Customer Reviews for Beds & Beds
(U-Haul Neighborhood Dealer)

641 reviews

1017 W 41st St   Sioux Falls, SD 57105

(605) 371-3198

Hours

  • Mon–Sat
    10 am–6 pm
  • Sunday
    12 pm–5 pm

Services at this Location:

Contact Us

(605) 371-3198

1017 W 41st St
Sioux Falls, SD 57105

Services at this Location:

Hours

  • Mon–Sat
    10 am–6 pm
  • Sunday
    12 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bryce G. 
Rating:
5.0

Customer did not leave a comment.

Brenden O. 
Rating:
5.0

The employee that we worked with was prompt, explained everything well, and was super pleasant.

Kay G. 
Rating:
1.0

Owner is very rude and try to overcharge me until I did my own calculation.

Mo T. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Very friendly staff

Dario T. 
Rating:
1.0

THE OWNER HAD MY SONS CAR TOWED JUST AFTER A FEW DAYS AND WHEN I CALLED FOR AN EXPLANATION HE WAS RUDE AND TOLD ME LIFE BASICLY SUCKS AND NOT FAIR AND DEAL WITH IT. THIS WAS AFTER HE HAD TOLD MY SON WHERE TO PARK AND SAID IT WAS OK. HE'S A CROOK AND TO THE PEOPLE OF SIUX FALLS, BEWARE OF THIS GUY AND I HOPE HE EVENTUALLY FAILS AND I BELIEVE IN KARMA. HE IS NO MAN BUT A WEASLE OF A HUMAN BEING.

Wyatt P. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY J. 
Rating:
5.0

Customer did not leave a comment.

Neguse S. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Nothing I can think of. Couldn't have been easier.

john P. 
Rating:
3.0

The trailer was snow covered and nobody helped us hooking it up.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

Shandon H. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

scott P. 
Rating:
5.0

Customer did not leave a comment.

Neal G. 
Rating:
5.0

Great thank you

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
3.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Leonard I. 
Rating:
3.0

Pickup location was changed from my reservation. Very disappointed. When a reservation is made for pickup and drop off locations should not be changed without the customers authorization.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Have a full tank of gas in truck not some random amount forcing the customer to likely pay for more gas than what was used

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
4.0

Customer did not leave a comment.

MARGE L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

Yeghishe C. 
Rating:
5.0

Very nice guys. Very accommodating & super easy to rent the trailer.

Carolyn E. 
Rating:
2.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

keith K. 
Rating:
5.0

Easiest location in town to get U-Hauls, never too busy and they always have to trailers upfront ready to go.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Nothing

MARY P. 
Rating:
5.0

Clean it before it is available for rental

Micah B. 
Rating:
5.0

Customer did not leave a comment.

karen O. 
Rating:
3.0

Truck would have been better with cruise control and loading ramp

John B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

One of your U-Haul's leaked and ruined my king size mattresses and nobody cares or gave a discount for the problem.

Angela S. 
Rating:
3.0

I drove 23 miles and refilled 3 gallons of gas. The guy at the place charged me another $13 to “too it off” the guy is a crook. I will never use this place again.

Brandon O. 
Rating:
5.0

meh

James B. 
Rating:
5.0

Wonderful business wish all were like this

Charles J. 
Rating:
5.0

Customer did not leave a comment.

josh F. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth R. 
Rating:
3.0

The 24/7 didn't work on my app when I got to the location and had to call for assistance from the Uhaul hotline. Service was excellent and help me thru the final process.

Ken O. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Great job!

Mike M. 
Rating:
4.0

I reserved the truck on Thursday for a Tuesday at 10:00 am pick-up and when I got there I was not in the system. Carl/Karl, the owner was there early and got me ready to go by 10:00 am. I appreciated his speedy recovery of what could have been a bad morning.

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

Ismail A. 
Rating:
5.0

I had no issues with vehicle or staff. Early morning checkout was straight forward with smartphone.

Dino D. 
Rating:
5.0

Better turn in instructions

Beth M. 
Rating:
3.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
3.0

Right in and out.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

Bob N. 
Rating:
4.0

Make sure the website/app works better. Had a hard time getting the truck and would have been faster if I would have had done it in person.

Terie R. 
Rating:
5.0

Customer did not leave a comment.

Beau D. 
Rating:
5.0

Nothing. Overall great experience and fun staff!

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
4.0

Customer did not leave a comment.

sharon K. 
Rating:
1.0

Make sure your trucks are clean and serviced.

Venessa G. 
Rating:
2.0

got the wrong dolly, still was charged for the original purchase

regina V. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
4.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Tomorra W. 
Rating:
4.0

Customer did not leave a comment.

Todd V. 
Rating:
5.0

Customer did not leave a comment.

Hunter H. 
Rating:
4.0

Fix your app to return vehicle. Worthless and frustrating. How dare you threaten to charge me $20 if I fail to use an app that's not ready for market.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Thelma J. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

adam H. 
Rating:
4.0

Customer did not leave a comment.

JERRY P. 
Rating:
5.0

Never made it in the building guy came out took the keys and took care of everything. Every good. Experience.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

charlotte H. 
Rating:
4.0

Customer did not leave a comment.

Clair A. 
Rating:
1.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

No improvements needed. Super easy check-in.

Janice A. 
Rating:
5.0

Customer did not leave a comment.

Hannah M. 
Rating:
5.0

I'm not sure why there were so many trucks in the location that I was originally wanting to pick up. I needed a truck from a few hours, but those trucks sitting in the yard weren't available.

Tina S. 
Rating:
2.0

I had my time a location changed which impacted my moving plans.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Stscey P. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Was alittle more costly than I thought

Jerry L. 
Rating:
5.0

I had location services on but it took forever for it to find me for some reason so took the check in process longer than expected. Maybe it's my phone but it ran smoothly besides that.

Carmen N. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Bridget B. 
Rating:
5.0

Customer did not leave a comment.

JESSIE E. 
Rating:
1.0

Customer did not leave a comment.

Loren L. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Instructions were easy to follow. Location was convenient

Filip R. 
Rating:
1.0

Jack and Carl at the Beds by Beds location in Sioux Falls, SD were great to work with when I picked up a UHaul on a Sunday afternoon. We told them we would only need the UHaul for 4 hours but our return time was for the next day at 10am. I said we'd return today and they said we have a drop off box for your convenience. They did not share that there would be a $20 convenience fee if we brought it back after hours. My receipt included a return fee $20 and so I spoke to Jack or Carl today to ask why they didn't verbally tell me about the fee. He said it is in the contract. I shared out of common courtesy and excellent customer service, it would have been the right thing to do. They also said they usually share that information verbally but that it is likely they didn't since it is in the contract. I know for certain he did not because I would have waited till the next day to return it to save the extra money. I asked if if he would be willing to refund the 20 but he said no. In fact, I asked him if he has the ability to issue a refund and he said he did but that he isn't going to. I told him I feel he was being sneaky by not telling us and he said he wasn't because it is in the contract but to feel free to share a poor review. Obviously, I should have read the contract word for word. My bad. I will not be using this UHaul dealer again. Plus, I was going to go back to this business to buy a bed and headboard but not now.

Monique J. 
Rating:
2.0

Had all theses extra steps when arrived on Sunday for pick up. I have rented several other times. Why necessarily to have to call and confirm with someone? Only option as I don't carry passport. Take pics of DL. This can all be done before arrival. I should be able to pull up enter code and drive away.

Janet R. 
Rating:
4.0

Customer did not leave a comment.

jeff L. 
Rating:
3.0

Customer did not leave a comment.

Robin L. 
Rating:
3.0

Customer did not leave a comment.

Alan C M. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
No reviews have been submitted for this location.

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