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Curtis B
Customer Reviews for Beds & Beds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
park at the back of the building if possible
Sonia WReturned the truck with no one onsite.
Yong DThe people where very nice.
Mitch BExcellent customer service by Jack Cole. Friendly and helpful with suggestions and tips!
shelley mI wanted the trailer at 8:00am. Uhaul switched me to a location that didn’t open until 10:00am. I don’t mind the switch but would appreciate more attention to detail on the time.
Mark OThey were putting furniture together and you had to walk around it to get to staff.
Heather VTruck interior was not swept, gas gauge was lower than what was indicated in the contract, none of the rented equipment was present in the truck.
Ryan THad booked for a different location. Wasn’t notified of change until I was on the phone w U-Haul (no one was at the original location) at that location at time of pickup. That was annoying AF. Y’all have my number, you can’t text “we’ve changed your pickup location”.
adam nThere wasn’t garbage or anything like that but you could tell it wasn’t vacuumed. It had sand and pine needles. It was kinda dusty. It was parked with the back tires on a slight curb so when pulled level the gas gage went down. So the amount of fuel was less than the paperwork said. All in all the guys were pleasant to work with. We did get a discount when we delivered it to a location where trucks were needed.
Teresa WPersonnel were very pleasant and made the drop off experience for efficient and effective,
David WGreat service.
Todd TTruck cab was dirty. Items left in truck from.previous renter. Windshield was filthy and there was no wiper fluid. When I first drove off in the truck there noise in the back. When I opened the door, both dollies and all the blankets were scattered about. Trucks should be inspected before sending them off with next renter. For both cleanliness and safety.
Arthur SThis location inconvenient because of opening time. Had issues with App picking up the truck.
Shaun HGreat and easy!
HUSSEIN HWe were unable to make a reservation online. The representative at our pickup location was able to secure a reservation over the phone. We had a trailer to use in just a few minutes. Thank you!
RICHARD HSuper friendly customer service, quick to get contract and keys, clean equipment that was ready to roll off the lot, simple and hassle-free return. I use this location any time I need a U-Haul rental!
AMY LI was previously at the U-Haul moving and storage for over an hour waiting because computers weren’t working and after 45 min the trailer reserved for me was not there. So the staff called somebody and they got it figured out and sent me to beds and beds. So between both stores it was almost 2 hrs to get a trailer. The staff at both places was great and friendly. Both places were bitchin the computer system is junk. Especially on weekends . I never did get a printed contract.
DARREN AIt takes one to know one
JOSHUA BSales rep was very knowledgeable and professional.
ROBERT JGreat customer service I will be back again
Alen ZHelped me unhook.
ROBERT GVery friendly staff. Easy process!
Tavis SThe best place to rent a UHAUL
MARY PHave options on line for 2-day rental! Unless it’s there and I did not see it!
BURHAN AGreat place friendly people.
Pierre DGreat prompt and efficient service. Helpful staff. An easy hassle free experience.
JEFFREY MI have never driven anything that big before but the truck was easy to handle and the 14 hour trip was comfortable and easy!
Jean CThe worker was super helpful, friendly, and fast!
FRANK WWe had ordered a dozen mattresses pads but they only had two to provide. However, in leaving we didn’t get them from the attendant at the pickup site. I forgot as well. Not a big deal; really didn’t need them. However, I was still charged. Otherwise, no complaints.
Preston RTrailer was dropped off after hours so the place was closed but the area was well lit and safe.
BARBARA DCustomer service at this location was average at best.
Lon HGreat easy experience.
Rodney BSame as the Baldwinsville location, excellent service!
TIMOTHY VCorrect the items 1-4 pointed out above.
FRED SI didn't like that they charged me for cleaning something that I didn't dirty. I mean, the inside of the truck.
Francisco MGreat fast service and very helpful.
THOMAS CI ordered 2 dollies and only got one. 2 weeks ago I ordered 2 and got 0.
Emma SThanks. Very easy process.
Scott HThere were no dollys as I had requested, and we really needed them but didn't have time to go back to the store to get them. The guy later said they only had one available and he forgot to put it in the truck and should have called the night before to let me know but forgot. Took the dolly charge off, but that's not sufficient for the huge inconvenience I had to endure.
Emma SThere was a mirror broke on the inside and the inside wasn’t cleaned out but they gave me a discount which satisfied me
Stephanie BThe furniture dolly I reserved was not available at the location. I picked the truck up at. I was sent to another location to pick up the equipment and they did not have the dolly either. I waited for about 15 to 20 minutes while they try to figure out how to refund me for the furniture dolly. At one point, they were going to send me back to the original location where I rented the truck. When you rent and reserve equipment, it should be available at the location you’re picking it up. We drove 300 miles and were on a time crunch. It could’ve been very detrimental too us completing the removal of our items from our storage unit. Thankfully, our storage facility had a furniture dolly available.
Sherri QStaff was very helpful and friendly!
Tanner H