completed the paperwork.

MIOSHI G.  |  First Impressions 
Rating:
4.0

The people at the office were great. Everything was explained fully. The unit was clean. The payment processing for the initial rent and on-going was easy to set up. Glad I picked this location.

Privacy R.  |  First Impressions 
Rating:
5.0

Great service. The whole process went smoothly.

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is very clean, owner is super nice and helped my fiancé when he needed it.

Privacy R.  |  First Impressions 
Rating:
4.0

It was fantastic

Privacy R.  |  First Impressions 
Rating:
4.0

Very clean and secure, manager was very accommodating. Convenient unit

Privacy R.  |  First Impressions 
Rating:
5.0

Great and helpful.

Privacy R.  |  First Impressions 
Rating:
2.0

We were informed that they do not participate in any programs with UHAUL for first month free. She said she would discout the first month

Privacy R.  |  First Impressions 
Rating:
3.0

didn`t end up needing the unit, but the manager was very nice

Privacy R.  |  First Impressions 
Rating:
5.0

One of the smoother activities of the week

Privacy R.  |  First Impressions 
Rating:
4.0

Good staff, units clean, reasonably secure.

Privacy R.  |  First Impressions 
Rating:
5.0

Vicki is awesome! Very quick to respond helpful!

Privacy R.  |  First Impressions 
Rating:
5.0

Very quick to respond. Polite and professional. Would definitely recommend. Highly satisfied customer!

Privacy R.  |  First Impressions 
Rating:
5.0

Vicki was so accomadating for me. I was in a hurry to get my son to the airport. She went above and beyond to help me.

Privacy R.  |  First Impressions 
Rating:
4.0

Very helpful

Privacy R.  |  First Impressions 
Rating:
4.0

The manager of the facility was very helpful and nice. The unit was clean and easy to get to.

Privacy R.  |  First Impressions 
Rating:
2.0

Didn`t seem friendly.

Privacy R.  |  First Impressions 
Rating:
3.0

Trn rad tght esp w/lg uhaul Mine-26` Shld say no lg trucks Hd to rtrn it diff loc b/c of sz Drs nt high, esp w/rsd conc lip for flding Lns slope so un/lding hrdr w/lg obj or trk w/rmp Car/pk-up bttr

Privacy R.  |  First Impressions 
Rating:
5.0

Proprietor was very helpful and pleasant. I moved in during a downpour and was happy to see a nice dry storage unit.

MARGARET E.  |  First Impressions 
Rating:
5.0

Great service!

Privacy R.  |  First Impressions 
Rating:
5.0

Great service!

Privacy R.  |  First Impressions 
Rating:
3.0

Unit reserved not available. We received a call to notify us ASAP so we could make other arrangements.

Privacy R.  |  First Impressions 
Rating:
3.0

Met all expectations. Clean and accommodating.

Privacy R.  |  First Impressions 
Rating:
5.0

Although our move didn`t happen. I was very Impressed with the online services, and cheap competitive prices.

Privacy R.  |  First Impressions 
Rating:
5.0

absolutely great

Privacy R.  |  First Impressions 
Rating:
5.0

Absolutely great!

Privacy R.  |  First Impressions 
Rating:
5.0

Facility very clean and accessible. Vickie very helpful with final directions. Admin process was simple and quick. Definitely recommend to anyone needing storage in Beaufort area.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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