Customer Reviews for Belvedere Citgo
(U-Haul Neighborhood Dealer)

798 reviews

901 Belvedere Rd   West Palm Beach, FL 33405

(561) 863-0521

Location Hours

  • Mon-Sun: 7 am - 12 pm

Services at this Location:

Contact Us

(561) 863-0521

901 Belvedere Rd
West Palm Beach, FL 33405

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEREMY B. 
Rating:
3.0

The Uhaul we got had the check engine light on and the rear door got stuck and had some damage. This truck was definitely in need of some repair

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

SEAN L. 
Rating:
5.0

Customer did not leave a comment.

MARIANNE H. 
Rating:
4.0

Customer did not leave a comment.

marina C. 
Rating:
5.0

Customer did not leave a comment.

Laureen O. 
Rating:
1.0

Customer did not leave a comment.

Frank B. 
Rating:
1.0

Customer did not leave a comment.

ADRIAN V. 
Rating:
5.0

Customer did not leave a comment.

sarena W. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

If you only speak English this might not be the place for you. The customer service representatives didn't speak English very well. I barely knew what they were saying, so there was a huge communication problem. They seemed very dismissive of my requests to clearly understand the process.

LYNDA B. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN P. 
Rating:
1.0

Parking lot full of trucks and I was told all of them were broke so I couldn't rent one. I got the feeling he didn't want to go through the process of renting a truck on a Saturday night (7pm)

GEOVANNY D. 
Rating:
1.0

Es pésimo el servicio son uno estafador

Maribel D. 
Rating:
5.0

Best service we have ever had at UHaul!

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

DESHAWN B. 
Rating:
1.0

The car was not clean and the area was smelly.

BETTY J. 
Rating:
3.0

Good job uhaul

FRANCE J. 
Rating:
5.0

Very good

HELEN E. 
Rating:
4.0

Because of overflow, the site was storing some trucks (and in particular my truck) on some random back-alley street a mile away. This wasn't particularly convenient for me or, more importantly, my driving partner who lost track of me because of this.

Rory B. 
Rating:
5.0

Vehicle Maintenance: Tire pressure

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
5.0

Very nice and helpful

Arthur H. 
Rating:
4.0

Customer did not leave a comment.

RENEMARTIN M. 
Rating:
1.0

Customer did not leave a comment.

cayetano G. 
Rating:
5.0

Easy check in and out. Very clean. Very friendly!!!

Suzanne C. 
Rating:
5.0

Customer did not leave a comment.

tobias B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
1.0

Of course no.... customer service is no friendly

nery P. 
Rating:
5.0

Customer did not leave a comment.

tobias B. 
Rating:
1.0

I was hoping nobody else walked in the store cause I wanted to rent and leave, not wait for the only worker take care of each customer and finish each customer before I could leave...no instruction on the link that was sent to my email

Derrick J. 
Rating:
4.0

Other than a plugged tire that went flat, vehicle seemed to be well maintained. Roadside service was excellent.

Julia K. 
Rating:
5.0

The pick up location was not equipped to handle traffic. The associate needed help. It took 1 hour to rent. The gentleman was working with great speed for a convenience store just not enough help to process rental

jose M. 
Rating:
5.0

The manager and employees were super helpful and friendly and I would rent the van again when I need to move items to storage

GERALDINE E. 
Rating:
5.0

Customer did not leave a comment.

Marylis B. 
Rating:
1.0

Terrible experience. Rude rep received the truck. Makes me not want to use uhaul in future. Bad location no room

Ryan K. 
Rating:
4.0

The attendant was great. Very nice and personable but the vehicle was incredibly dirty.

Matthew G. 
Rating:
5.0

Nothing! This is my new rental spot! Good-bye Home Depot truck rentals!

Vivian W. 
Rating:
1.0

Hire more than one person to operate the location

Juan L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Very good customer service. I called and by the time I got there everything was ready for me.

JEURYS DE JESUS D. 
Rating:
5.0

Nothing at all. EXCELLENT AND PROFESSIONAL SERVICE.

David A. 
Rating:
1.0

I need a refund, customer service was very poor, I had issues with the truck and therefore the task that I intended to carry out was incomplete. By the time I got help it was too late to travel to my destination. The agent was rude.

geary W. 
Rating:
4.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

They were very nice and helpful

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

MARCELO P. 
Rating:
5.0

Customer did not leave a comment.

Salvatore M. 
Rating:
5.0

Customer did not leave a comment.

Christopher J G. 
Rating:
5.0

Customer did not leave a comment.

clive T. 
Rating:
4.0

The Uhaul rep at this location was very nice. Have nothing negative to say about him. For Uhaul in general...it was the WORST experience I've ever had in all the years I've rented uhauls. The truck I reserved was not available when I went to the original location for pickup. Thankfully there was this location in Belvedere that had a smaller truck. The truck I reserved was a 26ft. When we called Uhaul because our truck was not at our pickup location, they basically said there was nothing they could do for me. Meanwhile, I had movers and friends waiting to help me move. I lost more than two hours trying to find and pickup another truck and ended up having to drive back to west palm from KISSIMMEE to return the truck I was able to find. We were exhausted and it was the WORST day of my life! We literally put our lives in danger to fulfill the contract with Uhaul when Uhaul cared not about us their customers! Never renting Uhaul again and you should not either!!!

JOSHUA P. 
Rating:
4.0

Customer did not leave a comment.

Noel R. 
Rating:
1.0

Trailer was dirty, tail lights didn't work. Wire harness had cut wires.

DON C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Too much “stuff” going on and not focused on UHaul business

STANLEY N. 
Rating:
5.0

Customer did not leave a comment.

Ivan F. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Friendly customer service

Tahsin N. 
Rating:
5.0

Customer did not leave a comment.

Tahsin N. 
Rating:
5.0

The agent was polite and efficient

Arnold L. 
Rating:
2.0

First trailer was in such bad condition with wires hanging and other wires bare with no insulation. The lights would not work and actually blew my fuse so the second trailer offered didn't work either.

Zachary W. 
Rating:
1.0

Scam

Ahmad A. 
Rating:
4.0

The guys were great and they made the experience very easy and stress free. I am grateful for this because it was an already stressful day and they made it easy. Great team, good guys. Thank you

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Dorothy M. 
Rating:
3.0

I was overcharged for mileage. When dropping off the team member said that he would email a receipt. When I reviewed the receipt it stated I used excess miles. I took photos of the mileage when picking up at 1092, returned photo is 1102. Please contact me at 5613718085 to correct this mistake.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Excellent customer service

DAVID Z. 
Rating:
2.0

Ridiculously expensive. If I I wasn't in a pinch to move some furniture I would have never rented for that price. With the insurance for a 15 foot truck it was almost a thousand dollars and I had to drive 30 miles to get the truck. Horrible.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

alex R. 
Rating:
4.0

I am very concerned with the online interface. I was asked to upload my drivers license via text and, when I tried, a gentleman with the same last name's driver's license was already uploaded. I hope my driver's license is more secure, but if I have any identity theft, I will know to direct the lawsuit to UHaul. Please, please discard any personal identification and my driver's license copy. Also, the text to report the condition of the van was disabled when I tried to click on it.

ELLIOTT M. 
Rating:
3.0

No parking available. Busy gas station so it was difficult to figure out where to leave truck to drop it off.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Deloris B. 
Rating:
1.0

Customer service was awful

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

pablo V. 
Rating:
3.0

very upset went there to rent a motorcycle trailer that your website said was 14.95. when i got there to rent it the guy said oh that's not a motorcycle trailer it's for a jet sky or something so it's 24.95. it very clearly said motorcycle trailer right on the front even had the front wheel spot. i would have went someplace else but it was the only one available so he probably felt he had me. would not go there again and try someone other then uhaul next time

jussi L. 
Rating:
3.0

Equipment pickup took a while to check out due to the person handling the checkout was very lackadaisical and not very helpful.

Eric Z. 
Rating:
1.0

Location was understaffed. They didn't tell me I had to fill up upon return. They almost charged me for 2 days until I pointed out I had returned in 24 hours. Overall one of the worst experiences I have had in a long time.

Jonathan H. 
Rating:
3.0

This doesn't necessarily apply to this location. I've used Uhaul several times in the past without issues, but this time was terrible. I originally had a 15' truck reserved with a $50 guarantee they would have the truck. I showed up and they did NOT have the truck and I did NOT get the $50 promised. I then had to call uhaul for them to find a truck that was ultimately a 20' as it was the “only one available in my area” and had to drive way out of the way for it. My original truck came with 2 days and 100+ miles which is what I needed. Then this truck on my online account said it came with 1 day 23hrs and 96 miles (which is great I really needed 2 days). When I show up to return the truck they forced me to pay for an extra day of $40 after only having it for a day and a half!!! Like wtf uhaul! First I don't get the $50 promised since the location DIDNT HAVE MY TRUCK and now I'm paying for an extra day that I didn't even use?! Will not be doing business with then again. And don't count on being helped in any way customer service just bounces you around.

Lauryn P. 
Rating:
4.0

Customer did not leave a comment.

Babak M. 
Rating:
1.0

They charged me 17$ gas for no reason because i got the gas before I dropped the truck. When I was see the bill I went there again and I wanted se trucks gas gauge ,they told me we rented truck again. They are so rude,unprofessional and disrespectful people Only uhaul customer service helped me. I always preferred uhaul fist but I never gonna work with uhaul I ,it was a awful experience Uhaul Belvedere citgo gas station is really terrible.

ALP K. 
Rating:
1.0

The uhaul wouldn't go Over 50mph also the ac went out bad experience

Chrystal J. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
2.0

Did not check mileage and I returned with correct level of fuel. Was charged an extra $11.65 for gas. I am not happy.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

laura L. 
Rating:
5.0

Customer did not leave a comment.

Meredith T. 
Rating:
4.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
2.0

truck was not checked before pickup.bed was dirty and filled with trash and boxes that we had to clean and fill up dumpster. safety brake chain on tow dolly was broke and car was delivered with just about empty gas tank. very unprofessional as we were taking off on 1200 mile trip,

Shane F. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
1.0

I got there at 6.25 am for a 6.30 pick up , truck was blocked by 2 other trucks , had wait 1 hour until someone moved it . Also truck was dirty , both mileage and gas where off , store clerk didn't want me to park my personal véhicule there . Total nightmare

KAIES H. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Paldeep A. 
Rating:
3.0

Drop off is not at the address given when rented. You arrive only to be told to drive another half mile. Was not refunded for miles not used like I was told at pick up.

Tami S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina M. 
Rating:
4.0

Customer did not leave a comment.

Dorothy M. 
Rating:
4.0

Truck had no air conditioning-which we didn't know about -drove across the state of Florida in August with no air -not a pleasant experience.

theresa S. 
No reviews have been submitted for this location.

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