Customer Reviews for Becker True Value
(U-Haul Neighborhood Dealer)

337 reviews

13350 1st St   Becker, MN 55308
(Right on Hwy 10 just East of Becker Furniture World)

(763) 261-2315

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4:30 pm
  • Sun: 10 am - 2:30 pm

Services at this Location:

Contact Us

(763) 261-2315

13350 1st St
Becker, MN 55308
(Right on Hwy 10 just East of Becker Furniture World)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4:30 pm
  • Sun: 10 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Gretchen A. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Friendly and helpful. She made sure that the lights were working and everything was secure.

Sheryl S. 
Rating:
3.0

This is the worst trailer I've ever towed. It had excessive vibration to the point I had to pull over and take a break every hour or so. The trailer had not been swept and the blankets were dirty.

Taylor O. 
Rating:
5.0

Yo overall equipment could use some maintenance! Now it is functional but not perfect!

DAN S. 
Rating:
5.0

The trailer wasn't completely swept out - but we were ok with that. The gals at Becker True Value were super kind and training so they were amazing to interact with!!! Great job!!!

richard K. 
Rating:
4.0

They were very helpful, extremely nice. Wonderful to do business with them.

ALEXANDRE B. 
Rating:
5.0

Excellent space. Friendly staff. Made it very easy.

Craig C. 
Rating:
5.0

Keep up the good job

Kay L. 
Rating:
5.0

Unfortunately our experience was horribly disappointing. We were happy with the location we rented the truck from, as they helped as best they could considering the situation. At 11am we were called and told the truck we were scheduled to pick up at 11:30am would not be available afterall. Uhaul informed us the reservation was transferred to a location 90 minutes away because "it was the best they could do" We contemplated canceling altogether, however the babysitter for my 4 young children, as well as the help we hired to move our belongings, were all waiting. We were unable to reschedule our move for a later date and unable to pick up the truck offered over 90 additional minutes away. We were forced to rent an "in town" returnable truck. We loaded and drove hours, paid nearly double what we would have, and obviously had to drive back to return the 26 ft moving truck. I am so disappointed in Uhaul. We asked that they take some $ off of the mileage (considering this was minutes before we were supposed to be loading up). The employee we spoke to said, Sorry, can't" In 6 weeks we will be in need of a 26 ft truck again for a week, storage, and a vehicle tow package. We planned on renting it from Uhaul but after learning how unreliable they are and the lack of willingness to rectify (as opposed to inconveniencing me more), I will find an alternative.

RYAN R. 
Rating:
5.0

UHaul needs to make more trailers available in more locations. Had to drive 48 miles to pick up. Last UHAUL move 130 miles for right sized truck. Becker True Value has amazing employees. UHaul needs to step up their game.

Lynette R. 
Rating:
3.0

Had issues with the machine, so it took around 30 min to complete.

Jerry W. 
Rating:
2.0

there was dog poop in the uhaul the tires were flattening the ramp was super sticky ( have to manhandle it to close it) it wasnt swept out when we picked it up . they didnt even offered a discount for all of the stuff we had to deal with. super disappointing .

AARON S. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE E. 
Rating:
3.0

Truck needed serious alignment, it shook terribly over 65 and that was all the way from MN to AZ. Wasn't sure I was going to make it. Truck also was not cleaned before I took it. If I'm to have truck cleaned out after I'm done with it, I expect it to be clean when I take it.

Douglas D. 
Rating:
5.0

Not much, the agents were fun and knowledgeable

GARY K. 
Rating:
4.0

Customer did not leave a comment.

Laura I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Again all went smoothly...thanks so much.

STEVEN C. 
Rating:
5.0

Becker True Value was a excellent location to rent a trailer.. courteous and friendly service..

Lorna B. 
Rating:
5.0

Customer did not leave a comment.

thor H. 
Rating:
1.0

Would prefer not to have an employee talk about lining up and shooting all the Democrats. Not sure what her name was but when i rent a u-haul i don't want to hear political nonsense. I just want my dang u-haul, probably never using this location again, thanks.

Kevin W. 
Rating:
3.0

U haul Invoicing is horrible, nothing matches up with the emails and actual cc transactions

James W. 
Rating:
5.0

Open up earlier. They did process it a little earlier then the 10 AM time I was told they open. I was thank full for that.

larry W. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

They had the computer open and my mom happened to see what the Melrose guy wrote about her. As did I. Disgusting. You should write him up.

David J. 
Rating:
5.0

Everything went well. Trailer was just what I needed. I would definitely rent another if I was hauling a car👍🏼

Jefferey P. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY B. 
Rating:
5.0

Workers at this location were knowledgeable, friendly and great to deal with. Handled paperwork fast and out the door quickly, return process the same. Highly recommend this location in Becker area.

vincent P. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Very nice people. Very quick drop off.

kevin E. 
Rating:
2.0

If I ever need to move again I will go with Penske!

greg S. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
1.0

They over charged me and said they would fix the mistake and and never did.

Crystal B. 
Rating:
5.0

Becker true value was great however your computer system is not took me over an hour To get it all signed in because there was issues with the system

TIM V. 
Rating:
4.0

Customer did not leave a comment.

Benjamin L. 
Rating:
4.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Everything went well without a problem.

John K. 
Rating:
4.0

Customer did not leave a comment.

GARY J. 
Rating:
4.0

Customer did not leave a comment.

Shane S. 
Rating:
4.0

The Becker location has very limited area for U-haul trucks and trailers and in one instance I had no choice but to move another poorly parked trailer by hand so that I could return mine. Still, very nice people and convenient and sufficient location.

Jeremiah P. 
Rating:
5.0

Customer did not leave a comment.

bruce K. 
Rating:
4.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah P. 
Rating:
4.0

Customer did not leave a comment.

Kim N. 
Rating:
4.0

Customer did not leave a comment.

Ugas A. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

I was told to make sure to sweep out the trailer prior to returning it, however it was not swept (lots of sand on the floor) prior to renting the trailer. Simple to correct but should have been clean

Steven B. 
Rating:
5.0

Customer did not leave a comment.

edward B. 
Rating:
3.0

It took them a long time on the computer to get things going and check me out. It is not their fault but I was very upset to have been charged for one extra day because of a few hours. I also was disturbed more by the fact that I was charged $40 more for insurance. I initially took out insurance for $25 which I thought was for the entire rental time of the trailer. Obviously not.

Teresa A S. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
2.0

Charged more then they should have. Still waiting on refund. Was very slow there!

shanna S. 
Rating:
2.0

Took way to long to check out!

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Super short notice for rental and had everything we needed

ronald J. 
Rating:
5.0

The check out time took quite a while. Hurry that up it'd be better.

Todd U. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Erica J. 
Rating:
1.0

I was very unsatisfied with this location and the workers. I was charged an extra day because I was told the wrong information. I was told we could drop it off after hours since it is 24/7 drop off but in reality I was suppose to have it back before the store closed. Very frustrated by this

Tanner D. 
Rating:
4.0

Customer did not leave a comment.

brad T. 
Rating:
4.0

Very handy location

Kenneth J. 
Rating:
5.0

The people in this location were excellent, smiley, good service, efficient!

daniel B. 
Rating:
5.0

Customer did not leave a comment.

Orvin G. 
Rating:
1.0

The computer system wouldn't work and there was no one that new how to make it function. Then they called in to Uhaul and it took 10 minutes to reach someone. My checkout took 45 minutes. Not happy with uhaul or Becker true valu

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
3.0

Customer did not leave a comment.

Matthew N. 
Rating:
3.0

Customer did not leave a comment.

Jake B. 
Rating:
1.0

The employees were hardware employees they were not trained for uhaul and wasn't their fault but did have attitude because of a different employee mix up for when picked truck up and then accused me of not putting the gas back in when I got the truck it wasn't on full it was 3/4s full and I filled it back up past that mark!

Antwain H. 
Rating:
2.0

I was very dissatisfied with not having a truck available at the site that I reserved it from. I was made to travel 20 minutes (one way) completely out of my way. I had reserved the truck about a month in advance and expected it to be where I reserved it from. I also didn't understand why couldn't reserve a 2 wheeler.

Jean W. 
Rating:
3.0

Employee checking me in could use some more training. It took a while to check the truck in.

Jesse E. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Lavonne S. 
Rating:
5.0

The store was very cluttered and tight.

Noreen C. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I have rented trailer at this location and they are very helpful and knowledgable.

paul B. 
Rating:
4.0

Customer did not leave a comment.

jacob W. 
Rating:
5.0

Becker True Value was a great place to pick up our rental. We've rented from UHaul many times before and they were by far the friendliest and the fastest with processing the paperwork. We were disappointed with the UHaul system - we had reserved a 15 foot trailer 3 weeks ahead of time but were told the day before that we would have to drive almost 40 minutes each way to get the size we requested. We were happy that an adjustment was made to our price per mile but quite disappointed that we didn't have the room that we had wanted.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

n/a

mike D. 
Rating:
5.0

Customer did not leave a comment.

hugh D. 
Rating:
5.0

Salesman very friendly and helpful. He later retrieved some small knobs that had fallen off a dresser I was hauling, and didn't notice they were missing until a couple of hours later. He found them and saved them until I could pick them up the next day. Wonderful service!

charles H. 
Rating:
5.0

Customer did not leave a comment.

Daryn H. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
3.0

My auto-tow trailer was at a different location than my truck rental but they did not tell me this ahead of time so I had to drive a half-hour away to get it. To make matters worse, they scheduled my pick-up time of the trailer at the same time of the truck so I was "late" to get my trailer as it took a full hour to go through the process of checking out the truck and driving to a separate town to pick up the trailer. To make things even worse, the Becker location didn't even know which location my trailer was at, I had to figure it out on my own based on my caller id from a phone call I received from the other location. Also, when I came to pick the truck up, they asked for the full address of the location I was moving to but I didn't have it on me at the time and I had to drive home, get it, and drive back. This all made things take much longer than they needed to take - they should have asked for my full address when I first reserved the truck, it would have saved A LOT of time...

David K. 
Rating:
4.0

Customer did not leave a comment.

Dan M. 
Rating:
3.0

Rental agent was preoccupied and discourteous

elmer B. 
Rating:
5.0

Customer did not leave a comment.

Ann J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

The women was very friendly that I talked to

mike W. 
Rating:
5.0

The staff were very helpful and efficient/effective.

jon T. 
Rating:
5.0

Customer did not leave a comment.

Jan William S. 
Rating:
5.0

Nothing! Thanks for helping me hook it up.

Shannon J. 
Rating:
5.0

Very satisfied from start to finish.

rebecca K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top