I would absolutely not recommend this location to a friend or family member. The equipment was damaged and needed to be exchanged. The staff we're very hard to deal with and seemed bothered anytime I had an inquiry or question. Also, this location should not even be a U-Haul dealer because they are not set up properly for it... They have no staff to help a customer in a reasonable fashion and the location is extremely tight. The one person who helped me hook up the trailer was very nice however.
MOATAZ A.
Customer Reviews for Belvedere Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
EVEN WHEN THEY APPEAR TO BE SOLD OUT, THEY SOMEHOW MANAGE TO SECURE ME A VEHICLE. THE OUTFIT IS COURTEOUS AND FRIENDLY.
LARRY S.Great customer service Herb Dobson
HERBERT D.The employee that processed my rental truck was very rude. He did not explain to me that all I had to do was get a reservation. He just kept saying there were no trucks available. You all need to explain to the customer of a $35 charge for not putting the gas back exactly where it was at when it was received.
Shawnta K.I was promised a 26' truck because other locations did not have a 20' truck as I ordered in mid-October 2021. When I got to location in Lake Worth, Florida, there was no truck at all for me. I was very very upset. The location called this location, Belvedere Mobil, and he had a 20' truck. I then had to make my roommate drive me another 15 minutes to this location. This was very unprofessional on UHaul. I understand it was at the end of the month, a major holiday, and because of the Pandemic. Still, I can not believe there was little to no trucks available.
Bruce S.Flawless dropoff.
JOHN C.Improve access to the location, the traffic flow is a bit congested
Nigel M.There was no dolly available which was a problem otherwise a good experience.
Kristin E.I love the guys in lake worth very helpful an pleasant
WILDINE M.The initial location off Southern Blvd I would not. It do that not look safe for after hours drop off.
DOMAIN R.Very clean van. Awesome staff. Wouldn't go anywhere else for a uhaul. 10/10 recommend
BRANDON M.the truck was very dirty inside and out, I never got an itemized bill when I dropped off the car, nothing...just handed the keys back...no idea what they charged me exactly...the truck also had prior shipping material in the back, which I left there....
ROBERT F.The location was not where I picked. Uhaul changed my schedule to a place farther away and I had to pay extra mileage for your issues. Got to location for a 1pm pickup and was told it wasn't available until 4pm. Very dissatisfied. I shouldn't have had to pay extra mileage that was farther than my destination. Will never use uhaul again. You should not over sell bookings!!
Gary G.Poorly run and dirty. Confusing setup as the location runs a postal service, gas station and other venues. Poor customer service and rudeness.
Orlando B.There as a major problem with his rental. To long of a story to type out. Bu,I would appreciate someone c@loving me to explain.
Thomas M.These guys were great! Quick and easy. I highly recommend this location.
DERIC M.always available, very friendly, they go above and beyond what is expected.
LARRY S.Great customer service , clean fast service Simply excellent
LOIC A.Would very much like to say that the both gentlemen who help, we're outstanding, very pleasant i would highly recommend them. And U-Haul should feel HONORED that they Represent there Quality of Business for your company.
FRANK M.rental contact was nice, auto rental I signed up for did not work, no available area to park my car, agent stated I could park car across the street behind TacoBell. Signs there stated you will be towed, Interior of truck had not been vacuumed for some time, lots of dust and dirt on floor. Drivers window came off track - Truck ran well
Thomas E.Too much traffic there was almost no space to park.
Juan R.Great Location I lovebit
Edgburt T.The staff was not well trained. They made the Uhaul customers wait til after every single gas station customer was served 30 minutes or more, then several of us were told to 'come back (hours) later' for reasons ranging from equipment not being available to the staff member not knowing how to process our requests. The ONE cargo van they have is badly maintained, the computer indicates there is a problem with the tires but the staff member said Ignore that, it's FINE I reserved the cargo van from 8 am to 8 am, was unable to pick up the vehicle until 10 am, returned it at 730 pm. I asked if I would get any kind of refund & just got laughed at. Truly awful customer service.
CRISTINA D.Friendly helpful..
BRUCE H.It was a confusion about it miscommunication, availability of the truck was not good had me drive to two locations finally got it on the third one
MADJINA S.I got overcharged no one hasn't called me. I filed a complaint and nothing. I got charged twice on my credit card.
LaTeshia C.Long wait, truck was filthy inside.
Rose S.I had a horrible experience with this uhaul location. First when I rented the truck, the person serving me didn't explain to me that if for any reason I brought back the van 2-3 hours late that I would pay for two days. Also he never explained to me that if I decided to return the truck to any uhaul location in Port St. Lucie ( which is just about 40 miles south of this location) that I will be charged over $500 extra. I was shocked when I was told that. This is the worse part. When I got to the location to rent the truck, the guy mentioned the number of a truck and said that was the only truck he had left for rent. I accepted to take it, so after signing the contract I went into the said truck and realized it wasn't the truck he had rented to me. No one showed me my truck. So I got out of the first truck and went out to check for the right truck I had paid for. I found it and took it and left but not knowing that my wallet had fallen in the first truck I had got into. When I found out I had lost my wallet I called this location dozens of times before someone took the call, and the man who identified himself as Sam was very arrogant and very unhelpful because I explained to him my problem and actually told him I had a feeling the wallet must have fallen in that truck. In the wallet was all my I'd documentation and credit and debit cards. This Sam just told me and I quote “ we only have one truck left here and your wallet is not in it. “ I asked about the employee who was working there when I came in to get the truck and if he had maybe seen the wallet. This Sam guy said he cannot call for this employee(Oscar) as he would be sleeping and will only get back to work by 2 pm. So I decided to call a friend who worked not too far from the station and asked if he could go over there and take a look for me. At this point I was losing my mind already because I actually believed the truck I was referring to had been rented by someone else. However when my friend got to the mobile station, he took permission from the store and did a video call with me so I could see the trucks that were there. I saw the exact truck I had gone into. I told him that was the truck, he went into the truck and behold the wallet was there. He picked it up and brought to me. So I ended up actually spending $254 for that single rental. It pissed me off so bad. I will never even step near this station anymore. BEWARE
BARRY A.Find competent neighborhood dealers to operate your business.
Maxim M.Clean out the cab of the pickup!
NIGEL M.Location is great and representative is always friendly and professional
Denecia J.Good Friendly customer relationships
Edgburt T...
frank V.Very nice and professional. Yes will use again
Tammy H.On point with rental
MELBI M.Personnel were very helpful. Location was convenient for us. Only issue is that it is a gas station that is rather small and often crowded. But nothing can be done about that.
Ronald N.Amazing customer service
David F.It was good
Nathaniel D.Great man
Gulermo S.Friendly, helpful & no delays!
Bruce H.I rented a p/u truck a week in advance. When I got there no truck was available because it wasn't returned. They gave me a cargo van instead which added 3hrs to my job
NIGEL M.The truck was clean and met our needs. I did not realize until the evening that there were no back lights/ no brake lights which could have been a safety issue if a family member wasn't driving another vehicle behind the U-haul.
JACQUELINE B.I had to clean the truck people were not too friendly you guys were too expensive the tires on truck were worn out truck had no alignment I will never rent u haul again
monique B.The gentleman behind the counter was very polite and helpful.
jeremiah P.Great Company to rent from Great Group of Guys
tobias B.Great group of Guys
tobias B.Don't bother with the UHaul location on Okeechobee Blvd. People there are no help what-so-ever. Go to Belvedere Mobil.
JEFFREY R.Location was right off the street, part of a gas station so you can top up the tank before leaving. The staff behind the counter were very helpful, completing the finale paper work was a breeze. They notified my the night before that the trailer would not be available the following day at this address but gave me an alternate address 8 minutes away where it would be ready for pickup. All in all very easy quick pickup and go.
Philip W.great guys to work with, my go to truck rental!
JOHN B.the location itself was fine but trying to get help on the phone was a nightmare. uhaul customer service gets a thumbs down.
SUZANNE D.The uhaul felt like it needed maintenance, the brakes were hard to press and it struggled to go. I did turn the trailer off, which helped a little but could still hear the transmission trying its hardest to go. The inner door liner fell off on passenger door when I opened the door. The mirror on the passenger side was so hard to adjust. I thought it was broken or glued so I was about to ask for a different truck, since I wouldn't be able to see behind me, but my brother came and turned it as hard as he could and was able to adjust it enough for me to see. The people on the inside made it a quick transaction which was good for me. However, when I got outside they told me I couldn't park at the location, I had to park across the street at Taco bell or the bank. So I had to walk back. Thankfully it didn't rain because it was about to. That gas station is too small to have those uhauls tightly parked and no space for the customer to park their own vehicle. Once I dropped the uhaul off, I asked how much will be taken from my card and they said they'll email it to me. My past uhaul experiences they did it on the spot so I know how much is adjusted. Just my preference. I have had better experiences at other locations and will not be returning to this one.
VANESSA G.They charged me 3 times for one van 1640.00 I'm very upset about it.
BETTY R.Is a very pleasurable experience and thank you I will rent again next time
Rosa G.The app didn't allow me to check out the vehicle also location was not attentative
OMAR E.Simple and Fast service
DAVIDF P.friendly staff. both driver and passenger door rubber moldings were unglued. Trucks were close together, and mirrors tangled, could be an issue for someone not paying attention. Truck served its purpose and would use again. Thank you
Ivan J.Only one thing get the A/C fix. On the other hand I'm satisfied With the Customer service.And the truck is well maintained the price and rate is good. I will be renting again.
KENNETH L.This is the place to rent from! Extremely helpful and a very pleasant experience. Highly recommend using this location. Truck was ready and clean!!
Lisa H.The person who did the paperwork doesn't know what the contract says about the gasoline. He had a bad attitude with the clients
Mariana L.Convenient that it is a gas station as well.
James M.Nothing really. Good set up. No complaints at all
Tina L.