Customer Reviews for Beaufort Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beaufort Self Storage

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Angela M. | Overall Experience |
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Customer did not leave a comment.

Charles T.
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Elizabeth M.
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Katherine L. | Overall Experience |
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Everyone was friendly and went over and above to help. I would definitely use again if ever in the need.

Buddy P.
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Customer did not leave a comment.

Nigel S.
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Customer did not leave a comment.

Nigel S.
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Nothing Needed

Sherlok H.
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Best uhaul locatuon ive worked with. Owner is very friendly.

colton S.
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Customer did not leave a comment.

Edward C.
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Andrew R.
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Bruce D.
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David S.
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Improve? Nothing bad happened so there was nothing to improve upon. The staff was helpful and competent. Could not ask for better

gino I.
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nothing

Patrick K.
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Blinkers (only) checked as we pulled out. Thought we were good to go. Drove home in the dark during a thunderstorm with NO working TAIL LIGHTS!! Big rigs rushing up on me and I didn't realize why until I stopped for gas. Damn...

KIMBERLY V.
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Great customer service! They were easy to work with And they were very understanding and helpful.

margaret N.
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Customer did not leave a comment.

lori M.
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Great experience! Paperwork and truck were just waiting for me to arrive! Owner was very friendly, super attentive and helpful!! Made sure to tell me to turn off hauling feature to help with mileage... Also gave a great tip about great deals on vehicles at rental places going out of business!! Truck rental... $130, new/used car for my son... $13K!! Turned into an expensive day!! ?? seriously, appreciate! Couldnt have asked for better service!! Thanks!!

Tiekarria D.
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Manager was very nice and consistent

David P.
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Customer did not leave a comment.

Walter Scott F.
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Excellent service friendly and accommodating

Gerald B.
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A little more attention to cleanliness of interior of such great vehicle which was pretty new. My wife would not ride in it for dog hair and smell!

Joshua H.
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Customer did not leave a comment.

Della S.
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I have had years of experience renting UHauls and others. The team at this location has customer service down to a tee.They were polite, helped me find the most suitable moving vehicle, and worked to help me overcome scheduling conflicts. Great UHaul reps, tops!!!

John S.
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Great staff exceptional service extremely helpful Thanks

Charles W.
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Customer did not leave a comment.

Tara O.
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Go somewhere else. UHaul is not the problem. This location is. They do not understand the rental process. They aren't familiar with the UHaul platform. They are rude! Laughing outright at my frustration. Unwilling/unable to resolve their own mistakes. I had to involve corporate and the regional manager. They were trying to overcharge me. Thankfully I had photos and evidence. They also deleted the dolly from my original order without telling me. This was a NIGHTMARE. Go somewhere else.

Katrina R.
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Helpful staff, easy process. Thank you

Kirsty F.
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Make your website more user friendly

kevin M.
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Customer did not leave a comment.

Stephanie F.
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Mike B.
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THOMAS H.
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JedJames S.
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I had a reservation at your location on Parris Island Gateway for 8am. I was assured they would be available on Sunday morning. They said all was OK, just call them and it would all be handled by phone. Well they never answered the phone for 2.5 hours. Fortunately the Ribaut location was available. Very poor showing for Paris Island Gateway

Victoria E.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Gustavo S.
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Great costumer care . The gentleman own that place is a amazing and clear in all steps . Thank so much for hace a so valuable place .

Corey D.
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I appreciate the flexibility I was afforded of picking up my trailer after hours when coming from Florida to retrieve it. That was very helpful as I didn't have to rush. Thanks to William.

David S.
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Guy was great! IT was the raining the hardest I have ever witnessed and he hooked up the trailer in the middle of it. Also was very nice

Robert M.
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This is not the fault of the pick up location but with the national reservation system. You sent me a text message confirming my reservation but never mentioned in the text that you had moved my pickup location from where I originally made my reservation. This left me running around in a town that I am not familiar with trying to find the trailer I had reserved instead of loading and getting ready to get on the road. How difficult would it have been to call or email me in advance to let me know the location had moved? The local dealers were great. Your national reservation system needs work.

Alexandrea S.
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Customer did not leave a comment.

John E.
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Absolutely, problem free return. Very quick and efficient.

John S.
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Nice place professional people

PAUL M.
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Extremely helpful even when we came in after hours

Carrie D.
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This place is Great!!! Highly recommend!!!

Amy B.
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Customer did not leave a comment.

Adam C.
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Customer did not leave a comment.

Shleea H.
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John & Walter went above & beyond to assist me with my Uhaul truck and trailer!!!

John S.
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Great staff and easy rental Thanks

Doug H.
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John & his team were the best! Honest, cheerful & helpful too the nines. Highly recommend! Doug Hendricks

Wendy S.
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The cab was dirty (sticky) requiring us ti clean it before use.

Joel R.
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Fantastic service!

Bill L.
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Customer did not leave a comment.

Regan P.
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William totally knows it all, and was totally wonderful to us. His location is awkward for pulling in, but that was not his fault.

Jennifer J.
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Susan G.
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rhonda S.
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William was the best very helpful and kind Yhe boss John was so great to help me find a truck when the place i was supposed to pick up was closed THANKS TO YOU BOTH ,YOU WENT ABOVE AND BEYOND TO HELP ME THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!

Ashleigh A.
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Customer did not leave a comment.

John S.
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Excellent customer service

Eric G.
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BOB S.
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shane L.
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Amazing service. Very friendly if I lived in South Carolina I would go to this location every time

Nitza T.
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Absolutely the worst customer service EVER!!! I walked into the facility and the man behind the counter was rude from the moment I walked in. He never said hello just where's paperwork? Never introduced himself nothing! Then snatched my paperwork said i have enough of these trailers. He then pointed out some tiny number i was supposed to call before drop off. He then escorted me and another customer out of the office because he couldn't leave customers in the office alone. He then told me walk around the block to the back to meet upbwith the trailer (which was a 1/2 mile away due to the lay out) I walk around and i was back at the front office! He begins to complain about "Corporate Uhaul" how "they" want him to go to tablets. He was throughly upset i just wanted to drop off not here complaints.

James D.
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Customer did not leave a comment.

Greg G.
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William is great to work with, exceptionally helpful.

Greg G.
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Customer did not leave a comment.

LEON P.
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Clean, well managed u-haul & storage business. The owner & manager are well informed and provide courteous, thoughtful assistance, each and every time I frequent their facility. I highly recommend this facility for any and all u-haul and storage needs.

CHRISTINA R.
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Customer did not leave a comment.

John S.
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outstanding experience

Madison H. | Reservation |
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Very clean and efficient storage space

Guy T. | Reservation |
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Very helpful and well kept.

Rebecca B.
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This man came back after hour to help me get my car off the dolly. He was very nice and helpful!

Gary M.
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Agent complained about lack of space for my returning trailer and the fact I had not called him advance to drop off the trailer

John S.
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Great Uhaul location. Easy access from the back entrance and flawless, smooth check in. thanks Uhaul and Beaufort Self Storage!

Bruce A.
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Great outreach and assistance by the manager was much appreciated.

Carl B.
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Customer did not leave a comment.

John S.
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Obviously the Best Uhaul location in Beaufort County

George M.
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Leslie Y.
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Robert B.
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The wheel straps were to short. The ends of the straps were frayed and looked to have broken. Fortunately, I had a personal set to use.

Natasha C. | Reservation |
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The 1st month free that was offered online was not honored . Had I known it wouldn’t be I would have definitely booked my storage at a facility that honored the promotion with the uhaul partnership

Conswala W.
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Location is in a very bad spot with no directions stating where to go when dropping off. Personnel greeted me saying"what do you think your doing" referring to how I attempt to turn into the parking lot. He asked why didn't I call, which I did and it went straight to voice mail, yelling that he didn't get my call and demanded to see my paperwork. At this point I was returning the same additude he was giving me. He went on to say I should have made a right on the next street and use the back road with orange markers. There was no sign at the entrance stating this and the back road had markers but nothing stating uhaul entrance. With his direction I was able to park the trailer where he wanted it but he was not pleased that I had a couch on the back with the drop gate down. He was comfortable "uhaul dont pay me enough for this bullshit" in front of me while using a jack to unhitch the trailer. I offered to left the couch which he said it wasnt necessary. At this point he have calmed down and apologize for snapping at me and complained about another customer whom dropped off minutes before I did and actually made the same mistake in the parking area. I normally dont complain, I'm a stong believer of being customer friendly no matter what, he seriously need to learn how to be customer friendly no matter what is happening prior or personal.

linda H.
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The personnel were unable to print out a receipt or contract for us! We had to unhook and park the trailer ourselves! Not helpful at all! I will never use this service again! Also I did not receive this email or an email of my contract agreement until a week after I rented and returned the trailer!

Vincent B.
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Richard C.
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So polite and accommodating. Highly recommend.

Gregory N.
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Stef P.
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Very friendly and helpful staff

Charles H.
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Customer did not leave a comment.

Sandi S. | Reservation |
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I cancelled my reservation for the unit prior to my move in date. I am no longer in need of a storage unit BUT if I do in the future I definitely plan to use your facility. Thanks!

E Terry M.
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Customer did not leave a comment.

Julia K.
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Tara S.
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The drop-off location had a nearly impossible entryway to navigate...a hard right off the main road and right along the fence. There was hardly any room to maneuver a 10' truck with a car dolly and it took me 3 laps to get up the courage to even try. It was awful.

Ed R.
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Very busy place.

Lee B.
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Allow customer to pick up vehicle at nearest location to customer.

Jeff L.
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Customer did not leave a comment.

Mataya G.
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It was a joy to rent he was very helpful and simple process.

John S.
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Great U-Haul location

Kelsey K. | Reservation |
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Very nice even helped on a Sunday when they were closed!

VESCO B.
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Awesome customer service and great service.

Dale B.
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Vehicle had transmission issues, passenger door would not open from the outside, Odometer was not functioning correctly, and steering was having difficulty.

Ken C.
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Customer did not leave a comment.

Claudio F.
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Customer did not leave a comment.

Kimberly J.
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Nothing, everything was great! Will go back here again!

Jack M.
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No improvement needed. Excellent service, very knowledgeable and professional. It was a pleasure doing business.

nikia S.
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NIce place

Jemha M.
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Excellent sales personnel.

Deanna C.
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William and John went the extra mile to make my rental the best experience.

Steven T. | Overall Experience |
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None

John S. | Overall Experience |
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Beaufort self storage is wonderful. The staff is great the units are clean and most of all they have 16 Cameras and a huge fence to keep my stuff safe. They sell Uhaul boxes and rented a truck to move

India R. | Overall Experience |
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Appreciate your business

inez m. | Overall Experience |
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Thank you so much...i will return if I need a self service storage..will highly recommend to my family and friends

CAROLYN L. | Overall Experience |
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Had unit for 2 years. No problems. Would recommend the facility. Hours convenient, staff very friendly and helpful.

fran r. | Overall Experience |
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The gentleman at the office was awesome!!!

KELLY H. | First Impressions |
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I am so glad that I chose this storage facility! It was quick, easy the gentleman who helped me was fabulous. The price isn’t too shabby either. I’ll highly recommend them to anyone.

TRAVIS L. | First Impressions |
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Facility and workers were great!

MIOSHI G. | First Impressions |
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The facility was very neat and the clerk was awesome. He walked me to my storage unit and explaines somethings and then we completed the paperwork.

MARGARET E. | First Impressions |
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Proprietor was very helpful and pleasant. I moved in during a downpour and was happy to see a nice dry storage unit.

No reviews have been submitted for this location.

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