Location was a gas station on a busy street corner and not conducive for trucks and trailer. Equipment was not ready upon pickup. Equipment was not road worthy and had to be swapped with another unit in another location. Extreme long wait time to pick up and pay for equipment. I was asked to follow a truck with a damaged trailer to another location. Multiple vehicles had to be moved before we could leave for the new pickup location. In all the pickup took over an hour.
Joe L.
Customer Reviews for Belvedere Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get truck full of gas and return it full of gasoline
MICHAEL D.Fix the A/C blower fan. The truck itself was fine but sweatin because the fan speed was completely sporadic made the 1500 mile trip miserable when the heat/humidity got up.
DeeAnn B.They were simple and easy and the process was very fast thank you
Asanka W.I drive an hour to a hole in the wall spot. When I got there I didn't see a truck in sight and my order was canceled without warning. I tried calling customer service and got routed to the scheduling department then waited until I got rerouted back to customer service. I'm going to give enterprise a shot maybe I'd get better service.
Kevin W.I had a 26' truck with a trailer attached. I was instructed to drop off at a gas station in an urban area. There was no room, I had to block the highway, and almost hit a gas pump. After being told there was no room for drop off, i was led by someone a mile away through small windy streets in which I almost hit other cars multiple times. We dropped off near a storage unit. I was so stressed out by the end of it. The only redeeming part was one of the lower level employees who helped me.
John M.The truck is old and the windows do not completely shut. Very loud and noisy and cold as a result. The staff at the pick up place was very nice and helpful.
ray K.Ramps are needed on 10 foot truck!
Alesia T.ID truck I was to take
Edwin T.Great service
Jairo J.By far the worst place to rent a truck. Customer service is inferior, the cleaning quality of the truck is horrible and most importantly rip customer off for stuff that do not exist and charged extra for no reason. Would not recommend AT ALL
Rolff T.I was suppose to pick up on 2021 S Military Trail, West Palm Beach, close to where we live and i had to go a lot further. And the owner of the place was not very cool. If ever a use u-haul in the future if i'm refered to this place i'll cancel
Joan L.Crowded gas station with no parking and multitasking service agents.
David K.Truck was dirty, check engine light was on and the agent said to take it anyway, truck steering was terrible, To top it off, when I returned the truck I was charged a $60 fuel charge (I filled exactly how I got it and had a photo to prove it). When I called the agent he said he writes the gas as he sees it and call customer service. He was rude and unhelpful. I will never go to this location again.
Francia P.Es buen servicio
Aron L.The individuals working were wonderful, however, the vehicle I ordered was not available. I needed a cargo van & there was no cargo van on the lot. I did not want to drive a large truck. I would not have ordered from this location had I known the cargo van was not available. Once I was there & informed, I was stuck.
Sara C.Everything is excelent. The personnel has very good customer service
Zunilda D.Not enough space to park. Dirty area.
Jon P.We got there and was told we would have to wait an hour for the guy to return. We told the male at the place that, that was not what we had intended to do and he spoke to someone and got us the rental a little bit after. This was not a good experience this time I have used uhaul before and never had the issues we had this time. Also they changed the return location after we left with the trailer. Not happy about that either. I have a move coming up in the next few months and I'm not sure I'll go with uhaul due to this experience.
PHYLLIS C.Horrible experience will never use Uhaul again.
Jonathan W.The employee wouldn't give me his name, he lied and told me I didn't have a reservation, then he ended up saying 10 mins later he found it after I told him I had to make it to this Fuirnture place before a second time. I gave him one form of payment he told I couldn't use it which I knew wasn't true because I used it before at another location. He told me I couldn't park on the premises I had to park down the street at Taco Bell and walk back to the U-Haul or he will have my car towed. He didn't check the U-Haul when I got back and he over charged my card twice . I have videos before I got in the uhual. He was very rude and racist… I will be reporting him to the uhual head quarters.
DESTINY B.You was in the right place at the right time to help us get a much needed job completed
DERRICK A.Vehicles were parked in very close proximity (within a few inches of each other). They were unable to find my reservation at first and instead of trying to use my reservation number they insisted they couldn't find anything. It was only when I said can we search up by the driver that the reservation popped up. The vehicle was incorrectly marked for gas. It was stated the gas tank was at half tank, however when we looked it only had a quarter tank left. The door on the driver side wasn't completely closed therefore my boyfriend would have rain pelt him as he was driving. The handle for the transmission shift was on the brink of breaking.
shaun H.absolutely recommend! friendly, efficient, dependable!
LARRY S.Really good service and friendly staff
Faysal R.Provided dedicated client service
Ronnie T.Didn't check truck back in when it was returned.
Justin H.Excellent and friendly customer service. I will definitely use these services again.
Chadwick S.The 26 foot uhaul we rented was not even there at all when we arrived. Ended up having to use a 20 foot one which caused more trips back n forth. The online check in was bad and kept hanging up.. had to go inside the building and I'm disabled so it was not good.
Christine A.Very organized very clean very helpful Will return and recommend to family and friends too : )
eusebio M.The owner was extremely kind and so helpful! He was a lifesaver! There were no trucks available and this gentleman went above and beyond to help us get a truck. We are so grateful! Thank you! God bless you!
Steven C.The staff was very nasty and they try to cheat on me. No customer services. The Van mileage was wrong and they did nothing to fixed.I believe they overcharge me since no one received the rental and no receipt was provided. No happy NO Good at all
Jose G.We were not given the dollies we requested or blankets but we were charged for the dollies. We brought our tax exemption like we were told to do by the representative but we were still charged tax. We are a school and when we provide a legal tax exemption it is illegal to charge us tax. I have called customer service and they are zero help. I will be canceling our 2 other reservations because they will not be STEALING any more money from us.
Charleen M.When I rented the van the back loading area was dirty and I took pictures of this the gas tank was also barely half full. When we returned it not just on time but earlier, we gassed it back up and gave it back with more gas in it than we had to start. Then I received a bill for an extra 20 dollars I'm being charged for gas.
Devan G.I didn't realize it was located at a grocery store with minimal parking. Besides that the experience was wonderful.
Patti T.Incredible bad experience. They uhaul was not clean and they charged me $150 on a missing/damaged dolly when it was returned in perfect condition. Absolutely horrible.
Connor W.As it turned out, the electrical wiring was all screwed up and the lock-down bolt was broken. The trailer came off as I entered my storage unit and even the chains came loose due to improper attachment. I stopped in Florence SC and there they completely rewired the trailer and replaced the lock-down device.
Richard K.Car was only available an hour after I had booked it.
Jaime M.Lower prices for costumer's with shorter usage time.
Lidon W.I was completely overcharged and my money has not been released to me
Tamia L.I previously read the reviews and to be honest a little scared. I had a great experience at this location. Fast and honest. Couldn't ask for a better experience with this location. Thank you
Sean F.Location was very hard to get into. Very small area for U- hauls!
Michelle T.When the truck was picked up, it only has 50 miles on it and definitely less than 1/4 tank. I took a picture and uploaded it to the link provided to me. After I dropped off the truck, the clerk said the tank is less than 1/4. However the miles left are at 52. They said I need to bring the tank level to where it was when I picked up the truck and that's exactly what I did. I should not fill in more gas than when I picked up the truck.
Siyan C.Truck was filthy - papers from previous renter - clearly hadn't been touched. Steering was extremely loose, likely outer tie rods worn out Driver window inoperable
Gary P.The customer service at this location was bad.
Ariel V.The console was sticky, there was no gas cap, NONE of my dollies were there. The man who was the uhaul representative there, was VERY RUDE and VERY unhelfpful. He did not care that my equipment was not there.
Luanne H.The location is in a gas station that sells all kinds of smoking pot bongs etc.
Kerri B.Don't allow people to buy food and eat at the gas pumps. It's impossible to put gas in the truck or get the truck out of the lot. We waited over 30 minutes.
Tyler G.Would not provide any paperwork as proof of truck return when truck was returned on 7/17/22 at 1020pm
Tasha U.Very rude
Yohan F.Smells like cigarette smoke… This van only has 2151 miles on it… Outside of the van was very dirty…
MICHAEL D.Friendly, clean vehicles and efficient!
LARRY S.I post to get charge $28 but they charge my card $67
KEVINESHA D.When I got to the location to pick up my U-Haul, I was informed that they did not have all my add-on equipment and then I had to drive about a mile and a half down the road to pick up the U-Haul at a dead end Street where it was parked. Then when I went to pay the total was higher than what was quoted to me on my reservation even after he removed add on items. I tried to show him the discount that I received when I set up my reservation online he said the difference was the tax but when I went back and reviewed my receipt after I got on the road because I did not have time to sit there and argue with the guy they charged me full price for the U-Haul truck I never received my discount that was given to me when I reserved the vehicle. The guy knew what he was doing and flat out in ny opinion ripped me off. Will never use again
Brian W.The van could use a good interior cleaning and had a very loud and annoying rattle
Jerrold R.