Customer Reviews for Bellas Furniture & Resale Shop
(U-Haul Neighborhood Dealer)

265 reviews

616 W Rusk St   Jacksonville, TX 75766

(903) 586-0490

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 586-0490

616 W Rusk St
Jacksonville, TX 75766

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Bella is awesome! Every experience with her is excellent!

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Amazing

RICHARD K. 
Rating:
5.0

Very good job would use them again. Very helpful.

ALLEN DALE W. 
Rating:
5.0

Very knowledgeable & friendly! Great people!

HAROLD H. 
Rating:
3.0

they weren't open at our appointed time. Had to call for someone to open up.

CARL H. 
Rating:
5.0

This may have been the most remarkable renting experience i have ever had. Juana is wonderful and was on the ball with everything and every detail. i would drive from other states just to rent from her again. Thank you ....Juana....

DENNIS EDWARD P. 
Rating:
5.0

Easy transaction all around!

Paula W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK HARLAND M. 
Rating:
5.0

Amazing service. We needed a truck to move a household when our scheduled truck and trailer broke down. Bella's was able to get us what we needed in no time flat. Not only that, but the final price was lower than what we were expecting, by about $50 dollars. We will be going back to Bella's next time we need to move.

BETTY K. 
Rating:
5.0

Good experience

ICY B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Great selection and professional service

JAMES H. 
Rating:
5.0

Lower your prices.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

angela F. 
Rating:
5.0

Nice manager

KLAYTON D. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Bella What is amazing!!!! Thank you for all the quality service.

JOSE L. 
Rating:
5.0

everything went great thank you

Rachel R. 
Rating:
4.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
4.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Very friendly and helpful. After dropping off trailer, I dont understand the negative reviews I read on this place. Nothing but hometown respectful service. 👍🏽

EUGENE JOHN F. 
Rating:
5.0

Juana was awesome!

jesus G. 
Rating:
5.0

Customer did not leave a comment.

CHERI M. 
Rating:
5.0

Customer did not leave a comment.

JANETH M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
4.0

check tire pressure and lubricate ratchet lever. also give customer option of final payout (cash/check/credit card)

MARLIN H. 
Rating:
4.0

Fair friendly service

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
1.0

This lady was rude and said I went 300 miles over my limit she yelled at me and was very disrespectful. She charged my card and I disagree with what she is doing I filed a complaint against her because of the way she talked to me. I would not recommend her or this U-Haul place to anyone!!! She upset me so bad I had to medication to calm down, and just horrible customer service. Said she had to make something for me dropping of the truck there? I don't understand that, but I told uhaul where I was going and I left my residence 2800 la frontera blvd round Rock Tx around 12 noon after loading up and drove 79 all the way to Jacksonville . I told y'all where I was going and now she wants to charge me extra miles . I don't understand this nor will I ever use that location or any other after my experience I'd something is done to correct the issue . She treated me totally disrespectful.

JANET B. 
Rating:
5.0

Customer did not leave a comment.

jay H. 
Rating:
1.0

Make sure you get a complete price she is expensive

BENNY EARL JR H. 
Rating:
3.0

Nothing. The lady that work there is very nice.

JOHN L JR R. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

RENTER BEWARE!! Very disappointed about the overall experience, the U-haul roadside assistance was terrible. We spent 5-1/2 hours on the side of the road when a tire blew out. I asked the rental agent about a spare but no spare tires are ever included when you rent from U-Haul. The U-Haul people sent the wrong tire size to the Roadside GCR people which added even more time to our wait on the side of the highway while the repair people drove 25 miles back to get the right tire. A U-Haul rep argued with us about our location. A U-haul rep promised to reimburse for a hotel and a meal for our extra day on the road due to the breakdown but it never materialized. Renter beware!!

Ron L. 
Rating:
5.0

Even though we requested to drop-off digitally, we had to enter the store to return the vehicle. No one wore masks. Return took about 30 minutes!

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
2.0

Customer did not leave a comment.

Mertis H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI S. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
3.0

This was the 2nd location after an hour in the heat at the first location we had to go to another to get the pricing problem (uhaul was trying to make me pay twice the price of what i reserved it at) taken care of. That took another hour. The lady here was very nice and got the problem finally staightened out.

AMANDA R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JAMES W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

Customer did not leave a comment.

FIDEL P. 
Rating:
5.0

Super nice people and helped me accommodate a last minute change

David G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

She was top notch to work with. I would highly recommend her.

CHARLES B. 
Rating:
5.0

Great service!!!

JUANA G. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

The lady gave me great service. Thank yall so much.

PATRICIA G. 
Rating:
3.0

When I opened the truck door, the first thing I saw was a live roach runnung around. And 2 blocks after leaving the lot I heard a dinging sound , you know...the kind of sound your car makes to remind you to put on your seat belt, but the seat belts were on. Then I realized the gas tank was on EMPTY...not 1/4 tank like the paper said. I was shocked and nervous as I hoped I had enough gas to make it to a gas station. When I returned the truck, I made sure the gas hand was past 1/4 tank...actually it was midway between 1/4 and 1/2 tank.

SCHRONDA D. 
Rating:
5.0

Was friendly quick service also. I recommend them.

JAMES BRADLEY C. 
Rating:
5.0

Pls provide a hand book (manual) for proper use.

VISWANATHAN R. 
Rating:
5.0

Very nice/courteous. Accomadating. Good equipment. Friendly, on phone, with proper equipment at ready upon service.

JOHN R. 
Rating:
5.0

Wonderful service and attention!

DULCE M P. 
Rating:
5.0

Great service when I had a problem with my pickup location! Manager Matthew Rice was super and came by to apologize and introduce himself.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

melinda M. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
3.0

There is not enough parking space to efficiently drop off the truck and have a pickup vehicle waiting for you.

brian B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
3.0

Order was not complete - no blankets included tho ordered - much phone conversation about the contract AFTER I had the truck in service - no blankets caused undo friction on furniture leaving damage - not a good experience at all

Larry W C. 
Rating:
5.0

Whomever I dealt with at Bella's went WAY ABOVE AND BEYOND to help me with a very unexpected situation while I had the UHaul. I cannot tell you what a blessing it is to have people who actually care about others and treat others the way they, themselves, want to be treated! And not just the individual I dealt with, but also the manager over them, went WAY ABOVE AND BEYOND! From the moment I contacted Bella's to confirm my registration, until the email I just received, containing my receipt, I received EXCELLENT service, with kindness and understanding! I AM GRATEFUL! THANK YOU BELLA'S!

Lynnette K. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

geno rico C. 
Rating:
5.0

Customer did not leave a comment.

troy S. 
Rating:
5.0

Customer did not leave a comment.

Tabitha S. 
Rating:
5.0

I believe U Haul Trailers are the best, built and balanced, trailers in the market today. To improve, maybe allow pickup the evening , "before" the start day needed.

troy S. 
Rating:
5.0

Screen your dealers. I would select a 0 rating but I dont want it to reflect on the one person that helped.

Oscar T. 
Rating:
5.0

The 0wner went out of her way to help me with my needs.

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

KENNY S. 
Rating:
5.0

Customer did not leave a comment.

Lynn R. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
3.0

The tires on the truck were worn down to the wear bars!

steven B. 
Rating:
5.0

Excellent service. Thanks

noel N. 
Rating:
2.0

Do a better check on your vehicles. It's dangerous to send someone out with a check engine light and a slipping transmission.

michael H. 
Rating:
5.0

There were not my issues at all at this location. Great service.

DAVID I. 
Rating:
5.0

I have a concern with the insurance. I paid $40 in case of an accident, I didn't, and I think if nothing happens People should get a refund.

James S. 
Rating:
5.0

Absol9great service

Bridgette S. 
Rating:
3.0

I signed up online so I didn't have to wait for the office to open. The web site would not recognize my email or password that I used the night before. I had to wait for the office to open. The lady was wonderful, and helped me get going.

Keith H. 
Rating:
5.0

Love et ok thanks you ok

rebecca P. 
Rating:
5.0

Customer did not leave a comment.

rebecca P. 
Rating:
5.0

make sure that the one way rental does not say to return to the place it was rented 50 miles away

joe J. 
Rating:
5.0

Very friendly and helpful.

Lewis C. 
Rating:
5.0

This establishment was well ran. Efficient, very friendly, honest, and quick.

Mike G. 
Rating:
5.0

Awesome experience renting from this business. Owner was there waiting to check me out on a late sat aft. Very friendly and courteous. Also Helped me in hiring 2 people ( when I called her several days before) to help unload at my destination in Jacksonville.

stephanie C. 
Rating:
5.0

Hassle free and good customer service!

Heather I. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Awesome service!!!

VERNOLIA W. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
No reviews have been submitted for this location.

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