I rented from this location twice this month. The first time went great because there was a guy there helping. This time was a NIGHTMARE. Firstly, the nice, helpful guy was not there. Secondly, the trucks were parked SO close together you could barely open the cab doors. They were backed SO far up agains the greenery and fence behind it, you could NOT inspect the truck or take pictures. There was so much garbage and debris across from the trucks, you could not pull forward to the left or right without someone spotting you and there was NO ONE there to help. The lockboxe latches were so hard to open I sprained my thumb! The online connection “awaiting approval” took 10 minutes and no one answered the chat! I ordered a dozen blankets but they were not in the truck so I had to get some off the GROUND in the garbage pile that blocked the trucks from pulling out! Finally, returning the truck in the designated area was IMPOSSIBLE!!! There were no spots wide enough or long enough to park it so I had to park it in the back of the building which was super tight too! Not only will I never use this location again, I am going to write to corporate and try to get a refund. This was one of the worst rental experiences I have ever had.
Kimberly K
Bel Event Productions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irvine, CA 92618
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Always ready to help I will recommend it at all times
LESTER RArash was very helpful and provided many tips and advice for a safe journey.
Johann HArash was very helpful and made the check in process easy
Duc MIncredible service! Arash was above and beyond to deliver a great experience during a stressful time. Thank you.
Nikolai D