Customer Reviews for Belle Prairie Junction
(U-Haul Neighborhood Dealer)

361 reviews

15237 183rd St   Little Falls, MN 56345
(North of Little Falls on Hwy 371 and 183rd st exit)

(320) 632-5451

Hours

  • Mon–Sat
    7 am–8 pm
  • Sunday
    9 am–7 pm
Special Operating Hours
  • 12/24/2022: 8:00 am - 5:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(320) 632-5451

15237 183rd St
Little Falls, MN 56345
(North of Little Falls on Hwy 371 and 183rd st exit)

Services at this Location:

Hours

  • Mon–Sat
    7 am–8 pm
  • Sunday
    9 am–7 pm
Special Operating Hours
  • 12/24/2022: 8:00 am - 5:00 pm
  • 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nice place and great customer service.

Kevin L. 
Rating:
5.0

All was good.

Glen W. 
Rating:
5.0

The staff were great. They got me on my way and wished me well on my new adventure. Thank you guys!

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

nelson B. 
Rating:
5.0

All excellent!

Kenneth K. 
Rating:
5.0

I made a reservation to pick up a trailer 8 miles from my home. Two days prior to picking up the trailer Uhaul contacted me and said I had to get the trailer 60 miles from my home. They were very rude and said pick up the trailer 60 miles away or cancel the reservation your choice. What do you do when it's 2 days away from when you have to leave? The pick up and drop off dealerships were both amazing. Uhaul corporate not so much.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
3.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

This was really a good experience and pick up to returning was smooth. I had to switch a day and they took care of that with no problem. I also had some operational concerns and a man, I think his name was Joseph, rode with me and answered all my questions before I left town. Very good. Thank you.

Robert B. 
Rating:
5.0

When I returned the trailer, the Uhaul attendant pointed out that the wires were hanging down. I only drive on pavement and did not run over anything, so I am not sure how that happened and wonder if it had been like that prior and he hadn't noticed or something? We did not do a lights check when he hooked it up for me to take it, so I can't say it worked when I picked up the trailer. Otherwise, I have used this location before since the Brainerd locations never seem to have anything to rent, and they are always very nice and helpful with attaching the trailer and getting the paperwork done.

Melanie P. 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Nigel N. 
Rating:
5.0

Customer did not leave a comment.

CAMILLA L. 
Rating:
2.0

The guy that helped me get the trailer was very rude and condescending. I marked the place as below average because the lady that checked the trailer in when I returned it was very nice and helpful. I won't be renting another trailer from this location based on how rude the guy was that I initially had contact with.

Lindsey M. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Samantha W. 
Rating:
1.0

Over Charged for equipment rental stating other location/customer service would refund. However when asked about refund we were transferred back to the Little Falls location and they refused a refund for amount over charged. Also paid for mattress protectors online at time of booking and we did not receive at the location (still listed as pending pickup) and they refused to refund that amount as well.

Michael X. 
Rating:
5.0

Was all good. Great personnel, good info and very good help with the surrounding area.

jeffrey D. 
Rating:
5.0

KEEP UP THE GOOD WORK.

Marcus K. 
Rating:
5.0

Customer did not leave a comment.

Lance A. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

Amy S. 
Rating:
4.0

This is not related to business but to U-Haul reservations. I needed to change the date dt no water at our rental. U-Haul charged me $200 more for same number of days, returned early.

Diane Y. 
Rating:
3.0

I checked out using my phone

Michael O. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
1.0

The rental guy was very rude on the phone and at the pick up site. I will never use that location again.

TANYA R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

CODY S. 
Rating:
4.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Customer did not leave a comment.

floreen E. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Very friendly and vert helpful

janet C. 
Rating:
5.0

Great personal experience with staff on pickup not so much on dropoff kind of a grump.

Gilbert W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
2.0

I had to drive an additional 120 miles just to rent a 20' truck. Inconvenient and unacceptable. To make matters worse we'll need to rent a truck again within the next 10 days..

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
4.0

Customer did not leave a comment.

Dwight G. 
Rating:
5.0

The front tires were out of balance, making for a somewhat shaky drive for 1000+ miles. Other than that, the truck was clean and operated well.

Steven H. 
Rating:
4.0

Be patient on your return. It may take a while for the inspection.

Kevin L. 
Rating:
5.0

Bell prairie junction is a fantastic facility helpfulness and knowledgeable associates. Thank u so much fir beeing so kind every time

Joshua R. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

The woman who helped me was wonderful. I appreciated her help.

PRESTON W. 
Rating:
5.0

The truck sounded awful but we made it

mark G. 
Rating:
5.0

Customer did not leave a comment.

LLOYD E. 
Rating:
4.0

Way better than last time. This person connected trailer and made sure lights worked.

David S. 
Rating:
5.0

Joe at Belle Prairie Junction was great. He helped us hook up and made sure everything was working. He does a really nice job.

ROBERT P. 
Rating:
5.0

Nothing, very accommodating.

Diane Y. 
Rating:
5.0

Would be nice if trucks had power windows, hard to get over and roll down passenger side window as needed - if the driver is the only one in the truck.

Eric K. 
Rating:
5.0

Very easy return

Patricia S. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

Staff was friendly but equipment was not taken care of at all.

Chad B. 
Rating:
5.0

I was surprised by just how great this location is for all U-Haul related needs.

ANTHONY B. 
Rating:
1.0

Don't give yur customers the run around

Cleopatra W. 
Rating:
5.0

Customer did not leave a comment.

Diane Y. 
Rating:
5.0

The guy who checked us in was extremely helpful and friendly. He explained the process and the paperwork. He tried very hard to get us the additional 50 miles we should have received and apologized profusely when he couldn't. He apologized again that he was going to have to change us for the few miles we went over the original amount. Would highly recommend this location.

DEBRA R. 
Rating:
5.0

Excellent service! Could not have gone better!

Lisa K. 
Rating:
5.0

Helpful!

Megan D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Jami C. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

pam B. 
Rating:
5.0

Great family run location. Joe took extra time to find a truck for me during a very busy time. Made my move very stress-free

mike M. 
Rating:
3.0

We had to travel an hour to pick up the size of vehicle we neeed. It was very inconvenient.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

lloyd E. 
Rating:
3.0

My reservation pick up was St Cloud, MN. The day if my pick up I got called that no trailers were available and I would have to drive elsewhere to get a trailer. I thought Uhual guaranteed reservations that I made online 3 weeks prior. That cost me time and money from having to drive an extra 70 miles and leave work early. I should be credited part of my extra expenses.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Sashine J. 
Rating:
5.0

The guy was prompt and friendly in checking in the truck. Lots of room to pull in and easy location.

Ronald T. 
Rating:
5.0

Nothing, gentleman met me at the gas pump and was getting the job done immediately. Great service

Raymond D. 
Rating:
5.0

KEEP UP THE GOOD WORK. GREAT CUSTOMER SERVICE.

Marcus K. 
Rating:
5.0

Very nice staff.

aaron Z. 
Rating:
5.0

I would rent from this place again if I needed to use a u haul trail again very fast in and out service.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

In would have like to choose from the car dolly and trailer. Only trailer was available at the time. Great service. Friendly staff.

Gilbert M. 
Rating:
5.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
1.0

The people working there could be friendlier.

William S. 
Rating:
1.0

We had a horrible experience. The cashier at the location was angry and rude. She had a long line of customers at the store and was complaining loudly about having to do Uhaul rentals at the same time as the C-store customers. It took nearly 2 hours for us to reserve a uhaul and the only way we were able to get one was to use our phone and reserve it online. Then we had to wait until she had enough time to check us in. She was snapping at everyone and swearing. It made us feel bad. Our car broke down on a road trip to St Cloud and the only way we could get home was to rent a Uhaul van, and a car dolly to tow our car home to Bemidji. We were very nice and understanding and tried to reassure her, but we were having a very hard time being broke down hours from home and then being treated poorly.

Carolyn V. 
Rating:
3.0

They were an hour late then our scheduled pick up time even after a confirmation call. They gave us free coffee for making us wait.

Hannah F. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

The most generous customer service I have had the pleasure of receiving. U Haul bent over to help me in my move. Speaking of which the move was most enjoyable because of you.

richard W. 
Rating:
5.0

The agent met me at the gas pump and did the paperwork while I pumped gas. Great service.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The person on duty seemed very willing to help, and suggested I use their jack to help get the trailer unhitched, which was very good for me as I have back issues. He also was helpful with unhooking the chains from my hitch.

Valerie E. 
Rating:
5.0

Customer did not leave a comment.

Ethan D. 
Rating:
5.0

Very helpful people to work with a pleasure to do business with .

dave B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top