Flat tire upon receiving vehicle. Had to pay to get air into it. Terrible experienceBrandon P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Palm Beach, FL 33405
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- 3.5 Average Customer Rating
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Guy behind the u hail counter was rude and was on a personal phone call and ignored the line. The tire pressure light was on I notified him and he blew me off as if he didn't care. Unprofessional and the gas station is dirtyquintin J.
You guys under bid the miles. It cost me hundreds extra. I will never use againChristopher H.
Honor the reservation that the customer made, if by any reason you don'h have the vehicle reserved and switch to another model, the minimum you can do is to honor the price of the vehicle that was reserved and GUARANTEED . Parking is NO existent . Vehicle was dirty.ANTONIO L.
First I spoke to the owner twice over the phone confirming when I would be there to pick up the van I reserved. When I got to the location, I was told by the manager that the van had a flat tire and that it was not available, I asked him why he did'nt tell me that over the phone, he said he was not the one who spoke to me and then he started ignoring me while he rung up other customers, I waited on him about 10 minutes before I had to ask him when was he going to acknowledge my reservation. The manager ended up taking about 20 minutes to ring up my reservation. He was rude, unprofessional and showed no interest in my UHaul rental. I would never rent from this location again. Extremely poor customer service!!Sandra M.