Customer did not leave a comment.Leverne K.
Customer Reviews for Beaumont Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had check engine light on .Jason W.
Too expensiveJoshua S.
Customer did not leave a comment.Jeffery H.
Customer did not leave a comment.Harry D.
Wonderful and helpful services.Megan F.
I was supposed to return my uhaul after hours, and had to have it back by 545 am. I returned it around 1 am. When I arrived I clicked the return rental and it was no where to be found on my account. As if I reservation didn't exist, so I couldn't fill out the people return form and of course couldn't call customer service.Tamara B.
Customer did not leave a comment.Jennifer K.
Make sure the wheels on the furniture dollies are all secure and not falling off.Roger T.
Customer did not leave a comment.derek R.
Customer did not leave a comment.Stuart S.
Customer did not leave a comment.Robert B.
It was greatGEORGE M.
Rented a dolly. Went smoothly. Would do it again. Thank you.Andrea P.
Couldn't get the truck I wanted at a location close to home, so had to travel a bit to pick up the truck. Wasn't a big deal though.John S.
Customer did not leave a comment.GRANT W.
Truck was not at all clean inside. Only had 1/4 tank of fuel. Told to bring back at 1/4. Not an easy task at the gas pump to try and get it exact. I ended up returning with more fuel. Price was good, service was good, but the truck should be clean and full of fuel.Jamie B.
There was a picture included with mobile check in that was not in the truck. An old piece of rebar attached to itself in the shape of a box, maybe make sure they are updated between customers.Kayla R.
Customer did not leave a comment.Michael W.
Everything went with no issues.Mike M.
If other customers were in the store I was asked to wait so the other customer could be tended to instead of finishing with me. The unit was full of garbage and had a empty tank of gas, and was returned the same way as told to by the uhaul rep when I called to complain about this.Jason W.
Better inform the client if what they placed in their original order (dolleys, furniture pads) will be carried over to new location. I was left without most of the equipment I had ordered, making my move more challenging.Jason K.
Truck may need a tune up; customer service was great!Kayleigh E.
Customer did not leave a comment.Ray L.
Customer did not leave a comment.Levi M.
The truck pick up was a bit confusing and the website crashed and didn't give me the information on where to pick up my key. Could have been smoother but overall had a good experience.Taylor C.
Customer did not leave a comment.Samantha F.
Non applicableLeonarda R.
They are a new U-haul location and need more signage. There was one small sign and no other trailers or trucks indicating it was a U-haul location.Darrell S.
Staff didn't appear to care just told to park it bring in keys this appears to be an easy way for them to charge you for any extra damage or fuel level disputes without you at location to defend yourself and they just charge it to your credit card and then tell you nothing they can or will do about it very rudeALAN K.
Customer did not leave a comment.Devyn S.
We had to drive to Beaumont because the reserved 20 ft for Spruce Grove had catalytic convertor ripped out. Don Szybunka from Five Star Transport went out of his way last night to work with Traffic to find us a rental. He is an excellent rep for U Haul. He stated that we would probably be compensated for extra mileage. We weren't and also disappointed that the gas tank was on less than 1/4. Makes no sense when this is an Esso. For us to fill up there the rates are the highest in the area. Also, the unit was not in clean condition exteriorly.russell robert L.
Customer did not leave a comment.Jeffrey L.
Everything functioned as it should have. The rental was quite expensive though.Murray B.
Customer did not leave a comment.GURINDERPAL K.
Customer did not leave a comment.Rodney L.
The location was good But again the Uhaul as all not recommendedDanish D.
The wiper blades been very bad, passenger side was literally falling of!Peter M.
charged me three times as much and there is nothing i can do about it!!!!!! uHaul sucks!!!!!!Talby M.
Exterior of the vehicle was filthy, could see in mirrorsJohn N.
Great customer service. Smooth move all around! Thank you! :)Peter S.
Not charge a customer double when they are a bit late and at 9pm at night.Tyson V.
Respectfully have the truck cleaned off from snow or advise me to bring brooms to clear off the snow myself. Walk out to the truck to go over things, like does the truck use gasoline or diesel, give a few tips for people who haven't used these trucks before, maybe hand the customer the keys instead of saying they are in the truck somewhere, I had to try to figure out (in a blizzard) how to open the back of the truck to find the keys. Terrible customer service at this location.Penny B.
Customer did not leave a comment.Rishi K.
Customer service is not friendly, very cold & matter of fact, yet they run a gas station & convenience store. Despite checking in online, most of the info had to be repeated at pick-up, including a DL picture. This is their system. It took at least 20 min before I left the lot. The cab had a used tooth brush in the driver-side sunvisor and the back deck and ramp were dirty and had gravel on it.Jacob S.
Very friendlyRonald B.
Counter staff were very helpful at checkin and check out. Truck was clean and ready at my pick up time. Good rates and flexible.Kary W.
Customer did not leave a comment.PETER S.
Customer did not leave a comment.Jim K.
Customer did not leave a comment.Cody C.
Need proper parking not safeRavinder D.
When I give a drop off point being in leduc, it is a huge inconvenience getting a text message stating I have to now drop it in beaumont another 20 min away, then be charged for those kilometers. I will never use uhaul again.Jordan N.
Customer did not leave a comment.Nelson S.
The staff needs more training. It took over half an hour to check the truck out.Daryl C.
Staff had no idea what was going on. There was a dirty mask in the truck. I do not have confidence that this truck was sanitized. Absolutely would never use this company again. Embarassing.Dallyn W.
Customer did not leave a comment.Amber B.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.Beant S.