Customer Reviews for Beaver Creek Mini Storage
(U-Haul Neighborhood Dealer)

356 reviews

19941 Beaver Creek Rd   Hagerstown, MD 21740
(Exit 32A off I 70)

(240) 329-4176

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 329-4176

19941 Beaver Creek Rd
Hagerstown, MD 21740
(Exit 32A off I 70)

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The location was outstanding. They went above and beyond, even coming in on Sunday when they were closed, to make up for a terrible online experience. I was supposed to get a lock box code for the truck key either in a phone call from a U-Hual representative or in a email, but none was received. I received an email with a link to upload my drivers license and complete my check in, which I did, but apparently that didn't work. It was only because the woman at the local location was nice enough to answer the phone and to offer to go in on a Sunday morning that I was able to get the key to the truck. The people at the U-Hual's 800 number were not able to help. U-Hual really needs to get their online act together.

Logan B. 
Rating:
5.0

Dropped the trailer off using after hours. Got an email first thing in the Moro g. All checked out!! Thanks Uhaul!

Janis L. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Barbara C. 
Rating:
4.0

Everything was great. The truck ran well. The people I dealt with at rental and return were very pleasant. The one complaint I have is I barely used the windshield washer fluid and it ran out. I figured it was an easy forget and as long as I didn't have to pull over and use snow to clean it then I was good.

JOSEPH C. 
Rating:
5.0

Although I was told that the tank was full, I used the truck for only 23 miles the tank required 8 gallons or almost 1/4 tank. I was told that I should have taken a picture of the tank prior to the rental and after the rental. I believe that the receipt would have been enough proof.

Orville B. 
Rating:
5.0

I will be a returning customer in the near future

Christina H. 
Rating:
5.0

Nothing

David M. 
Rating:
1.0

When we picked up the U-Haul the tail lights on the left side were not working. When we told the associate, he shrugged his shoulders and said nothing could be done. Before leaving to move across the country we had to place a “roadside” assistance order to get the lights fixed. We had to drive over 26 hours so it was necessary that lights were working on our U-Haul.

Sammie S. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

Do not let anybody use this place or any other u-haul because the tell you one thing and charge you something completely different.

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

gregory M. 
Rating:
5.0

Great service. Keep doing what your doing. Thanks

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

Devonne C. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
3.0

This location could use better signage to direct customers where to speak to staff.

AARIC W. 
Rating:
4.0

Needed a young child (approx 10) to assist with the proper way to hook up the trailer.

DANIELLEDECIMA K. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Faye K. 
Rating:
5.0

This was the first time that I drove a Uhaul truck didn't make any noise or loud sound that you think the truck is coming a part excellent braking and engine response I really enjoyed driving this truck great job beaver creek location and very helpful staff I will rent from them again. Thanks

KHOSROW A. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

Kelli D. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

friendly and helpful staff

Scott F. 
Rating:
1.0

Employee overcharged me, was extremely rude when I tried to get that corrected, talked down to me and told me I was late despite being 23 hours ahead of my scheduled drop off time, then told me to bother someone at corporate about it. Didn't catch her name, unfortunately.

Emma L. 
Rating:
2.0

Rented a 26' truck online at the Oak Ridge Drive location. Received an email that the 26' was not available. Was redirected to the Beaver Creek location. The truck was not available when we went to pick it up. Could only rent a 20'. It was not big enough. I should have been notified so I could have tried to find a larger truck at a different location. U-Haul's online rental process is extremely and unnecessarily complicated. Will not use U-Haul for any future truck rentals.

Arnold Y. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Couldn't of Ben any nicer

Randy M. 
Rating:
5.0

Great place!

Jennifer S. 
Rating:
5.0

Explain that you'll email the client after they drop off their keys. The lady just took my keys and that was it

Jessica R. 
Rating:
3.0

Their parking lot is sloped slightly so the trailer started rolling away the second I unhitched it. A brick or bumper to stop the trailer or have me park it somewhere else would've been nice. Or YOU help me unhook it.

IRA T. 
Rating:
5.0

I had originally scheduled my drop-off location to be at South Potomac Street because it is the closest U-Haul dealer to my house. He refused to accept the car transport and sent me to Roy's U-Haul about 2 miles away. That place refused to accept it as well so, I was sent to Beaver Creek about 10 miles farther. Those people were GREAT!! to deal with.

Jerry W S. 
Rating:
5.0

Nothing

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

N/a

Jay A. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
4.0

Put the things they order on truck. Make sure all equipment works

Jeannie C. 
Rating:
5.0

Customer did not leave a comment.

Marsha M. 
Rating:
5.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

Herman S. 
Rating:
5.0

Customer did not leave a comment.

Beverly P. 
Rating:
5.0

Beaver Creek was GREAT! I know they dont keep a lot on hand so highly recommend calling in advance and getting reservations.

Elizabeth W. 
Rating:
5.0

GREAT customer service, equipment was perfect! Will most definitely recommend this business to family and friends looking for moving equipment and/or services!!

Rachel Y. 
Rating:
5.0

Everyone was very friendly and helpful. Couldn't have gone any smoother - thanks!

Barbara C. 
Rating:
5.0

Would recommend this company to everyone my experience was excellent the customer service was the best

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

The 24/7 truck pick up needs a great deal of work. It's not this location fault it's higher up the staff here are great.

James L. 
Rating:
5.0

Customer did not leave a comment.

Tracey J. 
Rating:
4.0

I did drop off after hours so I cannot speak to the cleanliness of the location. I can however speak to the personnel. I spoke with someone at this location before choosing it as a drop off location and they were very helpful and courteous.

james K. 
Rating:
2.0

I was charged a fee to assist with loading car onto TD. Two nice gentlemen helped, but one informed me the strap would be rubbing the bumper. When I came to see the problem, I noticed he had installed the strap above the guide rather then the proper way which is below the guide (Per Applied Instructions Sticker) and the response from the gentleman “The sticker is worn on this side”. I would expect all persons assisting customers with equipment should fully understand the equipment so errors like this would not occur. I paid $20 to educate the gentleman. The inside of the storage box was not clean... the windshield was not cleaned on the inside, there was animal hair on the middle seating position and a lot of dog hair in the right seat cracks. The drivers door had to be slammed otherwise it would only catch on safety latch. This truck had 114000 miles and should be fully cleaned and detailed. We also experienced a water leak in the “Mom's Attic”. The water damage was limited to a few cardboard boxes which contained washable contents, and some slight furniture damage from water soaking into the wood and expanding the plywood layers in concealed sides. None the less this damage should not have happened. Overall I would rate this experience zero star, but I made the move safely therefore I am raising this to a 2 star.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

N/A

Joshua O. 
Rating:
4.0

Customer did not leave a comment.

Brett N. 
Rating:
5.0

Customer did not leave a comment.

Joanne F. 
Rating:
5.0

No comments.

Shevette D. 
Rating:
1.0

always nice work with Beaver Creek

Paul N. 
Rating:
2.0

24/7 rental didn't work. Thankfully the guy next door was able to help us. Uhaul was dirty.

Troy T. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
5.0

Awesome place!!!!!!!! I wouldn't go anywhere else for a truck!

Jennifer S. 
Rating:
4.0

Staff was helpful and pleasant to deal with.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

This is the second time in 3 weeks of myself and husband renting an enclosed trailer from uhaul. Your self return needs fixed with its issues. Both times the website failed to get the locations and never worked. Had to call multiple people and waste over an hours of my time calling and trying to get answers as to why things weren't working. For the prices I paid for rentals I would expect the service to work properly. Ita supposed to be convenient for people traveling and I traveled well over 7 hours and had to waste more time each time messing with the app, website, and customer service. No reimbursement was offered or any type of discount for my difficulties in your product not working how it's supposed to. Was not happy with all the issues in this matter.

richard R. 
Rating:
5.0

We had some trouble with the app, but fortunately, the owner was still on the premises and tried to call his staff to help us. We actually got the app to work before he could reach anyone, but we really appreciated his efforts :)

Ken F. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

Excellent customer service!!

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Great experience. Mellissa was very helpful and professional. I would highly recommend this location for Uhaual rental.

Zia U. 
Rating:
5.0

The staff at this location listened to the issues with the truck and everything. Very polite and helpful!!!

Shaura B. 
Rating:
5.0

Beaver Creek staff are fantastic, very knowledgeable, helpful, courteous. The U-Haul truck was basically new with less than 10k miles on pickup. The auto trailer has seen better days, rusty, old; 1 of 2 fender holders broke off during rental.

James B. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Customer did not leave a comment.

Gina A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Maybe take a few minutes for first time renters to explain the functions of the truck

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
4.0

Customer did not leave a comment.

AL R. 
Rating:
5.0

Very friendly and helpful.

David C. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

All great

Mike S. 
Rating:
5.0

Customer service was outstanding!!

FREDERICK O. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

No improvements recommended. Staff very professional, helpful and friendly. Facilities clean and easy to enter and exit. No complaints on the vehicle rented.

John R. 
Rating:
4.0

Every time I rent a Uhaul the location is messed up. It will say the proper location on my receipt and order when i check online but when i get the notice the day before it's always different. I usually dont mind but its happened 3 times and this time it set my schedule back 6 hours. I will definitely recommend but would love for that feature to be fixed because i will definitely be using your service again in the future.

Michael S. 
Rating:
5.0

We think you have it all under control. Always very helpful..

Donna W. 
Rating:
3.0

Customer did not leave a comment.

Rosemarie P. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

patricia W. 
Rating:
5.0

Customer did not leave a comment.

Basilio R. 
No reviews have been submitted for this location.

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