Better customer service and the application for checking in is painful
ashish v
Customer Reviews for Bel Event Productions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not for the location, for uhaul app. It requires the user to keep long distance to take the photo. It it allow user to use wide range camera, would be great, especially in narrow parking lot.
Tianhe WManager was the best.
Gary HThis is been one of my best rental experiences and I rent quite a bit. The service and care that Zelli and Scooby provided was phenomenal. I can tell you that I really give reviews but I was so impressed I felt I had to. Thanks again Zelliand Scooby I'll see you in the next rental.
CHRISTOPHER AReview of My Tow Dolly Pickup Experience My experience picking up a tow dolly was absolutely unacceptable. Exorbitant Costs: I already paid an inflated price for the rental truck and tow dolly simply because I was leaving California. That’s frustrating enough. But to then be treated like an idiot by a clueless, unprofessional employee made it far worse. Overcharging: I was told I owed several hundred dollars more than my quoted amount. Unauthorized Charges: I was charged for insurance that I specifically declined. Cash Demands: The attendant refused to show me how to load my car unless I paid him $100 cash. When I refused, he said he would “watch me load” for $20 cash and threatened not to certify the dolly for insurance if I didn’t pay. Unprofessional Behavior: Instead of helping, he argued with other angry customers while I was left to figure things out myself. At least four customers walked out during this mess, and another customer recorded the confrontation on video. Unsafe & Unsanitary Conditions: While loading, I got covered in grease. When I went to wash my hands, the attendant barricaded himself in the office and locked the door so no one could get in. I had to leave with grease on my hands, steering wheel, and clothes. False Information: He insisted I must leave my front-wheel-drive car in neutral with the ignition on or it would cause “catastrophic damage.” This drained my battery unnecessarily and is completely false advice. This was the worst rental experience I have ever had. At a minimum, I expect U-Haul to investigate this location and employee, rand issue a full refund for both the truck and the tow dolly given the abusive treatment, misinformation, and unsafe conditions I was subjected to.
ray dOffer what is on the website when reservation is made. The guy tried to make things better but I will not recommend or go back. This set the tone for the whole day.
Gladys GRepresentative was very patient and helpful with our rental experience!
Carlton CArash and Scooby were delightful…made our experience so much easier and worry free. Very informative and extremely helpful! Yes, the vehicle was dirty, but all we needed was a truck to transport boxes and a few important pieces of furniture! We were safe and surrounded by the best people!
Kathryn GNothing!!!
Debbie TThe employee on duty was SO friendly and helpful in a location and city I am not at all familiar with and went out of his way to be helpful and courteous.
PATRICK LYou guys do a great job and I appreciate the customer service and assistance at this location
Douglas WVery slow service, didn’t carry several of the accessories that were on the order (furniture pads, furniture dolly’s). Pushed their personal items for sale.
Lucas WNice guys, worked quickly and hard!
Nicole DHave a clean well lit and comfortable office with a well-marked front door/customers plegase enter here kind of place.
ROBERT GArash is awesome. Great experience. Helped us with an after-hours pickup. Great communication. 5 Stars +++++
Richard OExcellent service - couldn't be happier!
Karen Sthe owner had a great customer service. explained everything very well. he did the job fast. he is great man. loved this place
Peyman KAwesome location, friendly, informative, engaging and helpful.
michael mO K go o d
NANNAN SSuper friendly, and helpful with backing up and disconnecting the trailer. Was not obvious where to put the trailer and there isn't a ton of space for large vehicles to maneuver, but it worked out just fine!
RANDOLPH MGreat customer service! Thank you!
Dellanee AThis was the easiest location with the best customer service experience i have had with uhaul. Easy fast and convenient.
JOHN JThe best U-Haul in the Lake Forest area. They are on time and the vehicles are always clean.
HOORIE EArash did a great job, explaining everything well. Excellent work.
EDWIN EVery pleasant and easy experience
SAMUEL SSuper friendly and helpful! I would definitely recommend this location!
DOMINIC Fthe pick up and drop off was fast and smooth.
Kevin ATerrific and efficient service. Thank you.
DAVID Agood advice during pick up, but had to ask for help to get the minimum showing how to open the truck back door and mirrors orientation etc..was our first time. Good truck and clean. Safe place for pickup the truck.
Lucile RGreat service!!
Patrick TNone. Excellent customer service.
Vanessa AI bought a item from this location, and I didn’t use it. I was trying to return it, but the guy told me he sold his personal items to me, so I won’t get refund. I think this place is corporate with Uhaul, not belongs to Uhaul. DONT buy things here!!!
yan yArash was very courteous and friendly. He made the process very easy and explained everything thoroughly.
NAHAL BThe physical location and truck parking is great. I only list this as average because the office does is very basic and simple and lacks some amenities.
Douglas WFaster internet.
JERALD SNo on sight person. Everything was done via phone at the sight. Not what I was expecting. Will not do it again this way.
Rick MThe service was fast and friendly. I honestly couldn’t think of anything more that could have been done—everything from beginning to end was perfect!
FAVIOLA Rall is great.
Waseem OEverything worked great. The manager was very thorough and accessible.
Mike WFriendly and fast service, I would come again
NATHAN NNo on-site manager
Fakhraddin MNo on site parking. If you come alone to rent a vehicle. There is no legal parking near this facility. They have visitors but I was told by the agent that it was not safe due to vehicle accidents. The agent stated that his own car had been damaged three different times and left me no choice but to move my car.
Barry NTook over 40 minutes to get access to the moving truck.
Bogdan OThis location does not allow any parking on property so you need to get a ride there. I chose this location because I wanted to pick up through a person and not through the app. My reservation was changed by the location to mobile pick up even though they were open. However, the app glitched and would not let me continue and it wasnt scanning the back of my driver license. So I was checked in by a person but that was only after trying for nearly 20 mins on the app. The vehicle is in need of repair. The air did not work and the check engine light was on and stayed on the whole time. On a positive note, I dropped off to the same location and that went smooth.
Christina CI thought the person working there did a great job...
RICHARD LAll was great
Fiodore BYou guys double charged me I need that fixed asap
Jonathan PCheck out time to get the trailer was over 45 min. this in part because the haul representative convinced me to change original contract to a contract solely with his location. He also explained after the original charge of 29.95 the trailer would be 20 dollars a day. With this change in contract I was also to drop the trailer back to him and not my original drop off site which was near my new location. He said it would help him in the respect he wouldn't have to retrieve the trailer on his own time. When I did return the trailer the representative was on a personal phone call and refused to go over my charges with me or provide a receipt to me. I was charged for an extra day because he said I was over an hour late. Had he taken the time to go over my charges when I returned the trailer I would have noticed the difference in the daily charge and the fact that he had charged me an extra day. I called him when I received the bill to dispute the charges but he refused to acknowledge what he had originally told me. I called back to further explain things and he blocked my calls. I believe I am still due a credit and would like a reply to this email. Thank you for your time.
Michelle GThank you
BEHZAD HArash went out of his way to make sure I had a safe, easy transaction.
Juan RPerfect
Farkhondeh TMy only complaint was that my original reservation was changed the night before I was scheduled to pick up the truck. I had movers scheduled and it was an ordeal to have them reschedule. I think it’s extremely unprofessional to not honor my contract and to expect me to change plans on such short notice. The man who runs the Irvine location though was awesome and extremely easy to work with, which we really appreciated.
Daniel ONothing you are professional people
Sergio BMy reservation got moved to this location for the sole reason of them having a.15’ truck. This did not happen here. First of all, I had to call a phone number listed on the door - The worker was off site - I called a number - while the worker sent me links to start my check in process. This was a cluster - I was there over an hour and I left with a 10 foot truck. Very poor service. Would not EVER rent from there again. My reservation was done 3 times. Very poor customer service.
APRIL PExcellent customer service and impeccable care
RAPHAEL HThe website said 10x10 is for a studio/1 bedroom apartment, but it was too small. Needed a 10x15. Had to leave things behind and have to deal with the hassle of going back to retrieve or get rid of.
Rachel C