Customer Reviews for Beaufort Self Storage
(U-Haul Neighborhood Dealer)

815 reviews

1721 Ribaut Rd   Port Royal, SC 29935

(843) 476-4251

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(843) 476-4251

1721 Ribaut Rd
Port Royal, SC 29935

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service

John S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The rate northbound was great

William R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Thank you for everything.

Azoora Racing LLC B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Owner was excellent....very informative and friendly.

DAVID G. 
Rating:
4.0

The only complaint is the parking is extremely tight and you have to be very careful in not hitting another truck or the building. The drop slot did not close all the way so make sure you take a picture to show you did in deed drop key off. Check out was a very smooth process and easy process: go to the text link, enter information for cleanliness and fuel guage, verify with pictures in the cab and back and turn your key in.

BRIAN H. 
Rating:
5.0

John & William have been most helpful throughout the course of our storage needs. They graciously set us up, even on short notice, when our movers delivered our belongings before we could move into our house. They’ve both been courteous and professional in answering our questions and dealing with any billing issues. We would definitely recommend this facility!

Ann M.  |  Overall Experience 
Rating:
5.0

This location was very helpful for my return and 2nd rental project. He even gave advise for trailer rental.

Bruce F. 
Rating:
1.0

We broke down and tried to drop the trailer off at another location on Columbia, SC. U-Haul customer service is the absolute worst. Unbelievably frustrating. We have a bad time every time we use a U-Haul but for some reason keep trying again. We're renting a 26” next. Wish me luck. I can only imagine how bad this will be. Remote customer service is really clueless in most cases. U-Haul policies also make it really hard for the reps to give good customer service. To think I was stranded with a donut tire on my car and a trailer and had to drive it another 170 miles because they wouldn't let me drop it anywhere else (even the ones that accepted this type of trailer) without hundreds of dollars more and they couldn't even give me what that amount would be. I was just told hundreds. It was a painful experience. Shame on U-Haul for not having more flexibility under the circumstances. We are senior citizens and had to drive the additional miles with a rusty, 15 year old donut tire.

Maribeth D. 
Rating:
5.0

Just noted the trailer needed swept out.

KEN M. 
Rating:
5.0

No issues...no problems with process...what's to improve?

Kenneth B. 
Rating:
5.0

William was VERY informative, helpful and found me an alternative drop-off location that was worth $80 to me. Excellent!!

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

William and John were both soo friendly and helpful. I would highly recommend this facility for both U-Haul and storage. One of the only storage facility's to have a clean environment and very helpful staff that understand every need you may have and gladly help you through it. If I ever need storage or truck rental services, Beaufort Self Storage would be the only place I would use! Soo grateful to have met them. Randall Rewerts

Randall R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Parking a premium

Ron M. 
Rating:
5.0

I received a text and a call from U-Haul that changed my pickup location to Beaufort Self Storage. This location was close to me and I felt that William/Beaufort Self Storage was very welcoming, helpful and effective. My experience at Beaufort Self Storage was much better than my previous experiences at Kobuch Fireworks U-Haul. William also had the dish pack we needed when we ran out during packing. Thank you, William!

Mark G. 
Rating:
5.0

Excellent associate on-site.

JONATHAN C. 
Rating:
5.0

Glad the owner called to change reservation time due to not being open until 9 versus a scheduled pickup of 8

Phil K. 
Rating:
5.0

Always great service. John the owner is a great person to deal with and William is a person I would hire and trust with my own business. Great team and the reason I come and always do business with these guys

BARDO A. 
Rating:
5.0

I had no issues.

Kenneth B. 
Rating:
5.0

The person who received the trailer was very friendly and personable. Though he was extremely busy he was very friendly and helpful. I cannot offer any improvements at this time.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Emmie N. 
Rating:
5.0

Wonderful customer service. John was amazing. Very knowledgeable and thorough in answering any of my questions. Everything was ready when I came to pick up the truck, very convenient and smooth. Quick turn around as well for forgotten keys, called me first thing in the morning. I definitely highly recommend this u haul.

Guadalupe S. 
Rating:
5.0

Outstanding service as usual.

John S. 
Rating:
5.0

Customer did not leave a comment.

Leevon S. 
Rating:
4.0

John (the owner) and William (site manager) were both very helpful and supportive. We rented a unit from them and will be using them in the future for trailer rentals. - John

John H. 
Rating:
5.0

Customer did not leave a comment.

Reginald D. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
3.0

Customer did not leave a comment.

Valerie C. 
Rating:
4.0

Tight turn right needed at entrance and it should be better marked.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

Loved it.

Julio B. 
Rating:
5.0

The Gentleman was nice, courteous well knowledgeable on the truck and packing of the truck. He made this experience more tolerable I really appreciate him.

Susan P. 
Rating:
5.0

For me nothing!

Richard S. 
Rating:
5.0

Excellent service as usual

MARTIN P. 
Rating:
4.0

Customer did not leave a comment.

Frederic H. 
Rating:
5.0

Awesome customer service and easy worry free rental. This location is especially proud to be a U-Haul dealer. When you walk in the atmosphere feels comfortable and professional with cool U-Haul memorabilia. The gentleman helping me was knowledgeable, kind, and had me in and out quickly. This is by far the best U-Haul dealer location in Beaufort, SC by a long shot.

Aleczander F. 
Rating:
5.0

I was charged a late fee when returning the Trailor which I am disputing on my AMEX card. I had to take the Trailor to 3 locations on Saturday in order to return it. The return site was shown as a city in Tennessee vs Waynesville NC which is on my contract. UHaul on line software and customer service is terrible. I will never use UHaul again. Thank you. David Head

DAVID H. 
Rating:
5.0

Nothing! Your service is outstanding and go beyond helping customers For us you are life savers from “all my sons movers “ who did not complete our pack up and move

MARTIN P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

William is an outstanding U-Haul Manager and helped me put a trailer on hitch. I have gone here twice and it is the best one around.

NANCY N. 
Rating:
5.0

Very nice people, very small equipment yard, difficult to maneuver.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Great professional staff.

John S. 
Rating:
5.0

Friendly service and always goes above and beyond to service its customers. I always recommend this group to everyone that needs a rent a trailer or truck

BARDO A. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Jeff I. 
Rating:
5.0

Excellent service

Kevin K. 
Rating:
5.0

John and William are examples of true professionals. I don't go anywhere else for my needs. Always awesome!!

Hank Y. 
Rating:
2.0

Busy location and not a great place to drive in an drop off. I left trailer where I could as that was an issue. Will also say your customer service team failed miserably. 55 minutes to talk to a customer service representative. Then they said they needed to talk to traffic and would be right back. I guess someone else from traffic came on and she hung up on me without giving me a resolution. Very disappointed and I would expect better. Drove around 2 hours looking for a uhaul trailer drop off but any place I could get hold of didn't help or answer phone and said they do not accept trailers. These type requirements need to be shown on website.😡

Bill H. 
Rating:
4.0

Customer did not leave a comment.

Cherish E. 
Rating:
3.0

I was over charged on the mileage. I was charge for 97 miles went I only drove about 25 miles. They said they would correct it but I did not receive a corrected receipt. what going on

Faye P. 
Rating:
4.0

all good...just a bit hard to get in and out. great help.

William and S. 
Rating:
4.0

1 Hour + drive to pick up the trailer. Why can't they be located in Bluffton or Hilton Head? It seems only trucks are in Bluffton.

David P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Claudia H. 
Rating:
1.0

The manager of this facility was extremely rude during the drop off. He kept arguing loudly that we had to call before drop off, that we needed to show him the paper contract, and that the contract stated we can't just drop off the trailer without notifying him before. We completed every detail online with Uhaul so there was no paper contract. He demanded we show him our Uhaul email because he insisted that it would say that we had to call before drop off. We did show him and it did not say that. He was the most unpleasant person to work with in any capacity of rental.

Frederick K. 
Rating:
3.0

Strong odor in trailer. It was a cleaner smell. My pillows have this same odor from being enclosed within the trailer. It may be sort or deodorizer. Not sure.

Gary C. 
Rating:
4.0

Most of the equipment parking area isn't visible from the street so it's an adventure getting in and positioned to drop off equipment. Manager came out to unhook the trailer so I never saw the office.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
5.0

Customer did not leave a comment.

Abigail T. 
Rating:
5.0

Very customer oriented.

Patrick M. 
Rating:
5.0

Very little room for equipment storage. Entrance to storage yard was hard to find. Should be better marked

ROBERT R. 
Rating:
1.0

Your problem solvers changed my reservation to a uhaul dealer that no longer exists. Your call center is virtually unusable as it kept connecting me to the wrong people after interminable wait times and then cut me off. Basically you guys are the worst ever.

ERIC W. 
Rating:
5.0

Everything went smoothly, friendly and professionally. Thanks, we got the job done painlessly.

TED M. 
Rating:
5.0

Customer did not leave a comment.

mariel M. 
Rating:
5.0

Nothing - the gentleman who assisted us at Port Royal was incredible.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
4.0

Fast and friendly service.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

No. William was. AWESOME

RANDOLPH B. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

William did a great job of making sure the trailer was properly connected, great instructions.

William R. 
Rating:
4.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

outstanding service as usual.

John S. 
Rating:
5.0

Manager was very helpful. A credit to your company. Couldn't have been better to deal with.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

alex M. 
Rating:
3.0

No attendant, the office was closed so we used the app to drop off. Very difficult to park the truck.

RICHARD C. 
Rating:
5.0

Great service. Especially for a Saturday. Will use again

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Outstanding service Thanks

John S. 
Rating:
1.0

Very tight. Impossible to turn around. The gentleman who checked me in was extremely helpful, but it was after closing so i am lucky he was there, because the return portion of the app expected me to be somewhere else.

Mark K. 
Rating:
5.0

Great service and friendly service is why I always drive a bit further and always recommend this location

BARDO A. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Buddy P. 
Rating:
3.0

The 1st month free that was offered online was not honored . Had I known it wouldn’t be I would have definitely booked my storage at a facility that honored the promotion with the uhaul partnership

Natasha C.  |  Reservation 
Rating:
5.0

I am so glad that I chose this storage facility! It was quick, easy the gentleman who helped me was fabulous. The price isn’t too shabby either. I’ll highly recommend them to anyone.

KELLY H.  |  First Impressions 
Rating:
5.0

The facility was very neat and the clerk was awesome. He walked me to my storage unit and explaines somethings and then we completed the paperwork.

MIOSHI G.  |  First Impressions 
No reviews have been submitted for this location.

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