Customer Reviews for Beaufort Self Storage
(U-Haul Neighborhood Dealer)

749 reviews

1721 Ribaut Rd   Port Royal, SC 29935

(843) 476-4251

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(843) 476-4251

1721 Ribaut Rd
Port Royal, SC 29935

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was over charged on the mileage. I was charge for 97 miles went I only drove about 25 miles. They said they would correct it but I did not receive a corrected receipt. what going on

Faye P. 
Rating:
4.0

all good...just a bit hard to get in and out. great help.

William and S. 
Rating:
4.0

1 Hour + drive to pick up the trailer. Why can't they be located in Bluffton or Hilton Head? It seems only trucks are in Bluffton.

David P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Beaufort Self Storage was a very convenient location in Port Royal. William was very helpful, knowledgeable about the facility ,efficient and accommodating to us. We would recommend this facility.

Laura J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Claudia H. 
Rating:
1.0

The manager of this facility was extremely rude during the drop off. He kept arguing loudly that we had to call before drop off, that we needed to show him the paper contract, and that the contract stated we can't just drop off the trailer without notifying him before. We completed every detail online with Uhaul so there was no paper contract. He demanded we show him our Uhaul email because he insisted that it would say that we had to call before drop off. We did show him and it did not say that. He was the most unpleasant person to work with in any capacity of rental.

Frederick K. 
Rating:
3.0

Strong odor in trailer. It was a cleaner smell. My pillows have this same odor from being enclosed within the trailer. It may be sort or deodorizer. Not sure.

Gary C. 
Rating:
4.0

Most of the equipment parking area isn't visible from the street so it's an adventure getting in and positioned to drop off equipment. Manager came out to unhook the trailer so I never saw the office.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
5.0

Customer did not leave a comment.

Abigail T. 
Rating:
5.0

Very customer oriented.

Patrick M. 
Rating:
5.0

Very little room for equipment storage. Entrance to storage yard was hard to find. Should be better marked

ROBERT R. 
Rating:
1.0

Your problem solvers changed my reservation to a uhaul dealer that no longer exists. Your call center is virtually unusable as it kept connecting me to the wrong people after interminable wait times and then cut me off. Basically you guys are the worst ever.

ERIC W. 
Rating:
5.0

Everything went smoothly, friendly and professionally. Thanks, we got the job done painlessly.

TED M. 
Rating:
5.0

Customer did not leave a comment.

mariel M. 
Rating:
5.0

I have been a customer multiple time in the past few years and the staff has always been absolutely wonderful and helpful. Always clean areas and wonderful people!

Kathryn M.  |  Overall Experience 
Rating:
5.0

Nothing - the gentleman who assisted us at Port Royal was incredible.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
4.0

Fast and friendly service.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

No. William was. AWESOME

RANDOLPH B. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Ursula W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

William did a great job of making sure the trailer was properly connected, great instructions.

William R. 
Rating:
4.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

outstanding service as usual.

John S. 
Rating:
5.0

Manager was very helpful. A credit to your company. Couldn't have been better to deal with.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

alex M. 
Rating:
3.0

No attendant, the office was closed so we used the app to drop off. Very difficult to park the truck.

RICHARD C. 
Rating:
5.0

Great service. Especially for a Saturday. Will use again

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Outstanding service Thanks

John S. 
Rating:
1.0

Very tight. Impossible to turn around. The gentleman who checked me in was extremely helpful, but it was after closing so i am lucky he was there, because the return portion of the app expected me to be somewhere else.

Mark K. 
Rating:
5.0

Great service and friendly service is why I always drive a bit further and always recommend this location

BARDO A. 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Everyone was friendly and went over and above to help. I would definitely use again if ever in the need.

Katherine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Buddy P. 
Rating:
5.0

Customer did not leave a comment.

Nigel S. 
Rating:
5.0

Nothing Needed

Nigel S. 
Rating:
5.0

Best uhaul locatuon ive worked with. Owner is very friendly.

Sherlok H. 
Rating:
5.0

Customer did not leave a comment.

colton S. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Improve? Nothing bad happened so there was nothing to improve upon. The staff was helpful and competent. Could not ask for better

David S. 
Rating:
5.0

nothing

gino I. 
Rating:
4.0

Blinkers (only) checked as we pulled out. Thought we were good to go. Drove home in the dark during a thunderstorm with NO working TAIL LIGHTS!! Big rigs rushing up on me and I didn't realize why until I stopped for gas. Damn...

Patrick K. 
Rating:
5.0

Great customer service! They were easy to work with And they were very understanding and helpful.

KIMBERLY V. 
Rating:
4.0

Customer did not leave a comment.

margaret N. 
Rating:
5.0

Great experience! Paperwork and truck were just waiting for me to arrive! Owner was very friendly, super attentive and helpful!! Made sure to tell me to turn off hauling feature to help with mileage... Also gave a great tip about great deals on vehicles at rental places going out of business!! Truck rental... $130, new/used car for my son... $13K!! Turned into an expensive day!! ?? seriously, appreciate! Couldnt have asked for better service!! Thanks!!

lori M. 
Rating:
5.0

Manager was very nice and consistent

Tiekarria D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Excellent service friendly and accommodating

Walter Scott F. 
Rating:
3.0

A little more attention to cleanliness of interior of such great vehicle which was pretty new. My wife would not ride in it for dog hair and smell!

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

I have had years of experience renting UHauls and others. The team at this location has customer service down to a tee.They were polite, helped me find the most suitable moving vehicle, and worked to help me overcome scheduling conflicts. Great UHaul reps, tops!!!

Della S. 
Rating:
5.0

Great staff exceptional service extremely helpful Thanks

John S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

Go somewhere else. UHaul is not the problem. This location is. They do not understand the rental process. They aren't familiar with the UHaul platform. They are rude! Laughing outright at my frustration. Unwilling/unable to resolve their own mistakes. I had to involve corporate and the regional manager. They were trying to overcharge me. Thankfully I had photos and evidence. They also deleted the dolly from my original order without telling me. This was a NIGHTMARE. Go somewhere else.

Tara O. 
Rating:
4.0

Helpful staff, easy process. Thank you

Katrina R. 
Rating:
5.0

Make your website more user friendly

Kirsty F. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

I had a reservation at your location on Parris Island Gateway for 8am. I was assured they would be available on Sunday morning. They said all was OK, just call them and it would all be handled by phone. Well they never answered the phone for 2.5 hours. Fortunately the Ribaut location was available. Very poor showing for Paris Island Gateway

JedJames S. 
Rating:
5.0

Customer did not leave a comment.

Victoria E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great costumer care . The gentleman own that place is a amazing and clear in all steps . Thank so much for hace a so valuable place .

Gustavo S. 
Rating:
5.0

I appreciate the flexibility I was afforded of picking up my trailer after hours when coming from Florida to retrieve it. That was very helpful as I didn't have to rush. Thanks to William.

Corey D. 
Rating:
5.0

Guy was great! IT was the raining the hardest I have ever witnessed and he hooked up the trailer in the middle of it. Also was very nice

David S. 
Rating:
5.0

This is not the fault of the pick up location but with the national reservation system. You sent me a text message confirming my reservation but never mentioned in the text that you had moved my pickup location from where I originally made my reservation. This left me running around in a town that I am not familiar with trying to find the trailer I had reserved instead of loading and getting ready to get on the road. How difficult would it have been to call or email me in advance to let me know the location had moved? The local dealers were great. Your national reservation system needs work.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Alexandrea S. 
Rating:
5.0

Absolutely, problem free return. Very quick and efficient.

John E. 
Rating:
5.0

Nice place professional people

John S. 
Rating:
5.0

Extremely helpful even when we came in after hours

PAUL M. 
Rating:
5.0

This place is Great!!! Highly recommend!!!

Carrie D. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

John & Walter went above & beyond to assist me with my Uhaul truck and trailer!!!

Shleea H. 
Rating:
5.0

Great staff and easy rental Thanks

John S. 
Rating:
5.0

John & his team were the best! Honest, cheerful & helpful too the nines. Highly recommend! Doug Hendricks

Doug H. 
Rating:
4.0

The cab was dirty (sticky) requiring us ti clean it before use.

Wendy S. 
Rating:
5.0

Fantastic service!

Joel R. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
3.0

William totally knows it all, and was totally wonderful to us. His location is awkward for pulling in, but that was not his fault.

Regan P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

William was the best very helpful and kind Yhe boss John was so great to help me find a truck when the place i was supposed to pick up was closed THANKS TO YOU BOTH ,YOU WENT ABOVE AND BEYOND TO HELP ME THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!

rhonda S. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh A. 
Rating:
5.0

Excellent customer service

John S. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

BOB S. 
Rating:
5.0

Amazing service. Very friendly if I lived in South Carolina I would go to this location every time

shane L. 
Rating:
1.0

Absolutely the worst customer service EVER!!! I walked into the facility and the man behind the counter was rude from the moment I walked in. He never said hello just where's paperwork? Never introduced himself nothing! Then snatched my paperwork said i have enough of these trailers. He then pointed out some tiny number i was supposed to call before drop off. He then escorted me and another customer out of the office because he couldn't leave customers in the office alone. He then told me walk around the block to the back to meet upbwith the trailer (which was a 1/2 mile away due to the lay out) I walk around and i was back at the front office! He begins to complain about "Corporate Uhaul" how "they" want him to go to tablets. He was throughly upset i just wanted to drop off not here complaints.

Nitza T. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

William is great to work with, exceptionally helpful.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
4.0

Very clean and efficient storage space

Madison H.  |  Reservation 
Rating:
4.0

Very helpful and well kept.

Guy T.  |  Reservation 
Rating:
3.0

The 1st month free that was offered online was not honored . Had I known it wouldn’t be I would have definitely booked my storage at a facility that honored the promotion with the uhaul partnership

Natasha C.  |  Reservation 
Rating:
3.0

I cancelled my reservation for the unit prior to my move in date. I am no longer in need of a storage unit BUT if I do in the future I definitely plan to use your facility. Thanks!

Sandi S.  |  Reservation 
Rating:
4.0

Very nice even helped on a Sunday when they were closed!

Kelsey K.  |  Reservation 
Rating:
3.0

None

Steven T.  |  Overall Experience 
Rating:
5.0

Beaufort self storage is wonderful. The staff is great the units are clean and most of all they have 16 Cameras and a huge fence to keep my stuff safe. They sell Uhaul boxes and rented a truck to move

John S.  |  Overall Experience 
Rating:
5.0

Appreciate your business

India R.  |  Overall Experience 
Rating:
5.0

Thank you so much...i will return if I need a self service storage..will highly recommend to my family and friends

inez m.  |  Overall Experience 
Rating:
5.0

Had unit for 2 years. No problems. Would recommend the facility. Hours convenient, staff very friendly and helpful.

CAROLYN L.  |  Overall Experience 
Rating:
4.0

The gentleman at the office was awesome!!!

fran r.  |  Overall Experience 
Rating:
5.0

I am so glad that I chose this storage facility! It was quick, easy the gentleman who helped me was fabulous. The price isn’t too shabby either. I’ll highly recommend them to anyone.

KELLY H.  |  First Impressions 
Rating:
5.0

Facility and workers were great!

TRAVIS L.  |  First Impressions 
Rating:
5.0

The facility was very neat and the clerk was awesome. He walked me to my storage unit and explaines somethings and then we completed the paperwork.

MIOSHI G.  |  First Impressions 
Rating:
5.0

Proprietor was very helpful and pleasant. I moved in during a downpour and was happy to see a nice dry storage unit.

MARGARET E.  |  First Impressions 
No reviews have been submitted for this location.

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