We used 2 car trailers and both of them had the same issue the ratchet for the tire tie down was vary hard to use I had to spay them all with WD-40 to loosen the ratcheting device so it would work.
Jeannette D
Customer Reviews for Becker True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Becker MN location is outstanding
GEORGE EExcellent service
Tom HLock box is ridiculous.
Chuck HThe service was excellent and the attendant very polite.
Maria REverything was fabulous. The drop off was seamless
John WVery quick in process of returning the trailer. The employee was very friendly and quick at doing her job.
Paul EThe staff who helped me do the turn in seemed very disoriented and unable to focus on my return.
Kevin WIt was a very easy, pleasant experience. The customer service was amazing. It made moving much easier all the way around. Highly recommend.
KATHY PIncredibly prompt, responsive, helpful, and courteous. One of the best Uhaul experiences I've had. Keep up the fantastic work. : )
EDWARD PI had to travel to two locations to find a usable 5’x8’ cargo trailer. The trailer at the 1st location had defective wiring and no alternative. I had to go 50 miles out of my way to find good equipment. Very frustrating.
Robert GThey did an outstanding job!
ANDREW LI got charged 21 bucks for returning it 2 hours late…. I was late because there was a BLIZZARD in northern MN and DRIVING CONDITIONS were not good. I won’t use U-Haul again. I’d rather borrow a trailer from a friend
Jody WSome dedicated uHaul truck parking spots would be helpful, but otherwise the return process was great!
Zechariah SThe trailer was a little dirty inside, but it is MN & there’s snow on the ground. We cleaned it out before filling it. There were some muddy footprints on the AZ end from unloading when it was wet out. But Anthony called me & let me know so I could go wipe it out before charging me. Just a bummer I had to clean it twice! 😉
Heather HSuper
jonnie pMade pick up very stressful. First she gave us keys to wrong truck, then correct truck had check enginge light on which wasnt discovered until we were halfway to our destination. Had to drive all the way back and swap out for a smaller truck.
Nicole WWas a parking lot
Andrew UGet better tires that can handle snow! Yesterday was our only moving day and there was a snowstorm. The truck we rented got stuck in our flat apartment parking lot and also in our new driveway. Tires without traction made driving it unsafe! I felt as though I was going to slide off the road multiple times driving only 30 mph!
jessica jWhen I made the reservation, it was for a location in St. Cloud, MN. When I got the call a few days before saying the pick up location was in Becker. How does the location change once I've made a reservation? I was told we would get $50 for the location guarantee but I have not see that yet. I sent in a question about this and have not heard back.
Stacy TBecause instructions were not clear on how to return the vehicle, I was charged for another day of rental. Check in vehicle, then return the key. Not the other way around.
David PHire more people. I was told they are short help.
Jeffrey FThere was one small issue with the system thinking more than one person was editing the account as i had tried to start the check in on my phone but due to poor cell service it wouldnt load, but i closed all my apps on the phone and everything went great 👍
Klarissa FEverything worked perfectly. It went a lot better than I expected moving my car. The only thing that would have helped is if there was a winch because the car wasn’t in running order.
Eugene DGreat customer service..super knowledgeable 🙂 5 stars!!
Chris HKeep up the good work, this location is excellent!
Gregory ZI was chastised by the phone call operator for not folding my moving blankets even though our professional unpackers said it would be fine to throw them in the back and the local UHaul location would take care of it. Also, I got charged $90 for not returning 9 blankets even though we were shorted on the front end of the trip at the Texas pick up location. The location in Becker was convenient and I'm guessing there's nothing the people could have done to help us avoid the $90 of blanket charges. The people were friendly enough on the phone. Now I have 9 UHaul blankets that I've been charged for, and I suppose I own them, so maybe I'll use them in the event of a survival scenario. (that's a joke)
Andrew DThe staff was great.. Made sure I had everything I needed.
Jude GWouldn’t change a thing.
Doug vThere was alot of damage I had to take pictures of and the app would only let me upload 4-5 per side. The store and employees where friendly and helpful but as I said more damage than I would have liked to document.
Jason CTruck was dirty inside and out then tried to charge me for clean up at the end of my trip. this is not acceptable.
LLOYD HNobody returned my support request online when we had a flat tire. I spent $36 to fix this.
Jaclyn HVery easy return process, friendly and helpful staff.
Kim Sadvise customers that ---procedure to pick up can be longer than anticipated and exactly what is involved so extra time can be added to their schedule.
Jean CHelpful small town hardware store.
Colby WMore availability nearby. I know seasonal changes have products in flux but i had to drive over an hour, one way, to get my trailer in a major city.
COLIN HRental pickup location for changed and my rental blankets were not at new location. Trailer swayed. Hitch had play. Could only travel 45 mph. We had a 2" ball and trailer hitch was loose on it. Tire pressure was not correct... all 4 tires were low.
KEVIN SThe check engine light came on with the first U Haul truck I rented so I took it to the Becker True Value and exchanged it for another U Haul of the same size. I told the rental clerk that I had a 5 day reservation and he told me that he would maintain that reservation and simply assign a different truck to me. When I was passing thru Des Moines at rush hour I received a call from an employee of Becker True Value asking me why I was late returning the truck. I was very shocked and upset. The rental clerk had made the mistake of indicating a daily rental instead of the continuance of the reservation. The truck ran fine and the billing apparently got straightened out, but still their mistake was quite disturbing to me.
Larry CI was by myself and they wouldn't help me. I am a disabled senior citizen. Should have said I should bring someone. Plus I was still super pissed I had to drive 61 miles to pick it up. Also they had to re enter everything. What's the point of saving info if I just have to repeat it. I will NEVER use Uhaul again and deter everyone I know from using them. 24/7 rental my ass. Bunch of bullshit u reserve 10 days in advance and still drive 61 miles and there are like 70 other places that were closer.
Deborah RThe check in process is excessive. I am not buying the truck, just renting it for a few hours. It takes less time to rent a car. I was double charged for the rental fee. I want $19.95 credited back on my card.
JENNIFER PVery helpful
CHRISTOPHER CFriendly and helpful. She made sure that the lights were working and everything was secure.
Sheryl SThis is the worst trailer I’ve ever towed. It had excessive vibration to the point I had to pull over and take a break every hour or so. The trailer had not been swept and the blankets were dirty.
Taylor OYo overall equipment could use some maintenance! Now it is functional but not perfect!
DAN SThe trailer wasn't completely swept out - but we were ok with that. The gals at Becker True Value were super kind and training so they were amazing to interact with!!! Great job!!!
richard KThey were very helpful, extremely nice. Wonderful to do business with them.
ALEXANDRE BExcellent space. Friendly staff. Made it very easy.
Craig CKeep up the good job
Kay LUnfortunately our experience was horribly disappointing. We were happy with the location we rented the truck from, as they helped as best they could considering the situation. At 11am we were called and told the truck we were scheduled to pick up at 11:30am would not be available afterall. Uhaul informed us the reservation was transferred to a location 90 minutes away because "it was the best they could do" We contemplated canceling altogether, however the babysitter for my 4 young children, as well as the help we hired to move our belongings, were all waiting. We were unable to reschedule our move for a later date and unable to pick up the truck offered over 90 additional minutes away. We were forced to rent an "in town" returnable truck. We loaded and drove hours, paid nearly double what we would have, and obviously had to drive back to return the 26 ft moving truck. I am so disappointed in Uhaul. We asked that they take some $ off of the mileage (considering this was minutes before we were supposed to be loading up). The employee we spoke to said, Sorry, can't" In 6 weeks we will be in need of a 26 ft truck again for a week, storage, and a vehicle tow package. We planned on renting it from Uhaul but after learning how unreliable they are and the lack of willingness to rectify (as opposed to inconveniencing me more), I will find an alternative.
RYAN RUHaul needs to make more trailers available in more locations. Had to drive 48 miles to pick up. Last UHAUL move 130 miles for right sized truck. Becker True Value has amazing employees. UHaul needs to step up their game.
Lynette RHad issues with the machine, so it took around 30 min to complete.
Jerry Wthere was dog poop in the uhaul the tires were flattening the ramp was super sticky ( have to manhandle it to close it) it wasnt swept out when we picked it up . they didnt even offered a discount for all of the stuff we had to deal with. super disappointing .
AARON STruck needed serious alignment, it shook terribly over 65 and that was all the way from MN to AZ. Wasn't sure I was going to make it. Truck also was not cleaned before I took it. If I'm to have truck cleaned out after I'm done with it, I expect it to be clean when I take it.
Douglas D